Inspection Reports for
Family Choice Senior Living
3105 W. ORANGE AVENUE, ANAHEIM, CA, 92804
Back to Facility ProfileDeficiencies (last 4 years)
Deficiencies (over 4 years)
4.3 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
8% worse than California average
California average: 4 deficiencies/yearDeficiencies per year
12
9
6
3
0
Occupancy
Latest occupancy rate
83% occupied
Based on a March 2026 inspection.
This facility has shown a steady increase in demand based on occupancy rates.
Occupancy rate over time
Inspection Report
Complaint Investigation
Census: 25
Capacity: 30
Deficiencies: 3
Date: Mar 6, 2026
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by multiple allegations received on 2025-12-03 concerning staffing, supervision, food service, and resident care at Family Choice Senior Living Facility.
Complaint Details
The complaint investigation was substantiated for allegations including lack of a designated cook, failure to report falls and incidents, and resident injury due to lack of supervision. Some allegations such as residents not receiving enough food, inadequate staff training, and resident injuries by other residents were found unsubstantiated or unfounded.
Findings
The investigation substantiated allegations of insufficient staffing, failure to report incidents, and lack of a designated cook with appropriate training. Other allegations such as residents not receiving enough food, inadequate staff training, restrictions on windows, and resident injuries due to lack of supervision were found to be unsubstantiated or unfounded.
Deficiencies (3)
CCR 87411(a) Facility personnel were not sufficient in numbers due to lack of support staff, posing a potential health and safety risk to residents.
CCR 87211(a)(1) Incident reports for Resident #1's fall were not submitted to the licensing agency within seven days, posing a potential risk to residents.
CCR 87555(b)(16) The facility did not have a designated cook with appropriate training and was pulling caregivers for cooking duties, posing a potential health and safety risk.
Report Facts
Facility Capacity: 30
Census: 25
Deficiencies cited: 3
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Pamela Junge | Administrator | Met with Licensing Program Analyst during the investigation |
| Hanna Gough | Licensing Program Analyst | Conducted the complaint investigation |
Inspection Report
Census: 25
Capacity: 30
Deficiencies: 1
Date: Jan 7, 2026
Visit Reason
Licensing Program Analyst Hanna Gough made an unannounced case management visit to the facility to conduct a case management visit focused on deficiencies.
Findings
A deficiency was noted for violating Title 22 Division 6 of the California Code of Regulations regarding residents' personal rights to have visitors. Witness #1 was denied visitation by the administrator despite the resident's request.
Deficiencies (1)
CCR 87468.1(11) Personal Rights of Residents in All Facilities requires visitors to be permitted to visit privately during reasonable hours without prior notice. This requirement was not met as Witness #1 was asked to leave by the administrator, violating the resident's personal rights.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Pamela Junge | Administrator | Named in relation to denying visitation to Witness #1. |
| Hanna Gough | Licensing Program Analyst | Conducted the inspection visit. |
| Armando J Lucero | Licensing Program Manager | Named as Licensing Program Manager on the report. |
Inspection Report
Annual Inspection
Census: 24
Capacity: 30
Deficiencies: 1
Date: Nov 7, 2025
Visit Reason
Licensing Program Analyst Hanna Gough made an unannounced visit to conduct the annual inspection of the facility.
Findings
The facility was found to be clean, safe, and sanitary with all required components and furnishings in place. One technical violation was issued related to staff health screening documentation.
Deficiencies (1)
One staff member out of three did not have a fully completed health screening on file, although a notification from the doctor stating they passed was emailed.
Report Facts
Residents in care: 24
Licensed capacity: 30
Staff health screenings incomplete: 1
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Pamela Junge | Administrator | Met with Licensing Program Analyst during the inspection. |
| Hanna Gough | Licensing Program Analyst | Conducted the annual inspection visit. |
Inspection Report
Complaint Investigation
Census: 23
Capacity: 30
Deficiencies: 0
Date: Oct 22, 2025
Visit Reason
Unannounced complaint investigation visit regarding allegations that staff were not providing adequate food service and privacy to residents.
Complaint Details
The complaint was unsubstantiated. Allegations included inadequate food service and lack of resident privacy. Interviews and observations did not provide sufficient evidence to prove or refute the allegations.
Findings
The investigation included interviews with 12 individuals, with 9 contradicting the allegations. The department was unable to substantiate the complaints due to insufficient evidence.
Report Facts
Capacity: 30
Census: 23
Interviews conducted: 12
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jerome Haley | Licensing Program Analyst | Conducted the complaint investigation |
| Pamela Junge | Executive Director | Facility administrator met during investigation |
Inspection Report
Complaint Investigation
Census: 23
Capacity: 30
Deficiencies: 0
Date: Oct 22, 2025
Visit Reason
The visit was an unannounced complaint investigation triggered by a complaint received on 2024-01-02 alleging that staff were not providing adequate activities for residents.
