Explore Open Rooms

1 Contact details
2 What type of senior care service are you looking for?
3 What budget do you have in mind for senior care?
4 How soon do you need to find care?
5 Additional details

Thank you for your interest!

Our team will be in touch shortly to help with next steps.

Nursing Home in Flagstaff

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Haven Health Flagstaff

Nursing Home in Flagstaff

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Haven Health Flagstaff

800 W University Ave, Flagstaff, AZ 86001 View map
Overview of Haven Health Flagstaff

Peacefully set in Flagstaff, AZ, Haven Health Flagstaff is a well-founded senior living community that delivers excellent skilled nursing and rehabilitation. The community is a cozy place for recovering residents with its warm care team and inviting accommodations that foster healing. Residents have access to a modern rehabilitation gym with speech, physical, and occupational therapies that help them recover their functionality to get back on their feet.

Spacious common areas are available to provide a space for meaningful gatherings and interactions among residents. A full-service dining experience gives residents the nourishment they need to stay healthy. At Haven Health Flagstaff, residents have access to the services they need to recover or maintain their abilities for a fulfilling life.

(928) 779-6931

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
3/5
Arizona average: 3.5/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
2/5
Arizona average: 2.8/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
3/5
Arizona average: 3.5/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
5/5
Arizona average: 4.6/5

Nursing care per resident

Info This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
3h 19m per day

This home provides 21% less nursing time per resident than the Arizona average.

Arizona average: 4h 11m per day

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 83

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the Arizona average
Occupancy rate 90.4%
Residents per day (avg) 79
Occupancy rate
90.4%
Residents per day (avg)
79

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

45% of new residents, usually for short-term rehab.

Typical stay 29 days

Private pay

31% of new residents, often for short stays.

Typical stay 21 days

Medicaid

24% of new residents, often for long-term daily care.

Typical stay 4 - 5 months

Finances and operations

Privately-owned community
Operated by a business corporation.
Home revenue
$18.9M
Profit
$406.9K
Privately-owned community Operated by a business corporation.
Home revenue
$18,883,408.00
Profit
$406,894.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.6M
24.1% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$13.9M
Total costs $18.5M
Bed community size
83-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 51 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

License Details

Facility TypeNursing Care Institution
StatusActive
ExpirationJanuary 31, 2026

Additional Licensing Details

License NumberNCI-2662
CMS Certification Number35091
QualificationHealth Care

Ownership & Operating Entity

Haven Health Flagstaff is legally operated by Haven Of Flagstaff, LLC, and administrated by Crystal L Miller.

Therapy & Rehabilitation

1 service
Rehabilitation Services

Staffing & Medical

1 service
Skilled Nursing

Amenities & Lifestyle

5 amenities
Private Accommodations
Full-Service Dining Experiences
In-House Rehabilitation Gym
Laundry Services
Spacious Common Living Areas
Specific Programsassisted living, behavioral therapy, complex wound care, infectious disease care, joint replacement care, alzheimer’s memory care, occupational therapy, physical therapy, skilled nursing care, specialty infusion care, speech therapy

What does this home offer?

Accepts Medicaid icon
Accepts Medicaid icon

Accept Medicaid: Yes, Accept

Total residents icon
Total residents icon

Total Residents: 83 Residents

Housing options icon
Housing options icon

Housing Options: Studio

Building type icon
Building type icon

Building Type: Single-story

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at Haven Health Flagstaff

Assisted Living Skilled Nursing
Contact Haven Health Flagstaff

Performance summary

Key indicators of commitment to quality care and safety.

Ratings

Quality Rating
NOT_APPLICABLE

Based on state quality rating data.

Inspection History

In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.

12 visits/inspections

10 complaint inspections

Arizona average: 6 complaint visits

Arizona average: 5 inspections

10 complaints

Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.

