Hearts at Millwood Assisted Living

Overview of Hearts at Millwood Assisted Living

Hearts at Millwood Assisted Living is an exceptional residential care facility nestled in the heart of Millbrae, California. They pride themselves on cultivating an environment that radiates kindness, joy, and a profound commitment to the well-being of their residents. What truly sets them apart is their unwavering dedication to building strong relationships within the community. As a family-owned facility, they go above and beyond to create a sense of warmth. This genuine approach creates an atmosphere of trust and camaraderie.

With constant nursing supervision, the home ensures that residents receive the highest level of care and attention. Their team of compassionate healthcare professionals works tirelessly to ensure the physical and emotional well-being of each resident. Moreover, the facility is thoughtfully designed to be wheelchair accessible, promoting ease of movement and enhancing overall comfort. From creating a stimulating environment that nurtures the mind to fostering opportunities for genuine human connection, every aspect of their care is tailored to promote a vibrant lifestyle.

(650) 777-8166

6-bed community

A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.

5 years in operation

An established community with some operational experience and growing routines.

Walk Score: 75 / 100

Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

About this community

Occupancy

Occupancy rate

100%

Higher than the California average: 72.8%

Occupied beds

6 / 6

Average residents per home in California 87 per day

Facility TypeResidential Care Elderly

StatusLicensed

IssuanceJune 3, 2020

CountySan Mateo

Hearts at Millwood Assisted Living is legally operated by Hearts At Millwood Rcfe Inc, and administrated by Eli Hart Ermitano.

What does this home offer?

Housing Options: Private Rooms / Semi-Private Rooms

Building Type: Single-story

Transportation Services

Fitness and Recreation

Types of Care at Hearts at Millwood Assisted Living

Assisted Living Memory Care

Since 2021 · 5 years of data 8 citations 10 total visits 1 complaint visit 4 official inspections 1 complaint investigation

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. California state average

Overall vs. CA average

Latest Inspection February 3, 2026 Other

Citations Citations are formal regulatory issues recorded during state inspections.

Metric	This Facility	CA Average	vs. CA Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	8	10	This facility has 20% fewer total citations than a typical California assisted living residence (8 vs. CA avg 10). Click this badge to view the full California ranking.↓ 20% better
Serious citations (Type A) Violations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action.	2	—	—
Moderate citations (Type B) Violations that do not pose an immediate risk but still represent a departure from required care or operational standards.	6	—	—
Citations per year Average citations per year since 2021.	1.6	2	This facility has 20% fewer citations per year than a typical California assisted living residence (1.6 vs. CA avg 2). Click this badge to view the full California ranking.↓ 20% better
Citations per inspection Average citations per inspection.	0.8	3.3	This facility has 76% fewer citations per inspection than a typical California assisted living residence (0.8 vs. CA avg 3.3). Click this badge to view the full California ranking.↓ 76% better

Inspections & Visits State inspections evaluate whether the facility meets health and safety standards.

Metric	This Facility	CA Average	vs. CA Avg
Total visits Combined count of complaint visits, other regulatory visits, and official scheduled inspections.	10	16	This facility has 38% fewer total visits than a typical California assisted living residence (10 vs. CA avg 16). Click this badge to view the full California ranking.↓ 38% better
Complaint visits On-site visits triggered by formal complaints filed by residents, families, or staff.	1	13	This facility has 92% fewer complaint visits than a typical California assisted living residence (1 vs. CA avg 13). Click this badge to view the full California ranking.↓ 92% better
Other visits Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.	5	7	This facility has 29% fewer other visits than a typical California assisted living residence (5 vs. CA avg 7). Click this badge to view the full California ranking.↓ 29% better
Official inspections Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.	4	4	This facility has official inspections in line with the California average (4 vs. CA avg 4). Click this badge to view the full California ranking.— At avg
Complaint investigations On-site investigations triggered by complaints filed with California regulators.	1	10	This facility has 90% fewer complaint investigations than a typical California assisted living residence (1 vs. CA avg 10). Click this badge to view the full California ranking.↓ 90% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The facility’s inspection record is mixed, with recent visits showing no deficiencies but prior citations for operating over capacity, missing physician orders, and incomplete staff medication training. On June 14, 2024, inspectors cited two deficiencies involving bed rail orders and staff training, while a May 22, 2023 complaint substantiated that the facility housed seven residents over its six-person license, posing immediate safety risks. The last two inspections on June 4, 2025, and February 3, 2026, found the facility in full compliance with no deficiencies.

