Haven Health Flagstaff

Nursing Home
Overview of Haven Health Flagstaff

Peacefully set in Flagstaff, AZ, Haven Health Flagstaff is a well-founded senior living community that delivers excellent skilled nursing and rehabilitation. The community is a cozy place for recovering residents with its warm care team and inviting accommodations that foster healing. Residents have access to a modern rehabilitation gym with speech, physical, and occupational therapies that help them recover their functionality to get back on their feet.

Spacious common areas are available to provide a space for meaningful gatherings and interactions among residents. A full-service dining experience gives residents the nourishment they need to stay healthy. At Haven Health Flagstaff, residents have access to the services they need to recover or maintain their abilities for a fulfilling life.

(928) 779-6931

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
3/5
Arizona average: 3.3/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
2/5
Arizona average: 2.8/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
3/5
Arizona average: 3.0/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
5/5
Arizona average: 4.5/5

Nursing care per resident

Info Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
3h 19m per day

This home provides 18% less nursing time per resident than the state average.

Arizona average: 4h 4m per day

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 83

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the Arizona average
Occupancy rate 90.4%
Residents per day (avg) 79
Occupancy rate
90.4%
Residents per day (avg)
79

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

45% of new residents, usually for short-term rehab.

Typical stay 29 days

Private pay

31% of new residents, often for short stays.

Typical stay 21 days

Medicaid

24% of new residents, often for long-term daily care.

Typical stay 4 - 5 months

Finances and operations

Proprietary home
Corporation
Home revenue
$18.9M
Profit
$406.9K
Proprietary home Corporation
Home revenue
$18,883,408.00
Profit
$406,894.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.6M
24.1% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$13.9M
Total costs $18.5M
Bed community size
83-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 51 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

License Status
Active
Facility Type
Nursing Care Institution
License Expiration
January 31, 2026

Additional licensing details

License number: NCI-2662
CMS Certification Number: 35091
Qualification: Health Care

Ownership & operating entity

Haven Health Flagstaff is legally operated by Haven Of Flagstaff, LLC, and administrated by CRYSTAL L MILLER.

Care Services

Nursing Services
Rehabilitation Services
Memory Care
Skilled Nursing

Amenities & Lifestyle

Private Accommodations
Full-Service Dining Experiences
In-House Rehabilitation Gym
Laundry Services
Spacious Common Living Areas

Programs & Activities

Specific Programs
assisted living, behavioral therapy, complex wound care, infectious disease care, joint replacement care, alzheimer’s memory care, occupational therapy, physical therapy, skilled nursing care, specialty infusion care, speech therapy

What does this home offer?

Accepts Medicaid icon
Accepts Medicaid icon

Accept Medicaid: Yes, Accept

Total residents icon
Total residents icon

Total Residents: 83 Residents

Housing options icon
Housing options icon

Housing Options: Studio

Building type icon
Building type icon

Building Type: Single-story

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at Haven Health Flagstaff

Assisted Living Skilled Nursing
Contact Haven Health Flagstaff

Performance summary

Key indicators of commitment to quality care and safety.

Ratings

Quality Rating
NOT_APPLICABLE

Based on state quality rating data.

Inspection History

In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.

12 visits/inspections

10 complaint inspections

10 complaints

Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.

Latest inspection

Date:March 11, 2025
Type:Complaint;Compliance (Annual)
Results:6 deficiencies

30 violations

Violations indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Compare Nursing Homes around Flagstaff

The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.
Haven Health Flagstaff
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Flagstaff
83
No
51
HAVEN HEALTH GROUP ARIZONA LLC
90.4%
$18,879,445.00
$4,554,888.00
24.1%
78.50
3/5
3.3213
2/5
3/5
5/5
1
23
1
+74%
-18%
+24%
Studio
Brookdale Flagstaff
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Flagstaff
74
Yes
66
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Studio

Places of interest near Haven Health Flagstaff

Address 1.9 miles from city center

Address 800 W University Ave, Flagstaff, AZ 86001

Calculate Travel Distance to Haven Health Flagstaff

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Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

114
Total Staff
102
Employees
12
Contractors
29,613
Total Hours (Quarter)
39
Avg Staff/Day
8.3
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse209.7 No
Licensed Practical Nurse139.6 No
Certified Nursing Assistant538.2 No
Staff by Category
Administration
1 staff
8hs shift avg
Nursing Staff
95 staff
8.6hs shift avg
Physicians & Practitioners
2 staff
8hs shift avg
Therapy Services
9 staff
7.3hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
3 staff
6.5hs shift avg
Dietary Services
2 staff
8.7hs shift avg
Other Services
2 staff
7.7hs shift avg
Contractor Analysis
7.9%
of total hours from contractors
2,336 contractor hours this quarter
Speech Language Pathologist: 2 Qualified Social Worker: 3 Respiratory Therapy Technician: 3 Physical Therapy Assistant: 3 Physical Therapy Aide: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant5305312,90691100%8.2
Licensed Practical Nurse130134,52791100%9.6
Registered Nurse200204,39891100%9.7
Medication Aide/Technician6061,4218796%7.5
Other Dietary Services Staff2021,0318695%8.7
Speech Language Pathologist0221,0207077%8.9
Dental Services Staff2029266470%7.7
RN Director of Nursing3035986470%8
Respiratory Therapy Technician0335618088%6.7
Administrator1015126470%8
Nurse Practitioner1015126470%8
Clinical Nurse Specialist1014485662%8
Qualified Social Worker0333595459%6.5
Physical Therapy Assistant0333345662%6
Physical Therapy Aide011621618%3.8

