Gems Assisted Living II
Assisted Living, Memory Care & Home Care · Lake Havasu City, AZ
Gems Assisted Living II
Assisted Living, Memory Care & Home Care · Lake Havasu City, AZ
Overview of Gems Assisted Living Ii
Have a magnificent retirement with Gems Assisted Living Ii, conveniently located in the tranquil neighborhood of Lake Havasu City, AZ, providing in-home care, and memory care services. This enticing senior living community believes that caring is not their job, but their mission, ensuring its residents can live life to the fullest. With its well-trained and dedicated team, residents can receive all levels of care from companionship to full care, providing them peace of mind and security.
At Gems Assisted Living Ii, well-being goes beyond physical care. The community also offers diverse social activities and life enrichment programs that promote social engagement, wellness, and personal growth. Here, residents are provided not only with exceptional care, but also an enriching lifestyle, making their time both rewarding and fulfilling.
6-bed community
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
9 years in operation
An established community with some operational experience and growing routines.
Walk Score: 43 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating: D- (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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Services
About this community
Facility TypeAssisted Living Home
StatusActive
IssuanceMay 14, 2019
ExpirationApril 30, 2026
License NumberAL11108H
QualificationHealth Care
Gems Assisted Living II is administrated by Carlos V Serrano.
Staffing
Key information about the people who lead and staff this community.
ContactCarlos Serrano
Specific ProgramsIn-Home Care
What does this home offer?
Housing Options: Private / Semi-Private Rooms
Building Type: Single-story
Dining Services
Social and Recreational Activities
Types of Care at Gems Assisted Living II
Assisted Living
Memory Care
Home Care
Inspection History
In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.
Since 2024 · 2 years of data
15 deficiencies
1 complaint
2 inspections
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2024 vs. Arizona state average
Overall vs. AZ average
3 Worse
Metrics worse than Arizona average:
• Total deficiencies (67% above)
• Deficiencies per year (67% above)
• Deficiencies per inspection (317% above) 3 Better Metrics better than Arizona average:
• Total inspections (60% below)
• Total complaints (83% below)
• Complaints per year (83% below)
• Total deficiencies (67% above)
• Deficiencies per year (67% above)
• Deficiencies per inspection (317% above) 3 Better Metrics better than Arizona average:
• Total inspections (60% below)
• Total complaints (83% below)
• Complaints per year (83% below)
Latest Inspection
April 8, 2025
Compliance (Annual)
5 deficiencies
Deficiencies
Deficiencies are formal regulatory issues recorded during state inspections.
| Metric | This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 15 | 9 | This facility has 67% more total deficiencies than a typical Arizona assisted living residence (15 vs. AZ avg 9). Click this badge to view the full Arizona ranking.↑ 67% worse |
|
Deficiencies per year
Average deficiencies per year since 2024.
| 7.5 | 4.5 | This facility has 67% more deficiencies per year than a typical Arizona assisted living residence (7.5 vs. AZ avg 4.5). Click this badge to view the full Arizona ranking.↑ 67% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 7.5 | 1.8 | This facility has 317% more deficiencies per inspection than a typical Arizona assisted living residence (7.5 vs. AZ avg 1.8). Click this badge to view the full Arizona ranking.↑ 317% worse |
Inspections
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 2 | 5 | This facility has 60% fewer total inspections than a typical Arizona assisted living residence (2 vs. AZ avg 5). Click this badge to view the full Arizona ranking.↓ 60% better |
Complaints & Investigations
Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.
| Metric | This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 1 | 6 | This facility has 83% fewer total complaints than a typical Arizona assisted living residence (1 vs. AZ avg 6). Click this badge to view the full Arizona ranking.↓ 83% better |
|
Complaints per year
Average complaints per year since 2024.
| 0.5 | 3 | This facility has 83% fewer complaints per year than a typical Arizona assisted living residence (0.5 vs. AZ avg 3). Click this badge to view the full Arizona ranking.↓ 83% better |
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection Reports
Financial Assistance for
Assisted Living in Arizona
Gems Assisted Living II is located in Lake Havasu City, Arizona.
Here are the financial assistance programs available to residents in Arizona.
Places of interest near Gems Assisted Living II
0.5 miles from city center
Estimated distance in miles from Lake Havasu City's city center to Gems Assisted Living II's address, calculated via Google Maps.
Calculate Travel Distance to Gems Assisted Living II
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Compare Assisted Living around Lake Havasu City
The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.
Filter by care type
| Gems Assisted Living IV |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Lake Havasu City | 10 | No | 11 | Private / Semi-Private Rooms | 6 | - | Charlene M Pruden | 3 | 3 | 5 | 1.7 |
| Gems Assisted Living II |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Lake Havasu City | 6 | No | 43 | Private / Semi-Private Rooms | 9 | D- | Carlos V Serrano | 2 | 1 | 15 | 7.5 |
| Casa Grande Assisted Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Lake Havasu City | - | No | 13 | Private / Semi-Private Rooms | - | - | - | - | - | - | - |
| Vista Pointe at Lake Havasu City |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Lake Havasu City | - | No | 77 | Private / Semi-Private Rooms | - | - | - | - | - | - | - |
| Gems Assisted Living – Kingman |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Kingman | - | No | 9 | Private / Semi-Private Rooms | - | - | - | - | - | - | - |
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Frequently Asked Questions about Gems Assisted Living II
Is Gems Assisted Living II in a walkable area?
Gems Assisted Living II has a walk score of 43. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
What is the license number of Gems Assisted Living II?
According to state health department records, Gems Assisted Living II's license number is AL11108H.
When does Gems Assisted Living II's license expire?
According to state health department records, Gems Assisted Living II's license expires on April 30, 2026.
Who is the administrator of Gems Assisted Living II?
Carlos V Serrano is the administrator of Gems Assisted Living II.
How many beds does Gems Assisted Living II have?
Gems Assisted Living II has 6 beds.
What is the address of Gems Assisted Living II?
Gems Assisted Living II is located at 2136 Senita Dr, Lake Havasu City, AZ 86403, USA.
What is the phone number of Gems Assisted Living II?
(928) 453-5251 will put you in contact with the team at Gems Assisted Living II.
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