4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
For over two decades, Encore at West Little Rock has remained a beacon of excellence, catering to the diverse needs of the senior community in Arkansas. With a holistic approach, they offer a comprehensive range of long-term care and short-term rehabilitation services. Their dedicated team of professionals is available round-the-clock, equipped with advanced medical resources to meet any healthcare needs. Whether it’s providing exceptional post-hospital or post-surgical care, their expertise shines through, fostering a nurturing environment that promotes healing and well-being.
With personalized therapeutic approaches and specialized dietary considerations, residents receive the utmost care tailored to their requirements. From immersive culinary experiences to embracing the wonders of technology, residents are encouraged to explore their passions and embark on new adventures. The therapeutic power of pet companionship is harnessed as well, infusing warmth and companionship into everyday life. As a Medicare-approved institution, Encore’s commitment to excellence is undeniable.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 130th out of 191 homes in Arkansas for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 26m per day | ▲ 8% State avg: 24m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 56m per day | ■ Avg State avg: 57m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 45m per day | ■ Avg State avg: 2h 44m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 32m per day | ■ Avg State avg: 3h 29m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 0m per day | ▼ 89% State avg: 2m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 15m per day | ▼ 5% State avg: 16m per day · National avg: 29m per day |
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
5% more staff per resident than Arkansas average
0% compared with Arkansas average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 5 RN Staff are full-time employees. No contractors work on this role.
5
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.1 hoursAssists with medical care and medications.
All 18 LPN Staff are full-time employees. No contractors work on this role.
18
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.7 hoursHelps with daily care and mobility.
65 total: 64 full-time employees and 1 contractor.
65
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
1,681 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 64 | 1 | 65 | 19,008 | 92 | 100% | 7.8 |
| Licensed Practical Nurse | 18 | 0 | 18 | 5,852 | 92 | 100% | 9.7 |
| Clinical Nurse Specialist | 6 | 1 | 7 | 1,753 | 90 | 98% | 8.1 |
| RN Director of Nursing | 2 | 0 | 2 | 773 | 62 | 67% | 7.4 |
| Registered Nurse | 5 | 0 | 5 | 761 | 63 | 68% | 9.1 |
| Medication Aide/Technician | 1 | 0 | 1 | 589 | 59 | 64% | 10 |
| Nurse Practitioner | 6 | 0 | 6 | 553 | 66 | 72% | 7.9 |
| Dietitian | 1 | 0 | 1 | 520 | 63 | 68% | 8.3 |
| Physical Therapy Assistant | 0 | 2 | 2 | 485 | 68 | 74% | 7.1 |
| Mental Health Service Worker | 1 | 0 | 1 | 484 | 60 | 65% | 8.1 |
| Administrator | 1 | 0 | 1 | 464 | 58 | 63% | 8 |
| Speech Language Pathologist | 0 | 2 | 2 | 418 | 66 | 72% | 6.3 |
| Qualified Social Worker | 0 | 1 | 1 | 249 | 56 | 61% | 4.5 |
| Medical Director | 0 | 1 | 1 | 29 | 12 | 13% | 2.4 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 27 | 27 | 29% | 1 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 11 | 3 | 3% | 3.8 |
| Occupational Therapy Aide | 0 | 1 | 1 | 10 | 3 | 3% | 3.3 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
3.0
62% better than Arkansas averageArkansas average: 7.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
4.8
64% better than Arkansas averageArkansas average: 13.3
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
4.3%
63% better than Arkansas averageArkansas average: 11.5%
Percent of long-stay residents whose ability to move independently worsened
6.8%
49% better than Arkansas averageArkansas average: 13.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
3.2%
79% better than Arkansas averageArkansas average: 15.1%
Percent of long-stay residents experiencing one or more falls with major injury
2.2%
44% better than Arkansas averageArkansas average: 3.9%
Percent of long-stay high risk residents with pressure ulcers
1.4%
70% better than Arkansas averageArkansas average: 4.7%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Arkansas averageArkansas average: 1.3%
Percent of long-stay residents who lose too much weight
0.0%
100% better than Arkansas averageArkansas average: 5.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Arkansas averageArkansas average: 1.5%
Percent of long-stay residents who received an antipsychotic medication
9.1%
13% better than Arkansas averageArkansas average: 10.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.6%
5% better than Arkansas averageArkansas average: 94.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with Arkansas averageArkansas average: 96.2%
Number of hospitalizations per 1,000 long-stay resident days.
