Heartis Suwanee

Overview of Heartis Suwanee

Proving its exceptional quality with recognition from US News and World Report as the Best Assisted Living and Best Memory Care in 2024, Heartis Suwanee set in the peaceful Suwanee Dam Road, Suwanee, GA, is a renowned senior living community that offers assisted living, independent living, and memory care. Live a comfortable and secure retirement with carefully designed and elegant accommodations ranging from studio to two-bedroom apartments. Dedicated to delivering top-tier care and assistance, Heartis Suwanee ensures seniors’ needs and interests are well-cared for.

Play a variety of games with friends and utilize the incredible amenities of Heartis Suwanee for leisure and wellness. With flexible dining options, residents enjoy healthy and tasty meals at their preferred schedule for dietary satisfaction. Heartis Suwanee is ideal for seniors seeking adventures in their golden years with its inviting spaces.

(770) 614-6601

102-bed community

A larger shared setting that may offer more common spaces and organized community services.

7 years in operation

An established community with some operational experience and growing routines.

Walk Score: 58 / 100

Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

BBB Rating: B- (Not Accredited)

An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

Facility TypeAssisted Living Community

StatusLicensed

IssuanceApril 25, 2019

CountyGwinnett

Heartis Suwanee is administrated by Drew Williams.

Staffing

Key information about the people who lead and staff this community.

ContactBusiness Manager, Customer Contact

What does this home offer?

Housing Options: Studio / 1 Bed / 2 Bed

Building Type: 3-story

Transportation Services

Fitness and Recreation

Types of Care at Heartis Suwanee

Independent Living Assisted Living Memory Care

Since 2019 · 7 years of data 19 deficiencies 18 inspections

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Georgia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2019 vs. Georgia state average

Overall vs. GA average

Latest Inspection March 13, 2025 Complaint Investigation

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Metric	This Facility	GA Average	vs. GA Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	19	21	This facility has 10% fewer total deficiencies than a typical Georgia assisted living residence (19 vs. GA avg 21).↓ 10% better
Deficiencies per year Average deficiencies per year since 2019.	2.7	3	This facility has 10% fewer deficiencies per year than a typical Georgia assisted living residence (2.7 vs. GA avg 3).↓ 10% better
Deficiencies per inspection Average deficiencies per inspection.	1.1	2.1	This facility has 48% fewer deficiencies per inspection than a typical Georgia assisted living residence (1.1 vs. GA avg 2.1).↓ 48% better

Inspections State inspections evaluate whether the facility meets health and safety standards.

Metric	This Facility	GA Average	vs. GA Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	18	10	This facility has 80% more total inspections than a typical Georgia assisted living residence (18 vs. GA avg 10).↑ 80% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on March 13, 2025, found no deficiencies. Prior inspections showed a mix of results, with some substantiated complaints related mainly to staff training, medication administration, and documentation issues. Earlier reports cited deficiencies such as failure to ensure staff had required emergency certifications and background checks, medication errors including failure to notify physicians, and falsified training documentation for medication aides. Several complaint investigations were unsubstantiated, though some substantiated cases involved medication errors and staff training lapses; no fines, immediate jeopardy findings, or license actions were listed in the available reports. The facility’s inspection history shows some recurring issues with staff training and medication management, but recent inspections indicate improvement in compliance.

Read the full inspection reports for this facility, including detailed findings and corrective actions.

Show Inspection Reports

Living Spaces & Floor Plans for Heartis Suwanee

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Community Care Services Program

Georgia Medicaid CCSP

Age 65+ or disabled

General Georgia resident, Medicaid-eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

High rural demand; waitlists possible.

Benefits

Personal care (5-7 hours/day) Adult day care (~$75/day) Respite (240 hours/year) Meals

Respite Care Program

Georgia NFCSP Respite

Age Caregiver of someone 60+ (or with dementia)

General Georgia resident.

Income Limits No strict limit; prioritizes low-income.

