2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Parsons Hill Rehabilitation and Health Care Center is a remarkably skilled nursing and rehab facility in Worcester that is dedicated to enhancing the quality of life for seniors. The warm and inviting atmosphere is uniquely designed to provide comfort and peace of mind. With physicians, nurses, clinical staff, rehabilitation therapists, and other team members on standby, residents have access to everything they need, any time of day.
Their post-hospital care and recovery programs include a wide range of specialties and facilities, such as central venous catheter management, Lasix IV push, blood draws, oxygen therapy, and nutritional management. They also provide post-surgical care and a behavioral management unit to meet the needs of all residents. Moreover, Parsons Hill offers 24-hour supervision, restorative care programs, registered dietitian services, and a selective menu dining program to promote overall well-being. They also provide family counseling and support groups to ensure that families are supported in their loved one’s care.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 72nd out of 93 homes in Massachusetts for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 26m per day | ▼ 33% State avg: 39m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 55m per day | ▼ 6% State avg: 58m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 1h 51m per day | ▼ 19% State avg: 2h 16m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 47m per day | ▼ 19% State avg: 3h 27m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 4m per day | ▲ 5% State avg: 4m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 15m per day | ▼ 48% State avg: 28m per day · National avg: 29m per day |
Key information about the people who lead and staff this community.
In Massachusetts, the Executive Office of Elder Affairs (for assisted living facilities) and the Department of Public Health (for nursing homes) are the agencies authorized to inspect and report on facility safety.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Massachusetts state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | MA Average | vs. MA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 51 | 14 | This facility has 264% more total citations than a typical Massachusetts nursing home (51 vs. MA avg 14).↑ 264% worse |
|
Citations per year
Average citations per year since 2022.
| 12.8 | 3.5 | This facility has 266% more citations per year than a typical Massachusetts nursing home (12.8 vs. MA avg 3.5).↑ 266% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Massachusetts average 4.5
Last Health inspection on Aug 2025
Massachusetts average 32.7
Massachusetts average 7.24
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
41 of 50 citations resulted from standard inspections; and 7 of 50 resulted from complaint investigations.
100% better than Massachusetts averageMassachusetts average: 0.3
100% better than Massachusetts averageMassachusetts average: 1.5
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
50% fewer staff per resident than Massachusetts average
0% compared with Massachusetts average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 4 RN Staff are full-time employees. No contractors work on this role.
4
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursAssists with medical care and medications.
All 19 LPN Staff are full-time employees. No contractors work on this role.
19
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.8 hoursHelps with daily care and mobility.
All 59 CNA Staff are full-time employees. No contractors work on this role.
59
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
118 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 59 | 0 | 59 | 25,295 | 92 | 100% | 8.2 |
| Licensed Practical Nurse | 19 | 0 | 19 | 10,380 | 92 | 100% | 8.8 |
| Clinical Nurse Specialist | 8 | 0 | 8 | 3,812 | 92 | 100% | 8.1 |
| Mental Health Service Worker | 9 | 0 | 9 | 2,540 | 75 | 82% | 7.7 |
| RN Director of Nursing | 3 | 0 | 3 | 2,092 | 87 | 95% | 9.9 |
| Registered Nurse | 4 | 0 | 4 | 1,698 | 92 | 100% | 7.7 |
| Other Dietary Services Staff | 4 | 0 | 4 | 1,667 | 92 | 100% | 7.5 |
| Respiratory Therapy Technician | 2 | 0 | 2 | 959 | 67 | 73% | 7.8 |
| Physical Therapy Assistant | 4 | 0 | 4 | 820 | 77 | 84% | 7.2 |
| Speech Language Pathologist | 2 | 0 | 2 | 563 | 76 | 83% | 6.7 |
| Physical Therapy Aide | 2 | 0 | 2 | 546 | 71 | 77% | 6.8 |
| Occupational Therapy Aide | 1 | 0 | 1 | 482 | 62 | 67% | 7.8 |
| Nurse Practitioner | 1 | 0 | 1 | 477 | 61 | 66% | 7.8 |
| Therapeutic Recreation Specialist | 1 | 0 | 1 | 443 | 72 | 78% | 6.2 |
| Dietitian | 1 | 0 | 1 | 443 | 56 | 61% | 7.9 |
| Feeding Assistant | 0 | 2 | 2 | 96 | 63 | 68% | 1.5 |
| Medical Director | 0 | 2 | 2 | 13 | 11 | 12% | 1 |
| Qualified Social Worker | 1 | 0 | 1 | 12 | 3 | 3% | 3.9 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 9 | 3 | 3% | 3 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
7.9
22% better than Massachusetts averageMassachusetts average: 10.2
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
14.2
29% better than Massachusetts averageMassachusetts average: 20.0
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
16.6%
11% better than Massachusetts averageMassachusetts average: 18.7%
Percent of long-stay residents whose ability to move independently worsened
8.9%
54% better than Massachusetts averageMassachusetts average: 19.3%
Percent of low risk long-stay residents who lose control of their bowels or bladder
17.1%
23% better than Massachusetts averageMassachusetts average: 22.1%
Percent of long-stay residents experiencing one or more falls with major injury
2.7%
25% better than Massachusetts averageMassachusetts average: 3.6%
Percent of long-stay high risk residents with pressure ulcers
4.7%
In line with Massachusetts averageMassachusetts average: 4.7%
Percent of long-stay residents with a urinary tract infection
0.6%
72% better than Massachusetts averageMassachusetts average: 2.1%
Percent of long-stay residents who lose too much weight
6.6%
28% worse than Massachusetts averageMassachusetts average: 5.2%
Percent of long-stay residents who have depressive symptoms
3.0%
72% better than Massachusetts averageMassachusetts average: 10.7%
Percent of long-stay residents who received an antipsychotic medication
42.4%
109% worse than Massachusetts averageMassachusetts average: 20.3%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.3%
7% better than Massachusetts averageMassachusetts average: 91.9%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.1%
In line with Massachusetts averageMassachusetts average: 94.8%
Number of hospitalizations per 1,000 long-stay resident days.
