Inspection Reports for
Dream Care Home
11838 163rd St, Norwalk, CA 90650, USA, CA, 90650
Back to Facility ProfileDeficiencies (last 5 years)
Deficiencies (over 5 years)
1.2 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
70% better than California average
California average: 4 deficiencies/yearDeficiencies per year
4
3
2
1
0
Occupancy
Latest occupancy rate
67% occupied
Based on a January 2026 inspection.
This facility has shown a decline in demand based on occupancy rates.
Occupancy rate over time
Inspection Report
Census: 4
Capacity: 6
Deficiencies: 0
Date: Jan 15, 2026
Visit Reason
The visit was a subsequent case management visit conducted in response to an initial case management following the death of Resident #1 on 08/07/2025.
Findings
Based on statements, interviews with staff, and review of Resident #1's files and death report, the cause of death was determined to be congestive heart failure and was found to be unsubstantiated for suspicion or neglect.
Report Facts
Resident death date: Aug 7, 2025
Death certificate date: Nov 25, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Mona Castro | Licensee/Administrator | Met with Licensing Program Analyst during the visit and involved in interviews |
| Tena Herrera | Licensing Program Analyst | Conducted the subsequent case management visit |
| David Sicairos | Licensing Program Manager | Named in report header |
Inspection Report
Annual Inspection
Census: 4
Capacity: 6
Deficiencies: 1
Date: Dec 4, 2025
Visit Reason
Licensing Program Analyst Elena Mallett conducted the required annual unannounced inspection to evaluate compliance with licensing requirements for Dream Care Home LLC.
Findings
The facility was found to have generally sufficient staffing, adequate infection control measures, proper physical plant and safety conditions, and appropriate resident records and food service. However, a deficiency was cited due to one of three work shifts lacking a staff member with current CPR certification, posing a potential health and safety risk.
Deficiencies (1)
One out of three work shifts was covered without a staff member possessing current CPR certification, posing a potential health and safety risk to residents.
Report Facts
Residents in care: 4
Licensed capacity: 6
Work shifts without CPR certified staff: 1
Food supply: 2
Food supply: 7
Fire extinguisher last checked: Jun 11, 2025
Administrator certificate expiration: Aug 31, 2027
Fire clearance expiration: Apr 17, 2026
Disaster drill last conducted: Sep 28, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Mona Castro | Administrator | Named in relation to CPR training deficiency and plan of correction |
| Elfren Castro | Assistant Administrator | Met with Licensing Program Analyst during inspection |
| Elena Mallett | Licensing Program Analyst | Conducted the annual inspection |
| Fernando Fierros | Licensing Program Manager | Named as Licensing Program Manager overseeing the inspection |
Inspection Report
Census: 4
Capacity: 6
Deficiencies: 1
Date: Oct 16, 2025
Visit Reason
An unannounced Case Management Visit was conducted to follow up on a Death Report emailed to the Department on 2025-10-08 regarding resident R1 who was found deceased after being missing since 2025-08-02.
Findings
The facility failed to report updates regarding the resident's status and death to the licensing agency as required, resulting in a citation for failure to report. No immediate safety concerns were observed during the visit.
Deficiencies (1)
Failure to submit required reports to the licensing agency regarding the resident's unexplained absence and death, violating CCR 87211(a)(1)(D).
Report Facts
POC Due Date: Oct 30, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Mona Castro | Administrator | Met with during inspection and involved in discussions about the resident's death and reporting failures |
| Tena Herrera | Licensing Program Analyst | Conducted the inspection and signed the report |
| Elena Mallett | Licensing Program Analyst | Conducted the inspection and involved in case communication |
| David Sicairos | Licensing Program Manager | Named as Licensing Program Manager on the report |
Inspection Report
Complaint Investigation
Census: 4
Capacity: 6
Deficiencies: 0
Date: Sep 13, 2025
Visit Reason
An unannounced complaint investigation visit was conducted in response to multiple allegations received on 2025-04-15 concerning staff conduct and resident treatment at Dream Care Home LLC.
