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Hearts at Millwood Assisted Living
Assisted Living & Residential Care · Millbrae, CA
Exterior view of the Hearts at Millwood facility entrance Common area with seating and television Interior dining area with a large table and seating Outdoor patio area with seating Cozy resident room with bed and nightstand Cozy bedroom with light-colored decor A bright and clean senior bathroom with safety features Bright kitchen area with modern appliances Cozy private bedroom with a bed and armchair

Hearts at Millwood Assisted Living

Assisted Living & Residential Care · Millbrae, CA
416 Millwood Dr, Millbrae, CA 94030 View map Calculator: See prices in your area
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Overview of Hearts at Millwood Assisted Living

Hearts at Millwood Assisted Living is a small, family-owned residential care home for the elderly in Millbrae, a really walkable neighborhood in San Mateo County. With all units currently filled, the single-story facility offers six beds in private and semi-private room configurations. Eli Hart Ermitano administers the home through Hearts At Millwood Rcfe Inc.

The home prioritizes close, attentive care via constant nursing supervision and an emphasis on individualized attention. It’s wheelchair-accessible, bolstering residents with varying mobility needs. With only six residents, the setting naturally fosters an intimate, home-like atmosphere that many families prefer over bigger communities. Situated on Millwood Drive with a Walk Score of 75, the neighborhood offers solid walkability, making it easy for visiting families to explore the area on foot and for occupants to reach nearby essentials. Transportation services support residents’ outings and appointments. The facility also provides fitness and recreation programming to promote active engagement.

Inspections mirror a sound compliance record. Operating for six years, Hearts at Millwood Assisted Living upholds a track record of meeting regulatory standards.

Facility Direct Line (650) 777-8166
Facility Direct Line (650) 777-8166

Capacity and availability

Residents per day
6
Bed community size
6-bed community Rank #1318 / 1645Bed count — State benchmarkedThis home is ranked 1318th out of 1,645 homes we track in California for bed count. Shows this facility's certified or reported bed count compared to other California facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in California that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
Years in operation
6 years in operation Rank #927 / 1505Years in operation — State benchmarkedThis home is ranked 927th out of 1,505 homes we track in California for years in operation. Shows how long this facility has been in operation compared to other California facilities. Longer operating histories may benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in California that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
An established community with some operational experience and growing routines.
Walk Score
Walk Score: 75 / 100 Rank #562 / 2057Walk Score — State benchmarkedThis home is ranked 562nd out of 2,057 homes we track in California for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across California facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in California that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

About this community

Occupancy

Occupancy rate
100%
Rank #1 / 1452Occupancy rate — State benchmarkedThis home is ranked 1st out of 1,452 homes we track in California for occupancy. Shows this facility's occupancy rate versus the California average, with its Statewide rank out of 1452. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings cover every community we track in California that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Higher than the California average: 72.8%
Occupied beds
6 / 6
Average occupied beds in California homes 87 beds

License Details

Facility TypeResidential Care Elderly
StatusClosed
IssuanceJune 3, 2020
CountySan Mateo

Ownership & Operating Entity

Hearts at Millwood Assisted Living is legally operated by Hearts At Millwood Rcfe Inc, and administered by Eli Hart Ermitano.

Contact Hearts at Millwood Assisted Living

Inspection History

In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.

Since 2021 · 5 years of data These figures come from state-published and/or federal inspection records. The period covered can vary depending on document availability. 8 citations 10 total visits 1 complaint visit 4 official inspections 1 complaint investigation
Inspection Score Info A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the California state average. The score below shows how many points this facility sits above or below the typical California assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.

3 points above the California average for assisted living residences (81/100)

Rank #731 / 1474 in California Inspection Score — State benchmarked This home is ranked 731st out of 1,474 homes we track in California for inspection score. Shows this facility's inspection score compared to the California average among 1474 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in California that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric. This is a proprietary Assisted Living Magazine score. Inspection score: 84 out of 100. Letter grade B. 3 points above the California average for assisted living residences (81/100)

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. California state average
Overall vs. CA average 1 Worse Metrics worse than California average:
• Moderate citations (Type B) (50% above) 3 Better Metrics better than California average:
• Total citations (20% below)
• Serious citations (Type A) (33% below)
• Citations per inspection (76% below)

Citations Info Citations are formal regulatory issues recorded during state inspections.