1.53
18% better than Massachusetts averageMassachusetts average: 1.86
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.62
60% better than Massachusetts averageMassachusetts average: 1.54
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
91.6%
19% better than Massachusetts averageMassachusetts average: 76.7%
Percent of short-stay residents who newly received an antipsychotic medication
2.0%
54% worse than Massachusetts averageMassachusetts average: 1.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
91.7%
18% better than Massachusetts averageMassachusetts average: 77.7%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
11.4%
56% better than Massachusetts averageMassachusetts average: 25.8%
Percentage of short-stay residents who had an outpatient emergency department visit.
14.4%
22% worse than Massachusetts averageMassachusetts average: 11.8%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Massachusetts averageMassachusetts average: 0.8%
Rate of successful return to home or community from a skilled nursing facility.
31.5%
38% worse than Massachusetts averageMassachusetts average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
13% of new residents, usually for short-term rehab.
64% of new residents, often for short stays.
22% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
153Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Parsons Hill Rehabilitation and Health Care Center from 2011–2023, based on CMS SNF Cost Reports.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #26 / 96Payroll — State benchmarkedThis home is ranked 26th out of 96 homes in Massachusetts. Shows total annual staff payroll benchmarked to the Massachusetts average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in Massachusetts that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #82 / 96Payroll % — State benchmarkedThis home is ranked 82nd out of 96 homes in Massachusetts. Shows payroll as a percentage of revenue versus the Massachusetts average. Well-run Massachusetts facilities typically land around 54–65% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in Massachusetts that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Minimum Age: 55 Years Old
Fitness and Recreation
Most residents stay long-term, while a smaller portion are admitted for short-term rehab.
Most new residents arrive under private pay (64% of admissions), and a typical private pay stay runs around 1 - 2 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
2.9 miles from city center
Estimated distance in miles from Worcester's city center to Parsons Hill Rehabilitation and Health Care Center's address, calculated via Google Maps.
Add your location
The information below is reported by the Massachusetts Executive Office of Elder Affairs and Department of Public Health.
