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Nursing Home in Hyattsville

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Complete Care in Hyattsville

Nursing Home in Hyattsville

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Complete Care in Hyattsville

4922 Lasalle Rd, Hyattsville, MD 20782 View map
Overview of Complete Care in Hyattsville

Complete Care in Hyattsville is a community where meaningful moments unfold and families find solace in making the best decisions for their loved ones’ health and well-being. Clinical expertise is at the heart of their services. From specialized memory care to respiratory, renal, cardiac, and orthopedic rehabilitation, their team of professionals brings unparalleled knowledge and skill to every aspect of care. Residents can rest assured knowing they are in the hands of a community that goes above and beyond to provide exceptional rehabilitation and long-term care programs, promoting swift recovery and overall wellness.
The secure and beautifully designed memory care unit ensures a safe and comforting environment, while spacious rooms provide a serene and personal space for residents. With the most advanced tools and equipment, residents also benefit from the latest advancements in healthcare. The dedicated staff is available around the clock, ensuring that residents receive prompt and attentive care. A specialized team of physicians, therapists, and specialists work in harmony to provide comprehensive support. The community maintains affiliations with reputable area hospitals as well, ensuring a seamless continuum of care.

(301) 864-2333

Managed by Antionette Doublin

Administrator

Antionette Doublin serves as the Administrator at Complete Care in Hyattsville, leading a dedicated team committed to building strong relationships with residents. Her leadership reflects the community’s focus on excellence and compassionate care, supported by a staff with long-standing experience.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
2/5
Maryland average: 3.0/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
1/5
Maryland average: 2.8/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
3/5
Maryland average: 3.0/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
5/5
Maryland average: 3.7/5

Nursing care per resident

Info This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
3h 17m per day

This home provides 13% less nursing time per resident than the Maryland average.

Maryland average: 3h 46m per day

Staffing hours breakdown

Info Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Staff type Facility State avg National avg
Registered Nurse (RN) Info Registered nurse hours per resident per day. 49m per day 50m per day 41m per day
Nurse Aide Info Nurse aide hours per resident per day. 2h 3m per day 2h 10m per day 2h 21m per day
Total Nursing (Weekend) Info Total number of nurse staff hours per resident per day on weekends. 3h 36m per day 3h 29m per day 3h 26m per day
Physical Therapist Info Physical therapist staff hours per resident per day. 3m per day 5m per day 4m per day
RN (Weekend) Info Registered nurse hours per resident per day on weekends. 35m per day 37m per day 29m per day

Capacity and availability

High-capacity home

May provide extensive amenities, services and programs.

Total beds 280

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the Maryland average
Occupancy rate 92.5%
Residents per day (avg) 268
Occupancy rate
92.5%
Residents per day (avg)
268

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

40% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

28% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

31% of new residents, often for long-term daily care.

Typical stay 1 years

Finances and operations

Privately-owned community
Operated by a business corporation.
Home revenue
$41.3M
Profit
$1.4M
Privately-owned community Operated by a business corporation.
Home revenue
$41,334,500.00
Profit
$1,401,307.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$15.6M
37.7% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$24.3M
Total costs $39.9M
Walk Score
Walk Score: 42 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Additional Licensing Details

Safety & Compliance

Hoyer Lift

Therapy & Rehabilitation

3 services
Rehabilitation Services
Respite Care
Short-Term Rehab

Staffing & Medical

1 service
Skilled Nursing

Additional Services

1 service
Post-Acute Care

Amenities & Lifestyle

0 amenities
Specific ProgramsServices, What to Expect, Careers, Contact

Types of Care at Complete Care in Hyattsville

Nursing Home
Contact Complete Care in Hyattsville

Health Inspection History

Inspections
Total health inspections 2

Maryland average 3.9


Last Health inspection on Sep 2025

Total health citations 63

Maryland average 49.9

Citations per inspection
31.5

Maryland average 12.81


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

51 of 63 citations resulted from standard inspections; 2 of 63 resulted from complaint investigations; and 10 of 63 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)
Critical Health citations More info 2
300% worse than Maryland average

Maryland average: 0.5


Serious Health citations More info 0
100% better than Maryland average

Maryland average: 0.6

2 critical citations More info Maryland average: 0.5

0 serious citations More info Maryland average: 0.6

61 moderate citations More info Maryland average: 47.2

0 minor citations More info Maryland average: 1.7
Citations history (last 3 years)
Environmental moderate citation Info Issues related to building safety, cleanliness, maintenance, and overall living conditions. Sep 24, 2025
Corrected

Environmental moderate citation Info Issues related to building safety, cleanliness, maintenance, and overall living conditions. Sep 24, 2025
Corrected

Infection Control moderate citation Info Issues related to preventing and controlling infections, including hygiene practices and safety protocols. Sep 24, 2025
Corrected

Nursing Services moderate citation Info Issues related to the availability and quality of nursing staff and the care they provide. Sep 24, 2025
Corrected

Compare Nursing Homes around Hyattsville The information below is reported by the Maryland Department of Health, Office of Health Care Quality.

