Pleasant View Center

Concord’s Pleasant View Center operates from a mid-rise building on Pleasant Street as a 174-bed facility serving Medicare, Medicaid, and private-pay residents across nursing home, assisted living, and memory care levels. Richard C Rogers administrates the community under Abraham Eichler’s ownership. The facility maintains 82.1% occupancy (142 residents) with average stays of 121 days, predominantly accommodating Medicaid long-stay residents (85.9% of census).

Regulatory performance is among the poorest in New Hampshire. A 1-star overall CMS rating places the facility 65.9% below state average. Health inspection, staffing, and quality-measures ratings all scored 1-star. The inspection scorecard ranks Pleasant View 59th of 59 state facilities for total health citations (46 since 2022) and documents 48 deficiencies since 2023; 182% above the state average of 16 per three-year period.

Recent investigations substantiated repeated failures to timely report allegations of abuse and neglect, with a February 2025 complaint documenting medication errors resulting in resident hospitalization and delayed abuse notification to authorities (a pattern cited in four consecutive surveys).

Medication management represents the facility’s most consistent compliance gap. Deficiencies span controlled-substance accounting discrepancies, medication administration timing failures, and narcotics diversion allegations. Unlocked medication carts, expired medications, and missing documentation in controlled substance records appear across multiple inspections. Infection control, vaccination policy implementation, and comprehensive care planning round out persistent themes.

Clinical indicators show concern. Long-stay residents report depressive symptoms at 29.3%—more than three times the state rate (8.3%). Weight loss, falls with major injury, and hospitalizations all exceed state benchmarks. Short-stay residents show antipsychotic medication increases at 343% above average, and only 40.3% achieve expected self-care ability at discharge versus 53.7% statewide.

Financial performance recorded an operating loss of $46.3K against $23.1M revenue.

Contractor staffing comprises 32.2% of total nursing hours; a significant dependency on agency labor despite stated staff ratios above state average.

Pleasant View Center accommodates residents requiring skilled nursing and rehabilitation in Concord. However, its sustained deficiency patterns in medication management, abuse reporting, and care planning indicate substantial operational challenges.

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