3.03
54% worse than Arkansas averageArkansas average: 1.97
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.81
17% better than Arkansas averageArkansas average: 2.18
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.3%
10% better than Arkansas averageArkansas average: 80.9%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Arkansas averageArkansas average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
93.9%
21% better than Arkansas averageArkansas average: 77.7%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
24.4%
In line with Arkansas averageArkansas average: 25.2%
Percentage of short-stay residents who had an outpatient emergency department visit.
14.8%
7% worse than Arkansas averageArkansas average: 13.8%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Arkansas averageArkansas average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
71.0%
32% better than Arkansas averageArkansas average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
46.5%
8% worse than Arkansas averageArkansas average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
20% of new residents, usually for short-term rehab.
69% of new residents, often for short stays.
11% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
71Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Encore at West Little Rock from 2011–2023, based on CMS SNF Cost Reports.
Key figures below are for fiscal year ending in 12/2023.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #64 / 189Payroll — State benchmarkedThis home is ranked 64th out of 189 homes in Arkansas for payroll. Shows total annual staff payroll benchmarked to the Arkansas average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Arkansas that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #20 / 189Payroll % — State benchmarkedThis home is ranked 20th out of 189 homes in Arkansas for payroll %. Shows payroll as a percentage of revenue versus the Arkansas average. Well-run Arkansas facilities typically land around 48–61% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Arkansas that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Most new residents arrive under private pay (69% of admissions), and a typical private pay stay runs around 2 - 3 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
8.3 miles from city center
Estimated distance in miles from Little Rock's city center to Encore at West Little Rock's address, calculated via Google Maps.
— 0.81 miles to nearest hospital (Premier Medical Center)
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The information below is reported by the Arkansas Department of Human Services, Office of Long Term Care.
| Good Shepherd Nursing and Rehabilitation Center | NH RC SNF | Little Rock (John Barrow) | 120
Facility
120
AR AVG
84
Rank
#59 / 329 |
73.1%
Facility
73.1%
AR AVG
65.7
Rank
#66 / 165 | +11% | 3.98
Facility
3.98
AR AVG
4.67
Rank
#166 / 191 | -60% | -15% | $0
Facility
$0
AR AVG
$27.3k
Rank
#1 / 196 | 35
Facility
35
AR AVG
21.8
Rank
#176 / 195 | 7.0
Facility
7.0
AR AVG
5.3
Rank
#158 / 195 | - | 88 | - |
1
Facility
1
AR AVG
34
Rank
#394 / 416 | Bobby Lamb | $13.8MFiscal year ending 12/2023
Facility
$13.8MFiscal year ending 12/2023
AR AVG
$9.4M
Rank
#12 / 189 | $5.8MFiscal year ending 12/2023
Facility
$5.8MFiscal year ending 12/2023
AR AVG
$3.4M
Rank
#20 / 189 | 42.2%Fiscal year ending 12/2023
Facility
42.2%Fiscal year ending 12/2023
AR AVG
37.9%
Rank
#154 / 189 | 45343 | ||||
| Presbyterian Village, Inc. | NH AL HOS IL MC RC SNF | Little Rock (Big Rock Township) | 78
Facility
78
AR AVG
84
Rank
#192 / 329 |
83.3%
Facility
83.3%
AR AVG
65.7
Rank