3 facilities compared · CMS & MD Dept. of Health data · Updated Apr 2026

Filter by care type
Hillhaven
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Adelphi
128
89.6%
+9%
-
-62%
-
0
18
6.0
0
58
25
Hillhaven Operator Holdco, Llc
$8.6M
$4.2M
48.7%
215212
Complete Care in Hyattsville
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Hyattsville
280
92.5%
+12%
3.28
-36%
-13%
1
63
31.5
2
268
42
-
$40.5M
$15.6M
38.5%
215145
Hyattsville Nursing and Rehabilitation Center
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Hyattsville
160
96.8%
+18%
3.12
-21%
-17%
2
79
13.2
3
156
62
Tortuga Health Holdco Llc
$25.7M
$9.0M
35%
215024

Places of interest near Complete Care in Hyattsville

Address 2.3 miles from city center — 0.89 miles to nearest hospital (Providence Health System)

Address 4922 Lasalle Rd, Hyattsville, MD 20782

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Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 307
Employees 289
Contractors 18
Staff to resident ratio 1.10:1
39% worse than Maryland average

Maryland average ratio: 1.81:1

Avg staff/day 150
Average shift 8.2 hours
0% compared with Maryland average

Maryland average: 8 hours

Total staff hours (quarter) 112,141
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 26
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.3 hours

No contractors work on this role.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 68
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.3 hours

No contractors work on this role.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 125
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.1 hours

No contractors work on this role.

Contractor staffing

Total hours from contractors

6.1%

6,884 contractor hours this quarter

Physical Therapy Assistant: 5 Qualified Social Worker: 4 Physical Therapy Aide: 4 Speech Language Pathologist: 3 Respiratory Therapy Technician: 2
Staff by category
Certified Nursing Assistant125012544,92791100%8.1
Licensed Practical Nurse6806826,12991100%8.3
Registered Nurse260269,48791100%8.3
Clinical Nurse Specialist220227,93691100%8.1
Qualified Activities Professional190196,18491100%9.1
RN Director of Nursing9093,73591100%8.6
Physical Therapy Assistant0552,1367886%7.9
Dental Services Staff4041,7026774%7.8
Physical Therapy Aide0441,6457178%7.9
Other Dietary Services Staff4041,3678492%7.2
Qualified Social Worker0441,1037077%7.7
Speech Language Pathologist0331,0517886%8.2
Mental Health Service Worker2029926470%8
Respiratory Therapy Technician0229496976%8.1
Medication Aide/Technician2027485560%12
Nurse Practitioner4047286571%7.8
Administrator1015126470%8
Dietitian1014725965%8
Nurse Aide in Training2023404651%7.3
125 Certified Nursing Assistant
% of Days 100%
68 Licensed Practical Nurse
% of Days 100%
26 Registered Nurse
% of Days 100%
22 Clinical Nurse Specialist
% of Days 100%
19 Qualified Activities Professional
% of Days 100%
9 RN Director of Nursing
% of Days 100%
5 Physical Therapy Assistant
% of Days 86%
4 Dental Services Staff
% of Days 74%
4 Physical Therapy Aide
% of Days 78%
4 Other Dietary Services Staff
% of Days 92%
4 Qualified Social Worker
% of Days 77%
3 Speech Language Pathologist
% of Days 86%
2 Mental Health Service Worker
% of Days 70%
2 Respiratory Therapy Technician
% of Days 76%
2 Medication Aide/Technician
% of Days 60%
4 Nurse Practitioner
% of Days 71%
1 Administrator
% of Days 70%
1 Dietitian
% of Days 65%
2 Nurse Aide in Training
% of Days 51%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
280 residents
Residents by payment source
Medicare
47 residents (16.8%)
Medicaid
187 residents (66.8%)
Private pay or other
46 residents (16.4%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 8.6
34% better than Maryland average

