Inspection Reports for
Chateau III
175 CLEAVELAND ROAD, PLEASANT HILL, CA, 94523
Back to Facility ProfileDeficiencies (last 5 years)
Deficiencies (over 5 years)
0.8 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
80% better than California average
California average: 4 deficiencies/yearDeficiencies per year
4
3
2
1
0
Occupancy
Latest occupancy rate
79% occupied
Based on a November 2025 inspection.
This facility has shown a steady increase in demand based on occupancy rates.
Occupancy rate over time
Inspection Report
Complaint Investigation
Census: 139
Capacity: 175
Deficiencies: 0
Date: Nov 18, 2025
Visit Reason
The visit was an unannounced complaint investigation conducted in response to allegations that a resident sustained a broken arm while in care and that the facility failed to provide adequate care to the resident.
Complaint Details
The complaint involved two allegations: 1) Resident sustained a broken arm while in care, and 2) Facility failed to provide adequate care to the resident. The investigation included document review, interviews with staff, residents, and witnesses, and assessment of care plans and incident reports. The findings were unsubstantiated, meaning there was not a preponderance of evidence to prove the alleged violations occurred.
Findings
The investigation found insufficient evidence to prove neglect or inadequate care related to the resident's fall and injury. Both allegations were determined to be unsubstantiated after review of records, interviews, and observations.
Report Facts
Capacity: 175
Census: 139
Resident falls: 16
Falls in 2022: 5
Falls in 2023: 7
Falls in 2024: 3
Falls in 2025: 1
Staff on duty: 6
Inspection Report
Complaint Investigation
Census: 136
Capacity: 175
Deficiencies: 1
Date: Sep 4, 2025
Visit Reason
The visit was an unannounced complaint investigation triggered by allegations received on 2023-12-01 regarding safeguarding residents' personal property and meeting residents' diapering needs.
Complaint Details
The complaint investigation was substantiated for the allegation that the licensee did not safeguard residents' personal property, based on caregiver confession and police report. The allegation that staff did not meet residents' diapering needs was unsubstantiated.
Findings
The investigation substantiated that the licensee failed to protect residents' personal property from theft, citing a caregiver's confession of stealing checks and jewelry. The allegation regarding residents' diapering needs was found unsubstantiated based on staff interviews and documentation review.
Deficiencies (1)
CCR 87468.2(a)(25) requires protection of residents' property from theft or loss. The licensee did not comply by failing to protect residents' property, posing a potential health, safety, or personal rights risk.
Report Facts
Capacity: 175
Census: 136
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Sheila Roberts | Director of Residents Services | Met with Licensing Program Analyst during investigation |
| Tracey Ingleman | Administrator | Named as facility administrator |
| Lori Alexander-Washington | Licensing Program Analyst | Conducted complaint investigation |
Inspection Report
Annual Inspection
Census: 139
Capacity: 175
Deficiencies: 0
Date: Aug 6, 2025
Visit Reason
The inspection was an unannounced 1-Year Annual Required inspection conducted to evaluate compliance with licensing requirements.
Findings
No deficiencies were cited during the visit. The facility was found to have adequate safety measures, proper documentation, and compliance with regulatory standards.
Report Facts
Hospice waiver residents: 14
Bedridden fire clearance residents: 6
Residents records reviewed: 10
Staff records reviewed: 9
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Tracey Ingleman | Executive Director | Met during inspection and toured facility |
| Sheila Roberts | Director of Residents Services | Met during inspection and toured facility |
| Lori Alexander-Washington | Licensing Program Analyst | Conducted the inspection |
| K. Nguyen | Licensing Program Analyst | Conducted the inspection |
Inspection Report
Annual Inspection
Census: 139
Capacity: 175
Deficiencies: 0
Date: Aug 29, 2024
Visit Reason
The inspection was an unannounced 1-Year Annual Required inspection conducted to assess compliance with licensing requirements.
Findings
No deficiencies were cited during the visit. The facility was toured and various safety and care aspects were reviewed, including resident apartments, bathrooms, activity rooms, and medication storage.
Report Facts
Hospice waiver residents: 14
Bedridden fire clearance residents: 6
Residents records reviewed: 8
Staff records reviewed: 9
Staff with current first aid training: 9
Buses and wheelchair vans maintained: 6
Inspection Report
Census: 132
Capacity: 175
Deficiencies: 0
Date: Dec 11, 2023
Visit Reason
The visit was an unannounced Case Management follow-up on a death report received by Community Care Licensing Division regarding a resident who passed away on 11/06/2023.
