Nursing Home

Complete Care At Voorhees, Llc

Overview of Complete Care at Voorhees, LLC
Complete Care at Voorhees offers post-acute rehabilitation programs and long-term care services in Voorhees Township, NJ. The facility provides a welcoming environment with around-the-clock nursing care and various specialized services. Their focus is on helping patients recover and transition home safely while maintaining comfort and dignity.
(856) 751-1600

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
3/5
New Jersey average: 3.4/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
2/5
New Jersey average: 2.9/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
2/5
New Jersey average: 3.1/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
5/5
New Jersey average: 4.4/5

Nursing care per resident

Info Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
3h 43m per day

This home provides 5% less nursing time per resident than the New Jersey average.

New Jersey average: 3h 54m per day

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 190

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the New Jersey average
Occupancy rate 94.2%
Residents per day (avg) 176
Occupancy rate
94.2%
Residents per day (avg)
176

Who this home usually serves

TYPE OF STAY

Mostly long-term care residents

Most residents stay for extended periods and receive ongoing daily care.

Might be optimal for
Long-term daily care Ongoing support needs

Breakdown by payment type

Medicare

26% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

35% of new residents, often for short stays.

Typical stay 19 days

Medicaid

39% of new residents, often for long-term daily care.

Typical stay 11 - 12 months

Finances and operations

Privately-owned community
Home revenue
$17.0M
Operating loss
-$532.6K
Privately-owned community
Home revenue
$17,027,983.00
Operating loss
$-532,575.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$7.1M
41.6% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$10.5M
Total costs $17.6M
Bed community size
190-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.

About this community

Occupancy

Occupancy rate
94%
In line with New Jersey average
Occupied beds
179 / 190
Average residents 119 per day

License details

Facility type
Long Term Care Facility
Expiration January 31, 2026

Additional licensing details

License number: 60414
CMS Certification Number: 315219
Awards: CMS Five Star Quality, Great Place to Work 2025-2026, Striving for Ten, High 5

Ownership & operating entity

Complete Care At Voorhees, Llc is administrated by Ms. SUSAN LOVE.

Owner name: COMPLETE CARE AT VOORHEES, LLC

Officers

Info Officers are individuals or entities with formal legal or financial responsibility for the organization that owns this facility

LLC Pc Nj2 Opcos,

Safety & Compliance

Hoyer Lift

Care Services

Nursing Services
Rehabilitation Services
Respite Care
Memory Care
Independent Living
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Short-Term Rehab

All Levels of Care

Post-Acute Care
Skilled Nursing
Long-Term Care

Programs & Activities

Specific Programs
Post-Acute Care, Skilled Nursing, Long-Term Care, Rehabilitation Program, Primary Care, Orthopedic & Post-Surgical Care, Cardiac Care, Neuro & Stroke Care, Pulmonary Care, Wound Care, Renal Care, Palliative Care, Bariatric Care, Psychology/Psychiatric Care

Inspection History

In New Jersey, the Department of Health, Health Facilities Evaluation and Licensing conducts mandatory unannounced surveys to ensure facilities provide safe and effective resident care.

15 visits/inspections

Results

48 with citations

0 without citations

New Jersey average: 8 visits/inspections

New Jersey average: 6 inspections

New Jersey average: 30 inspections with citations

Latest inspection

Date:November 19, 2025

40 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

New Jersey average: 18 deficiencies

Health Inspection History

Inspections
Total health inspections 5

New Jersey average 4


Last Health inspection on Aug 2025

Total health citations 34
Citations per inspection
6.8

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

25 of 34 citations resulted from standard inspections; 2 of 34 resulted from complaint investigations; and 7 of 34 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)
Critical Health citations More info 1
43% worse than New Jersey average

New Jersey average: 0.7


Serious Health citations More info 0
100% better than New Jersey average

New Jersey average: 0.4

1 critical citation More info New Jersey average: 0.7

0 serious citations More info New Jersey average: 0.4

33 moderate citations More info New Jersey average: 19.3

0 minor citations More info New Jersey average: 0.5
Citations history (last 3 years)
Pharmacy moderate citation Aug 29, 2025
Corrected

