Show Inspection Reports
Total health inspections
4
Oregon average 5.1
Last Health inspection on Aug 2024
Primarily long-term care, limited rehab
Most residents stay long-term, while a smaller portion are admitted for short-term rehab.
Hillside Heights Rehabilitation Center
Nursing Home in Eugene
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Hillside Heights Rehabilitation Center
Nursing Home in Eugene
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Hillside Heights Rehabilitation Center is located in Amarillo, Texas. It offers skilled nursing, therapy, hospice, and respite services in a warm, homelike environment. The facility is committed to providing quality, compassionate care tailored to each resident’s needs.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 21st out of 84 homes in Oregon.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 21st out of 84 homes in Oregon.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
5h 31m per day
vs Oregon avg
+6%
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 29m per day | ▼ 29% State avg: 41m per day · National avg: 41m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 3h 8m per day | ▼ 7% State avg: 3h 22m per day · National avg: 2h 21m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 4h 12m per day | ▼ 4% State avg: 4h 23m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 3m per day | ▼ 40% State avg: 5m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 23m per day | ▼ 12% State avg: 26m per day · National avg: 29m per day |
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
83
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
61.8%
Avg. Length of Stay
57 days
Occupancy rate
61.8%
Avg. Length of Stay
57 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Long-term residence
Daily assistance
Occasional rehab needs
Breakdown by payment type
Medicare
10% of new residents, usually for short-term rehab.
Typical stay
18 days
Private pay
71% of new residents, often for short stays.
Typical stay
28 days
Medicaid
18% of new residents, often for long-term daily care.
Typical stay
6 - 7 months
Finances and operations
Privately-owned community
Home revenue
$10.4M
Operating loss
-$374.9K
Privately-owned community
Home revenue
$10.4M
Operating loss
-$374.9K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$3.1M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$7.7M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$10.8M
83-bed community
A larger shared setting that may offer more common spaces and organized community services.
3 years in operation
An established community with some operational experience and growing routines.
About this community
Facility TypeSnf/nf Dual Cert
StatusActive
IssuanceMarch 1, 2023
CountyLane
CMS Certification Number385046
Hillside Heights Rehabilitation Center is administrated by Phil Hohnstein.
Owner NameVolare Health, LLC
Rehabilitation Services
Respite Care
Skilled Nursing
24-Hour Staffing
Email
[email protected]
Fax(541) 343-7289
ActivitiesThe activity calendar includes regular excursions out to dine, trips to community events, and shopping.
Specific Programs24-hour Nursing Care, Long-term/Short-term Care, Pulmonary Rehabilitation, Tracheotomy Care, In-wall oxygen and suction, Nutritional and Culinary Support, Individualized Care Plan, Independent Board Certified Physicians, Advanced Modality Wound Care Treatment, Physical therapy, occupational therapy and speech therapy, Licensed nursing care, Comprehensive wound care, Pulmonary management, Post-surgical stabilization, Intravenous/enteral therapies, Restorative nursing care, Tracheostomy care, PICC lines, Gastric tube care, Hospice & Respite care, Respiratory therapy, Rehabilitation Care, Lab & Pharmacy Services, Registered Dietician, Podiatry, Dentist and Optometry Services.
Operating HoursPlanned admissions are accepted 24 hours a day, 7 days a week, including holidays.
Food DescriptionRestaurant-style dining that fosters a sense of community.
Inspection History
In Oregon, the Department of Human Services, Aging and People with Disabilities performs unannounced surveys and regular inspections to ensure resident safety in all care settings.
10 visits/inspections
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
Latest inspection
Date
December 5, 2025
51 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
Oregon average: 27 citations
70 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Oregon average: 31 deficiencies
Inspection Report Summary for Hillside Heights Rehabilitation Center
The most recent inspection on December 5, 2025, identified multiple deficiencies related to failure to investigate and prevent alleged violations involving resident falls, sexual abuse investigations, accident hazards, nutrition and hydration maintenance, and laboratory services. Earlier inspections showed a pattern of deficiencies in areas such as resident rights, nursing staff competence, infection control, care planning, and quality of care, with many issues recurring over time and some not corrected after revisits. Complaint investigations did not report substantiated complaints, and enforcement actions such as fines or license suspensions were not listed in the available reports. Prior reports also noted citations related to initial comments without corrections, but no formal enforcement actions were documented. The overall trend indicates ongoing challenges with compliance, as deficiencies have persisted across multiple inspections without clear improvement.
