Christopher Heights of Worcester

Christopher Heights of Worcester is an Assisted Living Home in Massachusetts

Christopher Heights of Worcester is an Assisted Living Home in Massachusetts

Christopher Heights of Worcester

20 Mary Scano Dr, Worcester, MA 01605 View Map

Christopher Heights of Worcester is an Assisted Living Home in Massachusetts

Christopher Heights of Worcester is an Assisted Living Home in Massachusetts

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Overview of Christopher Heights of Worcester

Nestled atop the serene Belmont Hill, Christopher Heights of Worcester offers seniors a warm and inviting atmosphere where they can lead a fulfilling life. It is equipped with a range of top-notch amenities to cater to the varying needs of seniors, including an on-site salon, delectable chef-prepared meals, a cozy library, high-speed internet, group transportation to events, and picturesque gardening spaces that allow residents to savor nature’s beauty.

Its private apartments are also designed to give residents utmost comfort and privacy. The caring and dedicated staff takes care of medication management, housekeeping, linen services, snow, and ice removal, enabling seniors to enjoy their golden years stress-free. Moreover, the community believes in providing a well-rounded experience for its residents and offers a host of enrichment programs, such as fitness classes, cultural events, and educational workshops. All of which help seniors stay active and engaged, leading to a healthier and more fulfilling lifestyle.

(508) 792-1456

Rating

3 / 5

Overall rating based on health inspections, staffing and quality measures.

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 80

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the Massachusetts average
Occupancy rate 89.3%
Residents per day (avg) 143
Occupancy rate
89.3%
Residents per day (avg)
143

Who this home usually serves

TYPE OF STAY

Mostly long-term care residents

Most residents stay for extended periods and receive ongoing daily care.

Might be optimal for
Long-term daily care Ongoing support needs

Breakdown by payment type

Medicare

39% of new residents, usually for short-term rehab.

Typical stay 3 - 4 months

Private pay

59% of new residents, often for short stays.

Typical stay 4 - 5 months

Medicaid

2% of new residents, often for long-term daily care.

Typical stay 1 years

Finances and operations

Governmental home
City
Home revenue
$24.8M
Surplus of revenue
$1.1M
Governmental home City
Home revenue
$24,761,950.00
Surplus of revenue
$1,075,597.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$9.4M
38% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$8.8M
Total costs $18.3M
Bed community size
80-bed community
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
35 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 30 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

Additional licensing details

Year opened: 1997

Ownership & operating entity

Nonprofit ownership: Yes

Type Of Units

Traditional
80 units
Total beds
80 units

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Ms. Sandra Mahoney, Administrator

Contact Information

Fax: (508) 792-3156
Business Hours: Monday-Friday 9:00am- 5:00pm

Additional Policies & Features

Continuing Care Retirement Community (CCRC)

Types of Care at Christopher Heights of Worcester

Assisted Living Independent Living
Contact Christopher Heights of Worcester

Access & Eligibility

Ways to qualify for care at this community, including accepted programs and payment options.

Payment & Funding Options

Low income options

Inspection History

In Massachusetts, the Executive Office of Elder Affairs (for assisted living facilities) and the Department of Public Health (for nursing homes) are the agencies authorized to inspect and report on facility safety.

Massachusetts average: 21 visits/inspections

Massachusetts average: 22 complaint visits

Massachusetts average: 4 inspections

Comparison Chart

The information below is reported by the Massachusetts Executive Office of Elder Affairs and Department of Public Health.
Compare Assisted Living around Worcester
Christopher Heights of Worcester
AL

For seniors needing help with daily tasks but not full-time nursing.

IL

For self-sufficient seniors seeking community and minimal assistance.

Worcester
156
No
A+
30
THE GRANTHAM GROUP, LLC
89.3%
$24,761,950.00
$9,419,604.00
38%
143.00
3/5
4.3641
3/5
4/5
2/5
2
-
Benchmark Senior Living at Shrewsbury Crossings
AL

For seniors needing help with daily tasks but not full-time nursing.