This FacilityCA Averagevs. CA Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 810 This facility has 20% fewer total citations than a typical California assisted living residence (8 vs. CA avg 10).↓ 20% better
Serious citations (Type A) Info Citations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action. 23 This facility has 33% fewer serious citations (type a) than a typical California assisted living residence (2 vs. CA avg 3).↓ 33% better Rank #724 / 1433 Serious citations (Type A) — State benchmarked This home is ranked 724th out of 1,433 homes we track in California for # of serious citations. Shows this facility's # of serious citations compared to the California average among 1433 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in California that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Moderate citations (Type B) Info Citations that do not pose an immediate risk but still represent a departure from required care or operational standards. 64 This facility has 50% more moderate citations (type b) than a typical California assisted living residence (6 vs. CA avg 4).↑ 50% worse
Citations per inspection Info Average citations per inspection. 0.83.3 This facility has 76% fewer citations per inspection than a typical California assisted living residence (0.8 vs. CA avg 3.3).↓ 76% better

Inspections & Visits Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityCA Averagevs. CA Avg
Total inspections Info Combined count of official scheduled inspections, complaint visits and other regulatory visits. California counts each evaluation report, so one trip can count twice when it serves two purposes. 1016 This facility has had 38% fewer total inspections than the California average (10 vs. CA avg 16). More inspections can mean more regulatory scrutiny rather than worse care.↓ 38% fewer
Complaint visits Info On-site visits triggered by formal complaints filed by residents, families, or staff. 113 This facility has had 92% fewer complaint visits than the California average (1 vs. CA avg 13). More inspections can mean more regulatory scrutiny rather than worse care.↓ 92% fewer Rank #210 / 1387 Complaint visits — State benchmarked This home is ranked 210th out of 1,387 homes we track in California for # of complaint visits. Shows this facility's # of complaint visits compared to the California average among 1387 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in California that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Other visits Info Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits. 57 This facility has had 29% fewer other visits than the California average (5 vs. CA avg 7). More inspections can mean more regulatory scrutiny rather than worse care.↓ 29% fewer
Official inspections Info Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards. 44 This facility has official inspections in line with the California average (4 vs. CA avg 4).— At avg
Complaint investigations Info On-site investigations triggered by complaints filed with California regulators. 110 This facility has had 90% fewer complaint investigations than the California average (1 vs. CA avg 10). More inspections can mean more regulatory scrutiny rather than worse care.↓ 90% fewer
Show Inspection Reports

What does this home offer?

Pets allowed icon
Pets allowed icon

No pets allowed

Housing options icon
Housing options icon

Housing Options: Private Rooms / Semi-Private Rooms

Building type icon
Building type icon

Building Type: Single-story

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Places of interest near Hearts at Millwood Assisted Living

Address 1.6 miles from city center Info Estimated distance in miles from Millbrae's city center to Hearts at Millwood Assisted Living's address, calculated via Google Maps. — 3.9 miles to nearest hospital (Kaiser Permanente South San Francisco Medical Center)

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Compare Assisted Living around Millbrae

