Christopher House is a remarkable rehabilitation and skilled nursing center located in Worcester, Massachusetts. This nonprofit organization has been serving the community since 1995 and is a member of the Massachusetts Senior Care Association. They are Joint Commission certified as well. They strive to provide the best post-hospital rehabilitation needs. Their delightful and well-lit environment is conducive to healing and recovery, with clinical services such as neurological management, IV therapy, pain management, comprehensive therapies, and respiratory therapy for long-term care. They also offer specialized Alzheimer’s and dementia care with high standards of care. Their staff is specifically trained to handle the unique needs of memory care patients.
The home has a beautiful and highly secure environment, complete with a lush courtyard, where residents can enjoy a variety of activities that maximize their physical and cognitive abilities. These activities also provide ample avenues for social interaction, which are safe and supervised. They also offer Bible studies and other spiritual services to meet the diverse needs of their residents. Most importantly, their caring and compassionate staff make it their mission to provide meaningful and enjoyable interactions with their residents.
Communication and Staff Responsiveness - Reviews highlight significant issues with communication, with some users appreciating consistent updates and attentive care from specific staff members, while others express frustration with poor communication and unresponsiveness, particularly during critical situations.
Personal attentionCare & staff
Quality of care and staff professionalism
Patient Care and Hygiene - There are recurring concerns about inadequate patient care, particularly in relation to basic hygiene needs such as bathing and dental care, which were reportedly neglected unless complaints were made.
Care & staffCleanliness
Quality of care and staff professionalism
Rehabilitation and Recovery - Feedback on rehabilitation services is mixed; while some praise the physical therapy staff for their approach, others report a decline in their loved ones' conditions and dissatisfaction with the overall rehabilitation process.
Care & staff
Home Information CHRISTOPHER HOUSE OF WORCESTER
No benchmark data is available for Occupancy. No benchmark data is available for Beds. No benchmark data is available for Avg. Length of Stay.
No benchmark data is available for Home Revenue. No benchmark data is available for Payroll Costs. No benchmark data is available for Total Income.
No benchmark data is available for Medicare Nights. No benchmark data is available for Medicaid Nights. No benchmark data is available for Private Pay Nights.
Occupancy
Beds
156
Occupancy
89.3%
Total Bed Days Available
54750
Avg. Length of Stay
123 days
Avg. Residents per Day
143
Finance
Home Revenue
$24,761,950.00
Payroll Costs
$9,419,604.00
Profit
$1,075,597.00
Total Home Costs
$18,257,495.00
Payroll % of Revenue
Percentage of home revenue spent on payroll costs.
38%
House Specifics:
CCN
225385
Owner Name
THE GRANTHAM GROUP, LLC
Rural vs. Urban
Urban
County
Worcester
Type of Control
Governmental — City
Operations
Total Admissions
400
Total Discharges
412
% Medicaid Admissions
2%
% Medicare Admissions
39%
% Private Pay Admissions
59%
% Medicaid Discharges
4%
% Medicare Discharges
35%
% Private Pay Discharges
61%
Quality Ratings
Overall Rating
CMS 5-star rating based on health inspections, staffing, and quality measures.
3 / 5
Health Inspection Rating
Rating based on deficiencies found during state health inspections.
3 / 5
Staffing Rating
Rating based on nurse staffing hours per resident per day.
4 / 5
QM Rating
Quality Measures rating based on clinical outcomes for residents.
2 / 5
Nurse Hours / Resident / Day
Total nurse staffing hours per resident per day.
4.36 hrs
Number of Fines
2
Medicaid, Medicare & Private
Medicare Nights
Number of resident nights paid by Medicare for short-term or rehab care.
18075
Medicaid Nights
Resident nights covered by Medicaid for long-term care or support services.
3334
Free Market Nights
Nights paid privately by residents or families, without Medicare/Medicaid coverage.