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Hearts at Millwood Assisted Living
Assisted Living & Residential Care · Millbrae, CA
Exterior view of the Hearts at Millwood facility entrance Common area with seating and television Interior dining area with a large table and seating Outdoor patio area with seating Cozy resident room with bed and nightstand Cozy bedroom with light-colored decor A bright and clean senior bathroom with safety features Bright kitchen area with modern appliances Cozy private bedroom with a bed and armchair

Hearts at Millwood Assisted Living

Assisted Living & Residential Care · Millbrae, CA
416 Millwood Dr, Millbrae, CA 94030 View map Calculator: See prices in your area
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Overview of Hearts at Millwood Assisted Living

Hearts at Millwood Assisted Living is a small, family-owned residential care home for the elderly in Millbrae, a really walkable neighborhood in San Mateo County. With all units currently filled, the single-story facility offers six beds in private and semi-private room configurations. Eli Hart Ermitano administers the home through Hearts At Millwood Rcfe Inc.

The home prioritizes close, attentive care via constant nursing supervision and an emphasis on individualized attention. It’s wheelchair-accessible, bolstering residents with varying mobility needs. With only six residents, the setting naturally fosters an intimate, home-like atmosphere that many families prefer over bigger communities. Situated on Millwood Drive with a Walk Score of 75, the neighborhood offers solid walkability, making it easy for visiting families to explore the area on foot and for occupants to reach nearby essentials. Transportation services support residents’ outings and appointments. The facility also provides fitness and recreation programming to promote active engagement.

Inspections mirror a sound compliance record. Operating for six years, Hearts at Millwood Assisted Living upholds a track record of meeting regulatory standards.

Facility Direct Line (650) 777-8166
Facility Direct Line (650) 777-8166
Bed community size
6-bed community Rank #1321 / 1648Bed count — State benchmarkedThis home is ranked 1321st out of 1648 homes in California for Bed Count. Shows this facility's certified or reported bed count compared to other California facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
Years in operation
6 years in operation Rank #899 / 1494Years in operation — State benchmarkedThis home is ranked 899th out of 1494 homes in California for Years In Operation. Shows how long this facility has been in operation compared to other California facilities. Longer operating histories may benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
An established community with some operational experience and growing routines.
Walk Score
Walk Score: 75 / 100 Rank #562 / 2087Walk Score — State benchmarkedThis home is ranked 562nd out of 2087 homes in California for Walk Score. Shows how walkable this facility's neighborhood is compared to the average Walk Score across California facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

About this community

Occupancy

Occupancy rate
100%
Rank #1 / 1496Occupancy rate — State benchmarkedThis home is ranked 1st out of 1496 homes in California for Occupancy. Shows this facility's occupancy rate versus the California average, with its Statewide rank out of 1496. Higher occupancy signals strong local demand and financial stability.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Higher than the California average: 72.8%
Occupied beds
6 / 6
Average occupied beds in California homes 87 beds

License Details

Facility TypeResidential Care Elderly
StatusClosed
IssuanceJune 3, 2020
CountySan Mateo

Ownership & Operating Entity

Hearts at Millwood Assisted Living is legally operated by Hearts At Millwood Rcfe Inc, and administered by Eli Hart Ermitano.

Contact Hearts at Millwood Assisted Living

Inspection History

In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.

Since 2021 · 5 years of data 8 citations 10 total visits 1 complaint visit 4 official inspections 1 complaint investigation
Inspection Score Info A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the California state average. The score below shows how many points this facility sits above or below the typical California assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.

3 points above the California average for assisted living residences (81/100)

Rank #730 / 1399 in California Inspection Score — State benchmarked This home is ranked 730th out of 1399 homes in California for Inspection Score. Shows this facility's inspection score compared to the California average among 1399 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking. This is a proprietary Assisted Living Magazine score. Inspection score: 84 out of 100. Letter grade B. 3 points above the California average for assisted living residences (81/100)

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. California state average
Overall vs. CA average 1 Worse Metrics worse than California average:
• Moderate citations (Type B) (50% above) 1 At Avg Metrics at California average:
• Official inspections (at CA avg) 8 Better Metrics better than California average:
• Total citations (20% below)
• Serious citations (Type A) (33% below)
• Citations per year (20% below)
• Citations per inspection (76% below)
• Total visits (38% below)
• Complaint visits (92% below)
• Other visits (29% below)
• Complaint investigations (90% below)
Latest Inspection April 8, 2026

Citations Info Citations are formal regulatory issues recorded during state inspections.

This FacilityCA Averagevs. CA Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 810 This facility has 20% fewer total citations than a typical California assisted living residence (8 vs. CA avg 10).↓ 20% better
Serious citations (Type A) Info Citations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action. 23 This facility has 33% fewer serious citations (type a) than a typical California assisted living residence (2 vs. CA avg 3).↓ 33% better Rank #599 / 1160 Serious citations (Type A) — State benchmarked This home is ranked 599th out of 1160 homes in California for # of serious citations. Shows this facility's # of serious citations compared to the California average among 1160 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Moderate citations (Type B) Info Citations that do not pose an immediate risk but still represent a departure from required care or operational standards. 64 This facility has 50% more moderate citations (type b) than a typical California assisted living residence (6 vs. CA avg 4).↑ 50% worse
Citations per year Info Average citations per year since 2021. 1.62 This facility has 20% fewer citations per year than a typical California assisted living residence (1.6 vs. CA avg 2).↓ 20% better
Citations per inspection Info Average citations per inspection. 0.83.3 This facility has 76% fewer citations per inspection than a typical California assisted living residence (0.8 vs. CA avg 3.3).↓ 76% better

