Hickory Heights Health & Rehab

Nursing Home
Overview of Hickory Heights Health & Rehab

Hickory Heights Health & Rehab is a home where seniors are embraced with grace and fulfillment. The dedicated team of compassionate professionals, including licensed physicians, nurse practitioners, and advanced practice nurses, and therapists, ensure that exceptional care and support are provided to all residents. The comprehensive range of services offered encompasses short-term rehabilitation, respite care, and long-term care, tailored to meet the individual needs of each resident.
Beyond the confines of the facility, Hickory Heights offers a secured courtyard with a putting green, providing residents with a serene outdoor environment for relaxation and leisure. A captivating reading library and a well-appointed dining area create spaces for socializing and fostering connections. Transportation services, health management assistance, and mail services are available, taking care of the daily tasks and allowing residents to focus on enjoying life to the fullest. Hickory Heights also values the concept of home, embracing the belief that visiting hours should not restrict loved ones from spending quality time with their loved ones.. 

(501) 830-2273

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
3/5
Arkansas average: 3.1/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
3/5
Arkansas average: 2.9/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
4/5
Arkansas average: 3.2/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
4/5
Arkansas average: 3.7/5

Nursing care per resident

Info Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
4h 47m per day

This home provides 2% more nursing time per resident than the state average.

Arkansas average: 4h 40m per day

Staffing hours breakdown

Info Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Staff type Facility State avg National avg
Registered Nurse (RN) Info Registered nurse hours per resident per day. 29m per day 24m per day 41m per day
LPN / LVN Info Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day. 53m per day 57m per day 52m per day
Nurse Aide Info Nurse aide hours per resident per day. 2h 56m per day 2h 44m per day 2h 21m per day
Total Nursing (Weekend) Info Total number of nurse staff hours per resident per day on weekends. 3h 37m per day 3h 29m per day 3h 26m per day
Physical Therapist Info Physical therapist staff hours per resident per day. 1m per day 2m per day 4m per day
RN (Weekend) Info Registered nurse hours per resident per day on weekends. 22m per day 16m per day 29m per day

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 120

This home is often near full

That suggests steady demand, but availability may be limited.

Higher demand than most homes in Arkansas
Occupancy rate 95%
Residents per day (avg) 97
Occupancy rate
95%
Residents per day (avg)
97

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

36% of new residents, usually for short-term rehab.

Typical stay 3 - 4 months

Private pay

44% of new residents, often for short stays.

Typical stay 4 - 5 months

Medicaid

20% of new residents, often for long-term daily care.

Typical stay 3 years

Finances and operations

Proprietary home
Other
Home revenue
$17.0M
Profit
$1.3M
Proprietary home Other
Home revenue
$16,969,434.00
Profit
$1,273,571.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$6.0M
35.5% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$9.7M
Total costs $15.7M
Bed community size
120-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 10 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Facility Type
Skilled Nursing Facility with dual certified beds (Medicaid/Medicare)

Additional licensing details

Business type: Limited Liability Company
CMS Certification Number: 45455
Certification type: XIX/XVIII
County: Pulaski

Ownership & operating entity

Hickory Heights Health & Rehab is legally operated by Hickory Heights Health and Rehab, LLC, and administrated by Deborah Mack.

Type Of Units

Medicaid and Medicare
120 units
Total beds
120 units

Contact Information

Fax: 501-830-2279

Types of Care at Hickory Heights Health & Rehab

Nursing Home
Contact Hickory Heights Health & Rehab

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Places of interest near Hickory Heights Health & Rehab

Address 11.4 miles from city center — 2.55 miles to nearest hospital (Physical Therapy Institute-West Little Rock)

Address 3 Chenal Heights Dr, Little Rock, AR 72223

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Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

160
Total Staff
137
Employees
23
Contractors
44,891
Total Hours (Quarter)
63
Avg Staff/Day
7.8
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse107.8 No
Licensed Practical Nurse298.1 No
Certified Nursing Assistant838 No
Staff by Category
Administration
2 staff
7.8hs shift avg
Nursing Staff
129 staff
7.9hs shift avg
Physicians & Practitioners
3 staff
7.9hs shift avg
Therapy Services
20 staff
6.4hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
4 staff
5hs shift avg
Dietary Services
1 staff
7.6hs shift avg
Other Services
1 staff
8hs shift avg
Contractor Analysis
3.5%
of total hours from contractors
1,563 contractor hours this quarter
Speech Language Pathologist: 2 Occupational Therapy Aide: 1 Respiratory Therapy Technician: 4 Physical Therapy Assistant: 4 Clinical Nurse Specialist: 1 Qualified Social Worker: 4 Physical Therapy Aide: 5 Medical Director: 1 Occupational Therapy Assistant: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant8308327,26091100%8
Licensed Practical Nurse290297,17191100%8.1
Registered Nurse100102,84891100%7.8
Occupational Therapy Aide3141,4938897%8.1
RN Director of Nursing3031,4746976%7.9
Clinical Nurse Specialist1127127178%7.8
Medication Aide/Technician3035726774%6.7
Administrator1015206571%8
Dental Services Staff1015046369%8
Nurse Practitioner1014806066%8
Speech Language Pathologist0224656571%6.4
Nurse Aide in Training1013614954%7.4
Qualified Social Worker0443276571%5
Physical Therapy Aide0552935055%5.7
Other Dietary Services Staff1011441921%7.6
Respiratory Therapy Technician0441104044%2.6
Physical Therapy Assistant0441103741%2.8
Occupational Therapy Assistant0113533%11.5
Medical Director0111233%4

