Hollenbeck Palms

Hollenbeck Palms is an Assisted Living Home in California

Hollenbeck Palms is an Assisted Living Home in California

Hollenbeck Palms

573 S Boyle Ave, Los Angeles, CA 90033 View Map

Hollenbeck Palms is an Assisted Living Home in California

Hollenbeck Palms is an Assisted Living Home in California

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Overview of Hollenbeck Palms

Hollenbeck Palms is a senior living community dedicated to making each resident happy and comfortable in their new home. Hollenbeck boasts a serene environment that gives off an oasis-like atmosphere. It’s an independent living, assisted living, memory care, and skilled nursing community that are all designed to enhance the quality of life for residents of each home. They boast a lifelong learning program that is committed to providing all-inclusive programs that satisfy the education, arts, and cultural activities of the community. Management and staff of Hollenbeck encourage residents to get involved in the community and practice holistic wellness.

Hollenbeck Palms is an upscale community that aims to enrich the lives of their residents; with comfort and security, the senior living allows for a unique sense of individuality to be shared among their peers and residents. 
The vibrant community is an assisted living facility that provides an all-inclusive amenities such as wheelchair accessible showers, private patios, private dining room, computer center, meeting room, and a TV lounge area; as for their services that include scheduled transportation, day trips and outings, wellness programs, therapy, and religious services to name a few. Their amenities and services are to ensure that residents’ mental, physical, and cultural needs are met. Each resident is given personalized care that is designed to make each individual’s lives easier. The community also prides itself with their staff that cares for residents with compassion and kindness. At Hollenbeck Palms have been trusted by families for many years. 

323-307-4505
What you will love about this neighborhood
  • This location is nestled in the historic Boyle Heights neighborhood in East Los Angeles, an area deeply rooted in Chicano and Mexican American culture. Within a 1-mile radius, retirees here can explore local landmarks like Mariachi Plaza or relax at Hollenbeck Park, a 21-acre green space with a lake and skate plaza for vibrant leisure experiences.
  • As of 2000, the area is populated by 92,785 residents and boasts a pedestrian-friendly layout with easy access to public transit, including four E Line Metro stations. Retirees seeking a vibrant dining and shopping experience can visit the El Mercado de Los Angeles, a three-story marketplace offering authentic Mexican cuisine and goods.
  • Formerly a Tongva settlement, Boyle Heights transformed into a multicultural hub in the 19th and 20th centuries, home to Jewish, Japanese, and Latino communities. Despite the changes from freeway construction, the neighborhood remains a thriving cultural area, with a predominantly Hispanic population (95% as of 2011) and vibrant cultural events like the annual Día de los Muertos celebrations.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 4.84/day
Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
4/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
3/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
4/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
5/5

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 185

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the California average
Occupancy rate 85.1%
Residents per day (avg) 56
Occupancy rate
85.1%
Residents per day (avg)
56

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

51% of new residents, usually for short-term rehab.

Typical stay 1 months

Private pay

44% of new residents, often for short stays.

Typical stay 1 years

Medicaid

5% of new residents, often for long-term daily care.

Typical stay 3 - 4 years

Finances and operations

Voluntary non-profit home
Church
Home revenue
$25.8M
Operating deficit
-$98.2K
Voluntary non-profit home Church
Home revenue
$25,841,050.00
Operating deficit
$-98,236.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$11.0M
42.5% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$17.1M
Total costs $28.1M
Bed community size
185-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Years in operation
32 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 62 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy Rate
50%
Occupied Beds
93 of 185
Percentage of available beds currently in use by residents.

California average: 72%

License Status
LICENSED
Facility Type
RCFE-CONTINUING CARE RETIREMENT COMMUNITY
License Date
April 16, 1993

Additional licensing details

CMS Certification Number: 55115
County: LOS ANGELES

Ownership & operating entity

Hollenbeck Palms is legally operated by HOLLENBECK PALMS.

What does this home offer?

