Hickory Heights Health & Rehab

Hickory Heights Health & Rehab is a Nursing Home in Arkansas

Hickory Heights Health &… is a Nursing Home in Arkansas

Hickory Heights Health & Rehab

3 Chenal Heights Dr, Little Rock, AR 72223 View Map

Hickory Heights Health & Rehab is a Nursing Home in Arkansas

Hickory Heights Health &… is a Nursing Home in Arkansas

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Overview of Hickory Heights Health & Rehab

Hickory Heights Health & Rehab is a home where seniors are embraced with grace and fulfillment. The dedicated team of compassionate professionals, including licensed physicians, nurse practitioners, and advanced practice nurses, and therapists, ensure that exceptional care and support are provided to all residents. The comprehensive range of services offered encompasses short-term rehabilitation, respite care, and long-term care, tailored to meet the individual needs of each resident.
Beyond the confines of the facility, Hickory Heights offers a secured courtyard with a putting green, providing residents with a serene outdoor environment for relaxation and leisure. A captivating reading library and a well-appointed dining area create spaces for socializing and fostering connections. Transportation services, health management assistance, and mail services are available, taking care of the daily tasks and allowing residents to focus on enjoying life to the fullest. Hickory Heights also values the concept of home, embracing the belief that visiting hours should not restrict loved ones from spending quality time with their loved ones.. 

(501) 830-2273

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 4.78/day
Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
3/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
3/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
4/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
4/5

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 120

This home is often near full

That suggests steady demand, but availability may be limited.

Higher demand than most homes in Arkansas
Occupancy rate 95%
Residents per day (avg) 97
Occupancy rate
95%
Residents per day (avg)
97

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

36% of new residents, usually for short-term rehab.

Typical stay 3 - 4 months

Private pay

44% of new residents, often for short stays.

Typical stay 4 - 5 months

Medicaid

20% of new residents, often for long-term daily care.

Typical stay 3 years

Finances and operations

Proprietary home
Other
Home revenue
$17.0M
Profit
$1.3M
Proprietary home Other
Home revenue
$16,969,434.00
Profit
$1,273,571.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$6.0M
35.5% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$9.7M
Total costs $15.7M
Bed community size
120-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 10 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Facility Type
Skilled Nursing Facility with dual certified beds (Medicaid/Medicare)

Additional licensing details

Business type: Limited Liability Company
CMS Certification Number: 45455
Certification type: XIX/XVIII
County: Pulaski

Ownership & operating entity

Hickory Heights Health & Rehab is legally operated by Hickory Heights Health and Rehab, LLC, and administrated by Deborah Mack.

Type Of Units

Medicaid and Medicare
120 units
Total beds
120 units

Contact Information

Fax: 501-830-2279

Types of Care at Hickory Heights Health & Rehab

Nursing Home
Contact Hickory Heights Health & Rehab

Comparison Chart

The information below is reported by the Arkansas Department of Human Services, Office of Long Term Care.
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Hickory Heights Health & Rehab
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PHILLIPS, RENEE
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The Green House Cottages of Poplar Grove
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Places of interest near Hickory Heights Health & Rehab

Address 11.4 miles from city center

Address 3 Chenal Heights Dr, Little Rock, AR 72223

Calculate Travel Distance to Hickory Heights Health & Rehab

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Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

160
Total Staff
137
Employees
23
Contractors
44,891
Total Hours (Quarter)
63
Avg Staff/Day
7.8
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse107.8 No
Licensed Practical Nurse298.1 No
Certified Nursing Assistant838 No
Staff by Category
Administration
2 staff
7.8hs shift avg
Nursing Staff
129 staff
7.9hs shift avg
Physicians & Practitioners
3 staff
7.9hs shift avg
Therapy Services
20 staff
6.4hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
4 staff
5hs shift avg
Dietary Services
1 staff
7.6hs shift avg
Other Services
1 staff
8hs shift avg
Contractor Analysis
3.5%
of total hours from contractors
1,563 contractor hours this quarter
Speech Language Pathologist: 2 Occupational Therapy Aide: 1 Respiratory Therapy Technician: 4 Physical Therapy Assistant: 4 Clinical Nurse Specialist: 1 Qualified Social Worker: 4 Physical Therapy Aide: 5 Medical Director: 1 Occupational Therapy Assistant: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant8308327,26091100%8
Licensed Practical Nurse290297,17191100%8.1
Registered Nurse100102,84891100%7.8
Occupational Therapy Aide3141,4938897%8.1
RN Director of Nursing3031,4746976%7.9
Clinical Nurse Specialist1127127178%7.8
Medication Aide/Technician3035726774%6.7
Administrator1015206571%8
Dental Services Staff1015046369%8
Nurse Practitioner1014806066%8
Speech Language Pathologist0224656571%6.4
Nurse Aide in Training1013614954%7.4
Qualified Social Worker0443276571%5
Physical Therapy Aide0552935055%5.7
Other Dietary Services Staff1011441921%7.6
Respiratory Therapy Technician0441104044%2.6
Physical Therapy Assistant0441103741%2.8
Occupational Therapy Assistant0113533%11.5
Medical Director0111233%4