| The Lillie Mansion at Lutheran | NH AL MC PC RC | Worcester (Central Business District) | 150
Facility
150
MA AVG
94
Rank
#29 / 280 |
93.5%
Facility
93.5%
MA AVG
82%
Rank
#18 / 96 | +14% | 4.28
Facility
4.28
MA AVG
3.93
Rank
#20 / 93 | -19% | +9% | $0
Facility
$0
MA AVG
$76.6k
Rank
#1 / 94 | 11
Facility
11
MA AVG
32.7
Rank
#9 / 93 | 5.5
Facility
5.5
MA AVG
7.2
Rank
#40 / 93 | 1 | 102 | - |
88
Facility
88
MA AVG
53
Rank
#63 / 499 | Frederic Jenoure | $16.4M
Facility
$16.4M
MA AVG
$17.4M
Rank
#30 / 96 | $10.2M
Facility
$10.2M
MA AVG
$6.5M
Rank
#44 / 96 | 62.1%
Facility
62.1%
MA AVG
43.6%
Rank
#73 / 96 | 225379 | ||||
| Holy Trinity Nursing and Rehabilitation Center | NH RC | Worcester (Indian Lake East) | 113
Facility
113
MA AVG
94
Rank
#74 / 280 |
85.0%
Facility
85.0%
MA AVG
82%
Rank
#50 / 96 | +4% | 3.97
Facility
3.97
MA AVG
3.93
Rank
#38 / 93 | -44% | +1% | $0
Facility
$0
MA AVG
$76.6k
Rank
#1 / 94 | 10
Facility
10
MA AVG
32.7
Rank
#8 / 93 | 3.3
Facility
3.3
MA AVG
7.2
Rank
#10 / 93 | 2 | 102 | - |
59
Facility
59
MA AVG
53
Rank
#220 / 499 | Nicholas Apostola | $12.8M
Facility
$12.8M
MA AVG
$17.4M
Rank
#55 / 96 | $9.6M
Facility
$9.6M
MA AVG
$6.5M
Rank
#46 / 96 | 75%
Facility
75%
MA AVG
43.6%
Rank
#27 / 96 | 225648 | ||||
| The Jewish Healthcare Center | NH AL HC NC | Worcester (West Tatnuck) | 141
Facility
141
MA AVG
94
Rank
#37 / 280 |
91.8%
Facility
91.8%
MA AVG
82%
Rank
#24 / 96 | +12% | 4.47
Facility
4.47
MA AVG
3.93
Rank
#13 / 93 | -31% | +14% | $10.5k
Facility
$10.5k
MA AVG
$76.6k
Rank
#62 / 94 | 23
Facility
23
MA AVG
32.7
Rank
#40 / 93 | 4.6
Facility
4.6
MA AVG
7.2
Rank
#28 / 93 | 3 | 132 | - |
12
Facility
12
MA AVG
53
Rank
#456 / 499 | Jay Aframe | $19.0M
Facility
$19.0M
MA AVG
$17.4M
Rank
#31 / 96 | $17.3M
Facility
$17.3M
MA AVG
$6.5M
Rank
#7 / 96 | 91.1%
Facility
91.1%
MA AVG
43.6%
Rank
#6 / 96 | 225173 | ||||
| Notre Dame du Lac | NH AL HC MC NC PC RC | Worcester (Booth Apartments Area) | 110
Facility
110
MA AVG
94
Rank
#80 / 280 |
95.6%
Facility
95.6%
MA AVG
82%
Rank
#10 / 96 | +17% | 4.14
Facility
4.14
MA AVG
3.93
Rank
#31 / 93 | -5% | +5% | $0
Facility
$0
MA AVG
$76.6k
Rank
#1 / 94 | 16
Facility
16
MA AVG
32.7
Rank
#24 / 93 | 4.0
Facility
4.0
MA AVG
7.2
Rank
#19 / 93 | - | 118 | - |
13
Facility
13
MA AVG
53
Rank
#450 / 499 | Ellen Agritelley | $16.3M
Facility
$16.3M
MA AVG
$17.4M
Rank
#44 / 96 | $12.7M
Facility
$12.7M
MA AVG
$6.5M
Rank
#22 / 96 | 77.8%
Facility
77.8%
MA AVG
43.6%
Rank
#16 / 96 | 225577 | ||||
| Parsons Hill Rehabilitation and Health Care Center | NH HC NC RC | Worcester (Webster Square) | 162
Facility
162
MA AVG
94
Rank
#21 / 280 |
91.4%
Facility
91.4%
MA AVG
82%
Rank
#27 / 96 | +11% | 3.50
Facility
3.50
MA AVG
3.93
Rank
#72 / 93 | -75% | -11% | $0
Facility
$0
MA AVG
$76.6k
Rank
#1 / 94 | 50
Facility
50
MA AVG
32.7
Rank
#82 / 93 | 6.3
Facility
6.3
MA AVG
7.2
Rank
#52 / 93 | - | 149 | - |
76
Facility
76
MA AVG
53
Rank
#146 / 499 | - | $18.5M
Facility
$18.5M
MA AVG
$17.4M
Rank
#15 / 96 | $12.2M
Facility
$12.2M
MA AVG
$6.5M
Rank
#26 / 96 | 65.6%
Facility
65.6%
MA AVG
43.6%
Rank
#82 / 96 | 225390 |
Parsons Hill Rehabilitation and Health Care Center is located in Worcester, Massachusetts.
Here are the financial assistance programs available to residents in Massachusetts.
Parsons Hill Rehabilitation and Health Care Center is in the Webster Square neighborhood of Worcester.
Parsons Hill Rehabilitation and Health Care Center has a walk score of 76. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
Parsons Hill Rehabilitation and Health Care Center's occupancy is 94.6%.
Parsons Hill Rehabilitation and Health Care Center is registered as a for-profit in MA.
Yes — there are 5 photos of Parsons Hill Rehabilitation and Health Care Center in the photo gallery on this page.
Parsons Hill Rehabilitation and Health Care Center is located at 1350 Main St, Worcester, MA 01603.
(508) 791-4200 will put you in contact with the team at Parsons Hill Rehabilitation and Health Care Center.
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