2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
On Lasalle Road in Hyattsville’s Queens Chapel neighborhood, Complete Care in Hyattsville is one of the larger nursing campuses in Prince George’s County: 270 beds, five care types, and an occupancy rate of 92.5%. CMS data puts the current resident count at 280. The average stay is 140 days, a figure consistent with a population that spans short-term rehab and extended nursing care. Getting around the area requires a car for most errands; the Walk Score is 42.
The care type list is broad: nursing home care, hospice, memory care, palliative care, and respite care are all offered on campus, administered by Antionette Doublin. Confirmed services include rehabilitation, short-term rehab, post-acute care, and respite care.
A Hoyer lift is available on-site. An Active Resident Council and a Residents Group, both confirmed through CMS Facility Characteristics, are among the organized programs. The facility accepts Medicare, Medicaid, and private pay.
Staffing figures from CMS put total nursing hours at 3 hours 17 minutes per resident per day, with RN coverage at 48 minutes and nurse aide hours at 2 hours 1 minute.
Complete Care in Hyattsville is a large, high-occupancy nursing campus with a wide care-type footprint. Families who need a facility that can accommodate shifting care needs, including hospice and memory care, within one location, and who require Medicare or Medicaid coverage, will find that this campus is structured for exactly that.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 91st out of 143 homes in Maryland for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 48m per day | ▼ 5% State avg: 50m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 12m per day | ▲ 34% State avg: 54m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 1m per day | ▼ 7% State avg: 2h 10m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 33m per day | ■ Avg State avg: 3h 29m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 4m per day | ▼ 25% State avg: 5m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 36m per day | ▼ 3% State avg: 37m per day · National avg: 29m per day |
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
30% fewer staff per resident than Maryland average
0% compared with Maryland average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 34 RN Staff are full-time employees. No contractors work on this role.
34
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursAssists with medical care and medications.
All 75 LPN Staff are full-time employees. No contractors work on this role.
75
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursHelps with daily care and mobility.
All 128 CNA Staff are full-time employees. No contractors work on this role.
128
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
6,711 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 128 | 0 | 128 | 47,692 | 92 | 100% | 8.1 |
| Licensed Practical Nurse | 75 | 0 | 75 | 25,098 | 92 | 100% | 7.9 |
| Registered Nurse | 34 | 0 | 34 | 11,554 | 92 | 100% | 7.9 |
| Clinical Nurse Specialist | 27 | 0 | 27 | 6,855 | 92 | 100% | 8 |
| Qualified Activities Professional | 20 | 0 | 20 | 6,329 | 92 | 100% | 9.3 |
| RN Director of Nursing | 11 | 0 | 11 | 4,161 | 91 | 99% | 8.3 |
| Physical Therapy Assistant | 0 | 10 | 10 | 1,737 | 86 | 93% | 8.1 |
| Other Dietary Services Staff | 5 | 0 | 5 | 1,572 | 83 | 90% | 7.3 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 1,513 | 70 | 76% | 8.1 |
| Dental Services Staff | 4 | 0 | 4 | 1,412 | 65 | 71% | 8 |
| Physical Therapy Aide | 0 | 3 | 3 | 1,280 | 69 | 75% | 8.1 |
| Speech Language Pathologist | 0 | 3 | 3 | 1,251 | 84 | 91% | 7.4 |
| Medication Aide/Technician | 3 | 0 | 3 | 1,101 | 77 | 84% | 9.6 |
| Nurse Practitioner | 2 | 0 | 2 | 944 | 62 | 67% | 8 |
| Qualified Social Worker | 0 | 3 | 3 | 931 | 72 | 78% | 8 |
| Mental Health Service Worker | 3 | 0 | 3 | 654 | 59 | 64% | 8 |
| Dietitian | 4 | 0 | 4 | 545 | 62 | 67% | 7.8 |
| Administrator | 2 | 0 | 2 | 456 | 57 | 62% | 8 |
| Occupational Therapy Aide | 12 | 0 | 12 | 255 | 5 | 5% | 7.7 |
| Nurse Aide in Training | 4 | 0 | 4 | 178 | 15 | 16% | 8 |
| Other Social Services Staff | 1 | 0 | 1 | 24 | 3 | 3% | 8 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
139% higher than Maryland averageMaryland average: $61K
33% fewer fines than Maryland averageMaryland average: 1.5
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Maryland averageMaryland average: 0.1
