Occupancy rate
33%
Lower than the Arkansas average: 71.3%Crestpark Helena, LLC
CMS overall rating
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Crestpark Helena, LLC
CMS overall rating
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Conveniently located in the harmonious setting of Helena, AR, Crestpark Helena, LLC is a distinct community that offers long-term care. Featuring beautifully furnished and cozy accommodations, the community ensures residents are comfortable and safe. Exceptional care tailored to residents’ unique needs is also provided with a kind and well-trained team available around the clock.
Here, Medicare and Medicaid are accepted to ease financial burdens. Fun events and engaging programs are also conducted to improve residents’ well-being. With delicious and healthy meals available, residents enjoy mealtimes that satisfy their dietary needs and preferences. The community’s extensive amenities and comprehensive services.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
5h 10m per day
vs avg
Standout metric
Weekend RN is +232% above state avg
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 58m per day | ▲ 144% State avg: 24m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 53m per day | ▼ 7% State avg: 57m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 3h 26m per day | ▲ 25% State avg: 2h 44m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 4h 35m per day | ▲ 32% State avg: 3h 29m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 0m per day | ▼ 100% State avg: 2m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 53m per day | ▲ 232% State avg: 16m per day · National avg: 29m per day |
110-bed community Rank #91 / 330Bed count — State benchmarkedThis home is ranked 91st out of 330 homes in Arkansas. Shows this facility's certified or reported bed count compared to other Arkansas facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Rankings are based only on facilities in Arkansas that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 13 / 100 Rank #326 / 419Walk Score — State benchmarkedThis home is ranked 326th out of 419 homes in Arkansas. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Arkansas facilities. Higher scores benefit residents, families, and staff.Rankings are based only on facilities in Arkansas that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
Occupancy
Lower than the Arkansas average: 71.3%Occupied beds
36 / 110
Average occupied beds in Arkansas homes
77 beds
Facility TypeSkilled Nursing Facility With Dual Certified Beds (medicaid / Medicare)
CountyPhillips
Business TypeLimited Liability Company
Certification TypeMedicaid / Medicare
Crestpark Helena, LLC is legally operated by Crestpark Helena, LLC, and administered by April Wilson.
Medicaid and Medicare
110 units
Total beds
110 units
Fax870-338-6097
Inspection History
In Arkansas, the Department of Human Services, Office of Long Term Care is authorized to conduct unannounced inspections and issue official quality of care reports for all senior living providers.
Since 2023 · 3 years of data
37 deficiencies
Inspection Scorecard
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Arkansas state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2023 vs. Arkansas state average
Overall vs. AR average
2 Worse
Metrics worse than Arkansas average:
• Total deficiencies (76% above)
• Deficiencies per year (76% above) 0 Better No metrics in this bucket.
• Total deficiencies (76% above)
• Deficiencies per year (76% above) 0 Better No metrics in this bucket.
Latest Inspection
September 5, 2025
Routine
Deficiencies
| This Facility | AR Average | vs. AR Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 37 | 21 | This facility has 76% more total deficiencies than a typical Arkansas assisted living residence (37 vs. AR avg 21).↑ 76% worse |
|
Deficiencies per year
Average deficiencies per year since 2023.
| 12.3 | 7 | This facility has 76% more deficiencies per year than a typical Arkansas assisted living residence (12.3 vs. AR avg 7).↑ 76% worse |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- September 5, 2025 inspection found 5 deficiencies including failure to monitor psychotropic meds, delayed MDS transmission, unsafe hot water, missing staffing info posting, and poor hand hygiene during meals.
- June 6, 2024 inspection cited 7 deficiencies including medication errors over 5%, unsecured controlled substances, poor dietary hand hygiene, and unsafe physical environment with damaged ceilings and furniture.
- April 13, 2023 annual survey found 8 deficiencies including lack of QAPI plan, malfunctioning call lights, unsafe electrical device use, and failure to maintain resident dignity and sanitary environment.
Health Inspection History
Inspections
Total health inspections
3
State average N/A
Last Health inspection on Jun 2024
Total health citations
21
State average N/A
Citations per inspection
7
State average N/A
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 21 citations resulted from standard inspections.
Breakdown of citation severity (last 4 years)
Critical health citations
0
In line with State averageState average: N/A
Serious health citations
0
In line with State averageState average: N/A
Citations history (last 4 years)
Environmental moderate citation
Jun 06, 2024
Corrected
Nutrition moderate citation
Jun 06, 2024
Corrected
Pharmacy moderate citation
Jun 06, 2024
Corrected
Pharmacy moderate citation
Jun 06, 2024
Corrected
Staffing Data
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
Total staff
58
Employees
57
Contractors
1
Staff to resident ratio
1.71 : 1
0% compared with State averageState average ratio: 0 : 0
Avg staff/day
28
Average shift
7.6 hours
0% compared with State averageState average: 0 hours
Total staff hours (quarter)
19,676
Nursing staff breakdown
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse
Manages medical care and health needs.
RN Staff
All 11 RN Staff are full-time employees. No contractors work on this role.
11
All 11 RN Staff are full-time employees. No contractors work on this role.
11
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hoursLicensed Practical Nurse
Assists with medical care and medications.
LPN Staff
All 6 LPN Staff are full-time employees. No contractors work on this role.
6
All 6 LPN Staff are full-time employees. No contractors work on this role.
6
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hoursCertified Nursing Assistant
Helps with daily care and mobility.
CNA Staff
All 25 CNA Staff are full-time employees. No contractors work on this role.
25
All 25 CNA Staff are full-time employees. No contractors work on this role.