Arizona average: 6 complaints

Latest inspection

Date March 11, 2025
Complaint;Compliance (Annual)
Results 6 deficiencies

30 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Arizona average: 9 deficiencies

Inspection Report Summary for Haven Health Flagstaff

The most recent inspection on March 19, 2025, cited two deficiencies related to corridor doors and smoke barrier construction during a Life Safety Code recertification survey. Earlier inspections showed a pattern of deficiencies primarily involving abuse reporting, resident abuse prevention, medication services, and policies and procedures for health services. Complaint investigations were conducted frequently, with most complaints found unsubstantiated; no fines, immediate jeopardy findings, or enforcement actions were listed in the available reports. Prior reports also noted issues with emergency preparedness and care planning, but these were not present in the latest survey. The facility’s inspection history shows ongoing challenges with regulatory compliance in several areas, though recent findings suggest some issues have been addressed while others persist.

Health Inspection History

Inspections
Total health inspections 6

Arizona average 6.3


Last Health inspection on Apr 2025

Total health citations 23

Arizona average 23.2

Citations per inspection
3.83

Arizona average 3.82


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

11 of 23 citations resulted from standard inspections; 6 of 23 resulted from complaint investigations; and 6 of 23 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Arizona average

Arizona average: 0.1


Serious Health citations More info 1
67% worse than Arizona average

Arizona average: 0.6

0 critical citations More info Arizona average: 0.1

1 serious citation More info Arizona average: 0.6

22 moderate citations More info Arizona average: 22.3

0 minor citations More info Arizona average: 0.2
Citations history (last 3 years)
Quality of Care serious citation Info Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs. Apr 29, 2025
Corrected

Abuse/Neglect moderate citation Info Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment. Mar 14, 2025
Corrected

Abuse/Neglect moderate citation Info Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment. Mar 14, 2025
Corrected

Abuse/Neglect moderate citation Info Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment. Mar 14, 2025
Corrected

Compare Nursing Homes around Flagstaff The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.

2 facilities compared · CMS & AZ Dept. of Health data · Updated Apr 2026

Filter by care type
Haven Health Flagstaff
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Flagstaff
83
90.4%
+24%
3.32
+74%
-18%
1
23
3.8
1
79
51
Haven Health Group Arizona Llc
$18.9M
$4.6M
24.1%
35091
Studio
Brookdale Flagstaff
-
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Flagstaff
74
-
-
-
-
-
-
-
-
0
0
0.0
0
-
66
-
-
-
-
-
Studio

Places of interest near Haven Health Flagstaff

Address 1.9 miles from city center

Address 800 W University Ave, Flagstaff, AZ 86001

Calculate Travel Distance to Haven Health Flagstaff

Add your location

Address

Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 114
Employees 102
Contractors 12
Staff to resident ratio 1.43:1
22% worse than Arizona average

Arizona average ratio: 1.83:1

Avg staff/day 39
Average shift 8.3 hours
0% compared with Arizona average

Arizona average: 8.5 hours

Total staff hours (quarter) 29,613
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 20
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.7 hours

No contractors work on this role.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 13
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.6 hours

No contractors work on this role.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 53
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.2 hours

No contractors work on this role.

Contractor staffing

Total hours from contractors

7.9%

2,336 contractor hours this quarter

Qualified Social Worker: 3 Respiratory Therapy Technician: 3 Physical Therapy Assistant: 3 Speech Language Pathologist: 2 Physical Therapy Aide: 1
Staff by category
Certified Nursing Assistant5305312,90691100%8.2
Licensed Practical Nurse130134,52791100%9.6
Registered Nurse200204,39891100%9.7
Medication Aide/Technician6061,4218796%7.5
Other Dietary Services Staff2021,0318695%8.7
Speech Language Pathologist0221,0207077%8.9
Dental Services Staff2029266470%7.7
RN Director of Nursing3035986470%8
Respiratory Therapy Technician0335618088%6.7
Administrator1015126470%8
Nurse Practitioner1015126470%8
Clinical Nurse Specialist1014485662%8
Qualified Social Worker0333595459%6.5
Physical Therapy Assistant0333345662%6
Physical Therapy Aide011621618%3.8
53 Certified Nursing Assistant
% of Days 100%
13 Licensed Practical Nurse
% of Days 100%
20 Registered Nurse
% of Days 100%
6 Medication Aide/Technician
% of Days 96%
2 Other Dietary Services Staff
% of Days 95%
2 Speech Language Pathologist
% of Days 77%
2 Dental Services Staff
% of Days 70%
3 RN Director of Nursing
% of Days 70%
3 Respiratory Therapy Technician
% of Days 88%
1 Administrator
% of Days 70%
1 Nurse Practitioner
% of Days 70%
1 Clinical Nurse Specialist
% of Days 62%
3 Qualified Social Worker
% of Days 59%
3 Physical Therapy Assistant
% of Days 62%
1 Physical Therapy Aide
% of Days 18%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
80 residents
Residents by payment source
Medicare
14 residents (17.5%)
Medicaid
50 residents (62.5%)
Private pay or other
16 residents (20%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 5.7
25% better than Arizona average

