Total health inspections
2
Louisiana average 6.5
Last Health inspection on Mar 2025
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Heritage Manor Stratmore Nursing & Rehabilitation Center
Memory Care Home
Heritage Manor Stratmore Nursing & Rehabilitation Center
Memory Care Home
Overview of Heritage Manor Stratmore Nursing & Rehabilitation Center
Situated along Stratmore Drive, Louisiana, Heritage Manor Nursing & Rehabilitation Center is an ideal partner in providing gold standard memory care with skilled nursing to those with conditions that impact memory like Alzheimer’s and dementia. With expert staff on call 24 hours a day specializing in memory care services, and individualized treatment approaches tailored to each resident, Heritage Manor makes the transition from home to professional care, worry-free. Facilities include graceful private and Medicaid rooms, harping on the benefits these give towards a sense of home, privacy and control, delicious dietician-curated meals, a fully-equipped gym, a relaxing spa, and a movie theater.
Emphasizing the need for mental, physical, and emotional stimulation for residents, activities at Heritage Manor foster interest development such as art and crafts sessions, evening puzzles, and monthly parties, while community outings keep things exciting but safe for everyone. Family members are also welcome to join in on social events, ensuring that your loved one receives the support they deserve, in full-force.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
LPN / LVN
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
142
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
84.2%
Residents per day (avg)
129
Occupancy rate
84.2%
Residents per day (avg)
129
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
58% of new residents, usually for short-term rehab.
Typical stay
3 - 4 months
Private pay
28% of new residents, often for short stays.
Typical stay
1 years
Medicaid
14% of new residents, often for long-term daily care.
Typical stay
4 - 5 years
Finances and operations
Proprietary home
Other
Home revenue
$10.9M
Profit
$1.2M
Proprietary home
Other
Home revenue
$10,864,028.00
Profit
$1,162,840.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.6M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$5.1M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$9.7M
19 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 11 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Additional licensing details
Accreditations:
Louisiana Nursing Home Association, Shreveport Chamber of Commerce, Alzheimer’s Association, Community Health Education Network, Northwest Louisiana Association for Senior Living
Staffing
Key information about the people who lead and staff this community.
Leadership
Contact:
Catherine Day, Administrator
Care Services
Nursing Services
Rehabilitation Services
Memory Care
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Short-Term Rehab
All Levels of Care
Amenities & Lifestyle
Programs & Activities
Specific Programs
Skilled Nursing, Wound Care, Long-term Care, Memory Care, Hospice Care, Rehabilitation, Short-term Rehabilitation, Activities, Tours, Admissions.
Religious Services
Yes
Dining & Nutrition
Food Description
Dietitian-approved meals served in a clean and comfortable dining room.
Types of Care at Heritage Manor Stratmore Nursing & Rehabilitation Center
Skilled Nursing
Memory Care
Hospice Care
Compare Memory Care around Shreveport
The information below is reported by the Louisiana Department of Health, Health Standards Section.
Heritage Manor Stratmore Nursing & Rehabilitation Center
+10%
-15%
+17%
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
Nursing Homes 24/7 care needed
RC
Respite Care
Shreveport (Springlake, University Terrace)
142
No
A+
11
DAY, CATHERINE
84.2%
$10,789,972.00
$4,562,495.00
42.3%
129.10
3.5232
-
6
-
+10%-15%+17%
Southern Hills Healthcare and Rehabilitation
+38%
+8%
+2%
HC
Hospice Care
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
Nursing Homes 24/7 care needed
Shreveport (Hyde Park, Brookwood, Southern Hills)
101
No
-
34
BUNDICK, CHELSEA
73.3%
$6,712,987.00
$3,260,299.00
48.6%
73.90
4.4700
2
24
4
+38%+8%+2%
Southern Oaks Nursing & Rehabilitation Center, LLC
-21%
+12%
+23%
HC
Hospice Care
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
Nursing Homes 24/7 care needed
RC
Respite Care
Shreveport (Highland, Stoner Hill)
61
No
-
44
HATCHER, CLIFTON
88.1%
$6,512,685.00
$2,844,891.00
43.7%
54.60
4.6467
2
13
4
-21%+12%+23%
Heritage Manor Stratmore Nursing & Rehabilitation Center
Type of care:
MC
SNF
RC
Community:
Shreveport (Springlake, University Terrace)
Bed Count:
142
Pets Allowed:
No
Operator:
DAY, CATHERINE
CCN:
195486