Findings
No deficiencies were cited during this visit. The Licensing Program Analyst reviewed the resident's file and obtained a copy of the death certificate, which listed cardiopulmonary arrest as the immediate cause of death.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Tracey Ingleman | Executive Director | Met with Licensing Program Analyst during the visit and provided information regarding the resident's death. |
| Lori Alexander | Licensing Program Analyst | Conducted the unannounced Case Management visit. |
Inspection Report
Complaint Investigation
Capacity: 175
Deficiencies: 0
Date: Dec 11, 2023
Visit Reason
The visit was an unannounced Case Management investigation regarding an incident reported to the Community Care Licensing Division on 2023-11-30 involving a suspected financial theft by a staff member.
Complaint Details
The complaint involved a $3000 check cashed fraudulently by a staff member (S1). The incident was substantiated by the arrest of the staff member following police involvement.
Findings
The Licensing Program Analyst interviewed involved parties and collected relevant documents including a cashed check and police report. The staff member implicated was arrested by police during the visit. No deficiencies were issued during this investigation.
Report Facts
Incident amount: 3000
Facility capacity: 175
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Tracey Ingleman | Executive Director | Met with Licensing Program Analyst during visit |
| Lori Alexander-Washington | Licensing Program Analyst | Conducted the unannounced case management visit |
Inspection Report
Monitoring
Census: 132
Capacity: 175
Deficiencies: 0
Date: Dec 11, 2023
Visit Reason
The visit was an unannounced Case Management visit to follow up on Covid positive cases reported to the Community Care Licensing Division on multiple dates in November and December 2023.
Findings
The facility is following public health guidance for Covid testing, quarantine, and PPE use. Staff and residents who test positive follow quarantine protocols, and no deficiencies were cited during this visit.
Report Facts
Quarantine duration for Covid positive residents: 7
Quarantine duration for Covid positive staff: 5
Additional mask wearing duration for staff after quarantine: 5
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Tracey Ingleman | Executive Director | Met with Licensing Program Analyst during the visit and provided information on Covid protocols. |
| Lori Alexander-Washington | Licensing Program Analyst | Conducted the unannounced Case Management visit. |
| Bennett Fong | Supervisor | Supervisor overseeing the licensing evaluation. |
Inspection Report
Annual Inspection
Census: 137
Capacity: 175
Deficiencies: 0
Date: Sep 13, 2023
Visit Reason
The visit was an unannounced 1-Year Annual Required inspection conducted to evaluate the facility's compliance with licensing requirements.
Findings
The facility was found to be in compliance with no deficiencies cited. Safety features such as fire clearance, smoke detectors, and emergency preparedness were verified. Resident and staff records were current and complete.
Report Facts
Residents records reviewed: 10
Staff records reviewed: 11
Inspection Report
Complaint Investigation
Census: 128
Capacity: 175
Deficiencies: 0
Date: Mar 1, 2023
Visit Reason
Unannounced complaint investigation visit conducted to investigate multiple allegations regarding resident care and facility practices.
Complaint Details
The complaint involved allegations including residents left in soiled clothing, severe dehydration, medication administration errors, delayed medical care, improper charges for services, poor room maintenance, and inadequate resident care. The investigation concluded these allegations were unsubstantiated.
Findings
The investigation found all allegations unsubstantiated, meaning there was insufficient evidence to prove the alleged violations occurred despite some concerns raised.
Report Facts
Capacity: 175
Census: 128
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Laura Hall | Licensing Program Analyst | Conducted complaint investigation |
| Sheila Roberts | Director of Resident Services | Met with investigator during visit |
| Tracey Ingleman | Administrator | Facility administrator named in report header |
Inspection Report
Complaint Investigation
Census: 123
Capacity: 175
Deficiencies: 0
Date: Sep 1, 2022
Visit Reason
An unannounced complaint investigation was conducted regarding an allegation that the facility did not properly assess a resident's health conditions.
Complaint Details
The complaint alleging improper assessment of a resident's health conditions was investigated and found unsubstantiated due to lack of evidence and the individual not being a resident.
Findings
The allegation was found to be unsubstantiated after review of records and interviews. The individual in question was never a resident, and proper paperwork and assessments were on file for current residents.
Report Facts
Capacity: 175
Census: 123
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Tracey Ingleman | Executive Director | Met with during investigation and mentioned in findings |
| Catherine Lin | Licensing Evaluator | Conducted the complaint investigation |
| Bennett Fong | Supervisor | Supervisor overseeing the investigation |
Inspection Report
Routine
Census: 123
Capacity: 175
Deficiencies: 0
Date: Aug 31, 2022
Visit Reason
Unannounced 1-Year Infection Control Inspection to assess compliance with infection control and safety standards.