MC

Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Shrewsbury
62
Yes
F
11
-
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed
Blaire House of Milford Assisted Living
AL

For seniors needing help with daily tasks but not full-time nursing.

MC

Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

RC

Respite Care

Milford
42
No
-
85
-
-
-
-
-
-
-
-
-
-
-
-
-
Tatnuck Park at Worcester
AL

For seniors needing help with daily tasks but not full-time nursing.

MC

Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Worcester
-
Yes
-
30
-
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed / 2 Bed
Benchmark Senior Living
AL

For seniors needing help with daily tasks but not full-time nursing.

IL

For self-sufficient seniors seeking community and minimal assistance.

MC

Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

24/7 care needed

Shrewsbury
-
No
-
11
-
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed

Places of interest near Christopher Heights of Worcester

Address 1.8 miles from city center

Address 20 Mary Scano Dr, Worcester, MA 01605

Calculate Travel Distance to Christopher Heights of Worcester

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Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

284
Total Staff
196
Employees
88
Contractors
64,938
Total Hours (Quarter)
91
Avg Staff/Day
7.8
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse218.6 Yes
Licensed Practical Nurse497.9 Yes
Certified Nursing Assistant1508 Yes
Staff by Category
Administration
2 staff
8hs shift avg
Nursing Staff
226 staff
8hs shift avg
Physicians & Practitioners
15 staff
7.8hs shift avg
Therapy Services
18 staff
6.7hs shift avg
Activities & Recreation
2 staff
7.5hs shift avg
Social Services
3 staff
7.3hs shift avg
Dietary Services
11 staff
7.7hs shift avg
Other Services
7 staff
7.4hs shift avg
Contractor Analysis
4.3%
of total hours from contractors
2,792 contractor hours this quarter
Registered Nurse: 8 Licensed Practical Nurse: 18 Certified Nursing Assistant: 58 Mental Health Service Worker: 2 Occupational Therapy Aide: 1 Occupational Therapy Assistant: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant925815033,25491100%8
Licensed Practical Nurse31184911,43391100%7.9
Registered Nurse138214,73591100%8.6
Clinical Nurse Specialist140143,3098189%7.8
Other Dietary Services Staff9091,93491100%7.7
RN Director of Nursing6061,7007785%7.9
Respiratory Therapy Technician6061,4638492%6.9
Physical Therapy Assistant4041,2288796%7.1
Mental Health Service Worker5271,0816470%7.4
Dietitian2029296673%7.8
Speech Language Pathologist3038768796%6.3
Qualified Social Worker3036826673%7.3
Administrator2026245965%8
Physical Therapy Aide2025286470%7.6
Qualified Activities Professional2024495763%7.5
Nurse Practitioner1013844853%8
Occupational Therapy Aide1123175662%5.1
Occupational Therapy Assistant0111422%7

Health Inspection History

Source: CMS Health Citations (Feb 2023 – Aug 2025)

