Inspection Reports for
Hacienda Living

The complaint alleged that staff did not provide the responsible party with the resident's medication for an overnight outing. The allegation was investigated and found to be unsubstantiated.

The investigation found that the medication was provided to the responsible party on the day of the resident's departure, but one medication was left behind. Attempts to retrieve or deliver the medication were unsuccessful, and law enforcement eventually retrieved the medication and gave it to the responsible party. The allegation was deemed unsubstantiated due to insufficient evidence.

The facility was found to be operating within approved capacity and in safe, clean, and good repair condition. No deficiencies were cited during the inspection. Resident and staff files were reviewed and found compliant, and medications were dispensed appropriately.

The complaint alleging staff were not allowing a resident to have visitors was investigated and found to be unfounded, meaning the allegations were false or without reasonable basis.

The investigation found that the resident in question does have visitors daily for approximately 2 hours in the morning and 2 hours in the evening, and visitors have never been denied entry. The complaint was determined to be unfounded and dismissed.

The facility was found to have proper infection control measures including signage, hand hygiene supplies, PPE use, and a designated infection control lead. No deficiencies were cited during the inspection.

The applicant and administrator successfully completed Component II of the licensing process via telephone, confirming understanding of Title 22 regulations and facility operation requirements. No clients were in care at the time of the evaluation.