Highlands Lake Center

Nursing Home in Lakeland

CMS overall rating Info The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Highlands Lake Center

Nursing Home in Lakeland

CMS overall rating Info The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Overview of Highlands Lake Center

Highlands Lake Center, Lakeland, Florida, is dedicated to redefining the wellness journey through personalized post-acute rehabilitation and long-term nursing care. Their mission revolves around tailoring nursing and rehabilitation experiences to individual needs, enhancing the quality of life, and surpassing ordinary expectations with extraordinary outcomes. The community values health, well-being, and a caring nursing home culture, setting a gold standard in exceptional care.

Highlands Lake Center combines clinical care, heartfelt compassion, and homey nursing home amenities to provide a personalized wellness journey. The community offers specialized care programs, including wound care, short-term rehabilitation, pain management, and therapeutic recreation. Highlands Lake Center’s commitment to recovery in comfort ensures a cheerful environment, modern surroundings, and a proprietary atmosphere of happiness, healing, and hope. The spacious and welcoming facility provides private and semi-private rooms with amenities such as cable TV, telephone, internet, and fine dining, creating a trusted destination in wellness focused on residents’ healthcare needs.

(863) 646-8699

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
2/5 ▼ 1.2 Florida average: 3.2/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
2/5 ▼ 0.8 Florida average: 2.8/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
3/5 ▼ 0.4 Florida average: 3.4/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
4/5 ▼ 0.1 Florida average: 4.1/5

Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to Florida state averages

Total nursing care / resident Info This home is ranked 126th out of 175 homes in Florida.

Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 40m per day
Rank #126 / 175Nurse hours — state benchmarkedThis home is ranked 126th out of 175 homes in Florida.Shows adjusted nurse hours per resident per day benchmarked to the Florida average, with a ranking across 175 Florida SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.
This facility Florida avg (4h 2m per day)
vs Florida avg
-9%

5 of 6 metrics below state avg

Standout metric Physical Therapist is +20% above state avg
Staff typeHours / dayvs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 38m per day ▼ 14% State avg: 44m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 38m per day ▼ 19% State avg: 47m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 2h 1m per day ▼ 14% State avg: 2h 20m per day · National avg: 2h 21m per day
Total Nursing (Weekend) Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 3h 11m per day ▼ 10% State avg: 3h 31m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation. 6m per day ▲ 20% State avg: 5m per day · National avg: 4m per day
RN (Weekend) Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent. 30m per day ▼ 6% State avg: 32m per day · National avg: 29m per day

Capacity and availability

This home usually has limited availability

Occupancy between 85% and 95% suggests balanced demand.

Higher occupancy than the Florida average: 84.3%
Occupancy rate 93.8% Rank #34 / 176Occupancy rate — state benchmarkedThis home is ranked 34th out of 176 homes in Florida.Shows this facility's occupancy rate versus the Florida average, with its statewide rank out of 176. Higher occupancy signals strong local demand and financial stability.
Avg. Length of Stay 57 days
Occupancy rate
93.8% Rank #34 / 176Occupancy rate — state benchmarkedThis home is ranked 34th out of 176 homes in Florida.Shows this facility's occupancy rate versus the Florida average, with its statewide rank out of 176. Higher occupancy signals strong local demand and financial stability.
Avg. Length of Stay
57 days

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

26% of new residents, usually for short-term rehab.

Typical stay 29 days

Private pay

59% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

15% of new residents, often for long-term daily care.

Typical stay 5 - 6 months

Finances and operations

Privately-owned community
Home revenue
$20.3M
Profit
$5.4M
Privately-owned community
Home revenue
$20.3M Rank #55 / 177Revenue — state benchmarkedThis home is ranked 55th out of 177 homes in Florida.Shows this facility's annual revenue compared to the Florida SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.
Profit
$5.4M
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations. Rank #79 / 177Payroll — state benchmarkedThis home is ranked 79th out of 177 homes in Florida.Shows total annual staff payroll benchmarked to the Florida average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
$7.2M
35.5% of revenue Rank #111 / 177Payroll % — state benchmarkedThis home is ranked 111th out of 177 homes in Florida.Shows payroll as a percentage of revenue versus the Florida average. Well-run SNFs often land around 55–65%. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$9.3M
Total costs $16.5M
Walk Score
Walk Score: 9 / 100 Rank #134 / 147Walk Score — state benchmarkedThis home is ranked 134th out of 147 homes in Florida.Shows how walkable this facility's neighborhood is compared to the average Walk Score across Florida SNFs. Higher scores benefit residents, families, and staff.
Car-dependent. Most errands require a car, with limited nearby walkable options.

Types of Care at Highlands Lake Center

Skilled Nursing Respite Care

Contact Highlands Lake Center

Health Inspection History

Inspections
Total health inspections 8

Florida average 4.3


Last Health inspection on Nov 2025

Total health citations
35 Rank #162 / 177Health citations — state benchmarkedThis home is ranked 162nd out of 177 homes in Florida.Shows this facility's total health deficiency citations benchmarked to the Florida state average, with a ranking across all 177 FL SNFs. Lower citation counts earn a better rank.