Complaint Details
The complaint investigation was unsubstantiated. Allegations included staff not assisting a resident with medical care, denying confidential phone calls, mocking a resident's disability, fabricating incidents between residents, wrongful eviction, and blocking a resident's phone number. Interviews with staff, residents, and the resident's Power of Attorney, along with review of incident reports and hospital records, did not support the allegations.
Findings
The investigation found insufficient evidence to substantiate any of the allegations, including failure to assist with medical care, denial of confidential phone calls, staff mocking residents, fabrication of incidents, wrongful eviction, and blocking of phone numbers. All allegations were determined to be unsubstantiated based on interviews, documentation, and observations.
Report Facts
Facility capacity: 6
Resident census: 4
Complaint receipt date: Apr 15, 2025
Eviction notice date: Apr 11, 2025
Resident last day: May 5, 2025
Incident report dates: Array
Hospital admission date: Feb 24, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Tena Herrera | Licensing Program Analyst | Conducted the complaint investigation visit |
| Mona Castro | Administrator/Licensee | Facility administrator met with investigator and was involved in the investigation |
| David Sicairos | Supervisor | Supervisor overseeing the investigation |
Inspection Report
Complaint Investigation
Census: 5
Capacity: 6
Deficiencies: 1
Date: Apr 15, 2025
Visit Reason
The visit was conducted to verify if the licensees were complying with the L.A. Fire Department's inspection report, specifically regarding fire clearance limitations for ambulatory residents.
Complaint Details
The visit was complaint-related due to a fire department inspection that rescinded the non-ambulatory fire clearance and limited the facility to six ambulatory residents. The facility was found non-compliant for housing a non-ambulatory resident. The licensees did not provide proof of a 30-day notice or efforts to relocate the resident.
Findings
The facility was found to be operating beyond the limitations of the fire clearance by housing a non-ambulatory resident in a facility approved only for ambulatory residents. The licensees had not issued a 30-day notice to the resident or provided proof of efforts to relocate the resident.
Deficiencies (1)
Limitations - Capacity and Ambulatory Status. Resident rooms approved for 24-hour care of ambulatory residents only shall not accommodate nonambulatory residents. Residents whose condition becomes nonambulatory shall not remain in rooms restricted to ambulatory residents.
Report Facts
Capacity: 6
Census: 5
Plan of Correction Due Date: Apr 27, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Mona Castro | Administrator/Director | Facility representative involved in findings regarding non-compliance with fire clearance |
| Lisa Hicks | Licensing Program Manager | Named in relation to deficiency and communication with facility |
| Nicol Wesley | Licensing Program Analyst | Conducted the case management visit and involved in deficiency findings |
| Glenn Trueman | Licensing Program Analyst | Conducted the case management visit and involved in deficiency findings |
Inspection Report
Annual Inspection
Census: 6
Capacity: 6
Deficiencies: 1
Date: Nov 15, 2024
Visit Reason
An unannounced required 1-year annual inspection was conducted to evaluate compliance with licensing regulations and ensure the safety and well-being of residents.
Findings
The facility was generally compliant with regulations, including operable smoke and carbon monoxide detectors and proper postings. However, a deficiency was found regarding medication management where a resident's cough syrup medication was missing and could not be located, posing a potential health and safety risk.
Deficiencies (1)
Resident #1 was missing Cough Syrup Liquid PRN medication which was not centrally stored in a safe and locked place, posing an immediate health, safety, or personal rights risk.
Report Facts
Capacity: 6
Census: 6
Water temperature: 111.5
Plan of Correction Due Date: Nov 16, 2024
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Mona Shelia Castro | Administrator | Facility administrator involved in medication deficiency finding |
| Tyler Reyes | Licensing Program Analyst | Conducted the inspection and authored the report |
| Luis Deleon | Licensing Program Analyst | Conducted the inspection |
| Fernando Fierros | Supervisor | Supervisor overseeing the inspection |
Inspection Report
Annual Inspection
Census: 6
Capacity: 6
Deficiencies: 0
Date: Nov 8, 2024
Visit Reason
An unannounced Required 1 year inspection was conducted to evaluate compliance with regulatory standards using the Compliance and Regulatory Enforcement (CARE) tools.
