Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
162
148 employees · 14 contractors · 59 on an average day Highlands Living Center
Nursing Home, Assisted Living, Independent Living, Memory Care & Skilled Nursing · Pittsford, NY
CMS overall rating
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Highlands Living Center
Nursing Home, Assisted Living, Independent Living, Memory Care & Skilled Nursing · Pittsford, NY
CMS overall rating
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Highlands Living Center accepts Medicare, Medicaid, and private pay.
Highlands Living Center offers independent living, assisted living, memory care, and skilled nursing in Pittsford, NY. Independent living provides private living with community services and no daily care, while assisted living includes help with daily tasks such as bathing, dressing, and medication while a resident keeps an apartment. Memory care provides a secured setting with supervision for someone at risk of wandering, and skilled nursing provides licensed nursing care on site around the clock.
Having several care levels in one community may suit a resident whose needs grow over time, since a move to another level can take place without leaving the community. Highlands Living Center has 120 beds, with total nurse staffing of 4 hours and 9 minutes per resident per day. That figure represents the daily hands-on nursing time allocated per resident. Andy Trepanier is the director.
Rehabilitation services and short term rehabilitation are available for residents who need recovery-focused care for a limited stay. Medicare, Medicaid, and private pay are accepted, giving families payment routes for covered or privately funded care. A Walk Score of 64 describes the area as somewhat walkable, so a resident can complete some errands on foot.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing
Data period: Q4 2025 (October 1 – December 31, 2025).
Nursing care per resident per day and state rankings: CMS Provider Information.
Headcount, shifts and contractors: CMS Payroll-Based Journal (PBJ).
Resident count: CMS Long-Term Care Facility Characteristics (data as of Jun 2026).
Total nursing care per resident / day
This nursing home is ranked 128th out of 490 nursing homes we track in New York for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 9m
This nursing home is ranked 128th out of 490 nursing homes we track in New York for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 9mStandout metric: LPN / LVN is +75% above New York average
3 of 6 metrics below New York average
Daily care time per resident, by role
Registered nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. All 15 are the facility's own employees; no agency contractors work in this role.
15 staff · 8-hour shifts
29m
↓ 31% · NY 42mThis facility: 29m per resident per day, 31% below the New York average of 42m (among New York facilities reporting a recent figure).
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. All 15 are the facility's own employees; no agency contractors work in this role.
15 staff · 8-hour shiftsUS average: 41m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 41m
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 38 total: 34 of the facility's own employees and 4 agency contractors.
38 staff · 8.2-hour shifts
1h 20m
↑ 75% · NY 46mThis facility: 1h 20m per resident per day, 75% above the New York average of 46m (among New York facilities reporting a recent figure).
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 38 total: 34 of the facility's own employees and 4 agency contractors.
38 staff · 8.2-hour shiftsUS average: 52m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 52m
Certified nursing assistant
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 67 total: 57 of the facility's own employees and 10 agency contractors.
67 staff · 8.4-hour shifts
2h 20m
↑ 7% · NY 2h 11mThis facility: 2h 20m per resident per day, 7% above the New York average of 2h 11m (among New York facilities reporting a recent figure).
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 67 total: 57 of the facility's own employees and 10 agency contractors.
67 staff · 8.4-hour shiftsUS average: 2h 20m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 2h 20m
Physical therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
6m
↓ 12% · NY 7mThis facility: 6m per resident per day, 12% below the New York average of 7m (among New York facilities reporting a recent figure).
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
US average: 4m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 4m
Total nursing, weekends
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–Sun
3h 36m
↑ 14% · NY 3h 10mThis facility: 3h 36m per resident per day, 14% above the New York average of 3h 10m (among New York facilities reporting a recent figure).
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–SunUS average: 3h 26m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 3h 26m
RN, weekends
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–Sun
13m
↓ 54% · NY 28mThis facility: 13m per resident per day, 54% below the New York average of 28m (among New York facilities reporting a recent figure).
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–SunUS average: 28m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 28m
Headcount
Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
162
148 employees · 14 contractors · 59 on an average day
162 total staff / 115 residents. Residents: CMS Long-Term Care Facility Characteristics (data as of Jun 2026); staff: CMS Payroll-Based Journal (Q4 2025).Residents and staff come from two different CMS releases, so the two counts can be a few months apart.
