Total health inspections
9
Arkansas average 4.2
Last Health inspection on Apr 2025
Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Encore at West Little Rock
Nursing Home
Encore at West Little Rock
Nursing Home
For over two decades, Encore at West Little Rock has remained a beacon of excellence, catering to the diverse needs of the senior community in Arkansas. With a holistic approach, they offer a comprehensive range of long-term care and short-term rehabilitation services. Their dedicated team of professionals is available round-the-clock, equipped with advanced medical resources to meet any healthcare needs. Whether it’s providing exceptional post-hospital or post-surgical care, their expertise shines through, fostering a nurturing environment that promotes healing and well-being.
With personalized therapeutic approaches and specialized dietary considerations, residents receive the utmost care tailored to their requirements. From immersive culinary experiences to embracing the wonders of technology, residents are encouraged to explore their passions and embark on new adventures. The therapeutic power of pet companionship is harnessed as well, infusing warmth and companionship into everyday life. As a Medicare-approved institution, Encore’s commitment to excellence is undeniable.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
97
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
75.4%
Residents per day (avg)
74
Occupancy rate
75.4%
Residents per day (avg)
74
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Post-acute recovery
Temporary care
Transitional stays
Breakdown by payment type
Medicare
20% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
69% of new residents, often for short stays.
Typical stay
2 - 3 months
Medicaid
11% of new residents, often for long-term daily care.
Typical stay
4 - 5 years
Finances and operations
Proprietary home
Other
Home revenue
$8.1M
Operating loss
-$515.1K
Proprietary home
Other
Home revenue
$8,103,810.00
Operating loss
$-515,074.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.0M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$4.6M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$8.6M
Walk Score: 51 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Types of Care at Encore at West Little Rock
Nursing Home
Memory Care
Compare Nursing Homes around Little Rock
The information below is reported by the Arkansas Department of Human Services, Office of Long Term Care.
Encore at West Little Rock
+41%
-9%
+6%
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
Nursing Homes 24/7 care needed
Little Rock (Rainwood Cove)
97
No
-
51
NICHOLS, COURTNEY
75.4%
$8,141,979.00
$4,021,058.00
49.4%
73.60
4.2592
22
+41%-9%+6%
Hickory Heights Health & Rehab
+14%
+2%
+33%
SNF
Nursing Homes 24/7 care needed
Little Rock
120
No
A+
10
PHILLIPS, RENEE
95.0%
$16,977,361.00
$6,026,929.00
35.5%
97.00
4.7750
23
+14%+2%+33%
The Green House Cottages of Poplar Grove
-38%
+32%
+32%
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
HC
Hospice Care
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
Nursing Homes 24/7 care needed
Little Rock (Leander)
118
No
A+
31
MARYBRET, LLC
93.8%
$15,448,279.00
$6,595,237.00
42.7%
105.60
6.1586
34
-38%+32%+32%
The Blossoms at Midtown Rehab & Nursing Center
+74%
-16%
-17%
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
HC
Hospice Care
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
Nursing Homes 24/7 care needed
Little Rock (Hillcrest)
154
No
-
63
West Markham Street Operating LLC
59.4%
$13,107,157.00
$4,393,934.00
33.5%
85.20
3.9255
26
+74%-16%-17%
Good Shepherd Nursing and Rehabilitation Center
-66%
-15%
+26%
SNF
Nursing Homes 24/7 care needed
Little Rock (John Barrow)
120
No
-
1
LAMB, BOBBY
89.8%
$17,477,295.00
$5,290,488.00
30.3%
95.50
3.9798
35
-66%-15%+26%
Encore at West Little Rock
Type of care:
MC
SNF
Community:
Little Rock (Rainwood Cove)
Bed Count:
97
Pets Allowed:
No
Operator:
NICHOLS, COURTNEY
CCN:
45390
Occupancy:
75.4%
Home Revenue:
$8,141,979.00
Payroll Costs:
$4,021,058.00
Payroll %:
49.4%
Avg Residents/Day:
73.60
Overall Rating:
Adj Nurse Hours:
4.2592
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
