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Memory Care in Concord

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Epsom Healthcare Center

Memory Care in Concord

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Epsom Healthcare Center

901 Suncook Valley Hwy S, Epsom, NH 03234 View map
Overview of Epsom Healthcare Center

Epsom Healthcare Center is a nursing home in Epsom, NH, offering personal care, medical care, and rehabilitation. Promoting a supportive and home-like environment, the community ensures older adults are well-cared for. Residents also receive the utmost attention and care with 24-hour nursing care, fine dining options, and comprehensive therapies. Through individualized care plans, residents can focus on their recovery and wellness.

Social events, light exercises, and a variety of games encourage residents to live actively and gain meaningful experiences. Residents can also rest and move around comfortably, as spacious accommodations and comfortable communal areas are available. Located near restaurants, shops, and the Suncook River in Epsom, the community guarantees accessibility and convenience. This nursing home has high-quality services dedicated to older adults’ welfare, making it a good choice for senior living in New Hampshire.

Managed by Tammy Bishop

Administrator

Tammy Bishop serves as the Administrator at Epsom Healthcare Center, leading the team dedicated to providing compassionate and professional care. She is a key part of the community that supports residents with commitment and expertise.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
3/5
New Hampshire average: 2.9/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
3/5
New Hampshire average: 2.8/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
3/5
New Hampshire average: 3.2/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
3/5
New Hampshire average: 3.1/5

Nursing care per resident

Info This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
3h 36m per day

This home provides 15% less nursing time per resident than the New Hampshire average.

New Hampshire average: 4h 13m per day

Staffing hours breakdown

Info Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Staff type Facility State avg National avg
Registered Nurse (RN) Info Registered nurse hours per resident per day. 31m per day 45m per day 41m per day
Nurse Aide Info Nurse aide hours per resident per day. 2h 4m per day 2h 23m per day 2h 21m per day
Total Nursing (Weekend) Info Total number of nurse staff hours per resident per day on weekends. 2h 52m per day 3h 26m per day 3h 26m per day
Physical Therapist Info Physical therapist staff hours per resident per day. 3m per day 4m per day 4m per day
RN (Weekend) Info Registered nurse hours per resident per day on weekends. 27m per day 31m per day 29m per day

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 108

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the New Hampshire average
Occupancy rate 94.4%
Residents per day (avg) 102
Occupancy rate
94.4%
Residents per day (avg)
102

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

44% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

51% of new residents, often for short stays.

Typical stay 3 - 4 months

Medicaid

6% of new residents, often for long-term daily care.

Typical stay 4 - 5 years

Finances and operations

Privately-owned community
Operated by a business corporation.
Home revenue
$13.3M
Profit
$1.2M
Privately-owned community Operated by a business corporation.
Home revenue
$13,287,856.00
Profit
$1,158,857.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$5.0M
37.6% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$7.1M
Total costs $12.1M
Bed community size
108-bed community
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
30 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 30 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy

Occupancy rate
94%
In line with New Hampshire average
Occupied beds
102 / 108
Average residents 80 per day

License details

Facility type
Nursing Home
Status Active
Issuance January 2, 2026
Expiration January 31, 2027
County: Merrimack

Additional licensing details

License number: 4618

Ownership & operating entity

Epsom Healthcare Center is administrated by TAMMY J BISHOP.

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Ms. Allison Burwin, Administrator

Care Services

Nursing Services
Rehabilitation Services
Respite Care
Licensed Nurses/CNAs

Amenities & Lifestyle

Attractive Amenities
Family-Style Dining
Home-Like Atmosphere
Therapeutic Environment
Complimentary Wifi And Cable Television

Programs & Activities

Specific Programs
Medical Care, Social Activities, Personal Care, Therapy, Rehabilitation, Long Term Care, Respite Care, VA Contract, Recreational Programs, Medical Management

Dining & Nutrition

Food Description
Family-style dining with wholesome, signature dishes and snacks that are served in a spacious dining room while accommodating all dietary needs.
Meals Included
Yes

What does this home offer?

Housing options icon
Housing options icon

Housing Options: Private Rooms

Building type icon
Building type icon

Building Type: Two-story

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at Epsom Healthcare Center

Memory Care Nursing Home
Contact Epsom Healthcare Center

Inspection History

In New Hampshire, the Department of Health and Human Services, Health Facilities Administration is responsible for the unannounced inspection and licensing of all residential care and nursing facilities.