1.41 : 1
↑ 7% · NY 1.31This facility: 1.41 staff per resident, 7% above the New York average of 1.31 (among New York facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
162 staff ÷ 115 residents
See full New York ranking →
Average hours one staff member works on a day they are on shift, across every role.
8 h
↑ 4% · NY 7.7 hThis facility: 8 h, 4% above the New York average of 7.7 h (among New York facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
43,188 staff hours this quarter
See full New York ranking →96.8% of staff hours were worked by the facility's own employees
New York average: 87.9% · Contractors this quarter: Certified Nursing Assistant (10), Licensed Practical Nurse (4)
Why it matters: employees work here week after week and get to know each resident's routines and needs. Agency contractors often rotate between facilities, so a higher employee share usually means more consistent care.
76% of staff were vaccinated against the flu
Why it matters: staff move from resident to resident all day. When most of them are vaccinated, the flu is less likely to reach the people it is most dangerous for. Source: state health department data.
By The Numbers
Community insights.
Bed count
A mid-sized community that may balance personal attention with shared amenities and social activities.
120
Rank #333 / 566Bed count — State benchmarked This nursing home is ranked 333rd out of 566 nursing homes we track in New York for bed count. Shows this facility's certified or reported bed count compared to other New York facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New York that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
A mid-sized community that may balance personal attention with shared amenities and social activities.
120
Rank #333 / 566Bed count — State benchmarked This nursing home is ranked 333rd out of 566 nursing homes we track in New York for bed count. Shows this facility's certified or reported bed count compared to other New York facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New York that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Medium-capacity home · Offers a balance of services and community atmosphere.
Walk Score
Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Rank #257 / 442Walk Score — State benchmarked This nursing home is ranked 257th out of 442 nursing homes we track in New York for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across New York facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New York that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Rank #257 / 442Walk Score — State benchmarked This nursing home is ranked 257th out of 442 nursing homes we track in New York for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across New York facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New York that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
64
/ 100
Occupancy rate
Occupancy higher than 95% suggests steady demand, but availability may be limited.
Rank #189 / 507Occupancy rate — State benchmarked This nursing home is ranked 189th out of 507 nursing homes we track in New York for occupancy. Shows this facility's occupancy rate versus the New York average, with its Statewide rank out of 507. Higher occupancy signals strong local demand and financial stability. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New York that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Occupancy higher than 95% suggests steady demand, but availability may be limited.
Rank #189 / 507Occupancy rate — State benchmarked This nursing home is ranked 189th out of 507 nursing homes we track in New York for occupancy. Shows this facility's occupancy rate versus the New York average, with its Statewide rank out of 507. Higher occupancy signals strong local demand and financial stability. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New York that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
95%
This home is often near full
Based on 114 residents and 120 beds. Source: state licensing agency resident count
Higher than the New York average: 85.3%
Avg. Length of Stay
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
194
days
About This Community
StatusActive
CountyMonroe
License Number2763300N
CMS Certification Number335786
Highlands Living Center is legally operated by Highlands Living Center, Inc (Not for Profit).
Owner NameHighlands Living Center, Inc (Not for Profit)
Resident Council
Family Council
CNA Training Program
Short-Term Rehab
Licensed Nurses/CNAs
Pets not allowed
Continuing Care Retirement Community (CCRC)
Dining & Nutrition
Sourced directly from the team at Highlands Living Center.
Dining & Nutrition
Sourced directly from the team at Highlands Living Center.Food DescriptionThe Highlands at Pittsford offers a variety of dining options including The Oneida Restaurant, The Bistro, and Cupcake Café, providing fresh and distinctively prepared meals.
This profile shows two inspection records, and their totals often differ. Inspection History and the Inspection Scorecard below are state data — the figures the state publishes and the state inspection reports we hold on file — covering the entire facility. CMS Health Inspection History covers only this home's Medicare and Medicaid-certified nursing beds, from federal certification surveys.
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Enforcement Actions
Enforcement actions are formal penalties or interventions imposed by New York regulators when a nursing home fails to meet state or federal care, safety, or regulatory standards. They may include directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management.
