Total health inspections
4
Massachusetts average 4.5
Last Health inspection on Aug 2025
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
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Assisted Living in Worcester
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Christopher Heights of Worcester
Assisted Living in Worcester
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Christopher Heights of Worcester
Overview of Christopher Heights of Worcester
Nestled atop the serene Belmont Hill, Christopher Heights of Worcester offers seniors a warm and inviting atmosphere where they can lead a fulfilling life. It is equipped with a range of top-notch amenities to cater to the varying needs of seniors, including an on-site salon, delectable chef-prepared meals, a cozy library, high-speed internet, group transportation to events, and picturesque gardening spaces that allow residents to savor nature’s beauty.
Its private apartments are also designed to give residents utmost comfort and privacy. The caring and dedicated staff takes care of medication management, housekeeping, linen services, snow, and ice removal, enabling seniors to enjoy their golden years stress-free. Moreover, the community believes in providing a well-rounded experience for its residents and offers a host of enrichment programs, such as fitness classes, cultural events, and educational workshops. All of which help seniors stay active and engaged, leading to a healthier and more fulfilling lifestyle.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
80
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
92.8%
Residents per day (avg)
143
Occupancy rate
92.8%
Residents per day (avg)
143
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
40% of new residents, usually for short-term rehab.
Typical stay
25 days
Private pay
58% of new residents, often for short stays.
Typical stay
4 months
Medicaid
2% of new residents, often for long-term daily care.
Typical stay
7 years
Finances and operations
Voluntary non-profit community
Home revenue
$26.6M
Surplus of revenue
$129.2K
Voluntary non-profit community
Home revenue
$26.6M
Surplus of revenue
$129.2K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$9.9M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$16.5M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$26.5M
80-bed community
A larger shared setting that may offer more common spaces and organized community services.
35 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 30 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Year Opened1997
Nonprofit OwnershipYes
Traditional
80 units
Total beds
80 units
Staffing
Key information about the people who lead and staff this community.
ContactMs. Sandra Mahoney, Administrator
Fax(508) 792-3156
Business HoursMonday-Friday 9:00am- 5:00pm
Continuing Care Retirement Community (CCRC)
Chef-Prepared Meals
24-Hour Staff
Private Apartments
Activities And Events Program
Specific ProgramsActivities & Events
Types of Care at Christopher Heights of Worcester
Assisted Living
Independent Living
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Health Inspection History
Inspections
Total health citations
22
Massachusetts average 32.7
Citations per inspection
5.5
Massachusetts average 7.24
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
19 of 22 citations resulted from standard inspections; and 3 of 22 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Massachusetts averageMassachusetts average: 0.3
Serious Health citations
2
2
33% worse than Massachusetts averageMassachusetts average: 1.5
0 critical citations
2 serious citations
20 moderate citations
0 minor citations
Citations history (last 3 years)
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Aug 29, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Aug 29, 2025
Corrected
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Aug 29, 2025
Issues related to medication management, including how drugs are stored, administered, and monitored.
Aug 29, 2025
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Aug 29, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Aug 29, 2025
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Aug 29, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Aug 29, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Assisted Living around Worcester The information below is reported by the Massachusetts Executive Office of Elder Affairs and Department of Public Health.
Filter by care type
Christopher Heights of Worcester
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
Worcester (Biotech Park Area)
150
No
-
30
Traditional (80)
35
A+
Yes
No
Benchmark Senior Living at Shrewsbury Crossings
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
Shrewsbury
62
Yes
17
11
Traditional (45), Special Care (17)
28
F
Yes
No
Blaire House of Milford Assisted Living
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC
Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.
Milford (Milford)
42
No
19
85
Traditional (23), Special Care (19)
11
-
No
No
Tatnuck Park at Worcester
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
Worcester (Newton Square)
-
Yes
-
30
Studio / 1 Bed / 2 Bed
-
-
No
-
Benchmark Senior Living
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Shrewsbury
-
No
-
11
Studio / 1 Bed
27
-
No
-
Places of interest near Christopher Heights of Worcester
1.8 miles from city center — 0.74 miles to nearest hospital (UMass Memorial Medical Center Obstetrics and Gynecology)
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
284
Employees
196
Contractors
88
Staff to resident ratio
2.00:1
18% better than Massachusetts averageMassachusetts average ratio: 1.70:1
Avg staff/day
91
Average shift
7.8 hours
0% compared with Massachusetts averageMassachusetts average: 7.9 hours
Total staff hours (quarter)
64,938
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
21
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
49
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
150
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
4.3%
2,792 contractor hours this quarter
Certified Nursing Assistant: 58
Licensed Practical Nurse: 18
Registered Nurse: 8
Mental Health Service Worker: 2
Occupational Therapy Aide: 1
