Occupancy rate
53%
In line with New Jersey averageMix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
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Nursing Home
Complete Care At Prospect Heights Llc
Complete Care at Prospect Heights offers post-acute rehabilitation and long-term care services in Hackensack, NJ. The facility provides a range of specialized care programs, including skilled nursing, orthopedic, cardiac, and pulmonary care. Their mission is to ensure a comfortable and enriching experience for all residents.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
196
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
52.6%
Residents per day (avg)
109
Occupancy rate
52.6%
Residents per day (avg)
109
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
43% of new residents, usually for short-term rehab.
Typical stay
29 days
Private pay
55% of new residents, often for short stays.
Typical stay
25 days
Medicaid
1% of new residents, often for long-term daily care.
Typical stay
6 - 7 months
Finances and operations
Privately-owned community
Home revenue
$5.1M
Operating loss
-$1.1M
Privately-owned community
Home revenue
$5,145,436.00
Operating loss
$-1,052,500.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$2.4M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$3.8M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$6.2M
196-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
BBB Rating: C+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Occupancy
In line with New Jersey averageOccupied beds
103 / 196
Average residents
119 per day
License details
Facility type
Long Term Care Facility
Status
Active
Additional licensing details
License number:
056300
CMS Certification Number:
315460
Accreditations:
Great Place to Work Certified August 2025 - August 2026, US News STR 2025, High 5, CMS 4 Quality
Ownership & operating entity
Complete Care At Prospect Heights Llc is administrated by Mr. RODNEY-JAMES CLEMOR.
Owner name:
COMPLETE CARE AT PROSPECT HEIGHTS LLC
Care Services
Nursing Services
Rehabilitation Services
Respite Care
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Short-Term Rehab
All Levels of Care
Programs & Activities
Specific Programs
Post-Acute Care, Skilled Nursing, Long-Term Care, Rehabilitation Program, Primary Care, Orthopedic & Post-Surgical Care, Cardiac Care, Neuro & Stroke Care, Pulmonary Care, Wound Care, Palliative Care, Bariatric Care, Psychology/Psychiatric Care
Volunteer Programs
Yes
Inspection History
In New Jersey, the Department of Health, Health Facilities Evaluation and Licensing conducts mandatory unannounced surveys to ensure facilities provide safe and effective resident care.
16 visits/inspections
Results
20 with citations
0 without citations
New Jersey average: 8 visits/inspections
New Jersey average: 6 inspections
New Jersey average: 30 inspections with citations
Show Inspection Reports
Latest inspection
Date:November 19, 2025
32 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
New Jersey average: 18 deficiencies
Health Inspection History
Inspections
Total health inspections
7
New Jersey average 4
Last Health inspection on Mar 2025
Total health citations
16
New Jersey average 20.9
Citations per inspection
2.29
New Jersey average 5.35
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
8 of 16 citations resulted from standard inspections; and 8 of 16 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
2
2
186% worse than New Jersey averageNew Jersey average: 0.7
Serious Health citations
2
2
400% worse than New Jersey averageNew Jersey average: 0.4
2 critical citations
2 serious citations
11 moderate citations
1 minor citation
Citations history (last 3 years)
Care Planning moderate citation
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Mar 05, 2025
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Mar 05, 2025
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Feb 11, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Feb 11, 2025
Corrected
Infection Control critical citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Sep 27, 2024
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Sep 27, 2024
Corrected
Nursing Services minor citation
Issues related to the availability and quality of nursing staff and the care they provide.
Sep 27, 2024
Issues related to the availability and quality of nursing staff and the care they provide.
Sep 27, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around New Jersey The information below is reported by the New Jersey Department of Health, Health Facilities Evaluation and Licensing.
Peace Care St. Ann‘s
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
RC
Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.
Jersey City (Greenville)
120
90.8%
+18%
4.07
+5%
0
12
0
111
-
86
Peace Care Inc
$21,7M
$7,2M
33.2%
315413
Private / Semi-Private Rooms
Peace Care St. Joseph’s
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
RC
Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.