1
enforcement action
This facility has 1 enforcement action. 33% of New York nursing homes have zero, and the statewide average is 1.6.
- September 2, 2021 Quality of Care #NH-21-221
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Overall vs. NY average
3 Worse
Metrics worse than New York average:
• Total citations (5% above)
• Citations per inspection (70% above)
• Inspection citation rate (11% above) 2 Better Metrics better than New York average:
• Inspections with citations (25% below)
• Total complaints (6% below)
• Total citations (5% above)
• Citations per inspection (70% above)
• Inspection citation rate (11% above) 2 Better Metrics better than New York average:
• Inspections with citations (25% below)
• Total complaints (6% below)
Citations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 23 | 22.0 | This facility has 5% more total citations than a typical New York nursing home (23 vs. NY avg 22).↑ 5% worse |
|
Health citations
Citations related to resident care, clinical practices, and day-to-day operations.
| 19 | — | — |
|
Life safety citations
Citations related to building safety — fire prevention, emergency egress, and similar.
| 4 | — | — |
|
Citations per inspection
Average citations per inspection.
| 4.6 | 2.7 | This facility has 70% more citations per inspection than a typical New York nursing home (4.6 vs. NY avg 2.7).↑ 70% worse |
Inspections
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all inspections conducted at this facility.
| 5 | 9.0 | This facility has had 44% fewer total inspections than the New York average (5 vs. NY avg 9). More inspections can mean more regulatory scrutiny rather than worse care.↓ 44% fewer |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 3 | 4.0 | This facility has 25% fewer inspections with citations than a typical New York nursing home (3 vs. NY avg 4).↓ 25% better |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 60% | 54% | This facility has 6 percentage points higher inspection citation rate than a typical New York nursing home (60% vs. NY avg 54%).↑ 6% worse |
Complaints & Investigations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 85 | 90.0 | This facility has 6% fewer total complaints than a typical New York nursing home (85 vs. NY avg 90).↓ 6% better |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.73 | — | — |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York regulators.
| 15 | 15.0 | This facility has complaint investigations in line with the New York average (15 vs. NY avg 15).— At avg |
CMS Health Inspection History
Federal inspection data published by CMS, covering this home's Medicare and/or Medicaid-certified skilled-nursing/nursing beds only.
Total health inspections
4
↓ 5% · NY 4.2This facility: 4, 5% below the New York average of 4.2 (among New York facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Total health citations
19
Rank #275 / 495Health citations — State benchmarked This nursing home is ranked 275th out of 495 nursing homes we track in New York for health citations. Shows this facility's total health deficiency citations benchmarked to the New York State average, with a ranking across all 495 NY facilities. Lower citation counts earn a better rank. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New York that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↓ 6% · NY 20.3This facility: 19, 6% below the New York average of 20.3 (among New York facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citations per inspection
4.75
Rank #279 / 495Citations per inspection — State benchmarked This nursing home is ranked 279th out of 495 nursing homes we track in New York for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the New York mean across 495 facilities with citation data. Lower is better. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New York that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↓ 1% · NY 4.78This facility: 4.75, 1% below the New York average of 4.78 (among New York facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citation severity
89% corrected
17 of 19 citations corrected · 2 still open
Critical
J–L
0
↓ 100% · NY 0.3This facility: 0, 100% below the New York average of 0.3 (among New York facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Immediate jeopardy
Serious
G–I
0
↓ 100% · NY 0.4This facility: 0, 100% below the New York average of 0.4 (among New York facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Actual harm
Moderate
D–F
18
↓ 4% · NY 18.8This facility: 18, 4% below the New York average of 18.8 (among New York facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
88% corrected · 2 open
No harm, more than minimal risk
Minor
A–C
1
↑ 43% · NY 0.7This facility: 1, 43% above the New York average of 0.7 (among New York facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
100% corrected
No harm, minimal riskLatest inspection: May 28, 2026 · 2 citations, 0 corrected
Most cited category: Quality of Life & Care, 4 of 19 citations · 9 categories in total
Citations history
Most recent first
