Glenwell

Overview of Glenwell

Glenwell is a 120-bed adult home located at 2248 Old Union Road, Cheektowaga, New York, Erie County, operated by DePaul Adult Care Communities, Inc. The facility maintains a clean regulatory record, with seven inspections between 2021 and May 2025 producing zero deficiencies. The complaint rate of 5 per 100 occupied beds sits substantially below the New York state average of 49.9. No enforcement actions have been recorded.

Licensed nurses and certified nursing assistants staff the facility around the clock. Medication assistance and case management services are integrated into daily operations. Respite care is available for temporary placements. The facility offers continuous on-site clinical presence rather than on-call models, a structural advantage for residents requiring immediate nursing response.

Meals consist of three nutritious daily servings approved by a registered dietitian, plus an evening snack. Dining is included in the standard service package, eliminating variable food costs. The facility accommodates meal planning through a registered dietitian’s input, signaling attention to nutritional standards beyond basic provision.

Amenities include 24-hour staff access, emergency call systems in units, housekeeping and laundry services, beauty and barbershop services, case management services, life-enriching activities, medication assistance, and assistance with daily living activities. Utilities are included in the service package. The facility provides these services without allowing pets on-site.

Respite care is the specialized therapy offering, designed for temporary stays or trial periods. This service enables families to evaluate the facility and its care model before committing to longer-term residence. The respite model acknowledges transitional care needs common in older adult placements.

Litigation history shows two closed negligence cases from 2018 and 2022, both disposed through the court system. No active claims are pending. The cases have been resolved without public settlement details or recorded judgments.

Families should verify the scope of respite care terms and confirm how the 24-hour staffing model aligns with your specific care needs.

(716) 608-7000

120-bed community

A larger shared setting that may offer more common spaces and organized community services.

Walk Score: 6 / 100

Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Facility TypeAdult Home

StatusActive

CountyErie

License Number240-E-146

Owner NameDepaul Adult Care Communities, Inc.

Respite Care

Licensed Nurses/CNAs

24-Hour Staffing

Pets Allowed

HousekeepingYes

Linen ServiceYes

Utilities IncludedYes

24-Hour Access To Staff

Three Nutritious Meals

Medication Assistance

Assistance With Daily Living Activities

Life-Enriching Activities

Emergency Call System

Housekeeping

Laundry And Linen Services

Case Management Services

Beauty/Barbershop Services

Mail Delivery

Food DescriptionThree nutritious meals approved by a registered dietitian, as well as an evening snack.

Since 2021 · 5 years of data 0 enforcement actions 6 complaints 7 inspections 0 complaint investigations

Inspection Score

Above the New York average for nursing homes.

New York nursing homes benchmark: C 74/100

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. New York state average

Overall vs. NY average

Latest Inspection May 29, 2025 Complaint Investigation

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	NY Average	vs. NY Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	7	9	This facility has 22% fewer total inspections than a typical New York nursing home (7 vs. NY avg 9).↓ 22% better
Inspections with citations Inspections that resulted in at least one regulatory citation.	7	4	This facility has 75% more inspections with citations than a typical New York nursing home (7 vs. NY avg 4).↑ 75% worse
Inspection citation rate Percentage of inspections that resulted in at least one citation.	100%	44%	This facility has 56 percentage points higher inspection citation rate than a typical New York nursing home (100% vs. NY avg 44%).↑ 56% worse

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	NY Average	vs. NY Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	6	79	This facility has 92% fewer total complaints than a typical New York nursing home (6 vs. NY avg 79).↓ 92% better
Complaints per year Average complaints per year since 2021.	1.2	15.8	This facility has 92% fewer complaints per year than a typical New York nursing home (1.2 vs. NY avg 15.8).↓ 92% better
Complaints per bed Size-adjusted complaint rate based on occupied beds.	0.05	0.50	This facility has 90% fewer complaints per bed than a typical New York nursing home (0.05 vs. NY avg 0.5).↓ 90% better
Complaint investigations On-site investigations triggered by complaints filed with New York regulators.	0	15	This facility has 100% fewer complaint investigations than a typical New York nursing home (0 vs. NY avg 15).↓ 100% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on May 29, 2025, found no deficiencies. Earlier inspections also consistently showed no violations or deficiencies. Complaint investigations during this period were unsubstantiated and did not result in any findings. There were no enforcement actions, fines, or license issues listed in the available reports. This pattern indicates a stable compliance record with no noted concerns over time.

Show Inspection Reports

Total Cases 2

Active Cases 0

Closed 2

Since 2019

Most Recent 2023

View full lawsuit report

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Community First Choice Option

NY Medicaid CFCO

Age 65+ or disabled

General New York resident, Medicaid- eligible, care need (not necessarily nursing home level).

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $30,182 individual, higher due to NY Medicaid expansion

Higher asset limit; urban density increases demand.

Benefits

Personal care (5-7 hours/day) Respite care (240 hours/year) Home modifications ($1,500 avg.) Assistive technology ($500 avg.)

Expanded In-Home Services for the Elderly Program (EISEP)

NY EISEP

Age 60+

General New York resident, at risk of decline but not nursing home level.

Income Limits ~$2,500/month individual, varies

Asset Limits $15,000 individual

Cost-sharing required above certain income; urban/rural balance.

Benefits

In-home care (3-5 hours/week) Respite (up to 10 days/year) Case management Transportation (~5 trips/month)

Senior Citizen Rent Increase Exemption (SCRIE)

NY SCRIE

Age 62+

General NYC resident, live in rent-controlled/stabilized apartment, spend >1/3 of income on rent.

Income Limits (2025) $50,000/year household

Asset Limits No strict asset cap, but income-focused eligibility.

Limited to NYC’s rent-regulated units; high demand in urban areas.

Benefits

Rent freeze (e.g., covers increases of $50-$200+/month); tax credit for landlord

Senior Citizen Homeowners’ Exemption (SCHE)

NY SCHE

Age 65+

General NYC resident, own and live in a 1-3 family home, co-op, or condo.

Income Limits (2025) $58,399/year household

Asset Limits No strict asset cap, income-driven eligibility.

Applies only in NYC; excludes large apartment buildings.

Benefits

Property tax reduction (5-50%, e.g., $500-$5,000/year based on income and property value)

New York Foundation for Senior Citizens (NYFSC) Home Sharing Program

NYFSC Home Sharing

Age One participant must be 60+ (host or guest)

General NYC resident, able to share living space.

Income Limits No strict limit, but targets those needing cost relief.

Asset Limits Not applicable; focus on housing need.

Primarily NYC-focused; limited slots due to demand.

Benefits

Shared housing (reduces rent/living costs by 30-50%, e.g., $500-$1,000/month savings); optional light assistance between housemates

Compare Assisted Living around Erie County

The information below is reported by the New York State Department of Health.

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Who is the owner of Glenwell?

The legal owner and operator of Glenwell is DePaul Adult Care Communities, Inc..

Is Glenwell in a walkable area?

Glenwell has a walk score of 6. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the license number of Glenwell?

According to NY state health department records, Glenwell's license number is 240-E-146.

How many beds does Glenwell have?

Glenwell has 120 beds.

Are there photos of Glenwell?

Yes — there are 12 photos of Glenwell in the photo gallery on this page.

What is the address of Glenwell?

Glenwell is located at 2248 Old Union Road.

What is the phone number of Glenwell?

(716) 608-7000 will put you in contact with the team at Glenwell.

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