Total health inspections
2
Maryland average 3.9
Last Health inspection on Sep 2025
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Complete Care in Hyattsville
Nursing Home in Hyattsville
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Complete Care in Hyattsville
Nursing Home in Hyattsville
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Overview of Complete Care in Hyattsville
Complete Care in Hyattsville is a community where meaningful moments unfold and families find solace in making the best decisions for their loved ones’ health and well-being. Clinical expertise is at the heart of their services. From specialized memory care to respiratory, renal, cardiac, and orthopedic rehabilitation, their team of professionals brings unparalleled knowledge and skill to every aspect of care. Residents can rest assured knowing they are in the hands of a community that goes above and beyond to provide exceptional rehabilitation and long-term care programs, promoting swift recovery and overall wellness.
The secure and beautifully designed memory care unit ensures a safe and comforting environment, while spacious rooms provide a serene and personal space for residents. With the most advanced tools and equipment, residents also benefit from the latest advancements in healthcare. The dedicated staff is available around the clock, ensuring that residents receive prompt and attentive care. A specialized team of physicians, therapists, and specialists work in harmony to provide comprehensive support. The community maintains affiliations with reputable area hospitals as well, ensuring a seamless continuum of care.
Antionette Doublin serves as the Administrator at Complete Care in Hyattsville, leading a dedicated team committed to building strong relationships with residents. Her leadership reflects the community’s focus on excellence and compassionate care, supported by a staff with long-standing experience.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 70th out of 112 homes in Maryland.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 70th out of 112 homes in Maryland.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 17m per day
vs Maryland avg
-13%
Standout metric
Total Nursing (Weekend) is +3% above state avg
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 49m per day | ■ Avg State avg: 50m per day · National avg: 41m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 3m per day | ▼ 5% State avg: 2h 10m per day · National avg: 2h 21m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 36m per day | ▲ 3% State avg: 3h 29m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 3m per day | ▼ 40% State avg: 5m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 35m per day | ▼ 5% State avg: 37m per day · National avg: 29m per day |
Capacity and availability
High-capacity home
May provide extensive amenities, services and programs.
Total beds
280
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
92.5%
Avg. Length of Stay
140 days
Occupancy rate
92.5%
Avg. Length of Stay
140 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
40% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
28% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
31% of new residents, often for long-term daily care.
Typical stay
1 years
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$41.3M
Profit
$1.4M
Privately-owned community
Operated by a business corporation.
Home revenue
$41.3M
Profit
$1.4M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$15.6M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$24.3M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$39.9M
Walk Score: 42 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
About this community
Hoyer Lift
Rehabilitation Services
Respite Care
Short-Term Rehab
Skilled Nursing
Post-Acute Care
Specific ProgramsServices, What to Expect, Careers, Contact
Types of Care at Complete Care in Hyattsville
Nursing Home
Health Inspection History
Inspections
Total health citations
63
Maryland average 49.9
Citations per inspection
31.5
Maryland average 12.81
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
51 of 63 citations resulted from standard inspections; 2 of 63 resulted from complaint investigations; and 10 of 63 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
2
2
300% worse than Maryland averageMaryland average: 0.5
Serious Health citations
0
0
100% better than Maryland averageMaryland average: 0.6
2 critical citations
0 serious citations
61 moderate citations
0 minor citations
Citations history (last 3 years)
Environmental moderate citation
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Sep 24, 2025
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Sep 24, 2025
Corrected
Environmental moderate citation
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Sep 24, 2025
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Sep 24, 2025
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Sep 24, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Sep 24, 2025
Corrected
Nursing Services moderate citation
Issues related to the availability and quality of nursing staff and the care they provide.
Sep 24, 2025
Issues related to the availability and quality of nursing staff and the care they provide.
Sep 24, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Hyattsville The information below is reported by the Maryland Department of Health, Office of Health Care Quality.