4 visits/inspections

1 visits/inspections triggered by complaints

2 routine inspections

Results

4 with issues

0 without issues

Latest inspection

Date February 4, 2025
Routine

10 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

New Hampshire average: 17 deficiencies

Health Inspection History

Inspections
Total health inspections 4

New Hampshire average 3.5


Last Health inspection on Feb 2025

Total health citations 10

New Hampshire average 14.4

Citations per inspection
2.5

New Hampshire average 3.99


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

9 of 10 citations resulted from standard inspections; and 1 of 10 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than New Hampshire average

New Hampshire average: 0.2


Serious Health citations More info 0
100% better than New Hampshire average

New Hampshire average: 0.1

0 critical citations More info New Hampshire average: 0.2

0 serious citations More info New Hampshire average: 0.1

9 moderate citations More info New Hampshire average: 12

1 minor citation More info New Hampshire average: 2
Citations history (last 3 years)
Infection Control moderate citation Info Issues related to preventing and controlling infections, including hygiene practices and safety protocols. Feb 04, 2025
Corrected

Care Planning moderate citation Info Issues related to creating and updating personalized care plans for residents based on their needs and conditions. Feb 04, 2025
Corrected

Care Planning moderate citation Info Issues related to creating and updating personalized care plans for residents based on their needs and conditions. Mar 07, 2024
Corrected

Care Planning moderate citation Info Issues related to creating and updating personalized care plans for residents based on their needs and conditions. Mar 07, 2024
Corrected

Compare Memory Care around Concord The information below is reported by the New Hampshire Department of Health and Human Services, Health Facilities Administration.

Filter by care type
Merrimack County Nursing Home
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Boscawen
290
No
0
Private Rooms
-
-
Heather M Moquin
Pleasant View Center
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Concord
174
No
9
Private Rooms
-
-
Richard C Rogers
Presidential Oaks
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Concord
161
No
43
Private Rooms
1
-
Angela Beamer, Rn
Epsom Healthcare Center
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Epsom
108
No
30
Private Rooms
30
A+
Tammy J Bishop
The Birches at Concord
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

RC

Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.

Concord
60
Yes
17
Private Rooms
26
A+
Katie Huberdeau

Epsom Healthcare Center Reviews

Share your thoughts and experiences about Epsom Healthcare Center. Let’s celebrate the stories that make a difference!
Reviewer avatar
Kelly Smith
Great place -Wonderful Care and the Rehab team is 5 STAR!

Places of interest near Epsom Healthcare Center

Address 10.9 miles from city center — 10.27 miles to nearest hospital (New Hampshire Oncology-Hematology)

Address 901 Suncook Valley Hwy S, Epsom, NH 03234

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Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 136
Employees 121
Contractors 15
Staff to resident ratio 1.33:1
29% worse than New Hampshire average

New Hampshire average ratio: 1.87:1

Avg staff/day 56
Average shift 7.5 hours
0% compared with New Hampshire average

New Hampshire average: 7.8 hours

Total staff hours (quarter) 38,106
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 14
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.7 hours

No contractors work on this role.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 22
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.1 hours

No contractors work on this role.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 69
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.3 hours

No contractors work on this role.

Contractor staffing

Total hours from contractors

6.5%

2,472 contractor hours this quarter

Physical Therapy Aide: 4 Respiratory Therapy Technician: 3 Speech Language Pathologist: 2 Occupational Therapy Assistant: 1 Qualified Social Worker: 1 Diagnostic X-ray Services Staff: 1 Physical Therapy Assistant: 1 Feeding Assistant: 1 Medical Director: 1
Staff by category
Certified Nursing Assistant6906920,03891100%7.3
Licensed Practical Nurse220226,91291100%8.1
Registered Nurse140143,06791100%7.7
Other Dietary Services Staff7071,6868998%6.9
Clinical Nurse Specialist4041,6406571%8
Physical Therapy Aide0445646673%5.6
Nurse Practitioner1014966268%8
Occupational Therapy Aide1014966268%8
Physical Therapy Assistant0114886167%8
Feeding Assistant0114725965%8
Administrator1014565763%8
Respiratory Therapy Technician0334446167%6.6
Dietitian1014325459%8
Dental Services Staff1014115560%7.5
Speech Language Pathologist0221673538%4.5
Medical Director0111562629%6
Qualified Social Worker0111092325%4.8
Occupational Therapy Assistant011591314%4.5
Diagnostic X-ray Services Staff011131314%1
69 Certified Nursing Assistant
% of Days 100%
22 Licensed Practical Nurse
% of Days 100%
14 Registered Nurse
% of Days 100%
7 Other Dietary Services Staff
% of Days 98%
4 Clinical Nurse Specialist
% of Days 71%
4 Physical Therapy Aide
% of Days 73%
1 Nurse Practitioner
% of Days 68%
1 Occupational Therapy Aide
% of Days 68%
1 Physical Therapy Assistant
% of Days 67%
1 Feeding Assistant
% of Days 65%
1 Administrator
% of Days 63%
3 Respiratory Therapy Technician
% of Days 67%
1 Dietitian
% of Days 59%
1 Dental Services Staff
% of Days 60%
2 Speech Language Pathologist
% of Days 38%
1 Medical Director
% of Days 29%
1 Qualified Social Worker
% of Days 25%
1 Occupational Therapy Assistant
% of Days 14%
1 Diagnostic X-ray Services Staff
% of Days 14%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
102 residents
Residents by payment source
Medicare
15 residents (14.7%)
Medicaid
62 residents (60.8%)
Private pay or other
25 residents (24.5%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 11.5
In line with New Hampshire average