22
RN share vs State Avg:
+41%
+41%
Staffing vs State Avg:
-9%
-9%
Occupancy vs State Avg:
+6%
+6%
Hickory Heights Health & Rehab
Type of care:
SNF
Community:
Little Rock
Bed Count:
120
Pets Allowed:
No
Operator:
PHILLIPS, RENEE
CCN:
45455
Occupancy:
95.0%
Home Revenue:
$16,977,361.00
Payroll Costs:
$6,026,929.00
Payroll %:
35.5%
Avg Residents/Day:
97.00
Overall Rating:
Adj Nurse Hours:
4.7750
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
23
RN share vs State Avg:
+14%
+14%
Staffing vs State Avg:
+2%
+2%
Occupancy vs State Avg:
+33%
+33%
The Green House Cottages of Poplar Grove
Type of care:
AL
HC
MC
SNF
Community:
Little Rock (Leander)
Bed Count:
118
Pets Allowed:
No
Operator:
MARYBRET, LLC
CCN:
45466
Occupancy:
93.8%
Home Revenue:
$15,448,279.00
Payroll Costs:
$6,595,237.00
Payroll %:
42.7%
Avg Residents/Day:
105.60
Overall Rating:
Adj Nurse Hours:
6.1586
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
34
RN share vs State Avg:
-38%
-38%
Staffing vs State Avg:
+32%
+32%
Occupancy vs State Avg:
+32%
+32%
The Blossoms at Midtown Rehab & Nursing Center
Type of care:
AL
HC
MC
SNF
Community:
Little Rock (Hillcrest)
Bed Count:
154
Pets Allowed:
No
Operator:
West Markham Street Operating LLC
CCN:
45450
Occupancy:
59.4%
Home Revenue:
$13,107,157.00
Payroll Costs:
$4,393,934.00
Payroll %:
33.5%
Avg Residents/Day:
85.20
Overall Rating:
Adj Nurse Hours:
3.9255
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
26
RN share vs State Avg:
+74%
+74%
Staffing vs State Avg:
-16%
-16%
Occupancy vs State Avg:
-17%
-17%
Good Shepherd Nursing and Rehabilitation Center
Type of care:
SNF
Community:
Little Rock (John Barrow)
Bed Count:
120
Pets Allowed:
No
Operator:
LAMB, BOBBY
CCN:
45343
Occupancy:
89.8%
Home Revenue:
$17,477,295.00
Payroll Costs:
$5,290,488.00
Payroll %:
30.3%
Avg Residents/Day:
95.50
Overall Rating:
Adj Nurse Hours:
3.9798
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
35
RN share vs State Avg:
-66%
-66%
Staffing vs State Avg:
-15%
-15%
Occupancy vs State Avg:
+26%
+26%Places of interest near Encore at West Little Rock
8.3 miles from city center — 0.11 miles to nearest hospital (Physical Therapy Institute-West Little Rock)
12111 Hinson Rd, Little Rock, AR 72212
Calculate Travel Distance to Encore at West Little Rock
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
115
Total Staff
97
Employees
18
Contractors
29,032
Total Hours (Quarter)
40
Avg Staff/Day
8
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 9 | 9.6 | No |
| Licensed Practical Nurse | 15 | 9.2 | No |
| Certified Nursing Assistant | 56 | 7.8 | No |
Staff by Category
Administration ⓘ
2 staff
7.2hs shift avg
Nursing Staff ⓘ
83 staff
8.2hs shift avg
Physicians & Practitioners ⓘ
14 staff
7.9hs shift avg
Therapy Services ⓘ
13 staff
5.6hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
1 staff
4hs shift avg
Dietary Services ⓘ
1 staff
8.1hs shift avg
Other Services ⓘ
1 staff
8hs shift avg
Contractor Analysis
5.7%
of total hours from contractors
1,664 contractor hours this quarter
Qualified Social Worker: 1
Clinical Nurse Specialist: 3
Physical Therapy Aide: 2
Speech Language Pathologist: 2
Medical Director: 1
Physical Therapy Assistant: 4
Respiratory Therapy Technician: 3
Occupational Therapy Assistant: 1
Occupational Therapy Aide: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 56 | 0 | 56 | 16,678 | 91 | 100% | 7.8 |
| Licensed Practical Nurse | 15 | 0 | 15 | 4,795 | 91 | 100% | 9.2 |
| Registered Nurse | 9 | 0 | 9 | 1,532 | 85 | 93% | 9.6 |
| Clinical Nurse Specialist | 7 | 3 | 10 | 1,440 | 89 | 98% | 7.8 |
| RN Director of Nursing | 2 | 0 | 2 | 732 | 63 | 69% | 7.1 |
| Medication Aide/Technician | 1 | 0 | 1 | 631 | 60 | 66% | 10.5 |
| Nurse Practitioner | 4 | 0 | 4 | 551 | 65 | 71% | 8.2 |
| Administrator | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Dietitian | 1 | 0 | 1 | 501 | 62 | 68% | 8.1 |
| Mental Health Service Worker | 1 | 0 | 1 | 477 | 60 | 66% | 8 |
| Physical Therapy Assistant | 0 | 4 | 4 | 447 | 65 | 71% | 6.9 |
| Speech Language Pathologist | 0 | 2 | 2 | 409 | 64 | 70% | 6.4 |
| Qualified Social Worker | 0 | 1 | 1 | 238 | 60 | 66% | 4 |
