Highlands Lake Center

Highlands Lake Center is a Nursing Home in Florida

Highlands Lake Center is a Nursing Home in Florida

Highlands Lake Center

4240 Lakeland Highlands Rd, Lakeland, FL 33813 View Map

Highlands Lake Center is a Nursing Home in Florida

Highlands Lake Center is a Nursing Home in Florida

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Overview of Highlands Lake Center

Highlands Lake Center, Lakeland, Florida, is dedicated to redefining the wellness journey through personalized post-acute rehabilitation and long-term nursing care. Their mission revolves around tailoring nursing and rehabilitation experiences to individual needs, enhancing the quality of life, and surpassing ordinary expectations with extraordinary outcomes. The community values health, well-being, and a caring nursing home culture, setting a gold standard in exceptional care.

Highlands Lake Center combines clinical care, heartfelt compassion, and homey nursing home amenities to provide a personalized wellness journey. The community offers specialized care programs, including wound care, short-term rehabilitation, pain management, and therapeutic recreation. Highlands Lake Center’s commitment to recovery in comfort ensures a cheerful environment, modern surroundings, and a proprietary atmosphere of happiness, healing, and hope. The spacious and welcoming facility provides private and semi-private rooms with amenities such as cable TV, telephone, internet, and fine dining, creating a trusted destination in wellness focused on residents’ healthcare needs.

(863) 646-8699
Home Information HIGHLANDS LAKE CENTER
  • This nursing home maintains occupancy well above most state peers, signaling sustained demand. The facility operates with a larger bed count than most state competitors, supporting broader intake. Residents generally stay for shorter periods than state peers, pointing to quicker turnover.

  • Home revenue ranks in the upper tier statewide, reflecting strong billing volume. Payroll spending sits in the top tier, showing a strong investment in staffing resources. Total income exceeds the majority of state facilities, highlighting strong profitability.

  • Medicare nights run higher than most peers, indicating robust short-stay referrals. Medicaid nights sit above most state facilities, underscoring deep Title XIX coverage. Private pay nights lead the state, showing strong demand from market-rate residents.

Occupancy
Beds
179
Occupancy
93.6%
Total Bed Days Available
65335
Avg. Length of Stay
63 days
Avg. Residents per Day
159
Finance
Home Revenue
$18,574,779.00
Payroll Costs
$6,939,155.00
Profit
$2,554,890.00
Total Home Costs
$16,888,210.00
Payroll % of Revenue Info Percentage of home revenue spent on payroll costs.
37.4%
House Specifics:
CCN
105620
Owner Name
AYALA, CYNTHIA
Rural vs. Urban
Urban
County
Polk
Type of Control
Voluntary Nonprofit — Church
Operations
Total Admissions
903
Total Discharges
855
% Medicaid Admissions
9%
% Medicare Admissions
30%
% Private Pay Admissions
61%
% Medicaid Discharges
14%
% Medicare Discharges
26%
% Private Pay Discharges
60%
Quality Ratings
Overall Rating Info CMS 5-star rating based on health inspections, staffing, and quality measures.
2 / 5
Health Inspection Rating Info Rating based on deficiencies found during state health inspections.
2 / 5
Staffing Rating Info Rating based on nurse staffing hours per resident per day.
3 / 5
QM Rating Info Quality Measures rating based on clinical outcomes for residents.
4 / 5
Nurse Hours / Resident / Day Info Total nurse staffing hours per resident per day.
3.66 hrs
Number of Fines
1
Medicaid, Medicare & Private
Medicare Nights Info Number of resident nights paid by Medicare for short-term or rehab care.
28585
Medicaid Nights Info Resident nights covered by Medicaid for long-term care or support services.
8355
Free Market Nights Info Nights paid privately by residents or families, without Medicare/Medicaid coverage.
17180

Types of Care at Highlands Lake Center

Skilled Nursing Respite Care
Contact Highlands Lake Center

Comparison Chart

The information below is reported by the Florida Agency for Health Care Administration (AHCA).
Compare Nursing Homes around Lakeland
Highlands Lake Center
SNF

24/7 care needed

RC

Respite Care

Lakeland
179
No
9
AYALA, CYNTHIA
93.6%
$18,574,779.00
$6,939,155.00
37.4%
158.60
2/5
3.6603
2/5
3/5
4/5
1
The Club at Lake Gibson
HC