Inspections & Visits Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityCA Averagevs. CA Avg
Total visits Info Combined count of complaint visits, other regulatory visits, and official scheduled inspections. 1016 This facility has 38% fewer total visits than a typical California assisted living residence (10 vs. CA avg 16).↓ 38% better
Complaint visits Info On-site visits triggered by formal complaints filed by residents, families, or staff. 113 This facility has 92% fewer complaint visits than a typical California assisted living residence (1 vs. CA avg 13).↓ 92% better Rank #210 / 1388 Complaint visits — State benchmarked This home is ranked 210th out of 1388 homes in California for # of complaint visits. Shows this facility's # of complaint visits compared to the California average among 1388 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Other visits Info Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits. 57 This facility has 29% fewer other visits than a typical California assisted living residence (5 vs. CA avg 7).↓ 29% better
Official inspections Info Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards. 44 This facility has official inspections in line with the California average (4 vs. CA avg 4).— At avg
Complaint investigations Info On-site investigations triggered by complaints filed with California regulators. 110 This facility has 90% fewer complaint investigations than a typical California assisted living residence (1 vs. CA avg 10).↓ 90% better

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

  • February 3, 2026 inspection found no deficiencies or citations during an unannounced case management visit.
  • June 14, 2024 annual inspection cited two deficiencies for missing physician orders on bed rails and incomplete annual medication training for staff.
  • May 22, 2023 complaint investigation substantiated the facility operated over licensed capacity with 7 residents for 53 days in 2022, posing immediate health and safety risks.
Show Inspection Reports

What does this home offer?

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No pets allowed

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Housing Options: Private Rooms / Semi-Private Rooms

Building type icon
Building type icon

Building Type: Single-story

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Transportation Services

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Fitness and Recreation

Places of interest near Hearts at Millwood Assisted Living

Address 1.6 miles from city center Info Estimated distance in miles from Millbrae's city center to Hearts at Millwood Assisted Living's address, calculated via Google Maps. — 3.9 miles to nearest hospital (Kaiser Permanente South San Francisco Medical Center)

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The information below is reported by the California Department of Social Services and Department of Public Health.

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 100.0% -Hearts At Millwood Rcfe IncPrivate Rooms / Semi-Private Rooms
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Financial Assistance for
Assisted Living in California

Hearts at Millwood Assisted Living is located in Millbrae, California.
Here are the financial assistance programs available to residents in California.

Get Financial aid guidance

Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+
General California resident, Medi-Cal eligible, nursing home risk.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
CA

County-managed; waitlists possible.

Benefits
In-home support (4-6 hours/day) Respite care (14 days/year) Meals (~$6/meal) Transportation (8 trips/month) Care management

In-Home Supportive Services (IHSS)

California IHSS

Age 65+
General California resident, Medicaid-eligible or low-income.
Income Limits ~$1,732/month individual, Medi-Cal threshold
Asset Limits $2,000 individual
CA

Can hire family as caregivers.

Benefits
Personal care (up to 283 hours/month) Homemaker services Respite (varies)

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+
General California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
Income Limits ~$2,829/month 300% FBR, individual
Asset Limits $2,000 individual
CA

Available in 38 counties; waitlists common.

Benefits
Case management Respite care (up to 10 days/year) Minor home mods (avg. $500) Adult day care (~$50/day)

Property Tax Postponement Program (PTP)

CA PTP

Age 62+
General California resident, own and live in home, 40% equity.
Income Limits (2025) ~$51,500/year household, adjusted annually
Asset Limits Equity-based; no strict asset cap.
CA

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Benefits
Property tax deferral (avg. $1,000-$3,000/year, varies by county)

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled
General California resident, Medi-Cal-eligible, nursing home-eligible.
Income Limits ~$2,829/month 300% FBR, individual
Asset Limits $2,000 individual
CA

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

Benefits
Personal care in ALFs (5-7 hours/day) Medication management Social services

California CARES Program

CA CARES

Age —
General Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.
Asset Limits Not applicable; need-based.
CA

High demand in urban areas; complements IHSS respite.

Benefits
Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

Frequently Asked Questions about Hearts at Millwood Assisted Living

Who is the owner of Hearts at Millwood Assisted Living?

Hearts at Millwood Assisted Living is legally operated by Hearts At Millwood Rcfe Inc, and administered by Eli Hart Ermitano.

Is Hearts at Millwood Assisted Living in a walkable area?

Hearts at Millwood Assisted Living has a walk score of 75. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the occupancy rate at Hearts at Millwood Assisted Living?

Hearts at Millwood Assisted Living's occupancy is 100%.

Are pets allowed at Hearts at Millwood Assisted Living?

No, Hearts at Millwood Assisted Living has a no-pet policy.

Who is the administrator of Hearts at Millwood Assisted Living?

Eli Hart Ermitano is the administrator of Hearts at Millwood Assisted Living.

How many beds does Hearts at Millwood Assisted Living have?

Hearts at Millwood Assisted Living has 6 beds.

Has Hearts at Millwood Assisted Living had any citations?

Hearts at Millwood Assisted Living has had 8 reported citations since 2021 according to records from California Department of Social Services (CDSS).

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