May 28, 2026
2 citations
Abuse/Neglect moderate citation
Abuse/Neglect moderate citation
Feb 19, 2025
8 citations
Abuse/Neglect moderate citation
Corrected
Corrected
Environmental moderate citation
Corrected
Corrected
Environmental moderate citation
Corrected
Corrected
Infection Control moderate citation
Corrected
Corrected
Pharmacy moderate citation
Corrected
Corrected
Pharmacy moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Jun 09, 2023
6 citations
Administration moderate citation
Corrected
Corrected
Nutrition moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Sep 02, 2021
3 citations
Infection Control moderate citation
Corrected
Corrected
Infection Control moderate citation
Corrected
Corrected
Nursing Services minor citation
Corrected
Corrected
Top deficiency categories
Share of 19 citations
Quality of Life & Care
4 deficiencies (21%)
Infection Control
3 deficiencies (16%)
Abuse, Neglect & Exploitation
3 deficiencies (16%)
Resident Assessment & Care Planning
2 deficiencies (11%)
Pharmacy Services
2 deficiencies (11%)
Environmental
2 deficiencies (11%)
Nutrition & Dietary
1 deficiency (5%)
Administration
1 deficiency (5%)
Nursing & Physician Services
1 deficiency (5%)
How citations are counted
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
17 of 19 citations resulted from standard inspections; and 2 of 19 resulted from complaint investigations.
Includes all CMS health inspection records for this property, which could include management/ownership changes.
Source
Data sourced from CMS Health Deficiencies reports, which cover the Medicare and/or Medicaid-certified skilled-nursing and nursing beds and no other part of the community. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Lawsuit overview for Highlands Living Center
Summary of court-record activity tied to this facility, compiled from publicly available case dockets.
Source: State court e-filing records
Total Cases
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
10
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
10
Active Cases
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
1
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
1
Closed
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
9
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
9
Since
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2018
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2018
Most Recent
Most recent filing on record. Recent activity means legal disputes are still being raised against this facility.
2026
Most recent filing on record. Recent activity means legal disputes are still being raised against this facility.
2026
Next Court Date
Next scheduled court appearance on record across active cases.
Apr 07, 2027
Next scheduled court appearance on record across active cases.
Apr 07, 2027
Enforcement
Penalties and fines
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database · Data as of Aug 2026
No penalties in the past 3 years
No civil money penalties or payment denials on record since Aug 2023.
Total fines
$0
NY avg $75KNew York average: $75,313. Average among the 186 New York facilities with a penalty on record.US avg $67KUS average: $67,417, among the 6,775 US facilities with a penalty on record.
Number of fines
0
NY avg 1.75New York average: 1.75. Average among the 186 New York facilities with a penalty on record.US avg 1.96US average: 1.96, among the 6,775 US facilities with a penalty on record.
Payment denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
NY avg 0.11New York average: 0.11. Average among the 186 New York facilities with a penalty on record.US avg 0.36US average: 0.36, among the 6,775 US facilities with a penalty on record.
Health Outcomes
Quality of care over time
How residents at this home fare on health outcomes and preventive care, compared with the New York average.
CMS star rating for the care of long-stay residents, who live at the home for 100 days or more. It is built from the long-stay quality measures below. 5 stars is the best.
3
/ 5
Average
↓ 25% · NY 4.0This facility: 3.0, 25% below the NY average of 4.0 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
CMS star rating for the care of short-stay residents, mostly people recovering after a hospital stay for under 100 days. It is built from the short-stay quality measures below. 5 stars is the best.
2
/ 5
Below average
↓ 43% · NY 3.5This facility: 2.0, 43% below the NY average of 3.5 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of five long-stay measures: pressure ulcers, falls with major injury, unplanned weight loss, worsening ability to walk, and needing more help with daily activities. Each is the % of residents affected, so lower is better.
11.7
Score · lower is better
↑ 40% · NY 8.4This facility: 11.7, 40% above the NY average of 8.4 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of three long-stay measures: needing more help with daily activities, worsening ability to walk, and loss of bowel or bladder control. Each is the % of residents affected, so lower is better.