Hospice Care

SNF

24/7 care needed

RC

Respite Care

Lakeland
120
No
45
NH OPERATOR HOLDINGS XI LLC
96.3%
$18,981,688.00
$6,589,020.00
34.7%
116.50
2/5
3.5836
2/5
2/5
3/5
2
Lakeland Nursing and Rehabilitation Center
SNF

24/7 care needed

Lakeland
185
No
57
PALM TERRACE J DEK OPERATIONS LLC
80.8%
$22,555,633.00
$5,292,576.00
23.5%
161.00
1/5
3.6092
1/5
2/5
4/5
17
Bridgewalk on Harden
SNF

24/7 care needed

Lakeland
120
No
24
GARRARD, LOUIS
84.3%
$6,812,508.00
$3,167,215.00
46.5%
91.80
1/5
3.4180
1/5
1/5
3/5
3
Porter Mcgrath Health Center
SNF

24/7 care needed

Lakeland
-
No
62
-
-
-
-
-
-
-
-
-
-
-
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Places of interest near Highlands Lake Center

Address 4.9 miles from city center

Address 4240 Lakeland Highlands Rd, Lakeland, FL 33813

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Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

230
Total Staff
224
Employees
6
Contractors
63,372
Total Hours (Quarter)
86
Avg Staff/Day
8.1
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse229.2 No
Licensed Practical Nurse279.3 No
Certified Nursing Assistant1028 No
Staff by Category
Administration
4 staff
5hs shift avg
Nursing Staff
167 staff
8.4hs shift avg
Physicians & Practitioners
9 staff
7.7hs shift avg
Therapy Services
31 staff
7.4hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
2 staff
7.6hs shift avg
Dietary Services
13 staff
7.7hs shift avg
Other Services
4 staff
7.9hs shift avg
Contractor Analysis
2.3%
of total hours from contractors
1,439 contractor hours this quarter
Medical Director: 1 Clinical Nurse Specialist: 3 Administrator: 1 Dietitian: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant102010229,71391100%8
Licensed Practical Nurse2702710,69191100%9.3
Registered Nurse220226,09091100%9.2
Dietitian121132,6279099%7.7
Speech Language Pathologist110112,3759099%7.5
Physical Therapy Aide100102,1638998%7.1
Clinical Nurse Specialist4372,16091100%7.7
Respiratory Therapy Technician5051,4087886%7.6
Dental Services Staff2029426875%7.9
Mental Health Service Worker2029377077%7.9
Physical Therapy Assistant3039177380%7.3
Nurse Aide in Training150158755055%7.6
Administrator2137686268%8
Qualified Social Worker2024986470%7.6
RN Director of Nursing1014966268%8
Nurse Practitioner2024505763%7.9
Occupational Therapy Aide2022312730%8
Medical Director011336571%0.5

Health Inspection History

Source: CMS Health Citations (Feb 2020 – Nov 2025)

