Total health inspections
4
New Hampshire average 3.5
Last Health inspection on Feb 2025
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Epsom Healthcare Center
Memory Care Home
Epsom Healthcare Center
Memory Care Home
Overview of Epsom Healthcare Center
Just a few minutes away from Concord, Epsom Healthcare Center excels in taking care of adults who need additional support with guaranteed quality service. With an emphasis on healthcare services, the team of dedicated professional care staff is always ready to accommodate any need a resident may have with compassion. Epsom Healthcare Center maintains its goal to make residents cultivate their growth for a wonderful aging experience.
Many families of residents at Epsom Healthcare continue to put their trust in the community. They rest easy knowing that their loved ones are given attentive and compassionate care. Residents live a worry-free lifestyle thanks to the amenities and services provided, such as dining services in an elegant dining room, exercise programs, stimulating activities, and professional support for ADLs.
Tammy Bishop serves as the Administrator at Epsom Healthcare Center, leading the team dedicated to providing compassionate and professional care. She is a key part of the community that supports residents with commitment and expertise.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
LPN / LVN
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
108
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
89.4%
Residents per day (avg)
102
Occupancy rate
89.4%
Residents per day (avg)
102
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
44% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
51% of new residents, often for short stays.
Typical stay
3 - 4 months
Medicaid
6% of new residents, often for long-term daily care.
Typical stay
4 - 5 years
Finances and operations
Proprietary home
Corporation
Home revenue
$13.3M
Profit
$1.2M
Proprietary home
Corporation
Home revenue
$13,287,856.00
Profit
$1,158,857.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$5.0M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$7.1M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$12.1M
108-bed community
A larger shared setting that may offer more common spaces and organized community services.
30 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 30 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
License Status
ActiveFacility Type
Nursing Home
License Date
January 2, 2026
License Expiration
January 31, 2027
Additional licensing details
License number:
4618
County:
Merrimack
Ownership & operating entity
Epsom Healthcare Center is administrated by TAMMY J BISHOP.
Staffing
Key information about the people who lead and staff this community.
Leadership
Contact:
Ms. Allison Burwin, Administrator
Care Services
Nursing Services
Rehabilitation Services
Respite Care
Licensed Nurses/CNAs
Amenities & Lifestyle
Programs & Activities
Specific Programs
Medical Care, Social Activities, Personal Care, Therapy, Rehabilitation, Long Term Care, Respite Care, VA Contract, Recreational Programs, Medical Management
Dining & Nutrition
Food Description
Family-style dining with wholesome, signature dishes and snacks that are served in a spacious dining room while accommodating all dietary needs.
Meals Included
Yes
What does this home offer?
Housing Options: Private Rooms
Building Type: Two-story
Transportation Services
Fitness and Recreation
Types of Care at Epsom Healthcare Center
Memory Care
Nursing Home
Compare Memory Care around Concord
The information below is reported by the New Hampshire Department of Health and Human Services, Health Facilities Administration.
Merrimack County Nursing Home
-42%
+27%
-4%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Boscawen
290
No
-
0
MOQUIN, HEATHER
77.5%
$27,554,072.00
$14,337,530.00
52%
258.70
5.4209
1
9
1
-42%+27%-4%Private Rooms
Pleasant View Center
+4%
-22%
+1%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Concord
174
No
-
9
EICHLER, ABRAHAM
82.1%
$22,865,802.00
$5,510,037.00
24.1%
147.60
3.3524
2
46
1
+4%-22%+1%Private Rooms
Presidential Oaks
+31%
+13%
-36%
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
Nursing Homes 24/7 care needed
Concord
161
No
-
43
HIGGINS, JOYCE
52.1%
$10,129,623.00
$5,714,628.00
56.4%
69.10
4.8481
1
16
-
+31%+13%-36%Private Rooms
Epsom Healthcare Center
-18%
-16%
+10%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Epsom
108
No
A+
30
BISHOP, TAMMY
89.4%
$12,951,802.00
$5,000,148.00
38.6%
101.90
3.5981
-
10
-
-18%-16%+10%Private Rooms
The Birches at Concord
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
RC
Respite Care
Concord
60
Yes
A+
17
-
-
-
-
-
-
-
-
-
-
-
-
Private Rooms
Merrimack County Nursing Home
Type of care:
SNF
AL
Community:
Boscawen
Bed Count:
290
Pets Allowed:
No
Operator:
MOQUIN, HEATHER
CCN:
305056
Occupancy:
77.5%
Home Revenue:
$27,554,072.00
Payroll Costs:
$14,337,530.00
Payroll %:
52%
Avg Residents/Day:
258.70
Overall Rating:
Adj Nurse Hours:
5.4209