Asset Limits Not applicable.

Focus on metro and rural balance.

Benefits

In-home aide (4-6 hours/day) Adult day care (~$75/day) Facility stay (up to 5 days)

Home and Community Services (HCS)

Georgia Home and Community Services (Non-Medicaid)

Age 60+

General Georgia resident, functionally impaired, at risk of nursing home placement.

Income Limits (2025) No strict limit; prioritizes ~$41,000/year; cost-sharing for higher incomes.

Asset Limits Not specified; need-based.

Non-Medicaid; AAA-managed.

Benefits

Personal care (4-6 hours/day) Homemaker Adult day care ($80/day) Respite (~5 days/year)

Medicare Savings Program (MSP)

Georgia Medicare Savings Program

Age 65+ or disabled

General Georgia resident, Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI).

Asset Limits $9,430 (individual), $14,130 (couple).

Three tiers; entitlement benefit.

Benefits

Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Program of All-Inclusive Care for the Elderly (PACE)

Georgia Medicaid PACE

Age 55+

General Georgia resident, nursing home-level care need, safe with PACE support.

Income Limits (2025) ~$2,829/month 300% FBR

Asset Limits $2,000 (individual), $3,000 (couple).

Limited areas (e.g., Macon, Augusta).

Benefits

Personal care (5-7 hours/day) Medical care Meals Transportation Therapy

SOURCE (Service Options Using Resources in a Community Environment)

Georgia Medicaid SOURCE Program

Age 65+ or disabled

General Georgia resident, Medicaid-eligible, frail but not necessarily nursing home-level.

Income Limits (2025) ~$914/month (SSI level); QIT allowed.

Asset Limits $2,000 (individual), $3,000 (couple).

Enhanced primary care model; statewide via 12 sites.

Benefits

Personal care (4-6 hours/day) Case management Adult day health ($80/day) Respite (limited)

Optional State Supplementation (OSS)

Georgia Optional State Supplementation

Age 65+ or disabled

General Georgia resident, in approved facility, low-income/SSI recipient.

Income Limits (2025) ~$1,004/month including SSI

Asset Limits $2,000 (individual), $3,000 (couple).

~$20-$489/month based on facility type.

Benefits

Cash (~$20-$489/month) for room/board in personal care homes

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Compare Assisted Living around Suwanee

The information below is reported by the Georgia Department of Community Health, Healthcare Facility Regulation Division.

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The Phoenix at Braselton	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Hoschton	144	No	50	Studio / 1 Bed / 2 Bed	4	D+	Reg Strickland	5	1	0.2
Heartis Suwanee	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Suwanee	102	No	58	Studio / 1 Bed / 2 Bed	7	B-	Drew Williams	18	19	1.1
Mesun Senior Living	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.	Suwanee	86	No	43	Studio / 1 Bed / 2 Bed	1	-	Benita Watts	1	-	-
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Tender Personal Care Home II	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Lawrenceville	8	No	21	Studio / 1 Bed / 2 Bed	13	-	Mr Daniel Emerich	4	5	1.3

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Is Heartis Suwanee in a walkable area?

Heartis Suwanee has a walk score of 58. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

Who is the administrator of Heartis Suwanee?

Drew Williams is the administrator of Heartis Suwanee.

How many beds does Heartis Suwanee have?

Heartis Suwanee has 102 beds.

What is the address of Heartis Suwanee?

Heartis Suwanee is located at 4055 Suwanee Dam Rd NW, Suwanee, GA 30024, United States.

What is the phone number of Heartis Suwanee?

(770) 614-6601 will put you in contact with the team at Heartis Suwanee.

What county is Heartis Suwanee located in?

Heartis Suwanee is in Gwinnett County.

Is Heartis Suwanee Medicare or Medicaid certified?

Heartis Suwanee is not currently listed as a CMS-certified provider of Medicare or Medicaid.

Heartis Suwanee