4
Inspections
22
Total Citations
0
Critical (J-L)
2
Serious (G-I)
5.5
Citations/Inspection
Aug 2025
Last Inspection
Citation Severity Distribution
Minor (A-C)
0
Moderate (D-F)
20
Serious (G-I)
2
Critical (J-L)
0
What do these levels mean?
Top Deficiency Categories
Quality of Life & Care
8
36% of total
Infection Control
5
23% of total
Resident Rights
1
5% of total
Pharmacy Services
1
5% of total
Environmental
1
5% of total
Citation Sources
Standard Inspections 19
Complaint Investigations 3
State Comparison (MA)
Avg Citations (State)
32.7
This Facility: 22
Avg Critical (State)
0.3
This Facility: 0
Recent Citations (Last 3 Years)
DateSeverity ?CategoryTagStatus
Aug 29, 2025 D Infection ControlF0880 Corrected
Aug 29, 2025 D PharmacyF0761 Corrected
Aug 29, 2025 D Quality of CareF0690 Corrected
Aug 29, 2025 D Quality of CareF0699 Corrected
Aug 29, 2025 D Care PlanningF0641 Corrected
Aug 29, 2025 D Care PlanningF0842 Corrected
Aug 29, 2025 D Resident RightsF0584 Corrected
Jun 14, 2024 D Infection ControlF0880 Corrected
Jun 14, 2024 E Infection ControlF0883 Corrected
Jun 14, 2024 D Quality of CareF0686 Corrected
Mar 28, 2024 D Quality of CareF0684 Corrected
Mar 28, 2024 G Quality of CareF0689 Corrected
Mar 28, 2024 G Care PlanningF0656 Corrected
Feb 17, 2023 F EnvironmentalF0909 Corrected
Feb 17, 2023 F Infection ControlF0880 Corrected
Feb 17, 2023 E Infection ControlF0886 Corrected
Feb 17, 2023 D Quality of CareF0686 Corrected
Feb 17, 2023 D Quality of CareF0689 Corrected
Feb 17, 2023 D Quality of CareF0700 Corrected
Feb 17, 2023 D Care PlanningF0655 Corrected
Feb 17, 2023 D Care PlanningF0656 Corrected
Feb 17, 2023 E Care PlanningF0842 Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: Non-Profit Corporation
Part of: Grantham Group Management Co.
Resident Census by Payment Source
142 Total Residents
Medicare 9 (6.3%)
Medicaid 47 (33.1%)
Private Pay/Other 86 (60.6%)
Specialized Care Beds
41 Total Specialty Beds
26.3% of Bed Capacity
41
Alzheimer's / Dementia Beds
26.3%
Programs & Services
Residents' Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality Measures

CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.

Source: CMS Nursing Home Compare (Data as of Jan 2026)

High-Risk Clinical Events
12.8 Score
25% worse than avg State avg: 10.2

Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline

Functional Decline
20.9 Score
Near average State avg: 20.0

Composite score based on ADL decline, walking ability decline, and incontinence

Long-Stay Resident Measures

Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.

Need for Help with Daily Activities Increased
21.6%
Lost Too Much Weight
5.2%
Urinary Tract Infection
6.1%
Depressive Symptoms
3.0%
Falls with Major Injury
6.1%
Pneumococcal Vaccine
89.7%
Antipsychotic Use
18.4%
Walking Ability Worsened
24.0%
Influenza Vaccine
93.9%
High Risk Residents with Pressure Ulcers
6.9%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
17.3%
Short-Stay Resident Measures

Measures for residents who stay 100 days or less (typically rehabilitation patients).

Pneumococcal Vaccine
95.7% 25% better than avg State: 76.7%
Short-Stay Residents Who Received a New Antipsychotic Medication
1.3% Near average State: 1.3%
Influenza Vaccine
87.8% 13% better than avg State: 77.7%

Penalties & Fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total Fines $22K State avg: $72K 70% better than avg
Number of Fines 2 State avg: 1.7
Compared to State Average Facility: $22K | State Avg: $72K
Penalty History

Showing all 2 penalties (Feb 2023 - Mar 2024)

Mar 28, 2024 Civil Money Penalty
$9K
Feb 17, 2023 Civil Money Penalty
$13K
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Guides for Better Senior Living

From costs to care, explore the most important topics to make informed decisions about your future.