19.4
Score · lower is better
↑ 26% · NY 15.4This facility: 19.4, 26% above the NY average of 15.4 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.13 long-stay measures: 2 better, 9 worse, 2 near NY average
8 short-stay measures: 1 better, 4 worse, 3 compared with US only
Long-stay residents
People who live at the home · 13 measures
Daily care & independence
Needed more help with daily activities
Percent of long-stay residents whose need for help with daily activities has increased
16.8%
↑ 19% · NY 14.1This facility: 16.8, 19% above the NY average of 14.1 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents whose need for help with daily activities has increased
16.8%
↑ 19% · NY 14.1This facility: 16.8, 19% above the NY average of 14.1 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Walking ability worsened
Percent of long-stay residents whose ability to move independently worsened
16.6%
↑ 33% · NY 12.5This facility: 16.6, 33% above the NY average of 12.5 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents whose ability to move independently worsened
16.6%
↑ 33% · NY 12.5This facility: 16.6, 33% above the NY average of 12.5 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Bowel or bladder incontinence (low-risk residents)
Percent of low risk long-stay residents who lose control of their bowels or bladder
24.8%
↑ 27% · NY 19.5This facility: 24.8, 27% above the NY average of 19.5 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of low risk long-stay residents who lose control of their bowels or bladder
24.8%
↑ 27% · NY 19.5This facility: 24.8, 27% above the NY average of 19.5 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Safety & clinical stability
Urinary tract infection
Percent of long-stay residents with a urinary tract infection
2.2%
↑ 75% · NY 1.3This facility: 2.2, 75% above the NY average of 1.3 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents with a urinary tract infection
2.2%
↑ 75% · NY 1.3This facility: 2.2, 75% above the NY average of 1.3 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Falls with major injury
Percent of long-stay residents experiencing one or more falls with major injury
3.4%
↑ 9% · NY 3.1This facility: 3.4, 9% above the NY average of 3.1 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents experiencing one or more falls with major injury
3.4%
↑ 9% · NY 3.1This facility: 3.4, 9% above the NY average of 3.1 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Pressure ulcers (high-risk residents)
Percent of long-stay high risk residents with pressure ulcers
14.2%
↑ 118% · NY 6.5This facility: 14.2, 118% above the NY average of 6.5 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay high risk residents with pressure ulcers
14.2%
↑ 118% · NY 6.5This facility: 14.2, 118% above the NY average of 6.5 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Physical & mental health
Lost too much weight
Percent of long-stay residents who lose too much weight
7.7%
↑ 32% · NY 5.8This facility: 7.7, 32% above the NY average of 5.8 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who lose too much weight
7.7%
↑ 32% · NY 5.8This facility: 7.7, 32% above the NY average of 5.8 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Depressive symptoms
Percent of long-stay residents who have depressive symptoms
3.2%
↓ 84% · NY 19.5This facility: 3.2, 84% below the NY average of 19.5 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who have depressive symptoms
3.2%
↓ 84% · NY 19.5This facility: 3.2, 84% below the NY average of 19.5 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Antipsychotic use
Percent of long-stay residents who received an antipsychotic medication
16.3%
↑ 19% · NY 13.7This facility: 16.3, 19% above the NY average of 13.7 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who received an antipsychotic medication
16.3%
↑ 19% · NY 13.7This facility: 16.3, 19% above the NY average of 13.7 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Preventive care
Pneumococcal vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
32.8%
↓ 64% · NY 91.5This facility: 32.8, 64% below the NY average of 91.5 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
32.8%
↓ 64% · NY 91.5This facility: 32.8, 64% below the NY average of 91.5 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Flu vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
93.5%
↓ 2% · NY 95.3This facility: 93.5, 2% below the NY average of 95.3 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
93.5%
↓ 2% · NY 95.3This facility: 93.5, 2% below the NY average of 95.3 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Hospital & emergency visits
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
1.74
↑ 2% · NY 1.71This facility: 1.74, 2% above the NY average of 1.71 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Number of hospitalizations per 1,000 long-stay resident days.
