Occupancy rate
72%
In line with Wisconsin averageMostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Francis House
Nursing Home in Wisconsin
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Francis House
Nursing Home in Wisconsin
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Francis House is a facility in Syracuse, NY that provides a home and extended family to persons with terminal illnesses. It aims to ensure that individuals can die with dignity surrounded by unconditional love. The organization has been serving the community since 1991.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 3m per day
vs Wisconsin avg
-28%
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
64
Avg. Length of Stay
87 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
71% of new residents, usually for short-term rehab.
Typical stay
15 days
Private pay
22% of new residents, often for short stays.
Typical stay
8 - 9 months
Medicaid
7% of new residents, often for long-term daily care.
Typical stay
10 - 11 months
Finances and operations
Voluntary non-profit community
Operated by a church.
Home revenue
$15.3M
Surplus of revenue
$430.3K
Voluntary non-profit community
Operated by a church.
Home revenue
$15.3M
Surplus of revenue
$430.3K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.9M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$9.9M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$14.9M
64-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
7 years in operation
An established community with some operational experience and growing routines.
About this community
Occupancy
In line with Wisconsin averageOccupied beds
46 / 64
Average residents
54 per day
Facility TypeClass Cna (nonambulatory)
IssuanceAugust 1, 2018
CountyMilwaukee
CMS Certification Number525526
Francis House is administrated by Chi Living Communities.
Specific ProgramsBecoming a Resident, About, Volunteer, Support, Events
Inspection History
In Wisconsin, the Department of Health Services, Division of Quality Assurance performs unannounced onsite surveys to ensure that long-term care facilities meet health and safety laws.
6 visits/inspections
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
Show Inspection Reports
Latest inspection
Date
September 19, 2025
Enforcement21 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Wisconsin average: 12 deficiencies
Inspection Report Summary for Francis House
The most recent inspection on September 19, 2025, found deficiencies related to environmental concerns and emergency evacuation drills, resulting in a $500 forfeiture and orders to comply. Earlier inspections showed a pattern of issues with facility cleanliness, maintenance, medication storage, documentation, and evacuation drills, with several repeat violations over time. Complaint investigations were mostly unsubstantiated, though one substantiated complaint involved failure to maintain an accurate weekly menu. Enforcement actions included multiple Statements of Deficiency and forfeitures totaling several thousand dollars, but no license suspensions or immediate jeopardy findings were listed in the available reports. The facility’s record shows ongoing challenges with environmental and safety compliance, with no clear improvement trend evident.
Health Inspection History
Inspections
Total health inspections
12
Wisconsin average 6
Last Health inspection on Nov 2025
Total health citations
68
Wisconsin average 27.3
Citations per inspection
5.67
Wisconsin average 4.19
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
32 of 68 citations resulted from standard inspections; 26 of 68 resulted from complaint investigations; and 10 of 68 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
7
7
678% worse than Wisconsin averageWisconsin average: 0.9
Serious Health citations
4
4
233% worse than Wisconsin averageWisconsin average: 1.2
7 critical citations
4 serious citations
55 moderate citations
2 minor citations
Citations history (last 3 years)
Quality of Care serious citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Nov 13, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Nov 13, 2025
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Oct 17, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Oct 17, 2025
Care Planning moderate citation
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Oct 17, 2025
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Oct 17, 2025
Resident Rights moderate citation
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Oct 17, 2025
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Oct 17, 2025Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Wisconsin The information below is reported by the Wisconsin Department of Health Services, Division of Quality Assurance.
Filter by care type
| Francis House |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | South Milwaukee | - | 125 | - | - | - |
| A Colfax Senior Living LLC |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Colfax | - | 58 | - | - | - |
| Achievements |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Union Grove | - | 50 | - | - | - |
| Alden Estates of Jefferson |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Jefferson | - | 120 | - | - | - |
| Alden Meadow Park Health Care Center, Inc |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Clinton | - | 94 | - | - | - |
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9.3 miles from city center
Estimated distance in miles from SOUTH MILWAUKEE's city center to Francis House's address, calculated via Google Maps.