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
1
Citations:
9
Severe Citations:
1
RN share vs State Avg:
-42%
-42%
Staffing vs State Avg:
+27%
+27%
Occupancy vs State Avg:
-4%
-4%
Bed Options:
Private Rooms
Pleasant View Center
Type of care:
SNF
AL
Community:
Concord
Bed Count:
174
Pets Allowed:
No
Operator:
EICHLER, ABRAHAM
CCN:
305045
Occupancy:
82.1%
Home Revenue:
$22,865,802.00
Payroll Costs:
$5,510,037.00
Payroll %:
24.1%
Avg Residents/Day:
147.60
Overall Rating:
Adj Nurse Hours:
3.3524
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
2
Citations:
46
Severe Citations:
1
RN share vs State Avg:
+4%
+4%
Staffing vs State Avg:
-22%
-22%
Occupancy vs State Avg:
+1%
+1%
Bed Options:
Private Rooms
Presidential Oaks
Type of care:
AL
MC
SNF
Community:
Concord
Bed Count:
161
Pets Allowed:
No
Operator:
HIGGINS, JOYCE
CCN:
305063
Occupancy:
52.1%
Home Revenue:
$10,129,623.00
Payroll Costs:
$5,714,628.00
Payroll %:
56.4%
Avg Residents/Day:
69.10
Overall Rating:
Adj Nurse Hours:
4.8481
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
1
Citations:
16
RN share vs State Avg:
+31%
+31%
Staffing vs State Avg:
+13%
+13%
Occupancy vs State Avg:
-36%
-36%
Bed Options:
Private Rooms
Epsom Healthcare Center
Type of care:
SNF
AL
Community:
Epsom
Bed Count:
108
Pets Allowed:
No
Operator:
BISHOP, TAMMY
CCN:
305080
Occupancy:
89.4%
Home Revenue:
$12,951,802.00
Payroll Costs:
$5,000,148.00
Payroll %:
38.6%
Avg Residents/Day:
101.90
Overall Rating:
Adj Nurse Hours:
3.5981
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
10
RN share vs State Avg:
-18%
-18%
Staffing vs State Avg:
-16%
-16%
Occupancy vs State Avg:
+10%
+10%
Bed Options:
Private Rooms
Epsom Healthcare Center Reviews
Share your thoughts and experiences about Epsom Healthcare Center. Let’s celebrate the stories that make a difference!
Kelly Smith
Great place -Wonderful Care and the Rehab team is 5 STAR!
Places of interest near Epsom Healthcare Center
10.9 miles from city center — 10.27 miles to nearest hospital (New Hampshire Oncology-Hematology)
901 Suncook Valley Hwy S, Epsom, NH 03234
Calculate Travel Distance to Epsom Healthcare Center
Add your location
Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
136
Total Staff
121
Employees
15
Contractors
38,106
Total Hours (Quarter)
56
Avg Staff/Day
7.5
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 14 | 7.7 | No |
| Licensed Practical Nurse | 22 | 8.1 | No |
| Certified Nursing Assistant | 69 | 7.3 | No |
Staff by Category
Administration ⓘ
2 staff
7.4hs shift avg
Nursing Staff ⓘ
106 staff
7.5hs shift avg
Physicians & Practitioners ⓘ
5 staff
8hs shift avg
Therapy Services ⓘ
12 staff
6.5hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
1 staff
4.8hs shift avg
Dietary Services ⓘ
8 staff
7.1hs shift avg
Other Services ⓘ
2 staff
6.2hs shift avg
Contractor Analysis
6.5%
of total hours from contractors
2,472 contractor hours this quarter
Speech Language Pathologist: 2
Respiratory Therapy Technician: 3
Occupational Therapy Assistant: 1
Qualified Social Worker: 1
Physical Therapy Aide: 4
Diagnostic X-ray Services Staff: 1
Physical Therapy Assistant: 1
Feeding Assistant: 1
Medical Director: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 69 | 0 | 69 | 20,038 | 91 | 100% | 7.3 |
| Licensed Practical Nurse | 22 | 0 | 22 | 6,912 | 91 | 100% | 8.1 |
| Registered Nurse | 14 | 0 | 14 | 3,067 | 91 | 100% | 7.7 |
| Other Dietary Services Staff | 7 | 0 | 7 | 1,686 | 89 | 98% | 6.9 |
| Clinical Nurse Specialist | 4 | 0 | 4 | 1,640 | 65 | 71% | 8 |
| Physical Therapy Aide | 0 | 4 | 4 | 564 | 66 | 73% | 5.6 |
| Nurse Practitioner | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Occupational Therapy Aide | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Physical Therapy Assistant | 0 | 1 | 1 | 488 | 61 | 67% | 8 |
| Feeding Assistant | 0 | 1 | 1 | 472 | 59 | 65% | 8 |
| Administrator | 1 | 0 | 1 | 456 | 57 | 63% | 8 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 444 | 61 | 67% | 6.6 |
| Dietitian | 1 | 0 | 1 | 432 | 54 | 59% | 8 |
| Dental Services Staff | 1 | 0 | 1 | 411 | 55 | 60% | 7.5 |
| Speech Language Pathologist | 0 | 2 | 2 | 167 | 35 | 38% | 4.5 |
| Medical Director | 0 | 1 | 1 | 156 | 26 | 29% | 6 |
| Qualified Social Worker | 0 | 1 | 1 | 109 | 23 | 25% | 4.8 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 59 | 13 | 14% | 4.5 |
| Diagnostic X-ray Services Staff | 0 | 1 | 1 | 13 | 13 | 14% | 1 |
Health Inspection History
Inspections
Total health citations
10
Citations per inspection
2.5
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
9 of 10 citations resulted from standard inspections; and 1 of 10 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than New Hampshire averageNew Hampshire average: 0.2
Serious Health citations
0
0
100% better than New Hampshire averageNew Hampshire average: 0.1
0 critical citations
0 serious citations
9 moderate citations
1 minor citation
Citations history (last 3 years)
Infection Control moderate citation
Feb 04, 2025
Corrected
Care Planning moderate citation