Findings
The facility has an Infection Control Plan in place and is approved for residents aged 60 and over, including 6 non-ambulatory residents and a hospice waiver for 2 residents. A Certificate of Liability Insurance was observed and copied. Due to time constraints, the inspection was not fully completed and will be continued at a later date.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Mona Shelia Castro | Administrator | Met with Licensing Program Analyst during inspection and participated in exit interview. |
| Tyler Reyes | Licensing Program Analyst | Conducted the unannounced Required 1 year inspection. |
| Fernando Fierros | Supervisor | Supervisor overseeing the inspection. |
Inspection Report
Annual Inspection
Census: 6
Capacity: 6
Deficiencies: 2
Date: Dec 18, 2023
Visit Reason
Licensing Program Analyst Nicol Wesley conducted an unannounced required 1 year inspection at the facility to evaluate compliance and licensing status.
Findings
The facility was toured and found to have proper postings, operable smoke and carbon monoxide detectors, and an infection control plan. A conversion of a staff room to bedrooms and bathroom was noted without prior notification to the licensing agency. The administrator's certificate had expired but proof of renewal submission was provided.
Deficiencies (2)
Conversion of a staff room to 2 bedrooms and 1 bathroom without informing the licensing agency, pending possible citation/management approval.
Administrator's certificate expired on 08/31/2023, though proof of renewal submission was provided.
Report Facts
Water temperature: 105.3
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Mona Castro | Administrator | Met with Licensing Program Analyst during inspection and noted in findings |
| Nicol Wesley | Licensing Program Analyst | Conducted the inspection |
Inspection Report
Annual Inspection
Census: 4
Capacity: 6
Deficiencies: 0
Date: Feb 3, 2023
Visit Reason
Licensing Program Analyst Ashley Calderon conducted an unannounced annual inspection to evaluate compliance with regulations and facility conditions.
Findings
The facility was found to be clean, well-maintained, and compliant with all applicable regulations. No deficiencies were observed during the visit.
Report Facts
Licensed capacity: 6
Current census: 4
Medication files reviewed: 6
Liability insurance expiration date: Feb 7, 2023
Administrator certificate expiration date: Aug 31, 2023
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ashley Calderon | Licensing Program Analyst | Conducted the inspection and evaluation |
| Mona Castro | Administrator | Facility administrator met with LPA and reviewed documents |
| Pedra Grysson | Caregiver | Met with LPA during facility tour |
Inspection Report
Annual Inspection
Census: 5
Capacity: 6
Deficiencies: 0
Date: Dec 17, 2021
Visit Reason
The visit was an unannounced required annual inspection conducted by LPA Angelica Rea to evaluate compliance with regulations.
Findings
The inspection found no deficiencies. The facility was clean, well-maintained, and compliant with infection control practices, safety equipment was operational, and resident accommodations met requirements.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Mona Castro | Administrator | Met with the licensing evaluator and assisted with the visit. |
| Angelica Rea | Licensing Program Analyst (LPA) | Conducted the unannounced annual inspection visit. |
| Lisa Hicks | Supervisor | Named as supervisor on the report. |
Inspection Report
Complaint Investigation
Census: 6
Capacity: 6
Deficiencies: 0
Date: Nov 18, 2021
Visit Reason
The inspection was an unannounced complaint investigation triggered by allegations that a resident was being unlawfully evicted and that the Administrator forced the resident to open U.S. mail in their presence.
Complaint Details
The complaint involved allegations of unlawful eviction and forced opening of mail by the Administrator. The investigation included interviews and document requests. The allegations were found unsubstantiated due to lack of evidence.
Findings
The investigation found no sufficient evidence to support the allegations. The resident was not formally served an eviction notice and denied being evicted. The Administrator denied opening the resident's mail, and the resident confirmed this. The allegations were determined to be unsubstantiated.
Report Facts
Capacity: 6
Census: 6
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Mona Castro | Administrator | Interviewed regarding allegations and investigation findings |
| Nicol Wesley | Licensing Program Analyst | Conducted the complaint investigation |
| Rebecca Orendain | Licensing Program Manager | Named as Licensing Program Manager on report |
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