Filter by care type
| Hillhaven |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Adelphi (Knollwood) | 128 | 89.6% | +9% | - | -62% | - | 0 | 18 | 6.0 | 0 | 58 | - | 25 | Hillhaven Operator Holdco, Llc | $8.6M | $4.2M | 48.7% | 215212 | ||||
| Complete Care in Hyattsville |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Hyattsville (Queens Chapel) | 280 | 92.5% | +12% | 3.28 | -36% | -13% | 1 | 63 | 31.5 | 2 | 268 | - | 42 | - | $40.5M | $15.6M | 38.5% | 215145 | ||||
| Hyattsville Nursing and Rehabilitation Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Hyattsville | 160 | 96.8% | +18% | 3.12 | -21% | -17% | 2 | 79 | 13.2 | 3 | 156 | - | 62 | Tortuga Health Holdco Llc | $25.7M | $9.0M | 35% | 215024 |
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Places of interest near Complete Care in Hyattsville
2.3 miles from city center
Estimated distance in miles from Hyattsville's city center to Complete Care in Hyattsville's address, calculated via Google Maps.
— 0.89 miles to nearest hospital (Providence Health System)
Calculate Travel Distance to Complete Care in Hyattsville
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
307
Employees
289
Contractors
18
Staff to resident ratio
1.10:1
39% worse than Maryland averageMaryland average ratio: 1.81:1
Avg staff/day
150
Average shift
8.2 hours
0% compared with Maryland averageMaryland average: 8 hours
Total staff hours (quarter)
112,141
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
26
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
68
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
125
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
6.1%
6,884 contractor hours this quarter
Physical Therapy Assistant: 5
Qualified Social Worker: 4
Physical Therapy Aide: 4
Speech Language Pathologist: 3
Respiratory Therapy Technician: 2
Staff by category
| Certified Nursing Assistant | 125 | 0 | 125 | 44,927 | 91 | 100% | 8.1 |
| Licensed Practical Nurse | 68 | 0 | 68 | 26,129 | 91 | 100% | 8.3 |
| Registered Nurse | 26 | 0 | 26 | 9,487 | 91 | 100% | 8.3 |
| Clinical Nurse Specialist | 22 | 0 | 22 | 7,936 | 91 | 100% | 8.1 |
| Qualified Activities Professional | 19 | 0 | 19 | 6,184 | 91 | 100% | 9.1 |
| RN Director of Nursing | 9 | 0 | 9 | 3,735 | 91 | 100% | 8.6 |
| Physical Therapy Assistant | 0 | 5 | 5 | 2,136 | 78 | 86% | 7.9 |
| Dental Services Staff | 4 | 0 | 4 | 1,702 | 67 | 74% | 7.8 |
| Physical Therapy Aide | 0 | 4 | 4 | 1,645 | 71 | 78% | 7.9 |
| Other Dietary Services Staff | 4 | 0 | 4 | 1,367 | 84 | 92% | 7.2 |
| Qualified Social Worker | 0 | 4 | 4 | 1,103 | 70 | 77% | 7.7 |
| Speech Language Pathologist | 0 | 3 | 3 | 1,051 | 78 | 86% | 8.2 |
| Mental Health Service Worker | 2 | 0 | 2 | 992 | 64 | 70% | 8 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 949 | 69 | 76% | 8.1 |
| Medication Aide/Technician | 2 | 0 | 2 | 748 | 55 | 60% | 12 |
| Nurse Practitioner | 4 | 0 | 4 | 728 | 65 | 71% | 7.8 |
| Administrator | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Dietitian | 1 | 0 | 1 | 472 | 59 | 65% | 8 |
| Nurse Aide in Training | 2 | 0 | 2 | 340 | 46 | 51% | 7.3 |
125 Certified Nursing Assistant
% of Days
100%
68 Licensed Practical Nurse
% of Days
100%
26 Registered Nurse
% of Days
100%
22 Clinical Nurse Specialist
% of Days
100%
19 Qualified Activities Professional
% of Days
100%
9 RN Director of Nursing
% of Days
100%
5 Physical Therapy Assistant
% of Days
86%
4 Dental Services Staff
% of Days
74%
4 Physical Therapy Aide
% of Days
78%
4 Other Dietary Services Staff
% of Days
92%
4 Qualified Social Worker
% of Days
77%
3 Speech Language Pathologist
% of Days
86%
2 Mental Health Service Worker
% of Days
70%
2 Respiratory Therapy Technician
% of Days
76%
2 Medication Aide/Technician
% of Days
60%
4 Nurse Practitioner
% of Days
71%
1 Administrator
% of Days
70%
1 Dietitian
% of Days
65%
2 Nurse Aide in Training
% of Days
51%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
280
Medicare
47
16.8% of residents
Medicaid
187
66.8% of residents
Private pay or other
46
16.4% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.6
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.6
34% better than Maryland averageMaryland average: 12.9
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
18.1
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
18.1
30% better than Maryland averageMaryland average: 25.7
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
12.8%
Percent of long-stay residents whose need for help with daily activities has increased
