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Memory Care in Roswell

Heartfelt Manor

Memory Care in Roswell

Heartfelt Manor

Overview of Heartfelt Manor

Heartfelt Manor, located in Roswell, NM, is a senior care provider committed to providing their residents’ special care needs. To ensure this, Heartfelt Manor only employs highly qualified CNAs and medical technicians, as well as nurses and staff medical doctors. As part of their care services, they provide residents with 24/7 care and support, memory care for residents living with Alzheimer’s and dementia, and health and rehabilitation programs that promote overall wellness.

Personal care is also provided as a part of their care services. This includes assistance with daily living activities such as bathing and grooming, meal provisions that caters to special dietary needs. Heartfelt Manor’s care center is also highly secured with an exit prevention system, to prevent residents with memory challenges from wandering off.

(575) 625-9145

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 8

This home is often near full

That suggests steady demand, but availability may be limited.

Higher demand than most homes in New Mexico
Occupancy rate 100%
Residents per day 8
Occupancy rate
100%
Residents per day
8
Bed community size
8-bed community
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
Years in operation
21 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 0 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating
BBB Rating: A+ (Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy

Occupancy rate
100%
In line with New Mexico average
Occupied beds
8 / 8
Average residents 82 per day

License Details

Facility TypeAssisted Living Facility
StatusActive
ExpirationMay 31, 2026
CountyChaves

Ownership & Operating Entity

Heartfelt Manor is legally operated by Heartfelt Manor Incorporate, and administrated by Ginny Micklevitz.

Safety & Compliance

Wheelchair Accessible
Safety FeaturesSecurity camera system in place.

Staffing

Key information about the people who lead and staff this community.

Leadership

ContactGinny Micklevitz

Staffing & Medical

3 services
Nursing Services
Licensed Nurses/CNAs
24-Hour Staffing

Contact Information

Fax(575) 627-0785

Amenities & Lifestyle

5 amenities
Recreational Activities
Nutritious Meals
Nursing Care
24/7 Staffing
Security Camera System
Specific ProgramsArts and crafts
Operating Hours7 am to 7 pm, 7 days a week

Pricing & Financial Information

Dining & Nutrition

Food DescriptionNutritious meals and snacks provided.

Types of Care at Heartfelt Manor

Assisted Living Memory Care

Contact Heartfelt Manor

Inspection History

In New Mexico, the Department of Health, Division of Health Improvement is the primary regulatory authority that conducts unannounced inspections and investigates quality of care complaints.

14 visits/inspections

2 visits/inspections triggered by complaints

10 routine inspections

Results

5 with issues

9 without issues

Latest inspection

Date August 11, 2020
Routine

17 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

New Mexico average: 30 deficiencies

Compare Memory Care around Roswell The information below is reported by the New Mexico Department of Health, Division of Health Improvement.

Filter by care type
Heartfelt Manor
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Roswell
8
No
0
-
100.0%
A+
Ginny Micklevitz
Heartfelt Manor Incorporate
14
2
5
17

Places of interest near Heartfelt Manor

Address 5.9 miles from city center — 2.6 miles to nearest hospital (Wellspring Healthcare LLC)

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Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

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Financial Aid for New Mexico Seniors

Get financial aid guidance

Centennial Care Community Benefit

NM Medicaid Centennial Care

Age 65+ or disabled, New Mexico resident, Medicaid- eligible, long-term care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple) (excludes home, car).

Managed care model; rural outreach efforts.

New Mexico Caregiver Support Program

NM NFCSP Respite

Caregiver of someone 60+ (or with dementia), New Mexico resident.

No strict limit; prioritizes low-income.

Not applicable.

Limited slots; rural focus due to sparse population.

Program of All-Inclusive Care for the Elderly (PACE)

New Mexico PACE (e.g., InnovAge New Mexico PACE)

Age 55+, NM resident (specific counties), NFLOC, safe with PACE support.

~$2,829/month (Medicaid-eligible); private pay option available.

$2,000 (individual), $3,000 (couple) for Medicaid enrollees.

Available in Bernalillo, Sandoval, Valencia Counties via InnovAge.

Older Americans Act (OAA) Services

New Mexico Older Americans Act Services

Age 60+, NM resident (or spouse of any age); no income/asset limits.

None; sliding scale fees may apply for some services.

Not assessed.

Two AAAs (Albuquerque vs. Non-Metro); services vary by region.

Medicare Savings Program (MSP)

New Mexico Medicare Savings Program

Age 65+ or disabled, NM resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

None in NM (unique among states).

No asset test; includes Extra Help for Part D.

Low-Income Home Energy Assistance Program (LIHEAP)

New Mexico LIHEAP

Age 60+ prioritized, NM resident, low-income household.

~$3,970/month (individual, 185% FPL).

Not assessed; income-focused.

Covers oil, gas, electric, wood; emergency aid available.

Senior Community Service Employment Program (SCSEP)

New Mexico SCSEP

Age 55+, unemployed, low-income, NM resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

New Mexico VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, NM resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand in rural/urban areas.

Property Tax Rebate for Seniors

New Mexico Property Tax Rebate

Age 65+, NM resident, homeowner or renter, paid property taxes.

~$36,000/year (individual, projected).

Not assessed.

Rebate up to $250-$500; annual application required.

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