Pharmacy moderate citation May 02, 2025
Corrected

Nutrition moderate citation Jan 13, 2025
Corrected

Nutrition moderate citation Jan 13, 2025
Corrected

Compare Nursing Homes around New Jersey

The information below is reported by the New Jersey Department of Health, Health Facilities Evaluation and Licensing.
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RC

Respite Care

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PEACE CARE INC
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$21,678,116.00
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33.2%
111.10
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12
-
+184%
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+18%
Private / Semi-Private Rooms
Peace Care St. Joseph’s
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Respite Care

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139
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15
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0%
Private / Semi-Private Rooms
Complete Care At Voorhees, Llc
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

NJ 08043
190
-
-
72.3%
$16,719,598.00
$7,089,553.00
42.4%
176.10
3/5
3.7102
2/5
2/5
5/5
1
34
1
-80%
-4%
-6%
-
Accelerate Skilled Nursing And Rehab Piscataway
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

NJ 08854
124
-
-
39.0%
$12,168,906.00
$3,599,583.00
29.6%
99.00
1/5
4.0972
1/5
2/5
4/5
1
34
3
-14%
+6%
-49%
-
Active Day Adult Services
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

NJ 08872
50
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-

Places of interest near Complete Care At Voorhees, Llc

Address 0.0 miles from city center

Address Voorhees, NJ 08043

Calculate Travel Distance to Complete Care At Voorhees, Llc

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Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

535
Total Staff
170
Employees
365
Contractors
65,233
Total Hours (Quarter)
89
Avg Staff/Day
8.1
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse106.7 No
Licensed Practical Nurse1378 Yes
Certified Nursing Assistant2988.4 Yes
Staff by Category
Administration
1 staff
8hs shift avg
Nursing Staff
489 staff
8.2hs shift avg
Physicians & Practitioners
13 staff
7.5hs shift avg
Therapy Services
16 staff
7.3hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
2 staff
7.7hs shift avg
Dietary Services
10 staff
8.1hs shift avg
Other Services
4 staff
7.8hs shift avg
Contractor Analysis
28.3%
of total hours from contractors
18,458 contractor hours this quarter
Licensed Practical Nurse: 103 Certified Nursing Assistant: 244 Speech Language Pathologist: 3 Respiratory Therapy Technician: 7 Qualified Social Worker: 2 Physical Therapy Assistant: 5 Physical Therapy Aide: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant5424429830,86791100%8.4
Licensed Practical Nurse3410313713,63991100%8
Nurse Aide in Training370375,23591100%7.4
RN Director of Nursing7073,4477582%8.8
Other Dietary Services Staff9092,89291100%8.1
Clinical Nurse Specialist110112,54491100%7.4
Registered Nurse100101,1518998%6.7
Speech Language Pathologist0339656976%7.6
Physical Therapy Assistant0557467987%6.6
Mental Health Service Worker2026726571%8
Respiratory Therapy Technician0775867785%7.1
Nurse Practitioner2025696167%8
Qualified Social Worker0225116571%7.7
Physical Therapy Aide0115046369%8
Administrator1014806066%8
Dietitian1012883640%8
Dental Services Staff2021372022%6.9

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
179 residents
Residents by payment source
Medicare
19 residents (10.6%)
Medicaid
139 residents (77.7%)
Private pay or other
21 residents (11.7%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 4.2
39% better than New Jersey average

New Jersey average: 6.8

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 9.2
26% better than New Jersey average

New Jersey average: 12.4

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 4.1%
59% better than New Jersey average

New Jersey average: 10.1%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 7.1%
36% better than New Jersey average

New Jersey average: 11.0%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 16.3%
In line with New Jersey average

New Jersey average: 16.0%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 4.1%
70% worse than New Jersey average

New Jersey average: 2.4%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 3.6%
41% better than New Jersey average

New Jersey average: 6.1%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.0%
100% better than New Jersey average

New Jersey average: 1.0%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 2.1%
55% better than New Jersey average

New Jersey average: 4.6%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 9.3%
17% better than New Jersey average