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.6
34% better than Maryland averageMaryland average: 12.9
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
18.1
30% better than Maryland averageMaryland average: 25.7
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
12.8%
46% better than Maryland averageMaryland average: 23.7%
Percent of long-stay residents whose ability to move independently worsened
15.7%
43% better than Maryland averageMaryland average: 27.7%
Percent of low risk long-stay residents who lose control of their bowels or bladder
25.6%
In line with Maryland averageMaryland average: 25.9%
Percent of long-stay residents experiencing one or more falls with major injury
1.5%
34% better than Maryland averageMaryland average: 2.3%
Percent of long-stay high risk residents with pressure ulcers
10.4%
60% worse than Maryland averageMaryland average: 6.5%
Percent of long-stay residents with a urinary tract infection
0.4%
73% better than Maryland averageMaryland average: 1.6%
Percent of long-stay residents who lose too much weight
2.3%
61% better than Maryland averageMaryland average: 5.8%
Percent of long-stay residents who have depressive symptoms
17.0%
16% better than Maryland averageMaryland average: 20.2%
Percent of long-stay residents who received an antipsychotic medication
1.2%
90% better than Maryland averageMaryland average: 12.9%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.7%
8% better than Maryland averageMaryland average: 92.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.6%
In line with Maryland averageMaryland average: 96.6%
Number of hospitalizations per 1,000 long-stay resident days.
1.32
In line with Maryland averageMaryland average: 1.32
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.72
40% better than Maryland averageMaryland average: 1.21
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
91.6%
17% better than Maryland averageMaryland average: 78.4%
Percent of short-stay residents who newly received an antipsychotic medication
0.5%
65% better than Maryland averageMaryland average: 1.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
93.1%
15% better than Maryland averageMaryland average: 80.6%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
19.5%
8% better than Maryland averageMaryland average: 21.2%
Percentage of short-stay residents who had an outpatient emergency department visit.
3.8%
62% better than Maryland averageMaryland average: 9.9%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Maryland averageMaryland average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
41.5%
23% worse than Maryland averageMaryland average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
52.1%
In line with Maryland averageMaryland average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
40% of new residents, usually for short-term rehab.
28% of new residents, often for short stays.
31% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
280Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Complete Care in Hyattsville from 2011–2021, based on CMS SNF Cost Reports.
Key figures below are for fiscal year ending in 12/2021 — the home's most recent complete cost report, an older period than most facilities report.
Based on the home's most recent complete CMS SNF Cost Report — fiscal year ending in 12/2021. This is an older period than most facilities report, so compare with that in mind.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #7 / 144Payroll — State benchmarkedThis home is ranked 7th out of 144 homes in Maryland for Payroll. Shows total annual staff payroll benchmarked to the Maryland average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Maryland that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #120 / 144Payroll % — State benchmarkedThis home is ranked 120th out of 144 homes in Maryland for Payroll %. Shows payroll as a percentage of revenue versus the Maryland average. Well-run Maryland facilities typically land around 49–56% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Maryland that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Most residents typically stay for a few weeks or months before returning home or moving on.
New residents most often arrive under Medicare (40% of admissions), and a typical Medicare stay runs around 1 - 2 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
2.3 miles from city center
Estimated distance in miles from Hyattsville's city center to Complete Care in Hyattsville's address, calculated via Google Maps.