Health Inspection History

Inspections
Total health inspections 6

Arizona average 6.3


Last Health inspection on Apr 2025

Total health citations 23
Citations per inspection
3.83

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

11 of 23 citations resulted from standard inspections; 6 of 23 resulted from complaint investigations; and 6 of 23 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Arizona average

Arizona average: 0.1


Serious Health citations More info 1
67% worse than Arizona average

Arizona average: 0.6

0 critical citations More info Arizona average: 0.1

1 serious citation More info Arizona average: 0.6

22 moderate citations More info Arizona average: 22.3

0 minor citations More info Arizona average: 0.2
Citations history (last 3 years)
Quality of Care serious citation Apr 29, 2025
Corrected

Abuse/Neglect moderate citation Mar 14, 2025
Corrected

Abuse/Neglect moderate citation Mar 14, 2025
Corrected

Abuse/Neglect moderate citation Mar 14, 2025
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit Corporation
Part of: Health Group Management
Resident Census by Payment Source
80 Total Residents
Medicare 14 (17.5%)
Medicaid 50 (62.5%)
Private Pay/Other 16 (20%)
Programs & Services
Residents' Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 5.7
25% better than Arizona average

Arizona average: 7.6

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 16.8
In line with Arizona average

Arizona average: 16.1

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 4.5%
60% better than Arizona average

Arizona average: 11.2%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 16.8%
6% worse than Arizona average

Arizona average: 15.8%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 29.1%
40% worse than Arizona average

Arizona average: 20.8%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 2.7%
26% worse than Arizona average

Arizona average: 2.1%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 2.8%
45% better than Arizona average

Arizona average: 5.1%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.6%
59% better than Arizona average

Arizona average: 1.3%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 1.9%
65% better than Arizona average

Arizona average: 5.4%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 1.2%
74% better than Arizona average

Arizona average: 4.5%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 0.0%
100% better than Arizona average

Arizona average: 10.3%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 97.9%
In line with Arizona average

Arizona average: 97.2%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
6% better than Arizona average

Arizona average: 94.6%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 93.6%
In line with Arizona average

Arizona average: 91.5%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.0%
100% better than Arizona average

Arizona average: 1.0%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 96.1%
10% better than Arizona average

Arizona average: 87.3%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $13K
57% lower than Arizona average

Arizona average: $30K

Number of fines 1
40% fewer fines than Arizona average

Arizona average: 1.7

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than Arizona average

Arizona average: 0.1

Fines amount comparison
Fines amount comparison
This facility $13K
Arizona average $30K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Mar 14, 2025
$13K

Last updated: Jan 2026

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Financial Aid for Arizona Seniors

Get financial aid guidance

Arizona Long Term Care System

ALTCS

Age 65+ or disabled, Arizona resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Covers tribal members; rural outreach.

Non-Medical Home and Community Based Services

AZ DES Non-Medical HCBS

Age 60+, Arizona resident, at risk of institutionalization.

~$2,000/month (individual, varies).

$10,000 (individual).

Limited funding; waitlists common.

Senior Community Service Employment Program (SCSEP)

AZ SCSEP

Age 55+, Arizona resident, unemployed, low-income.

~$1,519/month (125% of poverty level, individual).

Not specified; income-driven.

Wages at highest of federal/state/local minimum ($14.35/hour in 2025).

Weatherization Assistance Program (WAP)

AZ WAP

Age 60+ priority, Arizona resident, own/rent home, low-income.

~$2,510/month (200% of poverty level, individual).

Not applicable; income-focused.

High demand in rural desert areas; limited annual funds.

Section 202 Supportive Housing for the Elderly

AZ Section 202

Age 62+, Arizona resident, very low income, able to live independently with support.

~$1,645/month (50% of area median income, individual, varies by county).

$10,000 (individual, excludes home if owned).

Limited units; high demand in metro areas like Phoenix.

Arizona CARES Program

AZ CARES

Caregivers of Arizona residents 60+ needing help with 3+ daily activities; no caregiver age limit.

No strict limit; cost-sharing above ~$2,500/month threshold.

Not applicable; need-based.

Focus on rural access; complements ALTCS respite.

AZ DES Non-Medical Home and Community Based Services (HCBS)

AZ DES Non-Medical HCBS

Age 60+ or disabled, Arizona resident, need assistance with daily activities, not eligible for Medicaid/ALTCS.

Above Medicaid threshold but low-income (~$1,500-$2,500/month, varies by region).

Not specified; income-driven eligibility.

Targets those ineligible for ALTCS; prioritizes rural and tribal areas.

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