Complaint Details
The complaint alleged that staff were not providing adequate activities for residents. The allegation was found to be unfounded based on interviews and observations.
Findings
The investigation found that 9 of 12 individuals contradicted the complaint allegation. Residents and staff reported that activities such as ping pong, bingo, puzzles, nail day, coloring, and exercise were regularly provided. The allegation was deemed unfounded.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jerome Haley | Evaluator | Conducted the complaint investigation |
| Pamela Junge | Executive Director | Met with during the investigation |
Inspection Report
Complaint Investigation
Census: 23
Capacity: 30
Deficiencies: 1
Date: Oct 22, 2025
Visit Reason
The inspection was an unannounced complaint investigation triggered by a complaint received on 2024-01-02 alleging that staff were not treating residents with dignity and respect.
Complaint Details
The complaint alleging staff were not treating residents with dignity and respect was substantiated based on interviews and evidence gathered during the investigation.
Findings
The investigation included 12 interviews with residents and staff, with 5 individuals supporting the complaint. Evidence showed staff were disrespectful to a resident, including yelling and ignoring questions, substantiating the allegation of dignity and respect violations.
Deficiencies (1)
CCR 87468.1(a)(1) Personal Rights of Residents were violated as residents were not accorded dignity in their personal relationships with staff. Staff ignored questions from a resident and were observed yelling at the resident.
Report Facts
Capacity: 30
Census: 23
Deficiencies cited: 1
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Pamela Junge | Executive Director | Named in relation to the deficiency and plan of correction |
Inspection Report
Plan of Correction
Census: 23
Capacity: 30
Deficiencies: 3
Date: Dec 18, 2024
Visit Reason
The visit was conducted for the purpose of a plan of corrections (POC) follow-up to verify correction of deficiencies cited in a prior annual inspection and complaint investigation.
Findings
All plans of correction were fulfilled by the assigned due dates. The facility corrected deficiencies related to fence repair and in-service training documentation for medication and reporting requirements.
Deficiencies (3)
Title 22 Regulation 87303(a): The fence was observed to be repaired and made inaccessible to residents in care.
Title 22 Regulation 87465(c)(2): Documentation for a medication in-service training conducted on 12/5/24 was received via email.
Title 22 Regulation 87211(a)(1)(D): Documentation for a reporting requirement in-service training conducted on 12/6/24 was received via email.
Report Facts
Deficiencies cited: 3
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Pamela Junge | Administrator | Met with during the inspection and involved in plan of correction. |
| Dwayne Mason Jr | Licensing Program Analyst | Conducted the plan of corrections visit. |
| Armando J Lucero | Supervisor | Supervisor overseeing the licensing evaluation. |
Inspection Report
Census: 22
Capacity: 30
Deficiencies: 2
Date: Nov 25, 2024
Visit Reason
The visit was a Case Management visit to issue deficiencies following the facility's annual inspection.
Findings
Two deficiencies were issued related to a medication error and unsafe maintenance conditions. The facility was found to have a collapsed fence posing a safety risk and a missed medication dose that was incorrectly documented as administered.
Deficiencies (2)
Maintenance and Operation: 87303(a) The facility was not clean, safe, sanitary, and in good repair due to an accessible collapsed fence posing a safety risk to persons in care.
Incidental Medical and Dental Care: 87465(c)(2) A missed medication dose was documented as administered on the Medication Administration Record for one resident.
Report Facts
Deficiencies cited: 2
Plan of Correction due date: Dec 9, 2024
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Pamela Junge | Administrator | Met with LPAs during the visit and named in the Plan of Correction responses. |
| Dwayne L Mason | Licensing Evaluator | Conducted the inspection and signed the report. |
| Armando J Lucero | Supervisor | Supervisor named in the report. |
Inspection Report
Complaint Investigation
Census: 22
Capacity: 30
Deficiencies: 1
Date: Nov 22, 2024
Visit Reason
An unannounced complaint investigation was conducted due to an allegation that a lack of supervision resulted in a resident leaving the facility unassisted.
Complaint Details
The complaint was substantiated. The allegation that a lack of supervision resulted in a resident leaving the facility unassisted was found valid based on record review and interviews.
Findings
The investigation substantiated the complaint that a resident left the facility unassisted and was found outside while seizing, requiring hospital transport. The facility failed to maintain sufficient and competent personnel to meet resident needs.
Deficiencies (1)
CCR 87411(a) Personnel Requirements - General: Facility personnel were not sufficient in numbers and competent to meet resident needs, resulting in a resident leaving the facility unassisted and being found outside while seizing.
Report Facts
Facility Capacity: 30
Resident Census: 22
Plan of Correction Due Date: Dec 9, 2024
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Pamela Junge | Administrator | Interviewed during investigation and named in findings |
| Dwayne L Mason | Licensing Program Analyst | Conducted the complaint investigation |
| Armando J Lucero | Supervisor | Supervisor overseeing the investigation |
Inspection Report
Annual Inspection
Census: 22
Capacity: 30
Deficiencies: 3
Date: Nov 22, 2024
Visit Reason
The inspection was an unannounced required annual inspection conducted to assess compliance with licensing regulations at the Family Choice Senior Living facility.