Claim What’s Yours: Financial Aid for Massachusetts Seniors

Program
State Program Name
Eligibility
Benefits
Home Care Program
  • General: Age 60+, Massachusetts resident, at risk of nursing home placement.
  • Income Limits (2025): ~$1,500/month (individual, varies by region).
  • Asset Limits: $2,000 (individual, excludes home, car).
  • MA Specifics: Coordinated through Aging Services Access Points (ASAPs); high demand in urban areas.
  • Services: In-home care (3-5 hours/day), homemaker services, respite care (up to 14 days/year), adult day care (~$75/day).
Frail Elder Waiver
Massachusetts Medicaid FE Waiver
Official government program page
  • General: Age 65+, Massachusetts resident, Medicaid-eligible, nursing home-level care need.
  • Income Limits (2025): ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • MA Specifics: Requires clinical eligibility determination.
  • Services: Personal care (5-7 hours/day), respite care (240 hours/year), adult day care (~$75/day), home health services.
Senior Care Options (SCO)
Massachusetts Senior Care Options
Official government program page
  • General: Age 65+, Massachusetts resident, eligible for MassHealth (Medicare optional), nursing home-level care need.
  • Income Limits (2025): ~$2,829/month (300% FBR, individual); QIT allowed.
  • Asset Limits: $2,000 (individual), $3,000 (couple) (excludes home up to $713,000, car).
  • MA Specifics: Not available in Dukes/Nantucket Counties; multiple SCO providers (e.g., CCA, Tufts).
  • Services: Personal care (5-7 hours/day), medical care, respite (240 hours/year), adult
Medicare Savings Program (MSP)
Massachusetts Medicare Savings Program (MassHealth Buy-In)
Official government program page
  • General: Age 65+ or disabled, Massachusetts resident, Medicare Part A/B.
  • Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits: $9,430 (individual), $14,130 (couple).
  • MA Specifics: Three tiers; no waitlist; includes Extra Help for Part D.
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
National Family Caregiver Support Program (NFCSP) Respite
Massachusetts NFCSP Respite Care
Official government program page
  • General: Caregivers of 60+ needing care or 55+ caregivers of others; Massachusetts resident; functional needs (2+ ADLs).
  • Income Limits (2025): Prioritizes ~$24,980/year (individual); no strict cap.
  • Asset Limits: Not assessed; need-based.
  • MA Specifics: 27 ASAPs; prioritizes low-income, rural caregivers.
  • Services: Respite (4-6 hours/week or 5 days/year), adult day care ($60/day), caregiver training, supplies (~$500/year).
Prescription Advantage
Massachusetts Prescription Advantage
Official government program page
  • General: Age 65+ or disabled, Massachusetts resident, enrolled in Medicare Part D (or ineligible for Medicare).
  • Income Limits (2025): No strict limit; copays vary by income (~$24,980-$75,000/year individual).
  • Asset Limits: Not assessed.
  • MA Specifics: Supplements Medicare Part D; no enrollment fee for low-income.
  • Services: Covers prescription copays ($5-$40/drug), fills coverage gaps, catastrophic cost protection ($4,000+ covered).
Senior Community Service Employment Program (SCSEP)
  • General: Age 55+, unemployed, low-income, Massachusetts resident.
  • Income Limits (2025): ~$1,983/month (125% FPL).
  • Asset Limits: Not specified; income-focused.
  • MA Specifics: Priority for veterans, rural residents; AARP partnership.
  • Services: Paid training (~20 hours/week at ~$15/hour), job placement.
VA Aid and Attendance (A&A) and Housebound Benefits
Massachusetts VA Aid and Attendance/Housebound
  • General: Age 65+ or disabled veteran/spouse, Massachusetts resident, wartime service, need for ADL help (A&A) or homebound.
  • Income Limits (2025): Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits: ~$155,356 (net worth limit).
  • MA Specifics: High veteran demand statewide.
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living).

