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Hearts at Millwood Assisted Living is an exceptional residential care facility nestled in the heart of Millbrae, California. They pride themselves on cultivating an environment that radiates kindness, joy, and a profound commitment to the well-being of their residents. What truly sets them apart is their unwavering dedication to building strong relationships within the community. As a family-owned facility, they go above and beyond to create a sense of warmth. This genuine approach creates an atmosphere of trust and camaraderie.
With constant nursing supervision, the home ensures that residents receive the highest level of care and attention. Their team of compassionate healthcare professionals works tirelessly to ensure the physical and emotional well-being of each resident. Moreover, the facility is thoughtfully designed to be wheelchair accessible, promoting ease of movement and enhancing overall comfort. From creating a stimulating environment that nurtures the mind to fostering opportunities for genuine human connection, every aspect of their care is tailored to promote a vibrant lifestyle.
Higher than the California average: 72.8%Hearts at Millwood Assisted Living is legally operated by Hearts At Millwood Rcfe Inc, and administrated by Eli Hart Ermitano.
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the California state average. See the assisted living residences benchmark below for the typical California score; higher is better.
Near the California average for assisted living residences.
California assisted living residences benchmark: C 76/100
Inspection score: 78 out of 100. Letter grade C+. Near the California average for assisted living residences.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 8 | 10 | This facility has 20% fewer total citations than a typical California assisted living residence (8 vs. CA avg 10).↓ 20% better |
|
Serious citations (Type A)
Violations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action.
| 2 | 3 | This facility has 33% fewer serious citations (type a) than a typical California assisted living residence (2 vs. CA avg 3).↓ 33% better |
|
Moderate citations (Type B)
Violations that do not pose an immediate risk but still represent a departure from required care or operational standards.
| 6 | 4 | This facility has 50% more moderate citations (type b) than a typical California assisted living residence (6 vs. CA avg 4).↑ 50% worse |
|
Citations per year
Average citations per year since 2021.
| 1.6 | 2 | This facility has 20% fewer citations per year than a typical California assisted living residence (1.6 vs. CA avg 2).↓ 20% better |
|
Citations per inspection
Average citations per inspection.
| 0.8 | 3.3 | This facility has 76% fewer citations per inspection than a typical California assisted living residence (0.8 vs. CA avg 3.3).↓ 76% better |
Inspections & Visits
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total visits
Combined count of complaint visits, other regulatory visits, and official scheduled inspections.
| 10 | 16 | This facility has 38% fewer total visits than a typical California assisted living residence (10 vs. CA avg 16).↓ 38% better |
|
Complaint visits
On-site visits triggered by formal complaints filed by residents, families, or staff.
| 1 | 13 | This facility has 92% fewer complaint visits than a typical California assisted living residence (1 vs. CA avg 13).↓ 92% better |
|
Other visits
Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.
| 5 | 7 | This facility has 29% fewer other visits than a typical California assisted living residence (5 vs. CA avg 7).↓ 29% better |
|
Official inspections
Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.
| 4 | 4 | This facility has official inspections in line with the California average (4 vs. CA avg 4).— At avg |
|
Complaint investigations
On-site investigations triggered by complaints filed with California regulators.
| 1 | 10 | This facility has 90% fewer complaint investigations than a typical California assisted living residence (1 vs. CA avg 10).↓ 90% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The facility’s inspection record is mixed, with recent visits showing no deficiencies but prior citations for operating over capacity, missing physician orders, and incomplete staff medication training. On June 14, 2024, inspectors cited two deficiencies involving bed rail orders and staff training, while a May 22, 2023 complaint substantiated that the facility housed seven residents over its six-person license, posing immediate safety risks. The last two inspections on June 4, 2025, and February 3, 2026, found the facility in full compliance with no deficiencies.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection Reports
Housing Options: Private Rooms / Semi-Private Rooms
Building Type: Single-story
Transportation Services
Fitness and Recreation
1.6 miles from city center
Estimated distance in miles from Millbrae's city center to Hearts at Millwood Assisted Living's address, calculated via Google Maps.
— 3.9 miles to nearest hospital (Kaiser Permanente South San Francisco Medical Center)
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Hearts at Millwood Assisted Living is located in Millbrae, California.
Here are the financial assistance programs available to residents in California.
The information below is reported by the California Department of Social Services and Department of Public Health.
| The Magnolia of Millbrae |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Millbrae | 180 | Yes | 89 | 4 | 1
Facility
1
CA AVG
11.6
Rank
#210 / 1397 | -
Facility
-
CA AVG
3.2
Rank
#1 / 1164 | 27
Facility
27
CA AVG
11
Rank
#111 / 1365 |
76.1%
Facility
76.1%
CA AVG
73.6%
Rank
#668 / 1289 | A+ | Magnolia Of Millbrae, Inc. | 1 Bed / 2 Bed |
| Cadence Millbrae by Cogir |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Millbrae | 165 | Yes | 93 | 3 | 14
Facility
14
CA AVG
11.6
Rank
#995 / 1397 | 9
Facility
9
CA AVG
3.2
Rank
#1033 / 1164 | 7
Facility
7
CA AVG
11
Rank
#669 / 1365 |
84.8%
Facility
84.8%
CA AVG
73.6%
Rank
#371 / 1289 | - | 1201 Broadway-Operator LLC;Cadence Sl Millbrae LLC | Studio / 1 Bed |
| Hearts at Millwood Assisted Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Millbrae | 6 | No | 75 | 4 | 1
Facility
1
CA AVG
11.6
Rank
#210 / 1397 | 2
Facility
2
CA AVG
3.2
Rank
#600 / 1164 | 5
Facility
5
CA AVG
11
Rank
#844 / 1365 |
100.0%
Facility
100.0%
CA AVG
73.6%
Rank
#1 / 1289 | - | Hearts At Millwood Rcfe Inc | Private Rooms / Semi-Private Rooms |
The legal owner and operator of Hearts at Millwood Assisted Living is Hearts At Millwood Rcfe Inc.
Hearts at Millwood Assisted Living has a walk score of 75. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
Hearts at Millwood Assisted Living's occupancy is 100%.
Eli Hart Ermitano is the administrator of Hearts at Millwood Assisted Living.
Hearts at Millwood Assisted Living has 6 beds.
Hearts at Millwood Assisted Living has had 8 recently reported deficiencies.
(650) 777-8166 will put you in contact with the team at Hearts at Millwood Assisted Living.
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