1.74
↑ 2% · NY 1.71This facility: 1.74, 2% above the NY average of 1.71 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
ER visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.90
↓ 33% · NY 1.35This facility: 0.90, 33% below the NY average of 1.35 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.90
↓ 33% · NY 1.35This facility: 0.90, 33% below the NY average of 1.35 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Short-stay residents
Rehab and recovery after a hospital stay · 8 measures
Daily care & independence
Able to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
60.0%
↑ 12% · US 53.7This facility: 60.0, 12% above the US average of 53.7 (among US facilities reporting a recent figure).
Percentage of residents at or above expected ability to care for themselves at discharge.
60.0%
↑ 12% · US 53.7This facility: 60.0, 12% above the US average of 53.7 (among US facilities reporting a recent figure).
Returned home or to the community
Rate of successful return to home or community from a skilled nursing facility.
43.0%
↓ 15% · US 50.6This facility: 43.0, 15% below the US average of 50.6 (among US facilities reporting a recent figure).
Rate of successful return to home or community from a skilled nursing facility.
43.0%
↓ 15% · US 50.6This facility: 43.0, 15% below the US average of 50.6 (among US facilities reporting a recent figure).Safety & clinical stability
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
2.5%
↑ 225% · US 0.8This facility: 2.5, 225% above the US average of 0.8 (among US facilities reporting a recent figure).
Percentage of SNF residents who experience falls with major injury during their stay.
2.5%
↑ 225% · US 0.8This facility: 2.5, 225% above the US average of 0.8 (among US facilities reporting a recent figure).Physical & mental health
New antipsychotic medication
Percent of short-stay residents who newly received an antipsychotic medication
2.8%
↑ 137% · NY 1.2This facility: 2.8, 137% above the NY average of 1.2 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents who newly received an antipsychotic medication
2.8%
↑ 137% · NY 1.2This facility: 2.8, 137% above the NY average of 1.2 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Preventive care
Pneumococcal vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
26.3%
↓ 66% · NY 77.4This facility: 26.3, 66% below the NY average of 77.4 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
26.3%
↓ 66% · NY 77.4This facility: 26.3, 66% below the NY average of 77.4 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Flu vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
61.1%
↓ 22% · NY 78.8This facility: 61.1, 22% below the NY average of 78.8 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
61.1%
↓ 22% · NY 78.8This facility: 61.1, 22% below the NY average of 78.8 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Hospital & emergency visits
Re-hospitalized after admission
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
31.3%
↑ 52% · NY 20.6This facility: 31.3, 52% above the NY average of 20.6 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
31.3%
↑ 52% · NY 20.6This facility: 31.3, 52% above the NY average of 20.6 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
ER visits
Percentage of short-stay residents who had an outpatient emergency department visit.
6.1%
↓ 37% · NY 9.7This facility: 6.1, 37% below the NY average of 9.7 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percentage of short-stay residents who had an outpatient emergency department visit.
6.1%
↓ 37% · NY 9.7This facility: 6.1, 37% below the NY average of 9.7 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Arrows show whether a figure is above or below the average. Green is better for residents, red is worse, and yellow means within 5% of the average. Grey compares with the US average only, because CMS publishes no state figure. The line on each bar marks the average.
Quality measures are calculated by CMS from Minimum Data Set (MDS) resident assessments and Medicare claims.
Money and staffing.
Highlands Living Center’s finances from its CMS cost report for the fiscal year ending December 2024, compared with 454 New York nursing homes that filed a recent report. Includes all financial data for this property, which could include management/ownership changes.
FY Dec 2024
Is it financially stable?
Losing money on care, and more than last year
−36.4% operating margin
−15.7 pts vs prior year
An operating loss in 8 of the last 8 reported years. Other income ($1.4M) trims the net loss to −$3.0M. Watch for cost-cutting that reaches staffing.
Does it invest in staff?
Spends more on payroll than most New York homes
88.9% payroll share of revenue
NY average 56.1%Rank #18 / 452Payroll % of net patient revenue — State benchmarked This nursing home is ranked 18th out of 452 nursing homes we track in New York for payroll % of net patient revenue. Shows payroll as a percentage of net patient revenue versus the New York average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New York that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Payroll rose $0.2M while revenue fell $1.0M. Check hours per resident in the staffing section to confirm it reaches the floor.