Occupancy:
84.2%
Home Revenue:
$10,789,972.00
Payroll Costs:
$4,562,495.00
Payroll %:
42.3%
Avg Residents/Day:
129.10
Overall Rating:
Adj Nurse Hours:
3.5232
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
6
RN share vs State Avg:
+10%
+10%
Staffing vs State Avg:
-15%
-15%
Occupancy vs State Avg:
+17%
+17%
Southern Hills Healthcare and Rehabilitation
Type of care:
HC
MC
SNF
Community:
Shreveport (Hyde Park, Brookwood, Southern Hills)
Bed Count:
101
Pets Allowed:
No
Operator:
BUNDICK, CHELSEA
CCN:
195519
Occupancy:
73.3%
Home Revenue:
$6,712,987.00
Payroll Costs:
$3,260,299.00
Payroll %:
48.6%
Avg Residents/Day:
73.90
Overall Rating:
Adj Nurse Hours:
4.4700
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
2
Citations:
24
Severe Citations:
4
RN share vs State Avg:
+38%
+38%
Staffing vs State Avg:
+8%
+8%
Occupancy vs State Avg:
+2%
+2%
Southern Oaks Nursing & Rehabilitation Center, LLC
Type of care:
HC
MC
SNF
RC
Community:
Shreveport (Highland, Stoner Hill)
Bed Count:
61
Pets Allowed:
No
Operator:
HATCHER, CLIFTON
CCN:
195558
Occupancy:
88.1%
Home Revenue:
$6,512,685.00
Payroll Costs:
$2,844,891.00
Payroll %:
43.7%
Avg Residents/Day:
54.60
Overall Rating:
Adj Nurse Hours:
4.6467
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
2
Citations:
13
Severe Citations:
4
RN share vs State Avg:
-21%
-21%
Staffing vs State Avg:
+12%
+12%
Occupancy vs State Avg:
+23%
+23%Places of interest near Heritage Manor Stratmore Nursing & Rehabilitation Center
10.8 miles from city center — 1.28 miles to nearest hospital (CHRISTUS Highland Medical Center)
530 Stratmore Dr, Shreveport, LA 71115
Calculate Travel Distance to Heritage Manor Stratmore Nursing & Rehabilitation Center
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
159
Total Staff
112
Employees
47
Contractors
43,926
Total Hours (Quarter)
60
Avg Staff/Day
8
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 8 | 6.3 | No |
| Licensed Practical Nurse | 41 | 8.8 | Yes |
| Certified Nursing Assistant | 75 | 8.3 | No |
Staff by Category
Administration ⓘ
3 staff
7hs shift avg
Nursing Staff ⓘ
126 staff
8.3hs shift avg
Physicians & Practitioners ⓘ
3 staff
6.8hs shift avg
Therapy Services ⓘ
24 staff
5.9hs shift avg
Activities & Recreation ⓘ
1 staff
7.6hs shift avg
Social Services ⓘ
2 staff
6.7hs shift avg
Dietary Services ⓘ
0 staff
0hs shift avg
Other Services ⓘ
0 staff
0hs shift avg
Contractor Analysis
10.1%
of total hours from contractors
4,428 contractor hours this quarter
Therapeutic Recreation Specialist: 1
Qualified Social Worker: 2
Licensed Practical Nurse: 14
Speech Language Pathologist: 7
Physical Therapy Aide: 7
Physical Therapy Assistant: 4
Respiratory Therapy Technician: 6
Feeding Assistant: 1
Clinical Nurse Specialist: 1
Other Physician: 1
Medical Director: 2
RN Director of Nursing: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 75 | 0 | 75 | 25,237 | 91 | 100% | 8.3 |
| Licensed Practical Nurse | 27 | 14 | 41 | 12,405 | 91 | 100% | 8.8 |
| Registered Nurse | 8 | 0 | 8 | 1,289 | 90 | 99% | 6.3 |
| Physical Therapy Aide | 0 | 7 | 7 | 1,080 | 74 | 81% | 6.9 |
| Speech Language Pathologist | 0 | 7 | 7 | 818 | 70 | 77% | 5.8 |
| Qualified Social Worker | 0 | 2 | 2 | 485 | 66 | 73% | 6.7 |
| Therapeutic Recreation Specialist | 0 | 1 | 1 | 472 | 62 | 68% | 7.6 |
| Physical Therapy Assistant | 0 | 4 | 4 | 461 | 72 | 79% | 5.9 |
| Nurse Practitioner | 1 | 0 | 1 | 456 | 57 | 63% | 8 |
| Administrator | 1 | 0 | 1 | 444 | 56 | 62% | 7.9 |
| Respiratory Therapy Technician | 0 | 6 | 6 | 399 | 69 | 76% | 4.3 |
| Feeding Assistant | 0 | 1 | 1 | 264 | 63 | 69% | 4.2 |
| Clinical Nurse Specialist | 0 | 1 | 1 | 46 | 8 | 9% | 5.8 |
| Medical Director | 0 | 2 | 2 | 41 | 13 | 14% | 3.2 |
| Other Physician | 0 | 1 | 1 | 22 | 12 | 13% | 1.8 |
| RN Director of Nursing | 0 | 1 | 1 | 9 | 1 | 1% | 8.5 |
Health Inspection History
Inspections
Total health citations
6
Citations per inspection
3
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 6 citations resulted from standard inspections.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Louisiana averageLouisiana average: 1.1
Serious Health citations
0
0
100% better than Louisiana averageLouisiana average: 0.5
0 critical citations
0 serious citations
6 moderate citations
0 minor citations
Citations history (last 3 years)
Pharmacy moderate citation
Mar 06, 2025
Corrected
Nursing Services moderate citation
Jan 11, 2023
Corrected
Nutrition moderate citation
Jan 11, 2023
Corrected
Care Planning moderate citation
Jan 11, 2023
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit LLC
Part of: Pathway Management
Resident Census by Payment Source
126
Total Residents
Medicare
13
(10.3%)
ⓘ
Medicaid
94
(74.6%)
ⓘ
Private Pay/Other
19
(15.1%)
ⓘ
