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Memory Care in Roswell
Heartfelt Manor
Memory Care in Roswell
Heartfelt Manor
Heartfelt Manor, located in Roswell, NM, is a senior care provider committed to providing their residents’ special care needs. To ensure this, Heartfelt Manor only employs highly qualified CNAs and medical technicians, as well as nurses and staff medical doctors. As part of their care services, they provide residents with 24/7 care and support, memory care for residents living with Alzheimer’s and dementia, and health and rehabilitation programs that promote overall wellness.
Personal care is also provided as a part of their care services. This includes assistance with daily living activities such as bathing and grooming, meal provisions that caters to special dietary needs. Heartfelt Manor’s care center is also highly secured with an exit prevention system, to prevent residents with memory challenges from wandering off.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
This home is often near full
That suggests steady demand, but availability may be limited.
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About this community
Occupancy
Heartfelt Manor is legally operated by Heartfelt Manor Incorporate, and administrated by Ginny Micklevitz.
Staffing
Key information about the people who lead and staff this community.
Types of Care at Heartfelt Manor
Inspection History
In New Mexico, the Department of Health, Division of Health Improvement is the primary regulatory authority that conducts unannounced inspections and investigates quality of care complaints.
14 visits/inspections
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
Latest inspection
17 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
New Mexico average: 30 deficiencies
Inspection Report Summary for Heartfelt Manor
The most recent inspection on August 11, 2020, found no deficiencies related to Covid-19 infection prevention and control. Earlier inspections showed a pattern of deficiencies primarily involving staff training, resident documentation, medication handling, and safety issues such as fire safety surveys and exit obstructions. Complaint investigations were mostly unsubstantiated, with one substantiated case in 2009 related to medication consent and administration errors. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s inspection record shows improvement over time, with recent surveys consistently free of deficiencies.
Compare Memory Care around Roswell The information below is reported by the New Mexico Department of Health, Division of Health Improvement.
| Heartfelt Manor |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Roswell | 8 | No | 0 | - | 100.0% | A+ | Ginny Micklevitz | Heartfelt Manor Incorporate | 14 | 2 | 5 | 17 |
Places of interest near Heartfelt Manor
5.9 miles from city center
Estimated distance in miles from Roswell's city center to Heartfelt Manor's address, calculated via Google Maps.
— 2.6 miles to nearest hospital (Wellspring Healthcare LLC)
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