FY 2024 scorecard
Each row shows the FY 2024 figure, the change since the prior report, the trend, and how it compares with New York homes.
Revenue & profit
Losing money on care
| Metric | FY 2024 | vs prior year | Trend 2017 → 2024Trend | NY median | Compared with NY homesRank in NY | In short |
|---|---|---|---|---|---|---|
| Net patient revenue What the home earns from resident care, after discounts and bad debt. | $12.3M | −$1.0M | Trend 20172024 | NY median $23.7M | Rank in NY Rank #378 / 454Net patient revenue — State benchmarked This nursing home is ranked 378th out of 454 nursing homes we track in New York for net patient revenue. Shows this facility's net patient revenue compared to the New York average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New York that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 17% of homes | Below NY median Higher net patient revenue than 17% of NY homes that filed a recent report. Revenue mostly follows how big a home is. |
| Operating expenses Everything it costs to run the home: staff, supplies, rent, admin. | $16.8M | +$0.7M | Trend 20172024 | NY median — | Rank in NY Not ranked | Exceeds revenue Operating expenses are higher than net patient revenue, so resident care runs at a loss. |
| Net patient income Revenue minus operating expenses. Negative means care loses money. | −$4.5M | −$1.7M | Trend 20172024 | NY median — | Rank in NY Not ranked | Loss, widening Resident care lost money this year, more than in the prior report. |
| Operating margin Net patient income as a share of revenue. The clearest health signal. | −36.4% | −15.7 pts | Trend 20172024 | NY median — | Rank in NY Not ranked | Loss A negative margin means resident care costs more than it earns. |
| Other income Money not from resident care: investments, grants, services. | $1.4M | — | Trend — | NY median — | Rank in NY Not ranked | Offsets part of the loss Income from outside resident care covers part of the loss on care. |
| Net income The bottom line after other income. | −$3.0M | −$2.2M | Trend — | NY median — | Rank in NY Not ranked | Loss The bottom line is below zero even after other income. |
Staffing spend
Spends more of revenue on staff than most New York homes
| Metric | FY 2024 | vs prior year | Trend 2017 → 2024Trend | NY median | Compared with NY homesRank in NY | In short |
|---|---|---|---|---|---|---|
| Payroll costs Salaries and wage-related benefits, not counting contract labor. | $10.9M | +$0.2M | Trend 20172024 | NY median $12.4M | Rank in NY Rank #254 / 454Payroll costs — State benchmarked This nursing home is ranked 254th out of 454 nursing homes we track in New York for payroll costs. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the New York average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New York that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 44% of homes | Below NY median Higher payroll than 44% of NY homes. Payroll in dollars mostly follows how big a home is, so this compares size, not staffing levels. |
| Payroll share of revenue Payroll divided by revenue. Higher usually means more staff per resident. | 88.9% | +8.6 pts | Trend 20172024 | NY median 52.6% | Rank in NY Rank #18 / 452Payroll % of net patient revenue — State benchmarked This nursing home is ranked 18th out of 452 nursing homes we track in New York for payroll % of net patient revenue. Shows payroll as a percentage of net patient revenue versus the New York average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New York that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 96% of homes | 32.8 pts over NY average The NY average is 56.1% of revenue. Within 3 points of it reads as near the average. |
Charts, 2017–2024 2 charts · NY benchmark drawn as a dashed line
Revenue, expenses and income
What the home earned from resident care (net patient revenue), what it cost to run (operating expenses) and the difference between the two (net patient income), for each fiscal year it filed a CMS cost report.
USD, millions
Net patient revenue Operating expenses Net patient income
Where revenue goes
Both lines are a share of net patient revenue. Payroll share is what goes to salaries and wage-related benefits; operating margin is what is left after every operating cost (below 0%, resident care lost money). The dashed line is the New York payroll average.