Jersey City (Journal Square)
139
77.0%
0%
4.04
+4%
32
15
1
131
-
97
Chester, Ernest
$19,4M
$8,0M
41.4%
315452
Private / Semi-Private Rooms
Accelerate Skilled Nursing And Rehab Piscataway
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Piscataway
124
39.0%
-49%
4.10
+6%
1
34
3
99
-
-
-
$12,2M
$3,6M
29.6%
315522
-
Complete Care At Prospect Heights Llc
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Hackensack
196
40.9%
-47%
3.12
-20%
7
16
4
109
C+
-
Pc Hmh Opco Holdings 2 Llc
$5,1M
$2,4M
47.1%
315460
-
Active Day Adult Services
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Sayreville
50
-
-
-
-
0
0
0
-
-
-
-
-
-
-
-
-
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0.0 miles from city center
Hackensack, NJ 07601
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
161
Employees
130
Contractors
31
Staff to resident ratio
1.68:1
5% worse than New Jersey averageNew Jersey average ratio: 1.77:1
Avg staff/day
64
Average shift
8.1 hours
0% compared with New Jersey averageNew Jersey average: 8 hours
Total staff hours (quarter)
46,904
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
14
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
31
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.7 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
50
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
11.8%
5,534 contractor hours this quarter
Physical Therapy Aide: 8
Respiratory Therapy Technician: 8
Physical Therapy Assistant: 8
Speech Language Pathologist: 4
Qualified Social Worker: 3
Staff by category
| Certified Nursing Assistant | 50 | 0 | 50 | 18,583 | 91 | 100% | 8.2 |
| Licensed Practical Nurse | 31 | 0 | 31 | 10,141 | 91 | 100% | 8.7 |
| Clinical Nurse Specialist | 15 | 0 | 15 | 4,329 | 91 | 100% | 8.2 |
| Registered Nurse | 14 | 0 | 14 | 2,367 | 91 | 100% | 7 |
| Respiratory Therapy Technician | 0 | 8 | 8 | 1,691 | 78 | 86% | 7.7 |
| Physical Therapy Assistant | 0 | 8 | 8 | 1,562 | 72 | 79% | 7.9 |
| Other Dietary Services Staff | 4 | 0 | 4 | 1,255 | 90 | 99% | 7.8 |
| Physical Therapy Aide | 0 | 8 | 8 | 901 | 71 | 78% | 6.7 |
| RN Director of Nursing | 5 | 0 | 5 | 862 | 83 | 91% | 7.2 |
| Dental Services Staff | 4 | 0 | 4 | 857 | 71 | 78% | 8.2 |
| Qualified Social Worker | 0 | 3 | 3 | 694 | 67 | 74% | 7.6 |
| Speech Language Pathologist | 0 | 4 | 4 | 685 | 64 | 70% | 7.4 |
| Administrator | 1 | 0 | 1 | 632 | 73 | 80% | 8.7 |
| Nurse Practitioner | 1 | 0 | 1 | 569 | 61 | 67% | 9.3 |
| Dietitian | 1 | 0 | 1 | 514 | 64 | 70% | 8 |
| Occupational Therapy Aide | 1 | 0 | 1 | 491 | 63 | 69% | 7.8 |
| Nurse Aide in Training | 2 | 0 | 2 | 467 | 59 | 65% | 7.7 |
| Mental Health Service Worker | 1 | 0 | 1 | 306 | 36 | 40% | 8.5 |
50 Certified Nursing Assistant
% of Days
100%
31 Licensed Practical Nurse
% of Days
100%
15 Clinical Nurse Specialist
% of Days
100%
14 Registered Nurse
% of Days
100%
8 Respiratory Therapy Technician
% of Days
86%
8 Physical Therapy Assistant
% of Days
79%
4 Other Dietary Services Staff
% of Days
99%
8 Physical Therapy Aide
% of Days
78%
5 RN Director of Nursing
% of Days
91%
4 Dental Services Staff
% of Days
78%
3 Qualified Social Worker
% of Days
74%
4 Speech Language Pathologist
% of Days
70%
1 Administrator
% of Days
80%
1 Nurse Practitioner
% of Days
67%
1 Dietitian
% of Days
70%
1 Occupational Therapy Aide
% of Days
69%
2 Nurse Aide in Training
% of Days
65%
1 Mental Health Service Worker
% of Days
40%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
96 residents
Residents by payment source
Medicare
44 residents (45.8%)
Medicaid
23 residents (24%)
Private pay or other
29 residents (30.2%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.3
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.3
22% worse than New Jersey averageNew Jersey average: 6.8
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
17.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
17.7
43% worse than New Jersey averageNew Jersey average: 12.4
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
14.7%
Percent of long-stay residents whose need for help with daily activities has increased
14.7%
46% worse than New Jersey averageNew Jersey average: 10.1%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
13.0%
Percent of long-stay residents whose ability to move independently worsened
13.0%
18% worse than New Jersey averageNew Jersey average: 11.0%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
25.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
25.6%
60% worse than New Jersey averageNew Jersey average: 16.0%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
100% better than New Jersey averageNew Jersey average: 2.4%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
12.6%
Percent of long-stay high risk residents with pressure ulcers
12.6%
106% worse than New Jersey averageNew Jersey average: 6.1%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.5%
Percent of long-stay residents with a urinary tract infection
0.5%
52% better than New Jersey averageNew Jersey average: 1.0%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
1.5%
Percent of long-stay residents who lose too much weight
1.5%
69% better than New Jersey averageNew Jersey average: 4.6%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
7.8%
Percent of long-stay residents who have depressive symptoms
7.8%
31% better than New Jersey averageNew Jersey average: 11.3%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
9.1%
Percent of long-stay residents who received an antipsychotic medication
9.1%
18% better than New Jersey averageNew Jersey average: 11.1%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
95.6%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
95.6%
In line with New Jersey averageNew Jersey average: 93.0%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.0%
In line with New Jersey averageNew Jersey average: 97.2%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.0%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.0%
17% better than New Jersey averageNew Jersey average: 78.9%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
2.0%
Percent of short-stay residents who newly received an antipsychotic medication
2.0%
71% worse than New Jersey averageNew Jersey average: 1.2%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
87.2%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
87.2%
9% better than New Jersey averageNew Jersey average: 80.1%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$118K
53% higher than New Jersey averageNew Jersey average: $77K
Number of fines
7
248% more fines than New Jersey averageNew Jersey average: 2.0
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than New Jersey averageNew Jersey average: 0.1
Fines amount comparison
Fines amount comparison
This facility
$118K
New Jersey average
$77K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 27, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 27, 2024
$59K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Apr 16, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Apr 16, 2024
$25K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 20, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 20, 2024
$4K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 15, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 15, 2024
$16K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Complete Care At Prospect Heights Llc based on CMS SNF Cost Reports.
Occupancy Rate
40.9%
↑ 10.3pp vs 2022
Net Income
-$1,052,500
↑ ~$4.9M vs 2022
Total Payroll
$3,263,544
↓ ~$7.7M vs 2022
Profit Margin
-20.5%
↑ 21.6pp vs 2022
Loading trend charts...
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Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
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