Florida average 19.7

Citations per inspection
4.38

Florida average 4.48


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

22 of 35 citations resulted from standard inspections; 10 of 35 resulted from complaint investigations; and 3 of 35 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)
Critical Health citations More info
0
100% better than Florida average

Florida average: 0.8


Serious Health citations More info 0
100% better than Florida average

Florida average: 0.4

0 critical citations More info Florida average: 0.8

0 serious citations More info Florida average: 0.4

34 moderate citations More info Florida average: 18.4

1 minor citation More info Florida average: 0.2
Citations history (last 3 years)
Pharmacy moderate citation Info Issues related to medication management, including how drugs are stored, administered, and monitored. Nov 05, 2025
Corrected

Quality of Care moderate citation Info Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs. Nov 05, 2025
Corrected

Administration moderate citation Info Issues related to how the facility is managed, including policies, procedures, and compliance with regulations. Apr 17, 2025
Corrected

Resident Rights moderate citation Info Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care. Apr 17, 2025
Corrected

Compare Nursing Homes around Lakeland The information below is reported by the Florida Agency for Health Care Administration (AHCA).

5 facilities compared · CMS & FL Dept. of Health data · Updated Apr 2026

Filter by care type
Highlands Lake Center
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

RC

Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.

Lakeland179 93.8% +11%3.66 -19%-9%1354.40159- 9 Ayala, Cynthia$20.3M$7.2M35.5%105620
The Club at Lake Gibson
HC

Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

RC

Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.

Lakeland120 94.3% +12%3.58 -28%-11%2215.31117- 45 Nh Operator Holdings Xi Llc$23.6M$8.2M34.9%106146
Lakeland Nursing and Rehabilitation Center
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Lakeland (Tigertown)185 74.6% -11%3.61 -26%-11%17335.53161- 57 Palm Terrace J Dek Operations Llc$26.8M$7.5M27.8%105354
Bridgewalk on Harden
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Lakeland120 72.9% -13%3.42 -55%-15%3193.2492- 24 Garrard, Louis$10.9M$5.3M48.9%106138
Porter Mcgrath Health Center -
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Lakeland (Dixieland)---------000.00-- 62 -----

Financial Assistance for
Nursing Home in Florida

Get Financial aid guidance

Long-Term Care Waiver

Florida Medicaid LTC Waiver

Age 65+ or 21+ disabled
General Florida resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
FL

High demand; waitlists common.

Benefits
In-home care (6-8 hours/day) Assisted living Respite (240 hours/year) Case management

Community Care for the Elderly (CCE)

Florida CCE

Age 60+
General Florida resident, at risk of nursing home.
Income Limits ~$2,000/month varies
Asset Limits $5,000 individual
FL

Limited funding; regional variation.

Benefits
Homemaker services (3-5 hours/week) Adult day care (~$60/day) Respite (up to 10 days/year)

Home Care for the Elderly (HCE)

Florida Home Care for the Elderly

Age 60+
General Florida resident, at risk of nursing home placement; caregiver must be approved.
Income Limits (2025) ~$2,829/month individual, aligned with Medicaid thresholds
Asset Limits ~$2,000 (individual); varies by case manager discretion.
FL

Limited funding (~3,500 served annually); prioritizes low-income frail seniors.

Benefits
Basic subsidy (~$160/month) for housing/medical costs; special subsidies for supplies/services (e.g., incontinence supplies, ~$50-$200/month)

Program of All-Inclusive Care for the Elderly (PACE)

Florida Medicaid PACE

Age 55+
General Florida resident, nursing home-level care need, safe with PACE support.
Income Limits (2025) ~$2,829/month 300% FBR
Asset Limits $2,000 (individual), $3,000 (couple).
FL

Limited to specific counties (e.g., Hillsborough, Miami-Dade); ~10 sites statewide.

Benefits
Personal care (5-7 hours/day) Medical care Meals Transportation Therapy

Optional State Supplementation (OSS)

Florida Optional State Supplementation

Age 65+ or disabled
General Florida resident, living in approved facility, receiving SSI or low-income.
Income Limits (2025) ~$1,004/month individual, including SSI
Asset Limits $2,000 (individual), $3,000 (couple).
FL

Limited to specific facility types; ~$78.40/month max supplement.

Benefits
Cash payment (~$78.40/month) for room/board or personal needs in facilities

Senior Community Service Employment Program (SCSEP)

Florida SCSEP (federally funded, state-administered)

Age 55+
General unemployed, low-income, Florida resident.
Income Limits (2025) ~$1,983/month 125% FPL, individual
Asset Limits Not specified; income-focused.
FL

Priority for veterans, rural residents; ~1,000 slots/year.

