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The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Highlands Lake Center, Lakeland, Florida, is dedicated to redefining the wellness journey through personalized post-acute rehabilitation and long-term nursing care. Their mission revolves around tailoring nursing and rehabilitation experiences to individual needs, enhancing the quality of life, and surpassing ordinary expectations with extraordinary outcomes. The community values health, well-being, and a caring nursing home culture, setting a gold standard in exceptional care.
Highlands Lake Center combines clinical care, heartfelt compassion, and homey nursing home amenities to provide a personalized wellness journey. The community offers specialized care programs, including wound care, short-term rehabilitation, pain management, and therapeutic recreation. Highlands Lake Center’s commitment to recovery in comfort ensures a cheerful environment, modern surroundings, and a proprietary atmosphere of happiness, healing, and hope. The spacious and welcoming facility provides private and semi-private rooms with amenities such as cable TV, telephone, internet, and fine dining, creating a trusted destination in wellness focused on residents’ healthcare needs.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered nurse hours per resident per day.
Nurse aide hours per resident per day.
Total number of nurse staff hours per resident per day on weekends.
Physical therapist staff hours per resident per day.
Registered nurse hours per resident per day on weekends.
Offers a balance of services and community atmosphere.
Occupancy is moderate, suggesting balanced demand.
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
26% of new residents, usually for short-term rehab.
59% of new residents, often for short stays.
15% of new residents, often for long-term daily care.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Florida average 4.3
Last Health inspection on Nov 2025
Florida average 19.7
Florida average 4.48
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
22 of 35 citations resulted from standard inspections; 10 of 35 resulted from complaint investigations; and 3 of 35 came from combined inspections (standard and complaint).
0
100% better than Florida average
Florida average: 0.8
0
100% better than Florida average
Florida average: 0.4
Issues related to medication management, including how drugs are stored, administered, and monitored.
Nov 05, 2025
Corrected
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Nov 05, 2025
Corrected
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Apr 17, 2025
Corrected
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Apr 17, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.
Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
4.9 miles from city center — 5.49 miles to nearest hospital (Pediatric Gastroenterology, Hepatology and Nutrition of Florida)
4240 Lakeland Highlands Rd, Lakeland, FL 33813
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This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
11% worse than Florida average
Florida average ratio: 1.52:1
0% compared with Florida average
Florida average: 7.9 hours
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.2 hours
No contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.3 hours
No contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hours
No contractors work on this role.
Total hours from contractors
1,439 contractor hours this quarter
| Certified Nursing Assistant | 102 | 0 | 102 | 29,713 | 91 | 100% | 8 |
| Licensed Practical Nurse | 27 | 0 | 27 | 10,691 | 91 | 100% | 9.3 |
| Registered Nurse | 22 | 0 | 22 | 6,090 | 91 | 100% | 9.2 |
| Dietitian | 12 | 1 | 13 | 2,627 | 90 | 99% | 7.7 |
| Speech Language Pathologist | 11 | 0 | 11 | 2,375 | 90 | 99% | 7.5 |
| Physical Therapy Aide | 10 | 0 | 10 | 2,163 | 89 | 98% | 7.1 |
| Clinical Nurse Specialist | 4 | 3 | 7 | 2,160 | 91 | 100% | 7.7 |
| Respiratory Therapy Technician | 5 | 0 | 5 | 1,408 | 78 | 86% | 7.6 |
| Dental Services Staff | 2 | 0 | 2 | 942 | 68 | 75% | 7.9 |
| Mental Health Service Worker | 2 | 0 | 2 | 937 | 70 | 77% | 7.9 |
| Physical Therapy Assistant | 3 | 0 | 3 | 917 | 73 | 80% | 7.3 |
| Nurse Aide in Training | 15 | 0 | 15 | 875 | 50 | 55% | 7.6 |
| Administrator | 2 | 1 | 3 | 768 | 62 | 68% | 8 |
| Qualified Social Worker | 2 | 0 | 2 | 498 | 64 | 70% | 7.6 |
| RN Director of Nursing | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Nurse Practitioner | 2 | 0 | 2 | 450 | 57 | 63% | 7.9 |
| Occupational Therapy Aide | 2 | 0 | 2 | 231 | 27 | 30% | 8 |
| Medical Director | 0 | 1 | 1 | 33 | 65 | 71% | 0.5 |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.7
10% better than Florida average
Florida average: 7.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
12.6
In line with Florida average
Florida average: 12.4
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
9.5%
9% better than Florida average
Florida average: 10.5%
Percent of long-stay residents whose ability to move independently worsened
8.0%
39% better than Florida average
Florida average: 12.9%
Percent of low risk long-stay residents who lose control of their bowels or bladder
20.4%
51% worse than Florida average
Florida average: 13.5%
Percent of long-stay residents experiencing one or more falls with major injury
2.9%
9% worse than Florida average
Florida average: 2.6%
Percent of long-stay high risk residents with pressure ulcers
4.4%
17% better than Florida average
Florida average: 5.4%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Florida average
Florida average: 0.9%
Percent of long-stay residents who lose too much weight
8.5%
42% worse than Florida average
Florida average: 6.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Florida average
Florida average: 3.3%
Percent of long-stay residents who received an antipsychotic medication
17.6%
119% worse than Florida average
Florida average: 8.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.3%
In line with Florida average
Florida average: 97.7%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with Florida average
Florida average: 99.2%
Number of hospitalizations per 1,000 long-stay resident days.
2.37
13% worse than Florida average
Florida average: 2.10
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.69
42% better than Florida average
Florida average: 1.18
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
87.2%
7% worse than Florida average
Florida average: 94.0%
Percent of short-stay residents who newly received an antipsychotic medication
1.4%
9% better than Florida average
Florida average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
77.0%
19% worse than Florida average
Florida average: 94.7%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
21.6%
18% better than Florida average
Florida average: 26.2%
Percentage of short-stay residents who had an outpatient emergency department visit.
9.0%
In line with Florida average
Florida average: 9.3%
Percentage of SNF residents who experience falls with major injury during their stay.
2.5%
218% worse than Florida average
Florida average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
36.1%
33% worse than Florida average
Florida average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
38.9%
23% worse than Florida average
Florida average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
95% lower than Florida average
Florida average: $72K
62% fewer fines than Florida average
Florida average: 2.6
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Florida average
Florida average: 0.1
Penalties are imposed by CMS for violations of federal nursing home regulations.
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 9, 2023
Last updated: Jan 2026
Historical financial and operational data for Highlands Lake Center based on CMS SNF Cost Reports.
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