Heritage Center

Assisted Living Home
Overview of Heritage Center

Based in the neighborhood of Evansville, IN, Heritage Center is a trusted senior living community that aims to provide a relaxing and nurturing living environment for seniors who wish to live their retirement life in comfort. The community offers an array of care services for residents’ ever-changing needs, including enhanced assisted living, rehabilitation and therapy services, skilled, long term and short term nursing care. A dependable care team consisting of well-trained nurses are always on standby to offer various assistance and attend to residents’ needs and emergencies immediately, giving residents peace of mind.

Residents in the community are empowered to maintain an active and individual lifestyle that they prefer while enjoying a plethora of fun and engaging activities, events, celebrations, and programs. With access to various rehabilitation and therapeutic services, residents needing support with their recovery process are guaranteed to enjoy a speedy recovery and get back to their routines as soon as possible. Here, residents can age in place comfortably with all the care and support they need right outside their doors.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
2/5
Indiana average: 3.1/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
2/5
Indiana average: 2.8/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
3/5
Indiana average: 2.5/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
4/5
Indiana average: 4.1/5

Nursing care per resident

Info Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
3h 46m per day

This home provides 9% more nursing time per resident than the state average.

Indiana average: 3h 26m per day

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 172

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Indiana average
Occupancy rate 73%
Residents per day (avg) 136
Occupancy rate
73%
Residents per day (avg)
136

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

91% of new residents, usually for short-term rehab.

Typical stay 10 days

Private pay

4% of new residents, often for short stays.

Typical stay 2 - 3 years

Medicaid

5% of new residents, often for long-term daily care.

Typical stay 4 - 5 years

Finances and operations

Governmental home
County
Home revenue
$13.8M
Operating deficit
-$2.0M
Governmental home County
Home revenue
$13,796,850.00
Operating deficit
$-1,961,602.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$6.6M
47.8% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$9.2M
Total costs $15.8M
Bed community size
172-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Years in operation
46 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 25 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy Rate
59%
Occupied Beds
101 of 172
Percentage of available beds currently in use by residents.
Facility Type
NURSING HOME (Skilled Nursing Facility)
License Date
January 2, 2025
License Expiration
January 31, 2026

Additional licensing details

License number: 25-000043-1

Ownership & operating entity

Heritage Center is legally operated by PULASKI MEMORIAL HOSPITAL, and administrated by ADAM STRICKLAND.

Profit status: OTHER

Type Of Units

SNF (Skilled Nursing)
20 units
SNF/NF (Combined)
152 units
Total beds
172 units

Staffing

Key information about the people who lead and staff this community.

Leadership

Medical Director: Gregory Rodocker
Director of Nursing: KIMBERLY EDEN
Contact: Mr. Mark Ambrose, CFO

Contact Information

Fax: (812) 429-1849

What does this home offer?

Minimum age icon
Minimum age icon

Minimum Age: 55 Years Old

Housing options icon
Housing options icon

Housing Options: Studio / 1 Bed / 2 Bed

Building type icon
Building type icon

Building Type: Single-story

Types of Care at Heritage Center

Assisted Living Memory Care Respite Care
Contact Heritage Center

Inspection History

In Indiana, the Department of Health, Division of Long Term Care is the primary regulatory body that performs onsite inspections and quality of care reviews for all licensed facilities.

7 visits/inspections

8 visits/inspections triggered by complaints

Results

3 with citations

4 without citations

1 complaint

Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.

Latest inspection

Date:May 13, 2025
Type:Life Safety

14 total citations

Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.

13 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Compare Assisted Living around Evansville

The information below is reported by the Indiana Department of Health, Division of Long Term Care.
Melrose Assisted Living LLC
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IN 47725
198
No
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed / 2 Bed
Heritage Center
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Evansville
172
No
A+
25
PULASKI MEMORIAL HOSPITAL
58.7%
$12,449,695.00
$6,598,496.00
53%
135.50
2/5
3.7598
2/5
3/5
4/5
29
2
+21%
+9%
-15%
Studio / 1 bed / 2 bed
Park Terrace Village
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Evansville (Westside)
96
No
A+
30
HAYES, DAVID
54.2%
$7,995,922.00
$4,006,786.00
50.1%
59.90
3/5
3.1828
2/5
2/5
5/5
34
-
-39%
-7%
-22%
Studio / 1 Bed / 2 Bed
Leisure Living Lakeside
IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

Evansville (Westside)
-
No
-
10
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
1 bed / 2 bed
Melrose Assisted Living
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

SNF

Nursing Homes 24/7 care needed

Evansville
-
No
A+
11
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed / 2 Bed

Living Spaces & Floor Plans

Heritage Center Studio
Heritage Center 2Br
Heritage Center 1Br

Places of interest near Heritage Center

Address 3.4 miles from city center — 1.49 miles to nearest hospital (Wilson Chiropractic Cener)