8
Inspections
35
Total Citations
0
Critical (J-L)
0
Serious (G-I)
4.38
Citations/Inspection
Nov 2025
Last Inspection
Citation Severity Distribution
Minor (A-C)
1
Moderate (D-F)
34
Serious (G-I)
0
Critical (J-L)
0
What do these levels mean?
Top Deficiency Categories
Pharmacy Services
10
29% of total
Quality of Life & Care
9
26% of total
Resident Rights
7
20% of total
Environmental
2
6% of total
Infection Control
1
3% of total
Administration
1
3% of total
Citation Sources
Standard Inspections 25
Complaint Investigations 13
Infection Control 1
State Comparison (FL)
Avg Citations (State)
19.7
This Facility: 35
Avg Critical (State)
0.8
This Facility: 0
Recent Citations (Last 3 Years)
DateSeverity ?CategoryTagStatus
Nov 05, 2025 E PharmacyF0755 Corrected
Nov 05, 2025 D Quality of CareF0697 Corrected
Apr 17, 2025 D AdministrationF0773 Corrected
Apr 17, 2025 E Resident RightsF0585 Corrected
Aug 06, 2024 D PharmacyF0761 Corrected
Aug 06, 2024 D Resident RightsF0584 Corrected
Aug 06, 2024 D Resident RightsF0585 Corrected
Mar 07, 2024 D EnvironmentalF0921 Corrected
Mar 07, 2024 D EnvironmentalF0925 Corrected
Mar 07, 2024 D Infection ControlF0880 Corrected
Mar 07, 2024 D PharmacyF0755 Corrected
Mar 07, 2024 D PharmacyF0759 Corrected
Mar 07, 2024 D PharmacyF0761 Corrected
Mar 07, 2024 D Quality of CareF0675 Corrected
Mar 07, 2024 D Quality of CareF0684 Corrected
Mar 07, 2024 D Quality of CareF0690 Corrected
Mar 07, 2024 D Quality of CareF0694 Corrected
Mar 07, 2024 D Quality of CareF0695 Corrected
Mar 07, 2024 E Care PlanningF0641 Corrected
Mar 07, 2024 E Care PlanningF0644 Corrected
Mar 07, 2024 D Care PlanningF0842 Corrected
Mar 07, 2024 E Resident RightsF0582 Corrected
Mar 16, 2023 D PharmacyF0757 Corrected
Jan 09, 2023 C Nursing ServicesF0725 Corrected
Jan 09, 2023 D Quality of CareF0690 Corrected
Nov 18, 2021 E NutritionF0806 Corrected
Nov 18, 2021 D PharmacyF0755 Corrected
Nov 18, 2021 D PharmacyF0759 Corrected
Nov 18, 2021 D Quality of CareF0692 Corrected
Nov 18, 2021 D Quality of CareF0695 Corrected
Nov 18, 2021 D Resident RightsF0550 Corrected
Nov 18, 2021 D Resident RightsF0623 Corrected
Nov 18, 2021 D Resident RightsF0625 Corrected
Feb 28, 2020 D PharmacyF0759 Corrected
Feb 28, 2020 E PharmacyF0761 Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit Corporation
Part of: Aston Healthcare
Resident Census by Payment Source
170 Total Residents
Medicare 34 (20%)
Medicaid 94 (55.3%)
Private Pay/Other 42 (24.7%)
Programs & Services
Residents' Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality Measures

CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.

Source: CMS Nursing Home Compare (Data as of Jan 2026)

High-Risk Clinical Events
6.7 Score
10% better than avg State avg: 7.4

Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline

Functional Decline
12.6 Score
Near average State avg: 12.4

Composite score based on ADL decline, walking ability decline, and incontinence

Long-Stay Resident Measures

Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.

Need for Help with Daily Activities Increased
9.5%
Lost Too Much Weight
8.5%
Urinary Tract Infection
0.0%
Depressive Symptoms
0.0%
Falls with Major Injury
2.9%
Pneumococcal Vaccine
99.3%
Antipsychotic Use
17.6%
Walking Ability Worsened
8.0%
Influenza Vaccine
100.0%
High Risk Residents with Pressure Ulcers
4.4%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
20.4%
Short-Stay Resident Measures

Measures for residents who stay 100 days or less (typically rehabilitation patients).

Pneumococcal Vaccine
87.2% 7% worse than avg State: 94.0%
Short-Stay Residents Who Received a New Antipsychotic Medication
1.4% 9% better than avg State: 1.5%
Influenza Vaccine
77.0% 19% worse than avg State: 94.7%

Penalties & Fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total Fines $4K State avg: $72K 95% better than avg
Number of Fines 1 State avg: 2.6
Compared to State Average Facility: $4K | State Avg: $72K
Penalty History

Showing all 1 penalties (Jan 2023 - Jan 2023)

Jan 9, 2023 Civil Money Penalty
$4K
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Claim What’s Yours: Financial Aid for Florida Seniors