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The information below is reported by the Maryland Department of Health, Office of Health Care Quality.
| Crescent Cities Center | NH HOS PC SNF | Riverdale | 158
Facility
158
MD AVG
43
Rank
#34 / 690 |
95.3%
Facility
95.3%
MD AVG
80.8
Rank
#12 / 104 | +18% | 3.23
Facility
3.23
MD AVG
3.77
Rank
#104 / 143 | -20% | -14% | $16.8k
Facility
$16.8k
MD AVG
$65.0k
Rank
#112 / 145 | 48
Facility
48
MD AVG
49.9
Rank
#88 / 145 | 12.0
Facility
12.0
MD AVG
12.8
Rank
#78 / 145 | 1 | 151 | - |
82
Facility
82
MD AVG
43
Rank
#78 / 985 | Crescent Cities Health Holdco LLC | $25.5MFiscal year ending 12/2023
Facility
$25.5MFiscal year ending 12/2023
MD AVG
$18.7M
Rank
#22 / 144 | $11.2MFiscal year ending 12/2023
Facility
$11.2MFiscal year ending 12/2023
MD AVG
$6.5M
Rank
#35 / 144 | 44.1%Fiscal year ending 12/2023
Facility
44.1%Fiscal year ending 12/2023
MD AVG
38.5%
Rank
#124 / 144 | 215323 | ||||
| Complete Care in Hyattsville | NH HOS MC PC RC SNF | Hyattsville (Queens Chapel) | 270
Facility
270
MD AVG
43
Rank
#4 / 690 |
98.0%
Facility
98.0%
MD AVG
80.8
Rank
#2 / 104 | +21% | 3.28
Facility
3.28
MD AVG
3.77
Rank
#91 / 143 | -31% | -13% | $0
Facility
$0
MD AVG
$65.0k
Rank
#1 / 145 | 63
Facility
63
MD AVG
49.9
Rank
#109 / 145 | 31.5
Facility
31.5
MD AVG
12.8
Rank
#144 / 145 | 2 | 265 | - |
42
Facility
42
MD AVG
43
Rank
#504 / 985 | - | $39.8M*Fiscal year ending 12/2021These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind.
Facility
$39.8M*Fiscal year ending 12/2021These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind.
MD AVG
$18.7M
Rank
#6 / 144 | $19.4M*Fiscal year ending 12/2021These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind.
Facility
$19.4M*Fiscal year ending 12/2021These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind.
MD AVG
$6.5M
Rank
#7 / 144 | 48.8%*Fiscal year ending 12/2021These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind.
Facility
48.8%*Fiscal year ending 12/2021These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind.
MD AVG
38.5%
Rank
#120 / 144 | 215145 | ||||
| Hyattsville Nursing and Rehabilitation Center | NH HOS PC SNF | Hyattsville | 160
Facility
160
MD AVG
43
Rank
#27 / 690 |
98.0%
Facility
98.0%
MD AVG
80.8
Rank
#2 / 104 | +21% | 3.12
Facility
3.12
MD AVG
3.77
Rank
#119 / 143 | +4% | -17% | $76.5k
Facility
$76.5k
MD AVG
$65.0k
Rank
#138 / 145 | 79
Facility
79
MD AVG
49.9
Rank
#129 / 145 | 13.2
Facility
13.2
MD AVG
12.8
Rank
#90 / 145 | 3 | 157 | - |
62
Facility
62
MD AVG
43
Rank
#286 / 985 | Tortuga Health Holdco LLC | $22.5MFiscal year ending 12/2023
Facility
$22.5MFiscal year ending 12/2023
MD AVG
$18.7M
Rank
#40 / 144 | $10.1MFiscal year ending 12/2023
Facility
$10.1MFiscal year ending 12/2023
MD AVG
$6.5M
Rank
#46 / 144 | 44.8%Fiscal year ending 12/2023
Facility
44.8%Fiscal year ending 12/2023
MD AVG
38.5%
Rank
#115 / 144 | 215024 |
Complete Care in Hyattsville is located in Hyattsville, Maryland.
Here are the financial assistance programs available to residents in Maryland.
Complete Care in Hyattsville is in the Queens Chapel neighborhood.
Complete Care in Hyattsville has a walk score of 42. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
Complete Care in Hyattsville's occupancy is 92.5%.
Complete Care in Hyattsville is registered as a for-profit.
Yes — there are 4 photos of Complete Care in Hyattsville in the photo gallery on this page.
Complete Care in Hyattsville is located at 4922 Lasalle Rd, Hyattsville, MD 20782.
(301) 864-2333 will put you in contact with the team at Complete Care in Hyattsville.
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