Read the full inspection reports for this facility, including detailed findings and corrective actions.

Show Inspection Reports

Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+

General California resident, Medi-Cal eligible, nursing home risk.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

County-managed; waitlists possible.

Benefits

In-home support (4-6 hours/day) Respite care (14 days/year) Meals (~$6/meal) Transportation (8 trips/month) Care management

In-Home Supportive Services (IHSS)

California IHSS

Age 65+

General California resident, Medicaid-eligible or low-income.

Income Limits ~$1,732/month individual, Medi-Cal threshold

Asset Limits $2,000 individual

Can hire family as caregivers.

Benefits

Personal care (up to 283 hours/month) Homemaker services Respite (varies)

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+

General California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 38 counties; waitlists common.

Benefits

Case management Respite care (up to 10 days/year) Minor home mods (avg. $500) Adult day care (~$50/day)

Property Tax Postponement Program (PTP)

CA PTP

Age 62+

General California resident, own and live in home, 40% equity.

Income Limits (2025) ~$51,500/year household, adjusted annually

Asset Limits Equity-based; no strict asset cap.

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Benefits

Property tax deferral (avg. $1,000-$3,000/year, varies by county)

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled

General California resident, Medi-Cal-eligible, nursing home-eligible.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

Benefits

Personal care in ALFs (5-7 hours/day) Medication management Social services

California CARES Program

CA CARES

Age —

General Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.

Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.

Asset Limits Not applicable; need-based.

High demand in urban areas; complements IHSS respite.

Benefits

Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

1.6 miles from city center Estimated distance in miles from Millbrae's city center to Hearts at Millwood Assisted Living's address, calculated via Google Maps. — 3.9 miles to nearest hospital (Kaiser Permanente South San Francisco Medical Center)

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Compare Assisted Living around Millbrae

The information below is reported by the California Department of Social Services and Department of Public Health.

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The Magnolia of Millbrae	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.	Millbrae	180	Yes	89	4	1	-	27	76.1%	A+	Magnolia Of Millbrae, Inc.	1 Bed / 2 Bed
Cadence Millbrae by Cogir	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Millbrae	165	Yes	93	3	14	9	7	95.2%	-	1201 Broadway-Operator LLC;Cadence Sl Millbrae LLC	Studio / 1 Bed
Hearts at Millwood Assisted Living	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.	Millbrae	6	No	75	4	1	2	5	100.0%	-	Hearts At Millwood Rcfe Inc	Private Rooms / Semi-Private Rooms
Golden Age Care	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.	Millbrae (Lomita Park)	6	No	91	3	-	8	21	100.0%	-	Golden Age, Inc	Private Rooms / Semi-Private Rooms
Millbrae Paradise Retirement Home	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Millbrae	6	Yes	51	2	-	-	2	100.0%	-	Szb LLC	Private Rooms

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Who is the owner of Hearts at Millwood Assisted Living?

The legal owner and operator of Hearts at Millwood Assisted Living is Hearts At Millwood Rcfe Inc.

Is Hearts at Millwood Assisted Living in a walkable area?

Hearts at Millwood Assisted Living has a walk score of 75. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the occupancy rate at Hearts at Millwood Assisted Living?

Hearts at Millwood Assisted Living's occupancy is 100%.

Who is the administrator of Hearts at Millwood Assisted Living?

Eli Hart Ermitano is the administrator of Hearts at Millwood Assisted Living.

How many beds does Hearts at Millwood Assisted Living have?

Hearts at Millwood Assisted Living has 6 beds.

Has Hearts at Millwood Assisted Living had any recent deficiencies or citations?

Hearts at Millwood Assisted Living has had 8 recently reported deficiencies.

What is the phone number of Hearts at Millwood Assisted Living?

(650) 777-8166 will put you in contact with the team at Hearts at Millwood Assisted Living.