Maryland average: 12.9

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 18.1
30% better than Maryland average

Maryland average: 25.7

Long-stay resident measures
Significantly above average Maryland avg: 3.8 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 12.8%
46% better than Maryland average

Maryland average: 23.7%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 15.7%
43% better than Maryland average

Maryland average: 27.7%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 25.6%
In line with Maryland average

Maryland average: 25.9%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 1.5%
34% better than Maryland average

Maryland average: 2.3%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 10.4%
60% worse than Maryland average

Maryland average: 6.5%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.4%
73% better than Maryland average

Maryland average: 1.6%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 2.3%
61% better than Maryland average

Maryland average: 5.8%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 17.0%
16% better than Maryland average

Maryland average: 20.2%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 1.2%
90% better than Maryland average

Maryland average: 12.9%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 99.7%
8% better than Maryland average

Maryland average: 92.0%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 99.6%
In line with Maryland average

Maryland average: 96.6%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 1.32
In line with Maryland average

Maryland average: 1.32

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 0.72
40% better than Maryland average

Maryland average: 1.21

Short-stay resident measures
Significantly above average Maryland avg: 3.7 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 91.6%
17% better than Maryland average

Maryland average: 78.4%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.5%
65% better than Maryland average

Maryland average: 1.4%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 93.1%
15% better than Maryland average

Maryland average: 80.6%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 19.5%
8% better than Maryland average

Maryland average: 21.2%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 3.8%
62% better than Maryland average

Maryland average: 9.9%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.0%
100% better than Maryland average

Maryland average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 41.5%
23% worse than Maryland average

Maryland average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 52.1%
In line with Maryland average

Maryland average: 50.6%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $147K
139% higher than Maryland average

Maryland average: $61K

Number of fines 1
33% fewer fines than Maryland average

Maryland average: 1.5

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than Maryland average

Maryland average: 0.1

Fines amount comparison
Fines amount comparison
This facility $147K
Maryland average $61K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Mar 9, 2023
$147K

Last updated: Jan 2026

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Community Options Waiver

Maryland Medicaid Community Options Waiver

Age 65+ or disabled, Maryland resident, Medicaid- eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple) (excludes home, car).

High urban demand; rural outreach efforts.

Senior Care Program

Maryland Senior Care

Age 65+, Maryland resident, at risk of nursing home placement.

~$2,000/month (individual, varies by county).

$11,000 (individual).

Limited funding; waitlists common in high-demand areas.

Maryland Nursing Home Medicaid

Maryland Medical Assistance (Medicaid) Nursing Home Program

Age 65+, Maryland resident, Medicaid-eligible, requires nursing home-level care.

$943/month (individual); most income applied to care costs.

$2,500 (individual), $3,000 (couple); spousal protections up to $155,356.

Home equity limit $636,000; estate recovery applies post-55.

Senior Assisted Living Subsidy Program

Maryland Senior Assisted Living Group Home Subsidy

Age 62+, Maryland resident, in or moving to approved assisted living, low/moderate income.

~$34,000/year (individual, varies by county).

Not strict; prioritizes low-income.

Not available statewide; facility must be licensed by MDH.

Veterans Aid and Attendance (A&A) Benefit

Maryland VA Aid and Attendance

Wartime veteran/spouse, age 65+ or disabled, needs ADL help, Maryland resident.

Net income minus medical expenses < $1,984/month (individual with A&A).

$155,356 (net worth limit).

High veteran population in suburban/rural areas.

Senior Prescription Drug Assistance Program (SPDAP)

Maryland Senior Prescription Drug Assistance Program

Age 65+, Maryland resident (6+ months), Medicare Part D enrolled.

$48,560/year (individual, 300% FPL).

None specified.

Supplements Medicare Part D; annual enrollment required.

Medicare Savings Programs (MSP)

Maryland Medicare Savings Programs

Age 65+, Maryland resident, Medicare Part A/B enrollee.

$2,014/month (QMB), $2,706/month (SLMB/QI, individual).

$9,090 (individual), $13,630 (couple).

Includes QMB, SLMB, QI categories.

Community Personal Assistance Services (CPAS)

Maryland Medicaid Community Personal Assistance Services

Age 65+, Maryland resident, Medicaid-eligible, needs ADL assistance.

$943/month (individual); spend-down available.

$2,500 (individual), $3,000 (couple).

Consumer-directed option allows hiring family caregivers.

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