Address 1201 W Buena Vista Rd, Evansville, IN 47710

Calculate Travel Distance to Heritage Center

Add your location

Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

347
Total Staff
164
Employees
183
Contractors
57,847
Total Hours (Quarter)
81
Avg Staff/Day
7.8
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse408.7 Yes
Licensed Practical Nurse588.9 Yes
Certified Nursing Assistant1577.9 Yes
Staff by Category
Administration
2 staff
7.3hs shift avg
Nursing Staff
292 staff
8.2hs shift avg
Physicians & Practitioners
2 staff
8.3hs shift avg
Therapy Services
28 staff
6.4hs shift avg
Activities & Recreation
2 staff
6.1hs shift avg
Social Services
3 staff
4.6hs shift avg
Dietary Services
16 staff
6.4hs shift avg
Other Services
2 staff
9.1hs shift avg
Contractor Analysis
17.5%
of total hours from contractors
10,127 contractor hours this quarter
Medication Aide/Technician: 14 Registered Nurse: 23 Licensed Practical Nurse: 47 Certified Nursing Assistant: 96 Occupational Therapy Assistant: 1 Medical Director: 1 Occupational Therapy Aide: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant619615722,64691100%7.9
Medication Aide/Technician2114358,69791100%7.9
Registered Nurse1723406,68391100%8.7
Licensed Practical Nurse1147586,63991100%8.9
Other Dietary Services Staff100102,66691100%6
Dietitian6061,9408897%7.2
Speech Language Pathologist8081,32491100%6.1
RN Director of Nursing2021,2447684%9.1
Nurse Practitioner2021,0456673%8.3
Dental Services Staff2021,0266976%9.1
Respiratory Therapy Technician5059237684%7.2
Physical Therapy Aide5059177987%6.5
Physical Therapy Assistant8088297987%6.8
Administrator1014966268%8
Therapeutic Recreation Specialist2024115763%6.1
Qualified Social Worker3031432730%4.6
Occupational Therapy Aide011972629%3.7
Occupational Therapy Assistant011691618%4.3
Medical Director011521314%4

Health Inspection History

Inspections
Total health inspections 4

Indiana average 6


Last Health inspection on Apr 2025

Total health citations 29
Citations per inspection
7.25

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

28 of 29 citations resulted from standard inspections; and 1 of 29 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Indiana average

Indiana average: 0.2


Serious Health citations More info 2
233% worse than Indiana average

Indiana average: 0.6

0 critical citations More info Indiana average: 0.2

2 serious citations More info Indiana average: 0.6

25 moderate citations More info Indiana average: 23.8

2 minor citations More info Indiana average: 0.4
Citations history (last 3 years)
Infection Control moderate citation Apr 25, 2025
Corrected

Infection Control moderate citation Apr 25, 2025
Corrected

Pharmacy moderate citation Apr 25, 2025
Corrected

Pharmacy moderate citation Apr 25, 2025
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: County Government
Part of: Pulaski Memorial Hospital
Resident Census by Payment Source
139 Total Residents
Medicare 21 (15.1%)
Medicaid 91 (65.5%)
Private Pay/Other 27 (19.4%)
Programs & Services
Residents' Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 11.2
40% worse than Indiana average

Indiana average: 8.0

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 23.9
40% worse than Indiana average

Indiana average: 17.1

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 19.1%
59% worse than Indiana average

Indiana average: 12.0%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 22.7%
58% worse than Indiana average

Indiana average: 14.4%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 30.0%
22% worse than Indiana average

Indiana average: 24.6%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 3.6%
6% better than Indiana average

Indiana average: 3.9%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 2.9%
35% better than Indiana average

Indiana average: 4.4%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 1.2%
5% better than Indiana average

Indiana average: 1.2%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 8.0%
40% worse than Indiana average

Indiana average: 5.7%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 15.3%
36% better than Indiana average

Indiana average: 24.1%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 12.8%
In line with Indiana average

Indiana average: 12.4%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 98.0%
5% better than Indiana average

Indiana average: 93.7%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 92.4%
In line with Indiana average

Indiana average: 95.4%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 95.4%
17% better than Indiana average

Indiana average: 81.7%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 1.1%
23% better than Indiana average

Indiana average: 1.4%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 83.5%
6% better than Indiana average

Indiana average: 79.0%

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

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The True Cost of Assisted Living in 2025 – And How Families Are Paying For It

Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Financial Aid for Indiana Seniors

Get financial aid guidance

Aged and Disabled Waiver

Indiana Medicaid A&D Waiver

Age 65+ or disabled, Indiana resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Requires level-of-care determination.

CHOICE Program

Indiana CHOICE

Age 60+, Indiana resident, at risk of nursing home.

~$2,000/month (varies).

$10,000 (individual).

Limited funding; regional variation.

Residential Care Assistance Program (RCAP)

Indiana Residential Care Assistance Program

Age 65+, or blind, or disabled, Indiana resident, in approved facility, low-income or SSI recipient.

~$1,004/month (including SSI).

$2,000 (individual), $3,000 (couple).

~50 facilities statewide; per diem rate set by FSSA.

Medicare Savings Program (MSP)

Indiana Medicare Savings Program

Age 65+ or disabled, Indiana resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; no waitlist.

National Family Caregiver Support Program (NFCSP) Respite

Indiana NFCSP Respite Care

Caregivers of 60+ needing care or 55+ caregivers of others; Indiana resident; functional needs (2+ ADLs).

Prioritizes ~$24,980/year (individual); no strict cap.

Not assessed; need-based.

16 AAAs; prioritizes low-income, rural caregivers.

Senior Community Service Employment Program (SCSEP)

Indiana SCSEP

Age 55+, unemployed, low-income, Indiana resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents.

VA Aid and Attendance (A&A) and Housebound Benefits

Indiana VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, Indiana resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand statewide.

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