Occupational Therapy Assistant: 1
Staff by category
| Certified Nursing Assistant | 92 | 58 | 150 | 33,254 | 91 | 100% | 8 |
| Licensed Practical Nurse | 31 | 18 | 49 | 11,433 | 91 | 100% | 7.9 |
| Registered Nurse | 13 | 8 | 21 | 4,735 | 91 | 100% | 8.6 |
| Clinical Nurse Specialist | 14 | 0 | 14 | 3,309 | 81 | 89% | 7.8 |
| Other Dietary Services Staff | 9 | 0 | 9 | 1,934 | 91 | 100% | 7.7 |
| RN Director of Nursing | 6 | 0 | 6 | 1,700 | 77 | 85% | 7.9 |
| Respiratory Therapy Technician | 6 | 0 | 6 | 1,463 | 84 | 92% | 6.9 |
| Physical Therapy Assistant | 4 | 0 | 4 | 1,228 | 87 | 96% | 7.1 |
| Mental Health Service Worker | 5 | 2 | 7 | 1,081 | 64 | 70% | 7.4 |
| Dietitian | 2 | 0 | 2 | 929 | 66 | 73% | 7.8 |
| Speech Language Pathologist | 3 | 0 | 3 | 876 | 87 | 96% | 6.3 |
| Qualified Social Worker | 3 | 0 | 3 | 682 | 66 | 73% | 7.3 |
| Administrator | 2 | 0 | 2 | 624 | 59 | 65% | 8 |
| Physical Therapy Aide | 2 | 0 | 2 | 528 | 64 | 70% | 7.6 |
| Qualified Activities Professional | 2 | 0 | 2 | 449 | 57 | 63% | 7.5 |
| Nurse Practitioner | 1 | 0 | 1 | 384 | 48 | 53% | 8 |
| Occupational Therapy Aide | 1 | 1 | 2 | 317 | 56 | 62% | 5.1 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 14 | 2 | 2% | 7 |
150 Certified Nursing Assistant
% of Days
100%
49 Licensed Practical Nurse
% of Days
100%
21 Registered Nurse
% of Days
100%
14 Clinical Nurse Specialist
% of Days
89%
9 Other Dietary Services Staff
% of Days
100%
6 RN Director of Nursing
% of Days
85%
6 Respiratory Therapy Technician
% of Days
92%
4 Physical Therapy Assistant
% of Days
96%
7 Mental Health Service Worker
% of Days
70%
2 Dietitian
% of Days
73%
3 Speech Language Pathologist
% of Days
96%
3 Qualified Social Worker
% of Days
73%
2 Administrator
% of Days
65%
2 Physical Therapy Aide
% of Days
70%
2 Qualified Activities Professional
% of Days
63%
1 Nurse Practitioner
% of Days
53%
2 Occupational Therapy Aide
% of Days
62%
1 Occupational Therapy Assistant
% of Days
2%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
142 residents
Residents by payment source
Medicare
9 residents (6.3%)
Medicaid
47 residents (33.1%)
Private pay or other
86 residents (60.6%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
12.8
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
12.8
25% worse than Massachusetts averageMassachusetts average: 10.2
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
20.9
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
20.9
In line with Massachusetts averageMassachusetts average: 20.0
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
21.6%
Percent of long-stay residents whose need for help with daily activities has increased
21.6%
15% worse than Massachusetts averageMassachusetts average: 18.7%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
24.0%
Percent of long-stay residents whose ability to move independently worsened
24.0%
24% worse than Massachusetts averageMassachusetts average: 19.3%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
17.3%
Percent of low risk long-stay residents who lose control of their bowels or bladder
17.3%
22% better than Massachusetts averageMassachusetts average: 22.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
6.1%
Percent of long-stay residents experiencing one or more falls with major injury
6.1%
71% worse than Massachusetts averageMassachusetts average: 3.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
6.9%
Percent of long-stay high risk residents with pressure ulcers
6.9%
48% worse than Massachusetts averageMassachusetts average: 4.7%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
6.1%
Percent of long-stay residents with a urinary tract infection
6.1%
193% worse than Massachusetts averageMassachusetts average: 2.1%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
5.2%
Percent of long-stay residents who lose too much weight
5.2%
In line with Massachusetts averageMassachusetts average: 5.2%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
3.0%
Percent of long-stay residents who have depressive symptoms
3.0%
72% better than Massachusetts averageMassachusetts average: 10.7%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
18.4%
Percent of long-stay residents who received an antipsychotic medication
18.4%
9% better than Massachusetts averageMassachusetts average: 20.3%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
89.7%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
89.7%
In line with Massachusetts averageMassachusetts average: 91.9%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
93.9%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
93.9%
In line with Massachusetts averageMassachusetts average: 94.8%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
95.7%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
95.7%
25% better than Massachusetts averageMassachusetts average: 76.7%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.3%
Percent of short-stay residents who newly received an antipsychotic medication
1.3%
In line with Massachusetts averageMassachusetts average: 1.3%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
87.8%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
87.8%
13% better than Massachusetts averageMassachusetts average: 77.7%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$22K
70% lower than Massachusetts averageMassachusetts average: $72K
Number of fines
2
17% more fines than Massachusetts averageMassachusetts average: 1.7
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Massachusetts averageMassachusetts average: 0.1
Fines amount comparison
Fines amount comparison
This facility
$22K
Massachusetts average
$72K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 28, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 28, 2024
$9K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 17, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 17, 2023
$13K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Christopher Heights of Worcester based on CMS SNF Cost Reports.
Occupancy Rate
92.8%
↑ 0.0pp vs 2022
Net Income
$129.2K
↓ ~$946.4K vs 2022
Total Payroll
$13.2M
↑ ~$530.3K vs 2022
Profit Margin
0.5%
↓ 3.9pp vs 2022
Loading trend charts...
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