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
119
Employees
106
Contractors
13
Staff to resident ratio
1.57:1
35% worse than Wisconsin averageWisconsin average ratio: 2.41:1
Avg staff/day
50
Average shift
7.4 hours
0% compared with Wisconsin averageWisconsin average: 7.3 hours
Total staff hours (quarter)
33,513
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
13
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
10
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
57
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
6.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
6.9 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
7.5%
2,521 contractor hours this quarter
Respiratory Therapy Technician: 3
Qualified Social Worker: 2
Other Physician: 2
Feeding Assistant: 1
Physical Therapy Assistant: 1
Physical Therapy Aide: 1
Speech Language Pathologist: 1
Occupational Therapy Assistant: 1
Medical Director: 1
Staff by category
| Certified Nursing Assistant | 57 | 0 | 57 | 13,993 | 91 | 100% | 6.9 |
| Medication Aide/Technician | 11 | 0 | 11 | 4,739 | 91 | 100% | 8.5 |
| Registered Nurse | 13 | 0 | 13 | 3,714 | 91 | 100% | 8.5 |
| Licensed Practical Nurse | 10 | 0 | 10 | 2,871 | 91 | 100% | 7.7 |
| Clinical Nurse Specialist | 4 | 0 | 4 | 1,336 | 66 | 73% | 8.4 |
| Administrator | 2 | 0 | 2 | 992 | 65 | 71% | 7.7 |
| Occupational Therapy Aide | 3 | 0 | 3 | 680 | 62 | 68% | 6.7 |
| RN Director of Nursing | 1 | 0 | 1 | 585 | 71 | 78% | 8.2 |
| Nurse Practitioner | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Dietitian | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Speech Language Pathologist | 0 | 1 | 1 | 490 | 64 | 70% | 7.7 |
| Physical Therapy Aide | 0 | 1 | 1 | 479 | 62 | 68% | 7.7 |
| Mental Health Service Worker | 1 | 0 | 1 | 472 | 59 | 65% | 8 |
| Feeding Assistant | 0 | 1 | 1 | 456 | 57 | 63% | 8 |
| Physical Therapy Assistant | 0 | 1 | 1 | 450 | 65 | 71% | 6.9 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 450 | 63 | 69% | 7.1 |
| Qualified Activities Professional | 1 | 0 | 1 | 316 | 43 | 47% | 7.3 |
| Other Dietary Services Staff | 1 | 0 | 1 | 263 | 48 | 53% | 5.5 |
| Qualified Social Worker | 0 | 2 | 2 | 70 | 23 | 25% | 2.9 |
| Other Physician | 0 | 2 | 2 | 57 | 14 | 15% | 4 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 36 | 8 | 9% | 4.5 |
| Medical Director | 0 | 1 | 1 | 34 | 16 | 18% | 2.1 |
57 Certified Nursing Assistant
% of Days
100%
11 Medication Aide/Technician
% of Days
100%
13 Registered Nurse
% of Days
100%
10 Licensed Practical Nurse
% of Days
100%
4 Clinical Nurse Specialist
% of Days
73%
2 Administrator
% of Days
71%
3 Occupational Therapy Aide
% of Days
68%
1 RN Director of Nursing
% of Days
78%
1 Nurse Practitioner
% of Days
71%
1 Dietitian
% of Days
70%
1 Speech Language Pathologist
% of Days
70%
1 Physical Therapy Aide
% of Days
68%
1 Mental Health Service Worker
% of Days
65%
1 Feeding Assistant
% of Days
63%
1 Physical Therapy Assistant
% of Days
71%
3 Respiratory Therapy Technician
% of Days
69%
1 Qualified Activities Professional
% of Days
47%
1 Other Dietary Services Staff
% of Days
53%
2 Qualified Social Worker
% of Days
25%
2 Other Physician
% of Days
15%
1 Occupational Therapy Assistant
% of Days
9%
1 Medical Director
% of Days
18%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
76
Medicare
17
22.4% of residents
Medicaid
51
67.1% of residents
Private pay or other
8
10.5% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.1
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.1
22% better than Wisconsin averageWisconsin average: 10.5
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
13.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
13.7
38% better than Wisconsin averageWisconsin average: 22.1
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
6.3%
Percent of long-stay residents whose need for help with daily activities has increased
6.3%
64% better than Wisconsin averageWisconsin average: 17.6%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
13.3%
Percent of long-stay residents whose ability to move independently worsened
13.3%
42% better than Wisconsin averageWisconsin average: 22.8%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
21.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
21.4%
18% better than Wisconsin averageWisconsin average: 26.0%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
7.1%
Percent of long-stay residents experiencing one or more falls with major injury
7.1%
122% worse than Wisconsin averageWisconsin average: 3.2%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
5.8%
Percent of long-stay high risk residents with pressure ulcers
5.8%
6% worse than Wisconsin averageWisconsin average: 5.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.2%
Percent of long-stay residents with a urinary tract infection
1.2%
62% better than Wisconsin averageWisconsin average: 3.2%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
8.1%
Percent of long-stay residents who lose too much weight
8.1%
67% worse than Wisconsin averageWisconsin average: 4.9%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
2.6%
Percent of long-stay residents who have depressive symptoms
2.6%
48% better than Wisconsin averageWisconsin average: 5.0%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
9.8%
Percent of long-stay residents who received an antipsychotic medication
9.8%
39% better than Wisconsin averageWisconsin average: 16.1%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
79.9%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
79.9%
17% worse than Wisconsin averageWisconsin average: 95.9%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.6%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.6%
In line with Wisconsin averageWisconsin average: 95.0%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
64.8%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
64.8%
26% worse than Wisconsin averageWisconsin average: 87.3%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.4%
Percent of short-stay residents who newly received an antipsychotic medication
1.4%
17% worse than Wisconsin averageWisconsin average: 1.2%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
63.8%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
63.8%
22% worse than Wisconsin averageWisconsin average: 82.2%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$361K
278% higher than Wisconsin averageWisconsin average: $95K
Number of fines
4
94% more fines than Wisconsin averageWisconsin average: 2.1
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
51% more payment denials than Wisconsin averageWisconsin average: 0.7
Fines amount comparison
Fines amount comparison
This facility
$361K
Wisconsin average
$95K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 20, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 20, 2025
$69K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Nov 8, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Nov 8, 2024
$187K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Dec 5, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Dec 5, 2023
$16K
Payment Denial
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Dec 5, 2023
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Dec 5, 2023
11 days
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Francis House based on CMS SNF Cost Reports.
Occupancy Rate
60.2%
↓ 1.4pp vs 2023
Net Income
$430.3K
↑ ~$3.8M vs 2023
Total Payroll
$7.1M
↑ ~$92.6K vs 2023
Profit Margin
3.1%
↑ 30.1pp vs 2023
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