12.8%
46% better than Maryland averageMaryland average: 23.7%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
15.7%
Percent of long-stay residents whose ability to move independently worsened
15.7%
43% better than Maryland averageMaryland average: 27.7%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
25.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
25.6%
In line with Maryland averageMaryland average: 25.9%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
1.5%
Percent of long-stay residents experiencing one or more falls with major injury
1.5%
34% better than Maryland averageMaryland average: 2.3%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
10.4%
Percent of long-stay high risk residents with pressure ulcers
10.4%
60% worse than Maryland averageMaryland average: 6.5%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.4%
Percent of long-stay residents with a urinary tract infection
0.4%
73% better than Maryland averageMaryland average: 1.6%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
2.3%
Percent of long-stay residents who lose too much weight
2.3%
61% better than Maryland averageMaryland average: 5.8%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
17.0%
Percent of long-stay residents who have depressive symptoms
17.0%
16% better than Maryland averageMaryland average: 20.2%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
1.2%
Percent of long-stay residents who received an antipsychotic medication
1.2%
90% better than Maryland averageMaryland average: 12.9%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.7%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.7%
8% better than Maryland averageMaryland average: 92.0%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.6%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.6%
In line with Maryland averageMaryland average: 96.6%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
1.32
Number of hospitalizations per 1,000 long-stay resident days.
1.32
In line with Maryland averageMaryland average: 1.32
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.72
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.72
40% better than Maryland averageMaryland average: 1.21
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
91.6%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
91.6%
17% better than Maryland averageMaryland average: 78.4%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.5%
Percent of short-stay residents who newly received an antipsychotic medication
0.5%
65% better than Maryland averageMaryland average: 1.4%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
93.1%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
93.1%
15% better than Maryland averageMaryland average: 80.6%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
19.5%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
19.5%
8% better than Maryland averageMaryland average: 21.2%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
3.8%
Percentage of short-stay residents who had an outpatient emergency department visit.
3.8%
62% better than Maryland averageMaryland average: 9.9%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Maryland averageMaryland average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
41.5%
Percentage of residents at or above expected ability to care for themselves at discharge.
41.5%
23% worse than Maryland averageMaryland average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
52.1%
Rate of successful return to home or community from a skilled nursing facility.
52.1%
In line with Maryland averageMaryland average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$147K
139% higher than Maryland averageMaryland average: $61K
Number of fines
1
33% fewer fines than Maryland averageMaryland average: 1.5
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Maryland averageMaryland average: 0.1
Fines amount comparison
Fines amount comparison
This facility
$147K
Maryland average
$61K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 9, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 9, 2023
$147K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Complete Care in Hyattsville based on CMS SNF Cost Reports.
Occupancy Rate
90.3%
↑ 2.6pp vs 2021
Net Income
-$347.0K
↓ ~$523.9K vs 2021
Total Payroll
$22.9M
↑ ~$3.5M vs 2021
Profit Margin
-0.6%
↓ 0.9pp vs 2021
Loading trend charts...
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