Hearts at Millwood Assisted Living in Millbrae, CA

Overview of Hearts at Millwood Assisted Living

Hearts at Millwood Assisted Living is a small, family-owned residential care home for the elderly in Millbrae, a really walkable neighborhood in San Mateo County. With all units currently filled, the single-story facility offers six beds in private and semi-private room configurations. Eli Hart Ermitano administers the home through Hearts At Millwood Rcfe Inc.

The home prioritizes close, attentive care via constant nursing supervision and an emphasis on individualized attention. It’s wheelchair-accessible, bolstering residents with varying mobility needs. With only six residents, the setting naturally fosters an intimate, home-like atmosphere that many families prefer over bigger communities. Situated on Millwood Drive with a Walk Score of 75, the neighborhood offers solid walkability, making it easy for visiting families to explore the area on foot and for occupants to reach nearby essentials. Transportation services support residents’ outings and appointments. The facility also provides fitness and recreation programming to promote active engagement.

Inspections mirror a sound compliance record. Operating for six years, Hearts at Millwood Assisted Living upholds a track record of meeting regulatory standards.

Facility Direct Line (650) 777-8166

6-bed community

A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.

6 years in operation

An established community with some operational experience and growing routines.

Walk Score: 75 / 100

Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

About this community

Occupancy

Occupancy rate

100%

Higher than the California average: 72.8%

Occupied beds

6 / 6

Average occupied beds in California homes 87 beds

Facility TypeResidential Care Elderly

StatusClosed

IssuanceJune 3, 2020

CountySan Mateo

Hearts at Millwood Assisted Living is legally operated by Hearts At Millwood Rcfe Inc, and administered by Eli Hart Ermitano.

Since 2021 · 5 years of data 8 citations 10 total visits 1 complaint visit 4 official inspections 1 complaint investigation

Inspection Score

3 points above the California average for assisted living residences (81/100)

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. California state average

Overall vs. CA average

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	CA Average	vs. CA Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	8	10	This facility has 20% fewer total citations than a typical California assisted living residence (8 vs. CA avg 10).↓ 20% better
Serious citations (Type A) Citations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action.	2	3	This facility has 33% fewer serious citations (type a) than a typical California assisted living residence (2 vs. CA avg 3).↓ 33% better Rank #724 / 1434 Serious citations (Type A) — State benchmarked This home is ranked 724th out of 1434 homes in California for # of serious citations. Shows this facility's # of serious citations compared to the California average among 1434 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Moderate citations (Type B) Citations that do not pose an immediate risk but still represent a departure from required care or operational standards.	6	4	This facility has 50% more moderate citations (type b) than a typical California assisted living residence (6 vs. CA avg 4).↑ 50% worse
Citations per inspection Average citations per inspection.	0.8	3.3	This facility has 76% fewer citations per inspection than a typical California assisted living residence (0.8 vs. CA avg 3.3).↓ 76% better

Inspections & Visits State inspections evaluate whether the facility meets health and safety standards.	This Facility	CA Average	vs. CA Avg
Total inspections Combined count of official scheduled inspections, complaint visits and other regulatory visits. California counts each evaluation report, so one trip can count twice when it serves two purposes.	10	16	This facility has had 38% fewer total inspections than the California average (10 vs. CA avg 16). More inspections can mean more regulatory scrutiny rather than worse care.↓ 38% fewer
Complaint visits On-site visits triggered by formal complaints filed by residents, families, or staff.	1	13	This facility has had 92% fewer complaint visits than the California average (1 vs. CA avg 13). More inspections can mean more regulatory scrutiny rather than worse care.↓ 92% fewer Rank #211 / 1388 Complaint visits — State benchmarked This home is ranked 211th out of 1388 homes in California for # of complaint visits. Shows this facility's # of complaint visits compared to the California average among 1388 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Other visits Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.	5	7	This facility has had 29% fewer other visits than the California average (5 vs. CA avg 7). More inspections can mean more regulatory scrutiny rather than worse care.↓ 29% fewer
Official inspections Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.	4	4	This facility has official inspections in line with the California average (4 vs. CA avg 4).— At avg
Complaint investigations On-site investigations triggered by complaints filed with California regulators.	1	10	This facility has had 90% fewer complaint investigations than the California average (1 vs. CA avg 10). More inspections can mean more regulatory scrutiny rather than worse care.↓ 90% fewer

Show Inspection Reports

What does this home offer?

No pets allowed

Housing Options: Private Rooms / Semi-Private Rooms

Building Type: Single-story

Transportation Services

Fitness and Recreation

1.6 miles from city center Estimated distance in miles from Millbrae's city center to Hearts at Millwood Assisted Living's address, calculated via Google Maps. — 3.9 miles to nearest hospital (Kaiser Permanente South San Francisco Medical Center)

Quick search

Calculate Travel Distance to Hearts at Millwood Assisted Living

Add your location

Compare Assisted Living around Millbrae

Info below is compiled from the CA Dept. of Social Services (CDSS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.