Specialized Care Beds
44
Total Specialty Beds
31%
of Bed Capacity
24
Alzheimer's / Dementia Beds ⓘ
16.9%
20
Hospice Beds ⓘ
14.1%
Programs & Services
Residents' Group
ⓘ
Family Member Group
ⓘ
Nurse Aide Training
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Family Council
ⓘ
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.3
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.3
12% better than Louisiana averageLouisiana average: 11.7
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
18.0
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
18.0
12% better than Louisiana averageLouisiana average: 20.4
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
22.7%
Percent of long-stay residents whose need for help with daily activities has increased
22.7%
10% worse than Louisiana averageLouisiana average: 20.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
15.2%
Percent of long-stay residents whose ability to move independently worsened
15.2%
35% better than Louisiana averageLouisiana average: 23.5%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
16.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
16.1%
6% better than Louisiana averageLouisiana average: 17.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
2.3%
Percent of long-stay residents experiencing one or more falls with major injury
2.3%
32% better than Louisiana averageLouisiana average: 3.5%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
6.3%
Percent of long-stay high risk residents with pressure ulcers
6.3%
In line with Louisiana averageLouisiana average: 6.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
2.0%
Percent of long-stay residents with a urinary tract infection
2.0%
26% better than Louisiana averageLouisiana average: 2.7%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
5.2%
Percent of long-stay residents who lose too much weight
5.2%
In line with Louisiana averageLouisiana average: 5.1%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Louisiana averageLouisiana average: 1.6%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
20.6%
Percent of long-stay residents who received an antipsychotic medication
20.6%
In line with Louisiana averageLouisiana average: 20.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.6%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.6%
9% better than Louisiana averageLouisiana average: 91.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.2%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.2%
5% better than Louisiana averageLouisiana average: 94.9%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
1.81
Number of hospitalizations per 1,000 long-stay resident days.
1.81
31% better than Louisiana averageLouisiana average: 2.61
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.51
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.51
45% better than Louisiana averageLouisiana average: 2.77
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.5%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.5%
18% better than Louisiana averageLouisiana average: 82.5%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
66% better than Louisiana averageLouisiana average: 3.1%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
95.1%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
95.1%
25% better than Louisiana averageLouisiana average: 76.2%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
17.2%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
17.2%
38% better than Louisiana averageLouisiana average: 27.8%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
11.7%
Percentage of short-stay residents who had an outpatient emergency department visit.
11.7%
20% better than Louisiana averageLouisiana average: 14.7%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
2.1%
Percentage of SNF residents who experience falls with major injury during their stay.
2.1%
170% worse than Louisiana averageLouisiana average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
85.3%
Percentage of residents at or above expected ability to care for themselves at discharge.
85.3%
59% better than Louisiana averageLouisiana average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
38.8%
Rate of successful return to home or community from a skilled nursing facility.
38.8%
23% worse than Louisiana averageLouisiana average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Heritage Manor Stratmore Nursing & Rehabilitation Center based on CMS SNF Cost Reports.
Occupancy Rate
84.2%
↑ 0.5pp vs 2022
Net Income
$1,162,840
↑ ~$303K vs 2022
Total Payroll
$7,316,723
↑ ~$643K vs 2022
Profit Margin
10.8%
↑ 2.5pp vs 2022
Loading trend charts...
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