Health Inspection History
Inspections
Total health citations
36
Oregon average 34
Citations per inspection
9
Oregon average 6.86
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
31 of 36 citations resulted from standard inspections; 2 of 36 resulted from complaint investigations; and 3 of 36 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Oregon averageOregon average: 0.5
Serious Health citations
0
0
100% better than Oregon averageOregon average: 1.2
0 critical citations
0 serious citations
36 moderate citations
0 minor citations
Citations history (last 3 years)
Environmental moderate citation
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Aug 30, 2024
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Aug 30, 2024
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Aug 30, 2024
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Aug 30, 2024
Corrected
Nursing Services moderate citation
Issues related to the availability and quality of nursing staff and the care they provide.
Aug 30, 2024
Issues related to the availability and quality of nursing staff and the care they provide.
Aug 30, 2024
Corrected
Nursing Services moderate citation
Issues related to the availability and quality of nursing staff and the care they provide.
Aug 30, 2024
Issues related to the availability and quality of nursing staff and the care they provide.
Aug 30, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Eugene The information below is reported by the Oregon Department of Human Services, Aging and People with Disabilities.
Filter by care type
| Hillside Heights Rehabilitation Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Eugene (Downtown) | 83 | 61.8% | -6% | 5.51 | -53% | +5% | 0 | 36 | 9.0 | 0 | 52 | - | - | Volare Health Llc | $10.4M | $3.1M | 30% | 385046 | ||||
| Bayberry Commons |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Springfield | 14 | 85.2% | +30% | 4.04 | - | -23% | 3 | 0 | 0.0 | 0 | 97 | - | 56 | David Ryan Family Associates Llc | $13.7M | $5.8M | 42.2% | 415080 | ||||
| Avamere Riverpark |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Eugene | 119 | 73.8% | +12% | 5.73 | -36% | +9% | 2 | 50 | 8.3 | 7 | 89 | A+ | 27 | Riverpark Operations, Llc | $19.3M | $6.5M | 33.4% | 385185 | ||||
| Avamere Rehabilitation of Eugene |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Eugene (Twin Lakes) | - | 66.8% | - | 5.09 | - | - | 1 | 0 | 0.0 | 0 | 58 | - | 58 | Avamere Health Services Llc | $13.2M | $4.3M | 32.8% | 385053 | ||||
| Creekside Health and Rehab of Cascadia | - |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Eugene | 87 | - | - | - | - | - | - | - | - | 0 | 0 | 0.0 | 0 | - | - | - | - | - | - | - | - |
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
121
Employees
100
Contractors
21
Staff to resident ratio
2.33:1
20% worse than Oregon averageOregon average ratio: 2.92:1
Avg staff/day
42
Average shift
7.5 hours
0% compared with Oregon averageOregon average: 7.8 hours
Total staff hours (quarter)
28,754
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
5
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.5 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
16
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.5 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
67
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
3.7%
1,070 contractor hours this quarter
Certified Nursing Assistant: 16
Licensed Practical Nurse: 2
Occupational Therapy Aide: 2
Medical Director: 1
Staff by category
| Certified Nursing Assistant | 51 | 16 | 67 | 14,385 | 91 | 100% | 7.2 |
| Licensed Practical Nurse | 14 | 2 | 16 | 4,931 | 91 | 100% | 9.5 |
| RN Director of Nursing | 4 | 0 | 4 | 1,940 | 65 | 71% | 7.9 |
| Medication Aide/Technician | 3 | 0 | 3 | 1,248 | 89 | 98% | 7.2 |
| Speech Language Pathologist | 4 | 0 | 4 | 947 | 64 | 70% | 7.1 |
| Registered Nurse | 5 | 0 | 5 | 921 | 78 | 86% | 9.5 |
| Clinical Nurse Specialist | 3 | 0 | 3 | 757 | 63 | 69% | 8 |
| Mental Health Service Worker | 2 | 0 | 2 | 699 | 64 | 70% | 7.4 |
| Other Dietary Services Staff | 3 | 0 | 3 | 608 | 85 | 93% | 5.7 |
| Administrator | 1 | 0 | 1 | 472 | 59 | 65% | 8 |
| Qualified Social Worker | 2 | 0 | 2 | 450 | 62 | 68% | 6.9 |
| Physical Therapy Assistant | 2 | 0 | 2 | 367 | 58 | 64% | 6.3 |
| Physical Therapy Aide | 1 | 0 | 1 | 357 | 60 | 66% | 6 |
| Respiratory Therapy Technician | 4 | 0 | 4 | 247 | 58 | 64% | 4 |
| Nurse Practitioner | 1 | 0 | 1 | 224 | 28 | 31% | 8 |
| Occupational Therapy Aide | 0 | 2 | 2 | 154 | 28 | 31% | 5.3 |
| Medical Director | 0 | 1 | 1 | 48 | 12 | 13% | 4 |