Findings
Three deficiencies were issued related to an unsafe collapsed fence accessible to residents, a missed medication dose incorrectly documented as given, and failure to report a resident incident involving elopement and hospitalization.
Deficiencies (3)
The facility has an unsafe collapsed fence accessible to residents, posing a safety risk. This condition violates safety requirements.
A resident missed a medication dose, but facility staff signed the Medication Administration Record indicating the medication was given at the appropriate time.
The licensee failed to report a resident's elopement and hospitalization incident to Licensing as required within seven days.
Report Facts
Deficiencies issued: 3
Plan of Correction Due Date: Dec 6, 2024
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Pamela Junge | Administrator | Met with Licensing Program Analysts during inspection and named in plan of correction |
| Dwayne Mason Jr. | Licensing Program Analyst | Conducted the inspection and signed the report |
| Fred Arias | Licensing Program Analyst | Conducted the inspection |
Inspection Report
Complaint Investigation
Census: 17
Capacity: 30
Deficiencies: 2
Date: Apr 10, 2024
Visit Reason
Unannounced case management visit conducted in conjunction with complaint visit 22-AS-20240328103849 to investigate issues related to resident discharge protocols and facility compliance.
Complaint Details
Complaint visit 22-AS-20240328103849 investigated issues related to Resident 1's hospital discharge and reassessment. The complaint was substantiated based on findings of delayed reassessment and administrative failures.
Findings
The facility failed to reassess Resident 1 for suitability to return after hospital discharge within the required timeframe, resulting in continued hospital charges and risk to the resident's Assisted Living Waiver. The administrator lacked qualifications and did not follow up with licensing or hospital, posing immediate health and safety risks.
Deficiencies (2)
CCR 87463(a): The pre-admission appraisal was not updated as frequently as necessary to note significant changes and keep the appraisal accurate. Licensee failed to ensure Resident 1 was reassessed for suitability to return to the facility 18 days after potential discharge, posing immediate health and safety risks.
CCR 87405(d)(1): The administrator did not meet qualifications required for providing care and supervision. Administrator allowed Resident 1 to remain in hospital for 18 days without follow-up with licensing or hospital, affecting resident's finances and Assisted Living Waiver.
Report Facts
Deficiencies cited: 2
Census: 17
Total Capacity: 30
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Pamela Junge | Administrator | Named in findings related to failure to reassess resident and lack of qualifications. |
| Kimberly Lyman | Licensing Program Analyst | Conducted the unannounced case management visit and complaint investigation. |
Inspection Report
Complaint Investigation
Census: 17
Capacity: 30
Deficiencies: 0
Date: Apr 10, 2024
Visit Reason
An unannounced complaint investigation was conducted in response to allegations that the facility abandoned a resident at the hospital and failed to report residents' change in condition.
Complaint Details
The complaint was unsubstantiated. Allegations included facility abandonment of a resident at the hospital and failure to report changes in condition. The investigation included interviews, record reviews, and documentation analysis. The facility did not have a bedridden fire clearance for the resident who became bedridden after hospitalization.
Findings
The investigation found that the facility administrator delayed assessing the resident at the hospital and was unresponsive to calls regarding the resident's discharge. However, the allegations were deemed unsubstantiated due to insufficient evidence to prove violations occurred.
Report Facts
Facility Capacity: 30
Resident Census: 17
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kimberly Lyman | Licensing Program Analyst | Conducted the complaint investigation |
| Pamela Junge | Facility Administrator | Named in investigation regarding resident care and communication |
Inspection Report
Original Licensing
Census: 13
Capacity: 30
Deficiencies: 0
Date: Sep 27, 2023
Visit Reason
The visit was conducted as a pre-licensing inspection for the purpose of evaluating the facility's readiness to operate as a Residential Care Facility for Elderly (RCFE) with a 30 resident capacity.
Findings
The facility was found to have appropriate structure, furnishings, safety systems, and supplies in place. No hazards or obstacles were observed, and all required equipment and emergency procedures were verified. The final application approval will be issued by the Centralized Applications Bureau.
Inspection Report
Original Licensing
Census: 13
Capacity: 30
Deficiencies: 0
Date: May 3, 2023
Visit Reason
The visit was conducted as a Component II evaluation related to a Change in Ownership (CHOW) for the Residential Care Facility for Elderly (RCFE).
Findings
The administrator successfully completed the Component II evaluation, demonstrating understanding of licensing laws and facility operation requirements. The report confirms the administrator's knowledge in key regulatory areas including staffing, admission policies, emergency preparedness, and complaint reporting.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Pamela Junge | Administrator | Participant in Component II evaluation and confirmed understanding of licensing laws. |
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