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Nursing Home in Greenfield

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Heritage Square Health Care Center

Nursing Home in Greenfield

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Heritage Square Health Care Center

5404 W Loomis Rd, Greendale, WI 53129 View map
Overview of Heritage Square Health Care Center

Located in Greendale, Wisconsin, Heritage Square Health Care Center stands as a pinnacle of high quality healthcare. Specializing in short-term rehab, long-term care, wound care, palliative care, and respite care, they have earned a prestigious five-star rating for their unparalleled services. They incorporate therapy and treatment programs alongside engaging activities, ensuring seniors receive the best holistic care possible.

The center’s staff, comprising top-notch nurses and therapists, is a testament to their commitment to excellence. Their expertise enables them to cater to complex health needs with unparalleled dedication. Being Medicare certified and offering Medicaid assistance, Heritage Square Health Care Center provides a lush and tranquil environment, making it an ideal home for subacute patients. This close-knit facility excels in offering exceptional support, making it one of the best care nursing homes in the area, where residents receive the highest standard of nursing home qualifications.

(414) 421-0088

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
1/5
Wisconsin average: 3.0/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
1/5
Wisconsin average: 2.8/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
1/5
Wisconsin average: 3.6/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
3/5
Wisconsin average: 3.1/5

Nursing care per resident

Info This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
3h 5m per day

This home provides 28% less nursing time per resident than the Wisconsin average.

Wisconsin average: 4h 17m per day

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 105

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Wisconsin average
Occupancy rate 61.5%
Residents per day (avg) 74
Occupancy rate
61.5%
Residents per day (avg)
74

Who this home usually serves

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Might be optimal for
Post-acute recovery Temporary care Transitional stays

Breakdown by payment type

Medicare

30% of new residents, usually for short-term rehab.

Typical stay 19 days

Private pay

69% of new residents, often for short stays.

Typical stay 17 days

Medicaid

2% of new residents, often for long-term daily care.

Typical stay 4 - 5 months

Finances and operations

Privately-owned community
Operated by a business corporation.
Home revenue
$14.3M
Operating loss
-$1.7M
Privately-owned community Operated by a business corporation.
Home revenue
$14,331,438.00
Operating loss
$-1,675,448.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.2M
29.3% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$11.8M
Total costs $16.0M

Types of Care at Heritage Square Health Care Center

Skilled Nursing Respite Care
Contact Heritage Square Health Care Center

Health Inspection History

Inspections
Total health inspections 11

Wisconsin average 6


Last Health inspection on Aug 2025

Total health citations 69

Wisconsin average 27.3

Citations per inspection
6.27

Wisconsin average 4.19


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

19 of 69 citations resulted from standard inspections; 35 of 69 resulted from complaint investigations; and 15 of 69 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)
Critical Health citations More info 1
11% worse than Wisconsin average

Wisconsin average: 0.9


Serious Health citations More info 8
567% worse than Wisconsin average

Wisconsin average: 1.2

1 critical citation More info Wisconsin average: 0.9

8 serious citations More info Wisconsin average: 1.2

59 moderate citations More info Wisconsin average: 24.7

1 minor citation More info Wisconsin average: 0.6
Citations history (last 3 years)
Pharmacy moderate citation Info Issues related to medication management, including how drugs are stored, administered, and monitored. Aug 12, 2025
Corrected

Pharmacy moderate citation Info Issues related to medication management, including how drugs are stored, administered, and monitored. Aug 12, 2025
Corrected

Care Planning moderate citation Info Issues related to creating and updating personalized care plans for residents based on their needs and conditions. Aug 12, 2025
Corrected

Resident Rights moderate citation Info Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care. Aug 12, 2025
Corrected

Compare Nursing Homes around Greenfield The information below is reported by the Wisconsin Department of Health Services, Division of Quality Assurance.

Filter by care type
Heritage Square Health Care Center
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

RC

Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.

Greendale
-
105
-
33
Clement Manor
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Greenfield
$5,000 - $6,000
50
A+
48
Clement Manor Inc
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

GREENFIELD
-
50
-
-
Helping Hands Community Adult Day Prog- Greenfield
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Greenfield
-
30
-
-
Resilient Hearts Adult Day Center
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Greenfield
-
75
-
-

Places of interest near Heritage Square Health Care Center

Address 3.9 miles from city center — 3.21 miles to nearest hospital (Saint Luke's Pain Management Center)

Address 5404 W Loomis Rd, Greendale, WI 53129

Calculate Travel Distance to Heritage Square Health Care Center

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Address

Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 106
Employees 103
Contractors 3
Staff to resident ratio 1.39:1
42% worse than Wisconsin average

Wisconsin average ratio: 2.41:1

Avg staff/day 38
Average shift 7.8 hours
7% better than Wisconsin average

Wisconsin average: 7.3 hours

Total staff hours (quarter) 26,810
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 8
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.3 hours

No contractors work on this role.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 19
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.5 hours

No contractors work on this role.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 51
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.6 hours

No contractors work on this role.

