Inspection Reports for
Crestavilla

No deficiencies were observed or cited during the visit. The Executive Director stated that all care staff will be retrained on the relevant PIN regarding 911 calls, and that 911 is only called when required to ensure resident health and safety.

The inspection included a review of infection control practices, physical plant conditions, medication storage and administration, resident and staff file documentation, and safety equipment. No deficiencies were noted during the inspection in accordance with Title 22 Division 6 of the California Code of Regulations.

The complaint alleged that staff did not ensure food served to residents was free from contamination. The allegation was investigated and found unsubstantiated as no evidence supported the claim.

The investigation found the kitchen to be clean and organized with no observed deficiencies in food supply or service. Interviews with staff and residents mostly reported no issues with food contamination, and no foreign objects or contaminants were observed during lunch service. The allegation was deemed unsubstantiated due to lack of evidence.

The complaint investigation was triggered by allegations received on 10/15/2024 regarding telephone access denial, visitation wishes violations, and mail withholding for Resident #1. The allegations were investigated through interviews with staff, residents, witnesses, and review of relevant documents. The findings were unsubstantiated due to lack of preponderance of evidence.

The investigation found conflicting and insufficient evidence to substantiate the allegations. Interviews, document reviews, and observations did not corroborate that the facility denied telephone access, violated visitation wishes, or withheld mail from the resident. Therefore, the allegations were deemed unsubstantiated.

The complaint involved three allegations: 1) Resident was not allowed to use the telephone; 2) Facility did not respect residents' visitation wishes; 3) Facility did not allow resident to have their mail. The investigation included interviews with the Administrator, Memory Care Director, resident, family members, conservator, and 20 other residents, as well as review of relevant documents. The complaint was found to be unsubstantiated due to lack of preponderance of evidence.

The investigation found conflicting and insufficient evidence to substantiate the allegations. The facility staff and documentation indicated that the resident was allowed telephone access with a delay due to an emergency, visitation wishes were generally respected though there were conflicting reports about undue influence by family members, and the facility did not withhold mail but mail was directed to the resident's conservator. The allegations were deemed unsubstantiated.

Visit was conducted in conjunction with complaint investigation 22-AS-20231004114033. Resident agreed to speak with the Licensing Program Analyst.

During the visit, the Licensing Program Analyst met with Resident 1 to gather information pertaining to the complaint. An exit interview was conducted with the General Manager and a copy of the report was provided.

Visit was related to complaint investigation 22-AS-20231004114033. Resident agreed to speak with the Licensing Program Analyst. No substantiation status stated.

The Licensing Program Analyst met with the General Manager and a resident to gather information pertaining to the complaint. An exit interview was conducted and a copy of the report was provided to the General Manager.

The facility was found to be clean and organized with no health and safety issues. The facility had adequate food supplies and utilities were functioning properly. No deficiencies were cited based on the investigation.

The facility was found to be clean and organized with no health and safety issues. The facility had adequate food supplies and utilities were functioning. No deficiencies were cited based on the investigation.

The facility was found to be clean and organized with no health and safety issues observed. The facility had adequate food supplies, running electricity and water, and necessary hygiene supplies. Resident #1's spouse was confirmed to be doing well.

The facility was observed to be clean and organized with no health and safety issues. The resident's spouse was checked and found to be doing well. The facility had adequate food supplies and utilities were functioning properly.

The facility was found to be in substantial compliance with Title 22 requirements, with no deficiencies observed during the visit. The facility is ready to be licensed and meets all regulatory requirements including safety, hygiene, and emergency preparedness.

The facility was found to be in substantial compliance with Title 22 requirements, with no deficiencies observed during the visit. The facility is ready to be licensed and meets all regulatory requirements including safety, hygiene, and emergency preparedness.

The applicant/administrator successfully completed Component II, demonstrating understanding of facility operation, admission policies, staffing requirements, restrictive health conditions, general provisions, emergency preparedness, complaints and reporting, and pre-licensing readiness.

The Component II completion was successful, confirming the applicant/administrator's knowledge of facility operation, admission policies, staffing requirements, restrictive health conditions, general provisions, emergency preparedness, complaints and reporting, and pre-licensing readiness.