The Magnolia of Millbrae	AL RC	Millbrae	180 Facility 180 CA AVG 104 Rank #210 / 1646	Yes	89 Facility 89 CA AVG 59 Rank #195 / 2058	95 Facility 95 CA AVG 81 Rank #123 / 1475	9	1 Facility 1 CA AVG 13 Rank #211 / 1388	0 Facility 0 CA AVG 3 Rank #1 / 1434	27 Facility 27 CA AVG 13 Rank #214 / 1504	76.1%	A+	Magnolia Of Millbrae, Inc	1 Bed / 2 Bed
Cadence Millbrae by Cogir	AL IL MC	Millbrae	165 Facility 165 CA AVG 104 Rank #275 / 1646	Yes	93 Facility 93 CA AVG 59 Rank #111 / 2058	67 Facility 67 CA AVG 81 Rank #1200 / 1475	29	14 Facility 14 CA AVG 13 Rank #993 / 1388	9 Facility 9 CA AVG 3 Rank #1265 / 1434	8 Facility 8 CA AVG 13 Rank #842 / 1504	84.8%	-	1201 Broadway-Operator LLC And Cadence Sl Millbrae LLC	Studio / 1 Bed
Hearts at Millwood Assisted Living	AL RESC	Millbrae	6 Facility 6 CA AVG 104 Rank #1319 / 1646	No	75 Facility 75 CA AVG 59 Rank #562 / 2058	84 Facility 84 CA AVG 81 Rank #732 / 1475	10	1 Facility 1 CA AVG 13 Rank #211 / 1388	2 Facility 2 CA AVG 3 Rank #724 / 1434	6 Facility 6 CA AVG 13 Rank #926 / 1504	100.0%	-	Hearts At Millwood Rcfe Inc	Private Rooms / Semi-Private Rooms
Golden Age Care	AL RESC RC	Millbrae (Lomita Park)	6 Facility 6 CA AVG 104 Rank #1319 / 1646	No	91 Facility 91 CA AVG 59 Rank #155 / 2058	78 Facility 78 CA AVG 81 Rank #894 / 1475	5	0 Facility 0 CA AVG 13 Rank #1 / 1388	8 Facility 8 CA AVG 3 Rank #1245 / 1434	22 Facility 22 CA AVG 13 Rank #344 / 1504	100.0%	-	Golden Age, Inc	Private Rooms / Semi-Private Rooms

View all Nearby Homes

Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+

General California resident, Medi-Cal eligible, nursing home risk.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

County-managed; waitlists possible.

Benefits

In-home support (4-6 hours/day) Respite care (14 days/year) Meals (~$6/meal) Transportation (8 trips/month) Care management

In-Home Supportive Services (IHSS)

California IHSS

Age 65+

General California resident, Medicaid-eligible or low-income.

Income Limits ~$1,732/month individual, Medi-Cal threshold

Asset Limits $2,000 individual

Can hire family as caregivers.

Benefits

Personal care (up to 283 hours/month) Homemaker services Respite (varies)

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+

General California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 38 counties; waitlists common.

Benefits

Case management Respite care (up to 10 days/year) Minor home mods (avg. $500) Adult day care (~$50/day)

Property Tax Postponement Program (PTP)

CA PTP

Age 62+

General California resident, own and live in home, 40% equity.

Income Limits (2025) ~$51,500/year household, adjusted annually

Asset Limits Equity-based; no strict asset cap.

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Benefits

Property tax deferral (avg. $1,000-$3,000/year, varies by county)

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled

General California resident, Medi-Cal-eligible, nursing home-eligible.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

Benefits

Personal care in ALFs (5-7 hours/day) Medication management Social services

California CARES Program

CA CARES

Age —

General Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.

Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.

Asset Limits Not applicable; need-based.

High demand in urban areas; complements IHSS respite.

Benefits

Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

Who is the owner of Hearts at Millwood Assisted Living?

Hearts at Millwood Assisted Living is legally operated by Hearts At Millwood Rcfe Inc, and administered by Eli Hart Ermitano.

Is Hearts at Millwood Assisted Living in a walkable area?

Hearts at Millwood Assisted Living has a walk score of 75. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the occupancy rate at Hearts at Millwood Assisted Living?

Hearts at Millwood Assisted Living's occupancy is 100%.

How long has Hearts at Millwood Assisted Living been in business?

Hearts at Millwood Assisted Living has been operating for approximately 6 years, based on available licensing and registration records.

Are pets allowed at Hearts at Millwood Assisted Living?

No, Hearts at Millwood Assisted Living has a no-pet policy.

Who is the administrator of Hearts at Millwood Assisted Living?

Eli Hart Ermitano is the administrator of Hearts at Millwood Assisted Living.

How many beds does Hearts at Millwood Assisted Living have?

Hearts at Millwood Assisted Living has 6 beds.

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

Assisted Living Explorer

Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now

The True Cost of Assisted Living in 2025 – And How Families Are Paying For It

Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Hearts at Millwood Assisted Living