Program
State Program Name
Eligibility
Benefits
Long-Term Care Waiver
Florida Medicaid LTC Waiver
  • General: Age 65+ or 21+ disabled, Florida resident, Medicaid- eligible, nursing home-level care need.
  • Income Limits (2025): ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • FL Specifics: High demand; waitlists common.
  • Services: In-home care (6-8 hours/day), assisted living, respite (240 hours/year), case management.
Community Care for the Elderly (CCE)
  • General: Age 60+, Florida resident, at risk of nursing home.
  • Income Limits: ~$2,000/month (varies).
  • Asset Limits: $5,000 (individual).
  • FL Specifics: Limited funding; regional variation.
  • Services: Homemaker services (3-5 hours/week), adult day care (~$60/day), respite (up to 10 days/year).
Home Care for the Elderly (HCE)
Florida Home Care for the Elderly
Official government program page
  • General: Age 60+, Florida resident, at risk of nursing home placement; caregiver must be approved.
  • Income Limits (2025): ~$2,829/month (individual, aligned with Medicaid thresholds).
  • Asset Limits: ~$2,000 (individual); varies by case manager discretion.
  • FL Specifics: Limited funding (~3,500 served annually); prioritizes low-income frail seniors.
  • Services: Basic subsidy (~$160/month) for housing/medical costs; special subsidies for supplies/services (e.g., incontinence supplies, ~$50-$200/month).
Program of All-Inclusive Care for the Elderly (PACE)
Florida Medicaid PACE
  • General: Age 55+, Florida resident, nursing home-level care need, safe with PACE support.
  • Income Limits (2025): ~$2,829/month (300% FBR).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • FL Specifics: Limited to specific counties (e.g., Hillsborough, Miami-Dade); ~10 sites statewide.
  • Services: Personal care (5-7 hours/day), medical care, meals, transportation, therapy.
Optional State Supplementation (OSS)
Florida Optional State Supplementation
Official government program page
  • General: Age 65+ or disabled, Florida resident, living in approved facility, receiving SSI or low-income.
  • Income Limits (2025): ~$1,004/month (individual, including SSI).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • FL Specifics: Limited to specific facility types; ~$78.40/month max supplement.
  • Services: Cash payment (~$78.40/month) for room/board or personal needs in facilities.
Senior Community Service Employment Program (SCSEP)
Florida SCSEP (federally funded, state-administered)
Official government program page
  • General: Age 55+, unemployed, low-income, Florida resident.
  • Income Limits (2025): ~$1,983/month (125% FPL, individual).
  • Asset Limits: Not specified; income-focused.
  • FL Specifics: Priority for veterans, rural residents; ~1,000 slots/year.
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.

Claim What’s Yours Financial Aid for Florida Seniors

Florida Medicaid LTC Waiver

Long-Term Care Waiver

Requirements:
  • General:
    Age 65+ or 21+ disabled, Florida resident, Medicaid- eligible, nursing home-level care need.
  • Income Limits (2025):
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • FL Specifics:
    High demand; waitlists common.
Benefits without Contact:
  • Services: In-home care (6-8 hours/day), assisted living, respite (240 hours/year), case management.
Florida CCE

Community Care for the Elderly (CCE)

Requirements:
  • General:
    Age 60+, Florida resident, at risk of nursing home.
  • Income Limits:
    ~$2,000/month (varies).
  • Asset Limits:
    $5,000 (individual).
  • FL Specifics:
    Limited funding; regional variation.
Benefits without Contact:
  • Services: Homemaker services (3-5 hours/week), adult day care (~$60/day), respite (up to 10 days/year).
Florida Home Care for the Elderly

Home Care for the Elderly (HCE)

Requirements:
  • General:
    Age 60+, Florida resident, at risk of nursing home placement; caregiver must be approved.
  • Income Limits (2025):
    ~$2,829/month (individual, aligned with Medicaid thresholds).
  • Asset Limits:
    ~$2,000 (individual); varies by case manager discretion.
  • FL Specifics:
    Limited funding (~3,500 served annually); prioritizes low-income frail seniors.
Benefits without Contact:
  • Services: Basic subsidy (~$160/month) for housing/medical costs; special subsidies for supplies/services (e.g., incontinence supplies, ~$50-$200/month).
Florida Medicaid PACE

Program of All-Inclusive Care for the Elderly (PACE)

Requirements:
  • General:
    Age 55+, Florida resident, nursing home-level care need, safe with PACE support.
  • Income Limits (2025):
    ~$2,829/month (300% FBR).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • FL Specifics:
    Limited to specific counties (e.g., Hillsborough, Miami-Dade); ~10 sites statewide.
Benefits without Contact:
  • Services: Personal care (5-7 hours/day), medical care, meals, transportation, therapy.
Florida Optional State Supplementation

Optional State Supplementation (OSS)

Requirements:
  • General:
    Age 65+ or disabled, Florida resident, living in approved facility, receiving SSI or low-income.
  • Income Limits (2025):
    ~$1,004/month (individual, including SSI).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • FL Specifics:
    Limited to specific facility types; ~$78.40/month max supplement.
Benefits without Contact:
  • Services: Cash payment (~$78.40/month) for room/board or personal needs in facilities.
Florida SCSEP (federally funded, state-administered)

Senior Community Service Employment Program (SCSEP)

Requirements:
  • General:
    Age 55+, unemployed, low-income, Florida resident.
  • Income Limits (2025):
    ~$1,983/month (125% FPL, individual).
  • Asset Limits:
    Not specified; income-focused.
  • FL Specifics:
    Priority for veterans, rural residents; ~1,000 slots/year.
Benefits without Contact:
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
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