25
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursContractor staffing
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
0.2%
45 contractor hours this quarter
Speech Language Pathologist: 1
Staff by category
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 25 | 0 | 25 | 9,993 | 92 | 100% | 7.7 |
| Physical Therapist | 10 | 0 | 10 | 3,171 | 92 | 100% | 6.3 |
| Registered Nurse | 11 | 0 | 11 | 2,099 | 92 | 100% | 8.5 |
| Licensed Practical Nurse | 6 | 0 | 6 | 1,970 | 91 | 99% | 8.6 |
| RN Director of Nursing | 1 | 0 | 1 | 605 | 67 | 73% | 9 |
| Other Dietary Services Staff | 1 | 0 | 1 | 563 | 66 | 72% | 8.5 |
| Administrator | 1 | 0 | 1 | 488 | 65 | 71% | 7.5 |
| Nurse Practitioner | 1 | 0 | 1 | 458 | 61 | 66% | 7.5 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 285 | 38 | 41% | 7.5 |
| Speech Language Pathologist | 0 | 1 | 1 | 45 | 24 | 26% | 1.9 |
25 Certified Nursing Assistant
% of Days
100%
10 Physical Therapist
% of Days
100%
11 Registered Nurse
% of Days
100%
6 Licensed Practical Nurse
% of Days
99%
1 RN Director of Nursing
% of Days
73%
1 Other Dietary Services Staff
% of Days
72%
1 Administrator
% of Days
71%
1 Nurse Practitioner
% of Days
66%
1 Clinical Nurse Specialist
% of Days
41%
1 Speech Language Pathologist
% of Days
26%
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$8K
68% lower than State averageState average: $26K
Number of fines
1
32% fewer fines than State averageState average: 1.5
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
429% more payment denials than State averageState average: 0.2
Fines amount comparison
Fines amount comparison
This facility
$8K
State average
$26K
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.9
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.9
15% worse than State averageState average: 7.7
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
9.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
9.6
28% better than State averageState average: 13.3
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
8.1%
Percent of long-stay residents whose need for help with daily activities has increased
8.1%
29% better than State averageState average: 11.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
18.6%
Percent of long-stay residents whose ability to move independently worsened
18.6%
39% worse than State averageState average: 13.4%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
2.2%
Percent of low risk long-stay residents who lose control of their bowels or bladder
2.2%
86% better than State averageState average: 15.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
1.7%
Percent of long-stay residents experiencing one or more falls with major injury
1.7%
58% better than State averageState average: 3.9%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
7.9%
Percent of long-stay high risk residents with pressure ulcers
7.9%
66% worse than State averageState average: 4.7%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.7%
Percent of long-stay residents with a urinary tract infection
1.7%
30% worse than State averageState average: 1.3%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
8.1%
Percent of long-stay residents who lose too much weight
8.1%
62% worse than State averageState average: 5.0%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than State averageState average: 1.5%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
15.0%
Percent of long-stay residents who received an antipsychotic medication
15.0%
44% worse than State averageState average: 10.5%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
96.7%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
96.7%
In line with State averageState average: 94.4%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.6%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.6%
In line with State averageState average: 96.2%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
67.1%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
67.1%
17% worse than State averageState average: 80.9%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than State averageState average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
45.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
45.0%
42% worse than State averageState average: 77.7%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
34
Medicaid
27
79.4% of residents
Private pay or other
7
20.6% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Financial Trends
Historical financial and operational data for Crestpark Helena, LLC from 2011–2020, based on CMS SNF Cost Reports.
Occupancy Rate
47.8%
↓ 13.1pp vs 2019
Net Patient Income
-$676.0K
↓ ~$567.2K vs 2019
Payroll Costs
$2.5M
↓ ~$14.8K vs 2019
Operating Margin
-16.1%
↓ 13.7pp vs 2019
What does this home offer?
Building Type: Single-story
On-site Medical Care and Health Services
Places of interest near Crestpark Helena, LLC
2.4 miles from city center
Estimated distance in miles from Helena's city center to Crestpark Helena, LLC's address, calculated via Google Maps.
Calculate Travel Distance to Crestpark Helena, LLC
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Compare Nursing Homes around the area
The information below is reported by the Arkansas Department of Human Services, Office of Long Term Care.
| Crestpark Helena, LLC | NH | Helena | - | 110 | - | 13 | - |
| Butterfield Trail Village | NH AL IL | Fayetteville (East Joyce Boulevard) | - | 87 | A+ | 39 | Studio / 1 Bed / 2 Bed |
| Barnes Healthcare | NH MC | Lonoke | - | 141 | A+ | 38 | Private / Shared Rooms |
| The Green House Cottages of Poplar Grove | NH HC MC RC | Little Rock (Leander) | - | 120 | A+ | 31 | Private Rooms / Semi-Private Rooms |
| Timberlane Health & Rehab | NH MC RC | El Dorado | - | 106 | A+ | 33 | - |
Frequently Asked Questions about Crestpark Helena, LLC
Is Crestpark Helena, LLC in a walkable area?
Crestpark Helena, LLC has a walk score of 13. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the occupancy rate at Crestpark Helena, LLC?
Crestpark Helena, LLC's occupancy is 33%.
Does Crestpark Helena, LLC operate as a for-profit or non-profit?
Crestpark Helena, LLC is registered as a for-profit in AR.
Who is the administrator of Crestpark Helena, LLC?
April Wilson is the administrator of Crestpark Helena, LLC.
How many beds does Crestpark Helena, LLC have?
Crestpark Helena, LLC has 110 beds.
Are there photos of Crestpark Helena, LLC?
Yes — there is 1 photo of Crestpark Helena, LLC in the photo gallery on this page.
What is the address of Crestpark Helena, LLC?
Crestpark Helena, LLC is located at 116 November Drive, Helena, AR 72342.
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