#33 / 165 | +27% | 6.28
Facility
6.28
AR AVG
4.67
Rank
#5 / 191 | -76% | +34% | $0
Facility
$0
AR AVG
$27.3k
Rank
#1 / 196 | 12
Facility
12
AR AVG
21.8
Rank
#26 / 195 | 4.0
Facility
4.0
AR AVG
5.3
Rank
#46 / 195 | - | 65 | A+ |
37
Facility
37
AR AVG
34
Rank
#178 / 416 | Mary Compton | $7.0MFiscal year ending 12/2023
Facility
$7.0MFiscal year ending 12/2023
AR AVG
$9.4M
Rank
#142 / 189 | $4.9MFiscal year ending 12/2023
Facility
$4.9MFiscal year ending 12/2023
AR AVG
$3.4M
Rank
#45 / 189 | 70.9%Fiscal year ending 12/2023
Facility
70.9%Fiscal year ending 12/2023
AR AVG
37.9%
Rank
#4 / 189 | 45436 | ||||
| Briarwood Nursing and Rehabilitation Center, Inc. | NH RC SNF | Little Rock (Big Rock Township) | 120
Facility
120
AR AVG
84
Rank
#59 / 329 |
85.8%
Facility
85.8%
AR AVG
65.7
Rank
#22 / 165 | +31% | 4.33
Facility
4.33
AR AVG
4.67
Rank
#130 / 191 | -85% | -7% | $0
Facility
$0
AR AVG
$27.3k
Rank
#1 / 196 | 16
Facility
16
AR AVG
21.8
Rank
#54 / 195 | 4.0
Facility
4.0
AR AVG
5.3
Rank
#46 / 195 | - | 103 | - |
37
Facility
37
AR AVG
34
Rank
#178 / 416 | Joan Robbins | $14.9MFiscal year ending 12/2023
Facility
$14.9MFiscal year ending 12/2023
AR AVG
$9.4M
Rank
#2 / 189 | $6.0MFiscal year ending 12/2023
Facility
$6.0MFiscal year ending 12/2023
AR AVG
$3.4M
Rank
#12 / 189 | 40.5%Fiscal year ending 12/2023
Facility
40.5%Fiscal year ending 12/2023
AR AVG
37.9%
Rank
#177 / 189 | 45387 | ||||
| The Springs of Chenal | NH HOS MC PC SNF | Little Rock (John Barrow) | 70
Facility
70
AR AVG
84
Rank
#205 / 329 |
57.1%
Facility
57.1%
AR AVG
65.7
Rank
#117 / 165 | -13% | 4.37
Facility
4.37
AR AVG
4.67
Rank
#116 / 191 | +28% | -7% | $0
Facility
$0
AR AVG
$27.3k
Rank
#1 / 196 | 16
Facility
16
AR AVG
21.8
Rank
#54 / 195 | 3.2
Facility
3.2
AR AVG
5.3
Rank
#22 / 195 | - | 40 | A+ |
10
Facility
10
AR AVG
34
Rank
#339 / 416 | Samuel Vallery | $5.6MFiscal year ending 06/2024
Facility
$5.6MFiscal year ending 06/2024
AR AVG
$9.4M
Rank
#168 / 189 | $3.1MFiscal year ending 06/2024
Facility
$3.1MFiscal year ending 06/2024
AR AVG
$3.4M
Rank
#156 / 189 | 55.8%Fiscal year ending 06/2024
Facility
55.8%Fiscal year ending 06/2024
AR AVG
37.9%
Rank
#27 / 189 | 45288 | ||||
| Encore at West Little Rock | NH MC | Little Rock (Rainwood Cove) | 97
Facility
97
AR AVG
84
Rank
#144 / 329 |
79.9%
Facility
79.9%
AR AVG
65.7
Rank
#46 / 165 | +22% | 4.26
Facility
4.26
AR AVG
4.67
Rank
#130 / 191 | -23% | -9% | $0
Facility
$0
AR AVG
$27.3k
Rank
#1 / 196 | 22
Facility
22
AR AVG
21.8
Rank
#111 / 195 | 2.4
Facility
2.4
AR AVG
5.3
Rank
#6 / 195 | - | 78 | - |
51
Facility
51
AR AVG
34
Rank
#94 / 416 | Courtney Nichols | $8.1MFiscal year ending 12/2023
Facility
$8.1MFiscal year ending 12/2023
AR AVG
$9.4M
Rank
#129 / 189 | $4.5MFiscal year ending 12/2023
Facility
$4.5MFiscal year ending 12/2023
AR AVG
$3.4M
Rank
#64 / 189 | 54.8%Fiscal year ending 12/2023
Facility
54.8%Fiscal year ending 12/2023
AR AVG
37.9%
Rank
#20 / 189 | 45390 |
Encore at West Little Rock is located in Little Rock, Arkansas.
Here are the financial assistance programs available to residents in Arkansas.
Encore at West Little Rock is in the Rainwood Cove neighborhood.
Encore at West Little Rock has a walk score of 51. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Encore at West Little Rock's occupancy is 75.4%.
No, Encore at West Little Rock has a no-pet policy.
Encore at West Little Rock is registered as a for-profit.
Yes — there are 4 photos of Encore at West Little Rock in the photo gallery on this page.
Encore at West Little Rock is located at 12111 Hinson Rd, Little Rock, AR 72212.
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