Claim What’s Yours Financial Aid for Massachusetts Seniors

MassHealth Home Care

Home Care Program

Requirements:
  • General:
    Age 60+, Massachusetts resident, at risk of nursing home placement.
  • Income Limits (2025):
    ~$1,500/month (individual, varies by region).
  • Asset Limits:
    $2,000 (individual, excludes home, car).
  • MA Specifics:
    Coordinated through Aging Services Access Points (ASAPs); high demand in urban areas.
Benefits without Contact:
  • Services: In-home care (3-5 hours/day), homemaker services, respite care (up to 14 days/year), adult day care (~$75/day).
Massachusetts Medicaid FE Waiver

Frail Elder Waiver

Requirements:
  • General:
    Age 65+, Massachusetts resident, Medicaid-eligible, nursing home-level care need.
  • Income Limits (2025):
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • MA Specifics:
    Requires clinical eligibility determination.
Benefits without Contact:
  • Services: Personal care (5-7 hours/day), respite care (240 hours/year), adult day care (~$75/day), home health services.
Massachusetts Senior Care Options

Senior Care Options (SCO)

Requirements:
  • General:
    Age 65+, Massachusetts resident, eligible for MassHealth (Medicare optional), nursing home-level care need.
  • Income Limits (2025):
    ~$2,829/month (300% FBR, individual); QIT allowed.
  • Asset Limits:
    $2,000 (individual), $3,000 (couple) (excludes home up to $713,000, car).
  • MA Specifics:
    Not available in Dukes/Nantucket Counties; multiple SCO providers (e.g., CCA, Tufts).
Benefits without Contact:
  • Services: Personal care (5-7 hours/day), medical care, respite (240 hours/year), adult
Massachusetts Medicare Savings Program (MassHealth Buy-In)

Medicare Savings Program (MSP)

Requirements:
  • General:
    Age 65+ or disabled, Massachusetts resident, Medicare Part A/B.
  • Income Limits (2025):
    ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits:
    $9,430 (individual), $14,130 (couple).
  • MA Specifics:
    Three tiers; no waitlist; includes Extra Help for Part D.
Benefits without Contact:
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Massachusetts NFCSP Respite Care

National Family Caregiver Support Program (NFCSP) Respite

Requirements:
  • General:
    Caregivers of 60+ needing care or 55+ caregivers of others; Massachusetts resident; functional needs (2+ ADLs).
  • Income Limits (2025):
    Prioritizes ~$24,980/year (individual); no strict cap.
  • Asset Limits:
    Not assessed; need-based.
  • MA Specifics:
    27 ASAPs; prioritizes low-income, rural caregivers.
Benefits without Contact:
  • Services: Respite (4-6 hours/week or 5 days/year), adult day care ($60/day), caregiver training, supplies (~$500/year).
Massachusetts Prescription Advantage

Prescription Advantage

Requirements:
  • General:
    Age 65+ or disabled, Massachusetts resident, enrolled in Medicare Part D (or ineligible for Medicare).
  • Income Limits (2025):
    No strict limit; copays vary by income (~$24,980-$75,000/year individual).
  • Asset Limits:
    Not assessed.
  • MA Specifics:
    Supplements Medicare Part D; no enrollment fee for low-income.
Benefits without Contact:
  • Services: Covers prescription copays ($5-$40/drug), fills coverage gaps, catastrophic cost protection ($4,000+ covered).
Massachusetts SCSEP

Senior Community Service Employment Program (SCSEP)

Requirements:
  • General:
    Age 55+, unemployed, low-income, Massachusetts resident.
  • Income Limits (2025):
    ~$1,983/month (125% FPL).
  • Asset Limits:
    Not specified; income-focused.
  • MA Specifics:
    Priority for veterans, rural residents; AARP partnership.
Benefits without Contact:
  • Services: Paid training (~20 hours/week at ~$15/hour), job placement.
Massachusetts VA Aid and Attendance/Housebound

VA Aid and Attendance (A&A) and Housebound Benefits

Requirements:
  • General:
    Age 65+ or disabled veteran/spouse, Massachusetts resident, wartime service, need for ADL help (A&A) or homebound.
  • Income Limits (2025):
    Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits:
    ~$155,356 (net worth limit).
  • MA Specifics:
    High veteran demand statewide.
Benefits without Contact:
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living).
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