Health Inspection History

Inspections
Total health inspections 4

Arkansas average 4.2


Last Health inspection on Aug 2025

Total health citations 23
Citations per inspection
5.75

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

17 of 23 citations resulted from standard inspections; 3 of 23 resulted from complaint investigations; and 3 of 23 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Arkansas average

Arkansas average: 0.4


Serious Health citations More info 0
100% better than Arkansas average

Arkansas average: 0.2

0 critical citations More info Arkansas average: 0.4

0 serious citations More info Arkansas average: 0.2

23 moderate citations More info Arkansas average: 20.9

0 minor citations More info Arkansas average: 0.4
Citations history (last 3 years)
Nutrition moderate citation Aug 07, 2025
Corrected

Environmental moderate citation May 03, 2024
Corrected

Infection Control moderate citation May 03, 2024
Corrected

Nutrition moderate citation May 03, 2024
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit LLC
Resident Census by Payment Source
106 Total Residents
Medicare 14 (13.2%)
Medicaid 78 (73.6%)
Private Pay/Other 14 (13.2%)
Programs & Services
Residents' Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 3.6
54% better than Arkansas average

Arkansas average: 7.7

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 4.0
70% better than Arkansas average

Arkansas average: 13.3

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 2.7%
76% better than Arkansas average

Arkansas average: 11.5%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 4.5%
66% better than Arkansas average

Arkansas average: 13.4%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 4.8%
69% better than Arkansas average

Arkansas average: 15.1%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 4.2%
7% worse than Arkansas average

Arkansas average: 3.9%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 3.9%
17% better than Arkansas average

Arkansas average: 4.7%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.0%
100% better than Arkansas average

Arkansas average: 1.3%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 2.4%
51% better than Arkansas average

Arkansas average: 5.0%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 0.0%
100% better than Arkansas average

Arkansas average: 1.5%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 13.2%
26% worse than Arkansas average

Arkansas average: 10.5%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 100.0%
6% better than Arkansas average

Arkansas average: 94.4%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
In line with Arkansas average

Arkansas average: 96.2%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 1.97
In line with Arkansas average

Arkansas average: 1.97

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 2.10
In line with Arkansas average

Arkansas average: 2.18

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 100.0%
24% better than Arkansas average

Arkansas average: 80.9%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.0%
100% better than Arkansas average

Arkansas average: 1.5%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 86.7%
12% better than Arkansas average

Arkansas average: 77.7%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 31.2%
24% worse than Arkansas average

Arkansas average: 25.2%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 12.2%
12% better than Arkansas average

Arkansas average: 13.8%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.0%
100% better than Arkansas average

Arkansas average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 53.7%
In line with Arkansas average

Arkansas average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 49.4%
In line with Arkansas average

Arkansas average: 50.6%

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Financial Aid for Arkansas Seniors

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ARChoices

Arkansas Medicaid ARChoices

Age 65+ or 21+ with disability, Arkansas resident, Medicaid- eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Rural focus; possible waitlists.

Choices in Living Resource Center

Arkansas Choices in Living

Age 60+, Arkansas resident.

No strict limit; prioritizes low-income.

Not applicable.

Limited direct funding; mostly referral-based.

Living Choices Assisted Living Waiver

Arkansas Medicaid Living Choices Assisted Living Waiver

Age 65+, Arkansas resident, requires nursing home-level care, lives in a Level II assisted living facility.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple); spousal rules apply.

Limited provider network; excludes Level I facilities (no nursing services).

Program of All-Inclusive Care for the Elderly (PACE)

Arkansas Medicaid PACE

Age 55+, Arkansas resident, nursing home-level care, safe with PACE support.

~$2,829/month (300% FBR).

$2,000 (individual), $3,000 (couple).

Limited geographic availability.

Arkansas State Plan Personal Care

Arkansas Medicaid Personal Care Program

Any age, Arkansas resident, needs ADL/IADL help, Medicaid-eligible.

~$1,004/month (individual).

$9,660 (individual), $14,470 (couple).

No nursing home-level care requirement.

Senior Community Service Employment Program (SCSEP)

Arkansas SCSEP (federally funded, state-administered)

Age 55+, unemployed, low-income, Arkansas resident.

~$1,983/month (125% FPL).

Not specified.

Priority for veterans, rural residents.

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