Feb 04, 2025
Corrected
Care Planning moderate citation
Mar 07, 2024
Corrected
Care Planning moderate citation
Mar 07, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit LLC
Part of: Matera
Resident Census by Payment Source
102
Total Residents
Medicare
15
(14.7%)
ⓘ
Medicaid
62
(60.8%)
ⓘ
Private Pay/Other
25
(24.5%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.5
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.5
In line with New Hampshire averageNew Hampshire average: 11.4
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
20.5
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
20.5
12% better than New Hampshire averageNew Hampshire average: 23.2
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
20.7%
Percent of long-stay residents whose need for help with daily activities has increased
20.7%
6% better than New Hampshire averageNew Hampshire average: 21.9%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
16.0%
Percent of long-stay residents whose ability to move independently worsened
16.0%
21% better than New Hampshire averageNew Hampshire average: 20.3%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
24.8%
Percent of low risk long-stay residents who lose control of their bowels or bladder
24.8%
8% better than New Hampshire averageNew Hampshire average: 27.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
7.4%
Percent of long-stay residents experiencing one or more falls with major injury
7.4%
62% worse than New Hampshire averageNew Hampshire average: 4.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
2.7%
Percent of long-stay high risk residents with pressure ulcers
2.7%
40% better than New Hampshire averageNew Hampshire average: 4.5%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
2.0%
Percent of long-stay residents with a urinary tract infection
2.0%
19% better than New Hampshire averageNew Hampshire average: 2.5%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
10.6%
Percent of long-stay residents who lose too much weight
10.6%
88% worse than New Hampshire averageNew Hampshire average: 5.6%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
1.7%
Percent of long-stay residents who have depressive symptoms
1.7%
79% better than New Hampshire averageNew Hampshire average: 8.3%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
14.8%
Percent of long-stay residents who received an antipsychotic medication
14.8%
15% better than New Hampshire averageNew Hampshire average: 17.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.2%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.2%
In line with New Hampshire averageNew Hampshire average: 96.0%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.7%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.7%
In line with New Hampshire averageNew Hampshire average: 98.0%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
1.06
Number of hospitalizations per 1,000 long-stay resident days.
1.06
36% better than New Hampshire averageNew Hampshire average: 1.65
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.32
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.32
31% better than New Hampshire averageNew Hampshire average: 1.90
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
79.9%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
79.9%
5% worse than New Hampshire averageNew Hampshire average: 83.8%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.5%
Percent of short-stay residents who newly received an antipsychotic medication
1.5%
6% better than New Hampshire averageNew Hampshire average: 1.6%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
71.6%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
71.6%
14% worse than New Hampshire averageNew Hampshire average: 83.0%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
24.3%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
24.3%
10% worse than New Hampshire averageNew Hampshire average: 22.1%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
14.4%
Percentage of short-stay residents who had an outpatient emergency department visit.
14.4%
In line with New Hampshire averageNew Hampshire average: 14.1%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than New Hampshire averageNew Hampshire average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
48.2%
Percentage of residents at or above expected ability to care for themselves at discharge.
48.2%
10% worse than New Hampshire averageNew Hampshire average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
43.5%
Rate of successful return to home or community from a skilled nursing facility.
43.5%
14% worse than New Hampshire averageNew Hampshire average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Epsom Healthcare Center based on CMS SNF Cost Reports.
Occupancy Rate
89.4%
↑ 9.0pp vs 2022
Net Income
$1,158,857
↑ ~$160K vs 2022
Total Payroll
$6,909,078
↑ ~$2.9M vs 2022
Profit Margin
9.0%
↓ 2.4pp vs 2022
Loading trend charts...
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