Findings
No deficiencies were cited during the visit. The facility was found to have adequate lighting, appropriate hot water temperature, safety features in bathrooms, sufficient food supplies, and secure medication storage.
Report Facts
Hot water temperature: 109.2
Food supply duration: 7
Food supply duration: 2
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Tracey Ingleman | Executive Director | Met with Licensing Program Analysts during inspection |
| Sheila Roberts | Director of Residence Service | Met with Licensing Program Analysts during inspection |
Inspection Report
Follow-Up
Census: 125
Capacity: 175
Deficiencies: 2
Date: Feb 11, 2022
Visit Reason
The visit was an unannounced Case Management follow-up on an incident report submitted regarding a COVID-19 outbreak at the facility.
Findings
The facility failed to report the COVID-19 outbreak within 24 hours as required by regulations, and the incident report was submitted late. Two deficiencies related to reporting requirements were cited.
Deficiencies (2)
CCR 87211(a)(2) requires occurrences such as epidemic outbreaks to be reported within 24 hours to the licensing agency and local health officer. The facility did not contact licensing within 24 hours of the outbreak, posing an immediate health and safety risk.
CCR 87211(a)(1) requires a written report to be submitted within seven days of the occurrence. The incident report was submitted late, occurring on 1/5/2022 but reported on 1/21/2022, posing a potential health and safety risk.
Report Facts
Census: 125
Total Capacity: 175
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Tracey Ingleman | Administrator | Named in relation to deficiencies and visit |
| Jill Clancy-Czuleger | Licensing Program Analyst | Conducted the inspection and cited deficiencies |
Inspection Report
Annual Inspection
Census: 134
Capacity: 175
Deficiencies: 0
Date: Sep 30, 2021
Visit Reason
The inspection was an infection control annual inspection conducted to evaluate the facility's compliance with COVID-19 infection control practices and mitigation plan.
Findings
The facility was found to be in substantial compliance with infection control requirements. No deficiencies were cited during the inspection.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| James Sampair | Licensing Program Analyst | Conducted the infection control annual inspection. |
| Tracey Ingleman | Administrator | Facility administrator and infection control designated leader. |
Inspection Report
Complaint Investigation
Census: 127
Capacity: 175
Deficiencies: 1
Date: Jun 18, 2021
Visit Reason
The visit was an unannounced complaint investigation triggered by allegations that the facility's exit alarm on doors was not functioning properly and that staff did not react timely during a resident's AWOL.
Complaint Details
The complaint investigation was substantiated for the malfunctioning exit alarm but unsubstantiated for staff's untimely reaction during the resident's AWOL.
Findings
The investigation substantiated that the exit alarm on the exit door malfunctioned on June 9, 2021, posing a potential health and safety risk. The allegation regarding staff's untimely reaction during the resident's AWOL was unsubstantiated due to insufficient evidence.
Deficiencies (1)
CCR 87303(a) Maintenance and Operation: The facility failed to maintain the exit door alarm in good repair, which malfunctioned on 6/9/21 and posed a potential health and safety risk to residents.
Report Facts
Capacity: 175
Census: 127
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Tracey Ingleman | Executive Director | Met during investigation and named in report |
| Lizette Francisco | Licensing Program Analyst | Conducted complaint investigation |
| Carol Fowler | Licensing Program Analyst | Conducted complaint investigation |
Inspection Report
Complaint Investigation
Census: 120
Capacity: 175
Deficiencies: 0
Date: Apr 13, 2021
Visit Reason
This unannounced complaint investigation was conducted in response to allegations including questionable death and failure of staff to timely contact authorized representatives about residents' change of medical condition.
Complaint Details
The complaint involved allegations of questionable death and failure to contact authorized representatives timely. The investigation concluded the complaint was unfounded, meaning the allegations were false or without reasonable basis.
Findings
The investigation found insufficient evidence to substantiate that the facility contributed to the resident's death. The facility provided proper care and timely notifications to the family regarding changes in the resident's health. The complaint was determined to be unfounded and dismissed.
Report Facts
Capacity: 175
Census: 120
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Praveen Singh | Licensing Program Analyst | Conducted the complaint investigation |
| Tracey Ingleman | Executive Director | Facility representative met during investigation |
| Julio Montes | Supervisor | Supervisor overseeing the investigation |
Viewing
Loading inspection reports...