% of net patient revenue
Payroll share Operating margin NY payroll average
Year-by-year data, 2017–2024 every reported year · latest first, scroll sideways
| Metric | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|---|---|---|
| Net patient revenue | $13.1M | $13.3M | $13.1M | $12.2M | $11.1M | $12.2M | $13.3M | $12.3M |
| Operating expenses | $13.4M | $13.4M | $14.6M | $14.5M | $14.7M | $15.6M | $16.1M | $16.8M |
| Net patient income | −$0.3M | −$0.1M | −$1.5M | −$2.3M | −$3.6M | −$3.3M | −$2.8M | −$4.5M |
| Operating margin | −2.7% | −0.9% | −11.4% | −18.7% | −32.2% | −27.4% | −20.7% | −36.4% |
| Net income | −$0.3M | −$0.1M | −$1.1M | $0.7M | $6.1M | −$1.3M | −$0.8M | −$3.0M |
| Payroll costs | $9.1M | $8.7M | $9.8M | $9.1M | $9.1M | $10.9M | $10.7M | $10.9M |
| Payroll share of revenue | 69.4% | 65.4% | 75.0% | 74.5% | 81.7% | 89.0% | 80.3% | 88.9% |
| Beds | 122 | 122 | 122 | 122 | 122 | 122 | 122 | 122 |
| Gross revenue | $21.0M | $21.2M | $20.6M | $20.9M | $19.5M | $21.0M | $22.8M | $24.4M |
| Salaries | $7.1M | $7.1M | $7.4M | $7.6M | $7.4M | $8.3M | $8.7M | $8.6M |
| Wage-related costs | $1.9M | $1.6M | $2.4M | $1.5M | $1.7M | $2.5M | $2.1M | $2.4M |
| Contract labor | $0.2M | $0.7M | $0.8M | $0.7M | $1.0M | $0.4M | $0.8M | $1.2M |
| Other operating costs | $4.3M | $4.7M | $4.8M | $5.4M | $5.6M | $4.7M | $5.4M | $5.8M |
| Net patient revenue per day | $305 | $310 | $312 | $298 | $301 | $315 | $333 | $299 |
| Cost per day | $313 | $313 | $347 | $354 | $398 | $401 | $402 | $408 |
| Average length of stay | 158.7 days | 168.4 days | 168.6 days | 224.2 days | 278.5 days | 204.2 days | 201.3 days | 193.8 days |
Showing 2024–2022 · scroll sideways for 5 earlier years
Earlier and partial years are in the download. Download CSV
Who this home usually serves
Residents split by who pays for their care: Medicare, Medicaid, or private pay and other sources.
Over a year: CMS SNF Cost Report, FY2024
Snapshot: CMS Long-Term Care Facility Characteristics (quarterly), Jun 2026
Arriving
212 admissions · FY2024
Residents admitted during the year.
Medicare
164 · 77%
Medicaid
27 · 13%
Private pay & other
21 · 10%
Resident snapshot
115 residents · Jun 2026
Residents counted on the date of the latest CMS report, which updates quarterly.
Medicare
5 · 4%
Medicaid
68 · 59%
Private pay & other
42 · 37%
Leaving
212 discharges · FY2024
Residents discharged during the year.
Medicare
23 · 11%
Medicaid
40 · 19%
Private pay & other
149 · 70%
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Living Spaces & Floor Plans for Highlands Living Center
Places of interest near Highlands Living Center
0.0 miles from city center
Estimated distance in miles from Pittsford's city center to Highlands Living Center's address, calculated via Google Maps.
Calculate Travel Distance to Highlands Living Center
Add your location
Financial Assistance for
Assisted Living in New York
Highlands Living Center is located in Pittsford, New York State.
Here are the financial assistance programs available to residents in New York State.
Frequently Asked Questions about Highlands Living Center
Who is the owner of Highlands Living Center?
Highlands Living Center is legally operated by Highlands Living Center, Inc (Not for Profit).
Is Highlands Living Center in a walkable area?
Highlands Living Center has a walk score of 64. Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the license number of Highlands Living Center?
According to NY state health department records, Highlands Living Center's license number is 2763300N.
What is the occupancy rate at Highlands Living Center?
Highlands Living Center's occupancy is 95%.
Does Highlands Living Center have different floorplan options?
Yes — see the floorplan options available at Highlands Living Center on this page.
Are pets allowed at Highlands Living Center?
No, Highlands Living Center has a no-pet policy.
Does Highlands Living Center operate as a for-profit or non-profit?
Highlands Living Center is registered as a non-profit in NY.
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Updated on