Contractor staffing

Total hours from contractors

0.6%

150 contractor hours this quarter

Feeding Assistant: 1 Occupational Therapy Assistant: 1 Medical Director: 1
Staff by category
Certified Nursing Assistant5105111,31691100%7.6
Licensed Practical Nurse190195,50291100%8.5
Clinical Nurse Specialist6061,7116976%7.8
Registered Nurse8081,68691100%8.3
RN Director of Nursing5051,3666875%7.6
Administrator4041,2696571%7.7
Mental Health Service Worker2029606470%8
Nurse Practitioner2028566571%8
Other Dietary Services Staff1015096673%7.7
Dental Services Staff1015046369%8
Occupational Therapy Aide2025028088%6.2
Qualified Activities Professional1013974752%8.4
Feeding Assistant0111056066%1.8
Medication Aide/Technician101821618%5.1
Medical Director011241112%2.2
Occupational Therapy Assistant01121910%2.3
51 Certified Nursing Assistant
% of Days 100%
19 Licensed Practical Nurse
% of Days 100%
6 Clinical Nurse Specialist
% of Days 76%
8 Registered Nurse
% of Days 100%
5 RN Director of Nursing
% of Days 75%
4 Administrator
% of Days 71%
2 Mental Health Service Worker
% of Days 70%
2 Nurse Practitioner
% of Days 71%
1 Other Dietary Services Staff
% of Days 73%
1 Dental Services Staff
% of Days 69%
2 Occupational Therapy Aide
% of Days 88%
1 Qualified Activities Professional
% of Days 52%
1 Feeding Assistant
% of Days 66%
1 Medication Aide/Technician
% of Days 18%
1 Medical Director
% of Days 12%
1 Occupational Therapy Assistant
% of Days 10%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
76 residents
Residents by payment source
Medicare
35 residents (46.1%)
Medicaid
30 residents (39.5%)
Private pay or other
11 residents (14.5%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 13.8
32% worse than Wisconsin average

Wisconsin average: 10.5

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 30.9
40% worse than Wisconsin average

Wisconsin average: 22.1

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 21.6%
23% worse than Wisconsin average

Wisconsin average: 17.6%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 32.0%
40% worse than Wisconsin average

Wisconsin average: 22.8%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 39.1%
50% worse than Wisconsin average

Wisconsin average: 26.0%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 3.9%
21% worse than Wisconsin average

Wisconsin average: 3.2%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 7.2%
33% worse than Wisconsin average

Wisconsin average: 5.4%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 1.3%
58% better than Wisconsin average

Wisconsin average: 3.2%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 4.2%
14% better than Wisconsin average

Wisconsin average: 4.9%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 9.8%
94% worse than Wisconsin average

Wisconsin average: 5.0%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 12.0%
25% better than Wisconsin average

Wisconsin average: 16.1%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 87.2%
9% worse than Wisconsin average

Wisconsin average: 95.9%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 77.8%
18% worse than Wisconsin average

Wisconsin average: 95.0%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 84.0%
In line with Wisconsin average

Wisconsin average: 87.3%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.7%
41% better than Wisconsin average

Wisconsin average: 1.2%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 64.5%
22% worse than Wisconsin average

Wisconsin average: 82.2%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $271K
184% higher than Wisconsin average

Wisconsin average: $95K

Number of fines 3
45% more fines than Wisconsin average

Wisconsin average: 2.1

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 2
202% more payment denials than Wisconsin average

Wisconsin average: 0.7

Fines amount comparison
Fines amount comparison
This facility $271K
Wisconsin average $95K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Mar 19, 2025
$23K
Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Jul 18, 2024
$170K
Payment Denial Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. Jul 18, 2024
13 days
Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Jun 19, 2023
$79K

Last updated: Jan 2026

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Financial Aid for Wisconsin Seniors

Get financial aid guidance

Family Care Program

WI Medicaid Family Care

Age 65+ or disabled, Wisconsin resident, Medicaid-eligible, long-term care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Managed care model; rural/urban balance.

Wisconsin Caregiver Support Program

WI NFCSP Respite

Caregiver of someone 60+ (or with dementia), Wisconsin resident.

No strict limit; prioritizes low-income.

Not applicable.

High rural demand; ADRC coordination.

IRIS (Include, Respect, I Self-Direct)

Wisconsin IRIS

Age 65+ (or disabled 18+), WI resident, Medicaid-eligible, NFLOC.

~$2,829/month; QIT optional.

$2,000 (individual), $3,000 (couple).

Flexible budget; serves ~20,000; participant hires caregivers.

SeniorCare Prescription Drug Assistance

Wisconsin SeniorCare

Age 65+, WI resident, US citizen/qualified immigrant, not on full Medicaid.

~$24,980-$34,980/year (Level 1-2B, individual); varies by level.

None.

Four benefit levels; serves ~50,000 annually.

Medicare Savings Program (MSP)

Wisconsin Medicare Savings Program

Age 65+ or disabled, WI resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Includes Extra Help for Part D; no waitlist.

Wisconsin Home Energy Assistance Program (WHEAP)

Wisconsin WHEAP

Age 60+ prioritized, WI resident, low-income household.

~$3,970/month (185% FPL).

Not assessed.

Covers gas, electric, wood; crisis aid available.

Senior Community Service Employment Program (SCSEP)

Wisconsin SCSEP

Age 55+, unemployed, low-income, WI resident.

~$1,983/month (125% FPL).

Not specified.

Priority for veterans, rural residents; Goodwill/AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

Wisconsin VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, WI resident, wartime service, ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth).

High rural veteran use; supports care costs.

Property Tax Deferral Loan Program

Wisconsin Property Tax Deferral Loan

Age 65+, WI resident, homeowner, live in home 6+ months/year.

~$24,980/year (household).

Home equity < $500,000; limited other assets.

Saves ~$500-$1,500/year; interest ~2%-3%.

Senior Farmers’ Market Nutrition Program (SFMNP)

Wisconsin SFMNP

Age 60+, WI resident, low-income.

~$2,322/month (185% FPL).

Not assessed.

Vouchers (~$45/season); serves ~15,000 annually.