New Jersey average: 11.3%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 9.7%
12% better than New Jersey average

New Jersey average: 11.1%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 71.3%
23% worse than New Jersey average

New Jersey average: 93.0%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 95.8%
In line with New Jersey average

New Jersey average: 97.2%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 25.8%
67% worse than New Jersey average

New Jersey average: 78.9%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.0%
100% better than New Jersey average

New Jersey average: 1.2%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 32.3%
60% worse than New Jersey average

New Jersey average: 80.1%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $41K
47% lower than New Jersey average

New Jersey average: $77K

Number of fines 1
50% fewer fines than New Jersey average

New Jersey average: 2.0

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 1
1581% more payment denials than New Jersey average

New Jersey average: 0.1

Fines amount comparison
Fines amount comparison
This facility $41K
New Jersey average $77K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Sep 29, 2023
$41K
Payment Denial Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. Sep 29, 2023
22 days

Last updated: Jan 2026

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Managed Long Term Services and Supports

NJ Medicaid MLTSS

Age 65+ or disabled, New Jersey resident, Medicaid- eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

High urban demand; managed care model.

JACC (Jersey Assistance for Community Caregiving)

NJ JACC

Age 60+, New Jersey resident, at risk of nursing home.

~$2,500/month (individual, varies).

$40,000 (individual).

Higher asset limit; limited funding.

Pharmaceutical Assistance to the Aged and Disabled (PAAD)

New Jersey PAAD

Age 65+, NJ resident, enrolled in Medicare Part D or eligible.

~$42,142/year (individual), ~$49,209/year (couple).

Not assessed.

Copays $5 (generic), $7 (brand); covers Part D premiums up to benchmark.

Senior Gold Prescription Discount Program

New Jersey Senior Gold

Age 65+, NJ resident, enrolled in Medicare Part D or eligible.

~$42,142-$52,142/year (individual), ~$49,209-$59,209/year (couple).

Not assessed.

Copays $15 + 50% of remaining cost; no premium assistance.

Medicare Savings Program (MSP)

New Jersey Medicare Savings Program

Age 65+ or disabled, NJ resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; no waitlist; includes Extra Help for Part D.

Senior Freeze (Property Tax Reimbursement)

New Jersey Senior Freeze

Age 65+ by Dec 31 prior year, NJ resident, homeowner, paid property taxes.

~$150,000/year (combined household, projected).

Not assessed; home ownership required.

Combines with ANCHOR/Stay NJ via PAS-1; annual application.

ANCHOR (Affordable NJ Communities for Homeowners and Renters)

New Jersey ANCHOR

Age 65+ prioritized, NJ resident, homeowner/renter, paid property taxes/rent.

~$150,000/year (homeowners), ~$75,000/year (renters).

Not assessed.

Combines with Senior Freeze/Stay NJ; broader than prior Homestead program.

Stay NJ

New Jersey Stay NJ

Age 65+ by Dec 31 prior year, NJ resident, homeowner, lived in home 10+ years.

~$500,000/year (projected, subject to final regs).

Not assessed; home ownership required.

Up to 50% tax credit (max $6,500); phased implementation.

Universal Service Fund (USF)

New Jersey Universal Service Fund

Age 65+ prioritized, NJ resident, utility customer, low-income.

~$3,970/month (individual, 185% FPL).

Not assessed; income-focused.

Must owe >$25 on bill; combines with LIHEAP if eligible.

Home Energy Assistance Program (LIHEAP)

New Jersey LIHEAP

Age 60+ prioritized, NJ resident, low-income household.

~$3,970/month (individual, 185% FPL).

Not assessed; income-focused.

Covers oil, gas, electric; emergency aid available.

NJ Family Caregiver Support Program (via NFCSP)

New Jersey Family Caregiver Support Program

Caregivers of 60+ needing care or 55+ caregivers of others; NJ resident; functional needs (2+ ADLs).

Prioritizes ~$24,980/year (individual); no strict cap.

Not assessed; need-based.

21 AAAs; rural/low-income priority.

VA Aid and Attendance (A&A) and Housebound Benefits

New Jersey VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, NJ resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand in urban/rural areas.