67 Certified Nursing Assistant
% of Days
100%
16 Licensed Practical Nurse
% of Days
100%
4 RN Director of Nursing
% of Days
71%
3 Medication Aide/Technician
% of Days
98%
4 Speech Language Pathologist
% of Days
70%
5 Registered Nurse
% of Days
86%
3 Clinical Nurse Specialist
% of Days
69%
2 Mental Health Service Worker
% of Days
70%
3 Other Dietary Services Staff
% of Days
93%
1 Administrator
% of Days
65%
2 Qualified Social Worker
% of Days
68%
2 Physical Therapy Assistant
% of Days
64%
1 Physical Therapy Aide
% of Days
66%
4 Respiratory Therapy Technician
% of Days
64%
1 Nurse Practitioner
% of Days
31%
2 Occupational Therapy Aide
% of Days
31%
1 Medical Director
% of Days
13%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
52
Medicare
2
3.8% of residents
Medicaid
32
61.5% of residents
Private pay or other
18
34.6% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Nurse Aide Training
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
7.2
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
7.2
31% better than Oregon averageOregon average: 10.5
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
14.1
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
14.1
33% better than Oregon averageOregon average: 21.1
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
7.3%
Percent of long-stay residents whose need for help with daily activities has increased
7.3%
56% better than Oregon averageOregon average: 16.3%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
10.1%
Percent of long-stay residents whose ability to move independently worsened
10.1%
59% better than Oregon averageOregon average: 24.9%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
25.0%
Percent of low risk long-stay residents who lose control of their bowels or bladder
25.0%
10% worse than Oregon averageOregon average: 22.6%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
3.1%
Percent of long-stay residents experiencing one or more falls with major injury
3.1%
32% worse than Oregon averageOregon average: 2.4%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
8.5%
Percent of long-stay high risk residents with pressure ulcers
8.5%
22% worse than Oregon averageOregon average: 6.9%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.3%
Percent of long-stay residents with a urinary tract infection
1.3%
39% better than Oregon averageOregon average: 2.1%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
7.1%
Percent of long-stay residents who lose too much weight
7.1%
36% worse than Oregon averageOregon average: 5.3%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
6.1%
Percent of long-stay residents who have depressive symptoms
6.1%
32% worse than Oregon averageOregon average: 4.6%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
10.3%
Percent of long-stay residents who received an antipsychotic medication
10.3%
22% better than Oregon averageOregon average: 13.2%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with Oregon averageOregon average: 95.7%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
5% better than Oregon averageOregon average: 95.2%
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.0%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.0%
In line with Oregon averageOregon average: 86.2%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.2%
Percent of short-stay residents who newly received an antipsychotic medication
1.2%
37% better than Oregon averageOregon average: 1.8%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
81.1%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
81.1%
In line with Oregon averageOregon average: 81.2%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
26.2%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
26.2%
21% worse than Oregon averageOregon average: 21.6%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
15.4%
Percentage of short-stay residents who had an outpatient emergency department visit.
15.4%
In line with Oregon averageOregon average: 15.1%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Oregon averageOregon average: 0.8%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
45.7%
Rate of successful return to home or community from a skilled nursing facility.
45.7%
10% worse than Oregon averageOregon average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Hillside Heights Rehabilitation Center based on CMS SNF Cost Reports.
Occupancy Rate
61.8%
↑ 0.3pp vs 2022
Net Income
-$374.9K
↓ ~$1.5M vs 2022
Total Payroll
$5.4M
↓ ~$57.3K vs 2022
Profit Margin
-3.6%
↓ 13.1pp vs 2022
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