Benefits
Paid training (~20 hours/week at ~$7.25/hour) Job placement

Places of interest near Highlands Lake Center

Address 4.9 miles from city center Info Estimated distance in miles from Lakeland's city center to Highlands Lake Center's address, calculated via Google Maps. — 5.49 miles to nearest hospital (Pediatric Gastroenterology, Hepatology and Nutrition of Florida)

Calculate Travel Distance to Highlands Lake Center

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Address

Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 230
Employees 224
Contractors 6
Staff to resident ratio 1.35:1
11% worse than Florida average

Florida average ratio: 1.52:1

Avg staff/day 86
Average shift 8.1 hours
0% compared with Florida average

Florida average: 7.9 hours

Total staff hours (quarter) 63,372
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 22
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.2 hours

No contractors work on this role.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 27
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.3 hours

No contractors work on this role.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 102
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8 hours

No contractors work on this role.

Contractor staffing

Total hours from contractors

2.3%

1,439 contractor hours this quarter

Clinical Nurse Specialist: 3 Medical Director: 1 Administrator: 1 Dietitian: 1
Staff by category
Certified Nursing Assistant102010229,71391100%8
Licensed Practical Nurse2702710,69191100%9.3
Registered Nurse220226,09091100%9.2
Dietitian121132,6279099%7.7
Speech Language Pathologist110112,3759099%7.5
Physical Therapy Aide100102,1638998%7.1
Clinical Nurse Specialist4372,16091100%7.7
Respiratory Therapy Technician5051,4087886%7.6
Dental Services Staff2029426875%7.9
Mental Health Service Worker2029377077%7.9
Physical Therapy Assistant3039177380%7.3
Nurse Aide in Training150158755055%7.6
Administrator2137686268%8
Qualified Social Worker2024986470%7.6
RN Director of Nursing1014966268%8
Nurse Practitioner2024505763%7.9
Occupational Therapy Aide2022312730%8
Medical Director011336571%0.5
102 Certified Nursing Assistant
% of Days 100%
27 Licensed Practical Nurse
% of Days 100%
22 Registered Nurse
% of Days 100%
13 Dietitian
% of Days 99%
11 Speech Language Pathologist
% of Days 99%
10 Physical Therapy Aide
% of Days 98%
7 Clinical Nurse Specialist
% of Days 100%
5 Respiratory Therapy Technician
% of Days 86%
2 Dental Services Staff
% of Days 75%
2 Mental Health Service Worker
% of Days 77%
3 Physical Therapy Assistant
% of Days 80%
15 Nurse Aide in Training
% of Days 55%
3 Administrator
% of Days 68%
2 Qualified Social Worker
% of Days 70%
1 RN Director of Nursing
% of Days 68%
2 Nurse Practitioner
% of Days 63%
2 Occupational Therapy Aide
% of Days 30%
1 Medical Director
% of Days 71%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 170
Medicare
34
20% of residents
Medicaid
94
55.3% of residents
Private pay or other
42
24.7% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 6.7
10% better than Florida average

Florida average: 7.4

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 12.6
In line with Florida average

Florida average: 12.4

Long-stay resident measures
Significantly above average Florida avg: 4.5 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 9.5%
9% better than Florida average

Florida average: 10.5%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 8.0%
39% better than Florida average

Florida average: 12.9%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 20.4%
51% worse than Florida average

Florida average: 13.5%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 2.9%
9% worse than Florida average

Florida average: 2.6%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 4.4%
17% better than Florida average

Florida average: 5.4%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.0%
100% better than Florida average

Florida average: 0.9%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 8.5%
42% worse than Florida average

Florida average: 6.0%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 0.0%
100% better than Florida average

Florida average: 3.3%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 17.6%
119% worse than Florida average

Florida average: 8.0%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 99.3%
In line with Florida average

Florida average: 97.7%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
In line with Florida average

Florida average: 99.2%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 2.37
13% worse than Florida average

Florida average: 2.10

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 0.69
42% better than Florida average

Florida average: 1.18

Short-stay resident measures
Below average Florida avg: 3.1 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 87.2%
7% worse than Florida average

Florida average: 94.0%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 1.4%
9% better than Florida average

Florida average: 1.5%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 77.0%
19% worse than Florida average

Florida average: 94.7%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 21.6%
18% better than Florida average

Florida average: 26.2%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 9.0%
In line with Florida average

Florida average: 9.3%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 2.5%
218% worse than Florida average

Florida average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 36.1%
33% worse than Florida average

Florida average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 38.9%
23% worse than Florida average

Florida average: 50.6%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $4K
95% lower than Florida average

Florida average: $72K

Number of fines 1 Rank #1 / 81Federal fines — state benchmarkedThis home is ranked 1st out of 81 homes in Florida.Shows this facility's CMS fine count alongside the Florida average, and where it ranks among all 81 skilled nursing facilities in the state. Fewer fines mean a better rank.
62% fewer fines than Florida average

Florida average: 2.6

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than Florida average

Florida average: 0.1

Fines amount comparison
Fines amount comparison
This facility $4K
Florida average $72K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Jan 9, 2023
$4K

Last updated: Jan 2026

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