Health Inspection History

Source: CMS Health Citations (Mar 2023 – Aug 2025)

4
Inspections
23
Total Citations
0
Critical (J-L)
0
Serious (G-I)
5.75
Citations/Inspection
Aug 2025
Last Inspection
Citation Severity Distribution
Minor (A-C)
0
Moderate (D-F)
23
Serious (G-I)
0
Critical (J-L)
0
What do these levels mean?
Top Deficiency Categories
Infection Control
4
17% of total
Resident Rights
4
17% of total
Quality of Life & Care
3
13% of total
Environmental
2
9% of total
Pharmacy Services
1
4% of total
Citation Sources
Standard Inspections 20
Complaint Investigations 6
State Comparison (AR)
Citations
23
Arkansas average: 21.8
Critical Citations
0
Arkansas average: 0.4
Recent Citations (Last 3 Years)
DateSeverity ?CategoryTagStatus
Aug 07, 2025 F NutritionF0812 Corrected
May 03, 2024 D EnvironmentalF0921 Corrected
May 03, 2024 E Infection ControlF0880 Corrected
May 03, 2024 E NutritionF0803 Corrected
May 03, 2024 E NutritionF0805 Corrected
May 03, 2024 F NutritionF0812 Corrected
May 03, 2024 E PharmacyF0759 Corrected
May 03, 2024 E Quality of CareF0677 Corrected
May 03, 2024 D Quality of CareF0688 Corrected
May 03, 2024 E Resident RightsF0550 Corrected
Jan 04, 2024 E Care PlanningF0657 Corrected
Jan 04, 2024 D Resident RightsF0625 Corrected
Mar 24, 2023 E EnvironmentalF0921 Corrected
Mar 24, 2023 E Infection ControlF0880 Corrected
Mar 24, 2023 E Infection ControlF0883 Corrected
Mar 24, 2023 E Infection ControlF0887 Corrected
Mar 24, 2023 E NutritionF0803 Corrected
Mar 24, 2023 E NutritionF0804 Corrected
Mar 24, 2023 E NutritionF0805 Corrected
Mar 24, 2023 F NutritionF0812 Corrected
Mar 24, 2023 E Quality of CareF0695 Corrected
Mar 24, 2023 E Resident RightsF0558 Corrected
Mar 24, 2023 E Resident RightsF0584 Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit LLC
Resident Census by Payment Source
106 Total Residents
Medicare 14 (13.2%)
Medicaid 78 (73.6%)
Private Pay/Other 14 (13.2%)
Programs & Services
Residents' Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality Measures

CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.

Source: CMS Nursing Home Compare (Data as of Jan 2026)

High-Risk Clinical Events
3.6 Score
54% better than avg Arkansas avg: 7.7

Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline

Functional Decline
4.0 Score
70% better than avg Arkansas avg: 13.3

Composite score based on ADL decline, walking ability decline, and incontinence

Long-Stay Resident Measures

Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.

Need for Help with Daily Activities Increased
2.7%
Lost Too Much Weight
2.4%
Urinary Tract Infection
0.0%
Depressive Symptoms
0.0%
Falls with Major Injury
4.2%
Pneumococcal Vaccine
100.0%
Antipsychotic Use
13.2%
Walking Ability Worsened
4.5%
Influenza Vaccine
100.0%
High Risk Residents with Pressure Ulcers
3.9%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
4.8%
Short-Stay Resident Measures

Measures for residents who stay 100 days or less (typically rehabilitation patients).

Pneumococcal Vaccine
100.0% 24% better than avg Arkansas: 80.9%
Short-Stay Residents Who Received a New Antipsychotic Medication
0.0% 100% better than avg Arkansas: 1.5%
Influenza Vaccine
86.7% 12% better than avg Arkansas: 77.7%

Guides for Better Senior Living

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Claim What’s Yours: Financial Aid for Arkansas Seniors