Arizona average: 7.6

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 16.8
In line with Arizona average

Arizona average: 16.1

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 4.5%
60% better than Arizona average

Arizona average: 11.2%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 16.8%
6% worse than Arizona average

Arizona average: 15.8%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 29.1%
40% worse than Arizona average

Arizona average: 20.8%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 2.7%
26% worse than Arizona average

Arizona average: 2.1%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 2.8%
45% better than Arizona average

Arizona average: 5.1%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.6%
59% better than Arizona average

Arizona average: 1.3%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 1.9%
65% better than Arizona average

Arizona average: 5.4%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 1.2%
74% better than Arizona average

Arizona average: 4.5%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 0.0%
100% better than Arizona average

Arizona average: 10.3%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 97.9%
In line with Arizona average

Arizona average: 97.2%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
6% better than Arizona average

Arizona average: 94.6%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 93.6%
In line with Arizona average

Arizona average: 91.5%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.0%
100% better than Arizona average

Arizona average: 1.0%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 96.1%
10% better than Arizona average

Arizona average: 87.3%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $13K
57% lower than Arizona average

Arizona average: $30K

Number of fines 1
40% fewer fines than Arizona average

Arizona average: 1.7

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than Arizona average

Arizona average: 0.1

Fines amount comparison
Fines amount comparison
This facility $13K
Arizona average $30K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Mar 14, 2025
$13K

Last updated: Jan 2026

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

Nursing Home Data Explorer

Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now

The True Cost of Assisted Living in 2025 – And How Families Are Paying For It

Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Financial Aid for Arizona Seniors

Get financial aid guidance

Arizona Long Term Care System

ALTCS

Age 65+ or disabled, Arizona resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Covers tribal members; rural outreach.

Non-Medical Home and Community Based Services

AZ DES Non-Medical HCBS

Age 60+, Arizona resident, at risk of institutionalization.

~$2,000/month (individual, varies).

$10,000 (individual).

Limited funding; waitlists common.

Senior Community Service Employment Program (SCSEP)

AZ SCSEP

Age 55+, Arizona resident, unemployed, low-income.

~$1,519/month (125% of poverty level, individual).

Not specified; income-driven.

Wages at highest of federal/state/local minimum ($14.35/hour in 2025).

Weatherization Assistance Program (WAP)

AZ WAP

Age 60+ priority, Arizona resident, own/rent home, low-income.

~$2,510/month (200% of poverty level, individual).

Not applicable; income-focused.

High demand in rural desert areas; limited annual funds.

Section 202 Supportive Housing for the Elderly

AZ Section 202

Age 62+, Arizona resident, very low income, able to live independently with support.

~$1,645/month (50% of area median income, individual, varies by county).

$10,000 (individual, excludes home if owned).

Limited units; high demand in metro areas like Phoenix.

Arizona CARES Program

AZ CARES

Caregivers of Arizona residents 60+ needing help with 3+ daily activities; no caregiver age limit.

No strict limit; cost-sharing above ~$2,500/month threshold.

Not applicable; need-based.

Focus on rural access; complements ALTCS respite.

AZ DES Non-Medical Home and Community Based Services (HCBS)

AZ DES Non-Medical HCBS

Age 60+ or disabled, Arizona resident, need assistance with daily activities, not eligible for Medicaid/ALTCS.

Above Medicaid threshold but low-income (~$1,500-$2,500/month, varies by region).

Not specified; income-driven eligibility.

Targets those ineligible for ALTCS; prioritizes rural and tribal areas.

Tour Icon
Planning a tour? Check our touring checklist.
Chat Icon
Thinking of living here? We can help you speak to a current resident