Occupancy rate
100%
Higher than the New Mexico average: 78.9%Heartfelt Manor
Memory Care & Assisted Living · Roswell, NM
Heartfelt Manor
Memory Care & Assisted Living · Roswell, NM
Heartfelt Manor, located in Roswell, NM, is a senior care provider committed to providing their residents’ special care needs. To ensure this, Heartfelt Manor only employs highly qualified CNAs and medical technicians, as well as nurses and staff medical doctors. As part of their care services, they provide residents with 24/7 care and support, memory care for residents living with Alzheimer’s and dementia, and health and rehabilitation programs that promote overall wellness.
Personal care is also provided as a part of their care services. This includes assistance with daily living activities such as bathing and grooming, meal provisions that caters to special dietary needs. Heartfelt Manor’s care center is also highly secured with an exit prevention system, to prevent residents with memory challenges from wandering off.
8-bed community
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
21 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 0 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A+ (Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community
Occupancy
Higher than the New Mexico average: 78.9%Occupied beds
8 / 8
Average residents per home in New Mexico
82 per day
Facility TypeAssisted Living Facility
StatusActive
ExpirationMay 31, 2026
CountyChaves
Heartfelt Manor is legally operated by Heartfelt Manor Incorporate, and administrated by Ginny Micklevitz.
Wheelchair Accessible
Safety FeaturesSecurity camera system in place.
Staffing
Key information about the people who lead and staff this community.
ContactGinny Micklevitz
Licensed Nurses/CNAs
24-Hour Staffing
Email
[email protected]
Fax(575) 627-0785
Recreational Activities
Nutritious Meals
24/7 Staffing
Security Camera System
Specific ProgramsArts and crafts
Operating Hours7 am to 7 pm, 7 days a week
Food DescriptionNutritious meals and snacks provided.
Types of Care at Heartfelt Manor
Assisted Living
Memory Care
Inspection History
In New Mexico, the Department of Health, Division of Health Improvement is the primary regulatory authority that conducts unannounced inspections and investigates quality of care complaints.
Since 2006 · 20 years of data
17 deficiencies
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New Mexico state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2006 vs. New Mexico state average
Overall vs. NM average
0 Worse
No metrics in this bucket.
2 Better
Metrics better than New Mexico average:
• Total deficiencies (43% below)
• Deficiencies per year (40% below)
• Total deficiencies (43% below)
• Deficiencies per year (40% below)
Latest Inspection
August 11, 2020
Routine
Deficiencies
Deficiencies are formal regulatory issues recorded during state inspections.
| Metric | This Facility | NM Average | vs. NM Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 17 | 30 | This facility has 43% fewer total deficiencies than a typical New Mexico assisted living residence (17 vs. NM avg 30).↓ 43% better |
|
Deficiencies per year
Average deficiencies per year since 2006.
| 0.9 | 1.5 | This facility has 40% fewer deficiencies per year than a typical New Mexico assisted living residence (0.9 vs. NM avg 1.5).↓ 40% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on August 11, 2020, found no deficiencies related to Covid-19 infection prevention and control. Earlier inspections showed a pattern of deficiencies primarily involving staff training, resident documentation, medication handling, and safety issues such as fire safety surveys and exit obstructions. Complaint investigations were mostly unsubstantiated, with one substantiated case in 2009 related to medication consent and administration errors. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s inspection record shows improvement over time, with recent surveys consistently free of deficiencies.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection Reports
Financial Assistance for
Memory Care in New Mexico
Heartfelt Manor is located in Roswell, New Mexico.
Here are the financial assistance programs available to residents in New Mexico.
Places of interest near Heartfelt Manor
5.9 miles from city center
Estimated distance in miles from Roswell's city center to Heartfelt Manor's address, calculated via Google Maps.
— 2.6 miles to nearest hospital (Wellspring Healthcare LLC)
Calculate Travel Distance to Heartfelt Manor
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Frequently Asked Questions about Heartfelt Manor
Who is the owner of Heartfelt Manor?
The legal owner and operator of Heartfelt Manor is Heartfelt Manor Incorporate.
When does Heartfelt Manor's license expire?
According to NM state health department records, Heartfelt Manor's license expires on May 31, 2026.
What is the occupancy rate at Heartfelt Manor?
Heartfelt Manor's occupancy is 100%.
What is the best email address for Heartfelt Manor?
The team at Heartfelt Manor can be reached at [email protected].
Who is the administrator of Heartfelt Manor?
Ginny Micklevitz is the administrator of Heartfelt Manor.
How many beds does Heartfelt Manor have?
Heartfelt Manor has 8 beds.
What is the phone number of Heartfelt Manor?
(575) 625-9145 will put you in contact with the team at Heartfelt Manor.
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