| Medical Director | 0 | 1 | 1 | 32 | 12 | 13% | 2.7 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 21 | 22 | 24% | 0.9 |
| Physical Therapy Aide | 0 | 2 | 2 | 19 | 4 | 4% | 3.7 |
| Occupational Therapy Aide | 0 | 1 | 1 | 11 | 3 | 3% | 3.5 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 8 | 3 | 3% | 2.7 |
Health Inspection History
Inspections
Total health citations
22
Citations per inspection
2.44
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
14 of 22 citations resulted from standard inspections; and 8 of 22 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Arkansas averageArkansas average: 0.4
Serious Health citations
0
0
100% better than Arkansas averageArkansas average: 0.2
0 critical citations
0 serious citations
20 moderate citations
2 minor citations
Citations history (last 3 years)
Pharmacy moderate citation
Apr 24, 2025
Corrected
Environmental moderate citation
Feb 08, 2024
Corrected
Infection Control moderate citation
Feb 08, 2024
Corrected
Nutrition moderate citation
Feb 08, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit LLC
Part of: Southern Administrative Services
Resident Census by Payment Source
71
Total Residents
Medicare
3
(4.2%)
ⓘ
Medicaid
50
(70.4%)
ⓘ
Private Pay/Other
18
(25.4%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
3.0
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
3.0
62% better than Arkansas averageArkansas average: 7.7
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
4.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
4.8
64% better than Arkansas averageArkansas average: 13.3
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
4.3%
Percent of long-stay residents whose need for help with daily activities has increased
4.3%
63% better than Arkansas averageArkansas average: 11.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
6.8%
Percent of long-stay residents whose ability to move independently worsened
6.8%
49% better than Arkansas averageArkansas average: 13.4%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
3.2%
Percent of low risk long-stay residents who lose control of their bowels or bladder
3.2%
79% better than Arkansas averageArkansas average: 15.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
2.2%
Percent of long-stay residents experiencing one or more falls with major injury
2.2%
44% better than Arkansas averageArkansas average: 3.9%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
1.4%
Percent of long-stay high risk residents with pressure ulcers
1.4%
70% better than Arkansas averageArkansas average: 4.7%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.0%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Arkansas averageArkansas average: 1.3%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
0.0%
Percent of long-stay residents who lose too much weight
0.0%
100% better than Arkansas averageArkansas average: 5.0%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Arkansas averageArkansas average: 1.5%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
9.1%
Percent of long-stay residents who received an antipsychotic medication
9.1%
13% better than Arkansas averageArkansas average: 10.5%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.6%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.6%
5% better than Arkansas averageArkansas average: 94.4%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with Arkansas averageArkansas average: 96.2%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.3%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.3%
10% better than Arkansas averageArkansas average: 80.9%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Arkansas averageArkansas average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
93.9%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
93.9%
21% better than Arkansas averageArkansas average: 77.7%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Encore at West Little Rock based on CMS SNF Cost Reports.
Occupancy Rate
75.4%
↓ 9.2pp vs 2022
Net Income
-$515,074
↓ ~$1.1M vs 2022
Total Payroll
$4,919,816
↓ ~$1.1M vs 2022
Profit Margin
-6.3%
↓ 12.1pp vs 2022
Loading trend charts...
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