New Hampshire average: 11.4

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 20.5
12% better than New Hampshire average

New Hampshire average: 23.2

Long-stay resident measures
Above average New Hampshire avg: 3.0 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 20.7%
6% better than New Hampshire average

New Hampshire average: 21.9%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 16.0%
21% better than New Hampshire average

New Hampshire average: 20.3%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 24.8%
8% better than New Hampshire average

New Hampshire average: 27.1%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 7.4%
62% worse than New Hampshire average

New Hampshire average: 4.6%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 2.7%
40% better than New Hampshire average

New Hampshire average: 4.5%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 2.0%
19% better than New Hampshire average

New Hampshire average: 2.5%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 10.6%
88% worse than New Hampshire average

New Hampshire average: 5.6%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 1.7%
79% better than New Hampshire average

New Hampshire average: 8.3%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 14.8%
15% better than New Hampshire average

New Hampshire average: 17.4%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 99.2%
In line with New Hampshire average

New Hampshire average: 96.0%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 95.7%
In line with New Hampshire average

New Hampshire average: 98.0%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 1.06
36% better than New Hampshire average

New Hampshire average: 1.65

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 1.32
31% better than New Hampshire average

New Hampshire average: 1.90

Short-stay resident measures
Below average New Hampshire avg: 3.1 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 79.9%
5% worse than New Hampshire average

New Hampshire average: 83.8%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 1.5%
6% better than New Hampshire average

New Hampshire average: 1.6%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 71.6%
14% worse than New Hampshire average

New Hampshire average: 83.0%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 24.3%
10% worse than New Hampshire average

New Hampshire average: 22.1%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 14.4%
In line with New Hampshire average

New Hampshire average: 14.1%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.0%
100% better than New Hampshire average

New Hampshire average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 48.2%
10% worse than New Hampshire average

New Hampshire average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 43.5%
14% worse than New Hampshire average

New Hampshire average: 50.6%

Guides for Better Senior Living

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Financial Aid for New Hampshire Seniors

Get financial aid guidance

Choices for Independence

NH Medicaid CFI Waiver

Age 65+ or disabled, New Hampshire resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Small state; rural access emphasis.

NH ServiceLink Aging and Disability Resource Center

NH ServiceLink

Age 60+, New Hampshire resident, or caregiver.

No strict limit; prioritizes low-income.

Not applicable.

Primarily referral-based; limited direct funding.

Old Age Assistance (OAA)

New Hampshire Old Age Assistance

Age 65+, NH resident, US citizen/eligible alien, not in public institution.

~$1,063/month (individual, net after deductions); varies by living arrangement.

$1,500 (individual), $2,000 (couple).

Automatic Medicaid eligibility; estate recovery applies.

New Hampshire Family Caregiver Program (via NFCSP)

New Hampshire Family Caregiver Program

Caregivers of 60+ needing care or 55+ caregivers of others; NH resident; functional needs (2+ ADLs).

Prioritizes ~$24,980/year (individual); no strict cap.

Not assessed; need-based.

13 ServiceLink locations; rural/low-income priority.

Medicare Savings Program (MSP)

New Hampshire Medicare Savings Program

Age 65+ or disabled, NH resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; no waitlist; includes Extra Help for Part D.

New Hampshire Fuel Assistance Program (FAP)

New Hampshire Fuel Assistance Program

Age 60+ prioritized, NH resident, low-income household.

~$33,614/year (1-person), ~$43,958/year (2-person) (150% FPL).

Not assessed; income-focused.

Administered by 5 CAP agencies; covers oil, gas, electric, wood.

Senior Community Service Employment Program (SCSEP)

New Hampshire SCSEP

Age 55+, unemployed, low-income, NH resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

New Hampshire VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, NH resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand in rural/urban areas.

NH Low and Moderate Income Homeowners Property Tax Relief

New Hampshire Property Tax Relief

Age 65+ prioritized, NH resident, homeowner, paid property taxes.

~$47,000/year (individual), ~$60,000/year (couple).

Not assessed; home value cap at $750,000.

Refundable relief (~$100-$500/year); annual application.

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