Program
State Program Name
Eligibility
Benefits
ARChoices
Arkansas Medicaid ARChoices
  • General: Age 65+ or 21+ with disability, Arkansas resident, Medicaid- eligible, nursing home-level care need.
  • Income Limits (2025): ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • AR Specifics: Rural focus; possible waitlists.
  • Services: Personal care (5-7 hours/day), meals ($7/meal), respite care (240 hours/year), adult day services ($60/day).
Choices in Living Resource Center
Arkansas Choices in Living
  • General: Age 60+, Arkansas resident.
  • Income Limits: No strict limit; prioritizes low-income.
  • Asset Limits: Not applicable.
  • AR Specifics: Limited direct funding; mostly referral-based.
  • Services: Care coordination, limited respite (up to 5 days/year), transportation assistance (~5 trips/month).
Living Choices Assisted Living Waiver
Arkansas Medicaid Living Choices Assisted Living Waiver
  • General: Age 65+, Arkansas resident, requires nursing home-level care, lives in a Level II assisted living facility.
  • Income Limits (2025): ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual), $3,000 (couple); spousal rules apply.
  • AR Specifics: Limited provider network; excludes Level I facilities (no nursing services).
  • Services: Personal care (~5 hours/day), medication management, nursing, activities, transportation.
Program of All-Inclusive Care for the Elderly (PACE)
Arkansas Medicaid PACE
  • General: Age 55+, Arkansas resident, nursing home-level care, safe with PACE support.
  • Income Limits (2025): ~$2,829/month (300% FBR).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • AR Specifics: Limited geographic availability.
  • Services: Primary/preventive care, personal care (5-7 hours/day), meals, transportation, therapy.
Arkansas State Plan Personal Care
Arkansas Medicaid Personal Care Program
  • General: Any age, Arkansas resident, needs ADL/IADL help, Medicaid-eligible.
  • Income Limits (2025): ~$1,004/month (individual).
  • Asset Limits: $9,660 (individual), $14,470 (couple).
  • AR Specifics: No nursing home-level care requirement.
  • Services: Personal care (~4-6 hours/day), homemaker services (e.g., meal prep).
Senior Community Service Employment Program (SCSEP)
Arkansas SCSEP (federally funded, state-administered)
  • General: Age 55+, unemployed, low-income, Arkansas resident.
  • Income Limits (2025): ~$1,983/month (125% FPL).
  • Asset Limits: Not specified.
  • AR Specifics: Priority for veterans, rural residents.
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.

Claim What’s Yours Financial Aid for Arkansas Seniors

Arkansas Medicaid ARChoices

ARChoices

Requirements:
  • General:
    Age 65+ or 21+ with disability, Arkansas resident, Medicaid- eligible, nursing home-level care need.
  • Income Limits (2025):
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • AR Specifics:
    Rural focus; possible waitlists.
Benefits without Contact:
  • Services: Personal care (5-7 hours/day), meals ($7/meal), respite care (240 hours/year), adult day services ($60/day).
Arkansas Choices in Living

Choices in Living Resource Center

Requirements:
  • General:
    Age 60+, Arkansas resident.
  • Income Limits:
    No strict limit; prioritizes low-income.
  • Asset Limits:
    Not applicable.
  • AR Specifics:
    Limited direct funding; mostly referral-based.
Benefits without Contact:
  • Services: Care coordination, limited respite (up to 5 days/year), transportation assistance (~5 trips/month).
Arkansas Medicaid Living Choices Assisted Living Waiver

Living Choices Assisted Living Waiver

Requirements:
  • General:
    Age 65+, Arkansas resident, requires nursing home-level care, lives in a Level II assisted living facility.
  • Income Limits (2025):
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple); spousal rules apply.
  • AR Specifics:
    Limited provider network; excludes Level I facilities (no nursing services).
Benefits without Contact:
  • Services: Personal care (~5 hours/day), medication management, nursing, activities, transportation.
Arkansas Medicaid PACE

Program of All-Inclusive Care for the Elderly (PACE)

Requirements:
  • General:
    Age 55+, Arkansas resident, nursing home-level care, safe with PACE support.
  • Income Limits (2025):
    ~$2,829/month (300% FBR).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • AR Specifics:
    Limited geographic availability.
Benefits without Contact:
  • Services: Primary/preventive care, personal care (5-7 hours/day), meals, transportation, therapy.
Arkansas Medicaid Personal Care Program

Arkansas State Plan Personal Care

Requirements:
  • General:
    Any age, Arkansas resident, needs ADL/IADL help, Medicaid-eligible.
  • Income Limits (2025):
    ~$1,004/month (individual).
  • Asset Limits:
    $9,660 (individual), $14,470 (couple).
  • AR Specifics:
    No nursing home-level care requirement.
Benefits without Contact:
  • Services: Personal care (~4-6 hours/day), homemaker services (e.g., meal prep).
Arkansas SCSEP (federally funded, state-administered)

Senior Community Service Employment Program (SCSEP)

Requirements:
  • General:
    Age 55+, unemployed, low-income, Arkansas resident.
  • Income Limits (2025):
    ~$1,983/month (125% FPL).
  • Asset Limits:
    Not specified.
  • AR Specifics:
    Priority for veterans, rural residents.
Benefits without Contact:
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
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