Info below is compiled from the CA Dept. of Social Services (CDSS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. RESC (Residential Care): Personal care and daily-living support in a smaller, more intimate residential setting. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the California state average. See the benchmark below for the typical California score; higher is better. This is a proprietary Assisted Living Magazine score.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Visits or investigations linked to complaints, as counted in the state record (may differ from routine annual surveys).
Count of California state "Type A" citations — the state's most serious citation category (immediate or serious harm to residents), from California state inspection data.
Number of years the company has been in operation.
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
Name of the licensed owner, operator, or managing entity as filed with the state. Useful for grouping facilities under the same organization.
Housing or bed configuration options (e.g. studio, shared), often from facility-reported amenities and licensing details.
The Magnolia of Millbrae
AL
RC
Millbrae
180
Facility 180
CA AVG 103
Rank #209 / 1,645
Yes
89
Facility 89
CA AVG 59
Rank #195 / 2,057
95
Facility 95
CA AVG 81
Rank #124 / 1,474
9
1
Facility 1
CA AVG 13
Rank #210 / 1,387
0
Facility 0
CA AVG 3
Rank #1 / 1,433
27
Facility 27
CA AVG 13
Rank #214 / 1,505
 76.1% A+Magnolia Of Millbrae, Inc1 Bed / 2 Bed
Cadence Millbrae by Cogir
AL
IL
MC
Millbrae
165
Facility 165
CA AVG 103
Rank #274 / 1,645
Yes
93
Facility 93
CA AVG 59
Rank #111 / 2,057
67
Facility 67
CA AVG 81
Rank #1,198 / 1,474
29
14
Facility 14
CA AVG 13
Rank #992 / 1,387
9
Facility 9
CA AVG 3
Rank #1,264 / 1,433
8
Facility 8
CA AVG 13
Rank #774 / 1,505
 84.8% -1201 Broadway-Operator LLC And Cadence Sl Millbrae LLCStudio / 1 Bed
Hearts at Millwood Assisted Living
AL
RESC
Millbrae
6
Facility 6
CA AVG 103
Rank #1,318 / 1,645
No
75
Facility 75
CA AVG 59
Rank #562 / 2,057
84
Facility 84
CA AVG 81
Rank #731 / 1,474
10
1
Facility 1
CA AVG 13
Rank #210 / 1,387
2
Facility 2
CA AVG 3
Rank #724 / 1,433
6
Facility 6
CA AVG 13
Rank #927 / 1,505
 100.0% -Hearts At Millwood Rcfe IncPrivate Rooms / Semi-Private Rooms
Golden Age Care
AL
RESC
RC
Millbrae (Lomita Park)
6
Facility 6
CA AVG 103
Rank #1,318 / 1,645
No
91
Facility 91
CA AVG 59
Rank #155 / 2,057
78
Facility 78
CA AVG 81
Rank #893 / 1,474
5
0
Facility 0
CA AVG 13
Rank #1 / 1,387
8
Facility 8
CA AVG 3
Rank #1,244 / 1,433
22
Facility 22
CA AVG 13
Rank #344 / 1,505
 100.0% -Golden Age, IncPrivate Rooms / Semi-Private Rooms
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Financial Assistance for
Assisted Living in California

Hearts at Millwood Assisted Living is located in Millbrae, California.
Here are the financial assistance programs available to residents in California.

Get Financial aid guidance

Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+
General California resident, Medi-Cal eligible, nursing home risk.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
CA

County-managed; waitlists possible.

Benefits
In-home support (4-6 hours/day) Respite care (14 days/year) Meals (~$6/meal) Transportation (8 trips/month) Care management

In-Home Supportive Services (IHSS)

California IHSS

Age 65+
General California resident, Medicaid-eligible or low-income.
Income Limits ~$1,732/month individual, Medi-Cal threshold
Asset Limits $2,000 individual
CA

Can hire family as caregivers.

Benefits
Personal care (up to 283 hours/month) Homemaker services Respite (varies)

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+
General California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
Income Limits ~$2,829/month 300% FBR, individual
Asset Limits $2,000 individual
CA

Available in 38 counties; waitlists common.

Benefits
Case management Respite care (up to 10 days/year) Minor home mods (avg. $500) Adult day care (~$50/day)

Property Tax Postponement Program (PTP)

CA PTP

Age 62+
General California resident, own and live in home, 40% equity.
Income Limits (2025) ~$51,500/year household, adjusted annually
Asset Limits Equity-based; no strict asset cap.
CA

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Benefits
Property tax deferral (avg. $1,000-$3,000/year, varies by county)

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled
General California resident, Medi-Cal-eligible, nursing home-eligible.
Income Limits ~$2,829/month 300% FBR, individual
Asset Limits $2,000 individual
CA

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

Benefits
Personal care in ALFs (5-7 hours/day) Medication management Social services

California CARES Program

CA CARES

Age —
General Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.
Asset Limits Not applicable; need-based.
CA

High demand in urban areas; complements IHSS respite.

Benefits
Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

Frequently Asked Questions about Hearts at Millwood Assisted Living

Who is the owner of Hearts at Millwood Assisted Living?

Hearts at Millwood Assisted Living is legally operated by Hearts At Millwood Rcfe Inc, and administered by Eli Hart Ermitano.

Is Hearts at Millwood Assisted Living in a walkable area?

Hearts at Millwood Assisted Living has a walk score of 75. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the occupancy rate at Hearts at Millwood Assisted Living?

Hearts at Millwood Assisted Living's occupancy is 100%.

How long has Hearts at Millwood Assisted Living been in business?

Hearts at Millwood Assisted Living has been operating for approximately 6 years, based on available licensing and registration records.

Are pets allowed at Hearts at Millwood Assisted Living?

No, Hearts at Millwood Assisted Living has a no-pet policy.

Who is the administrator of Hearts at Millwood Assisted Living?

Eli Hart Ermitano is the administrator of Hearts at Millwood Assisted Living.

How many beds does Hearts at Millwood Assisted Living have?

Hearts at Millwood Assisted Living has 6 beds.

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