Minimum age icon
Minimum age icon

Minimum Age: 55 Years Old

Room sizes icon
Room sizes icon

Room Sizes: 320 / 1,112 sq. ft

Housing options icon
Housing options icon

Housing Options: 1 Bed / 2 Bed

Building type icon
Building type icon

Building Type: Campus

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at Hollenbeck Palms

Independent Living Assisted Living Memory Care Skilled Nursing
Contact Hollenbeck Palms

Inspection History

In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.

6 visits

California average: 14 visits

Breakdown by visit type

1 total complaint visit

5 other visits Info Other visits include regulatory visits that are not routine inspections or complaint investigations, such as administrative check-ins, follow-up reviews, or licensing-related visits.

California average

12 total complaint visits

7 other visits

1 complaint investigation

Investigations can have many visits.

California average: 10 complaint investigations

4 official inspections

California average: 4 official inspections

3 total citations

Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.

California average: 9 citations

2 serious citations

A violation that poses an immediate risk to resident health or safety, or represents a substantial failure to comply with licensing requirements.

California average: 3 serious citations

1 moderate citation

A violation that does not pose an immediate risk to resident health or safety but requires correction to remain in compliance.

California average: 4 moderate citations

Inspection Report Summary for Hollenbeck Palms

Hollenbeck Palms, a licensed residential‑care facility for the elderly in Los Angeles, has consistently met the California Department of Social Services (CCLD) standards over the past two years. In an unannounced 2024 complaint investigation, the evaluator reviewed resident records and staff interviews and concluded that an allegation of staff financial abuse was unfounded. The facility’s admissions documentation confirmed that the resident in question resided in independent living and did not receive care or supervision, removing any basis for the claim.

The 2022 annual required visit, conducted by LPA Alma Gonzalez, examined the entire campus—three buildings with kitchenettes, common areas, and a commercial kitchen. Inspectors noted clean, well‑maintained private rooms, fully functioning bathrooms with grab bars, adequate hygiene supplies, and compliant Title 22 kitchen and food‑storage practices. Fire‑safety clearance, issued in March 2022, had authorized 85 non‑ambulatory residents, and the facility was requesting a modest increase in capacity to 185 residents. All physical plant aspects, including central HVAC, fire alarms, and smoke detectors, met regulatory requirements.

A separate case‑management visit focused on the memory‑care unit, where delayed egress doors, medication rooms, and resident activity spaces were inspected. New vinyl flooring, fresh paint, and functioning emergency pull cords were observed, and the unit met all safety and accessibility standards. No deficiencies were cited, and the delayed egress system was verified as operational.

Throughout the visits, the facility’s staff adhered to rigorous COVID‑19 infection‑control protocols, maintaining symptom screening, mask usage, hand‑washing signage, and adequate PPE supplies. Overall, the narrative across reports reflects a facility that consistently satisfies licensing, safety, and infection‑control mandates, with no citations or significant concerns arising. These findings support the facility’s continued compliance and the effectiveness of its management and staff in maintaining a safe, well‑regulated environment for its residents.

Compare Assisted Living around Los Angeles

The information below is reported by the California Department of Social Services and Department of Public Health.
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SNF

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WELL OAK TENANT LLC;OAKMONT MANAGEMENT GROUP LLC
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Hollenbeck Palms
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

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SNF

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Hollenbeck Palms Home Overview

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Living Spaces & Floor Plans

Hollenbeck Palms Residential Assisted Living 1440
Hollenbeck Palms Residential Assisted Living 1440 2
Hollenbeck Palms Residential Assisted Living 1440 3
Hollenbeck Palms Residential Assisted Living 1440 4

Places of interest near Hollenbeck Palms

Address 2.1 miles from city center

Address 573 S Boyle Ave, Los Angeles, CA 90033

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Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

76
Total Staff
67
Employees
9
Contractors
26,353
Total Hours (Quarter)
38
Avg Staff/Day
7.6
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse57.5 No
Licensed Practical Nurse138.3 No
Certified Nursing Assistant437.9 No
Staff by Category
Administration
1 staff
8hs shift avg
Nursing Staff
62 staff
7.9hs shift avg
Physicians & Practitioners
4 staff
8.6hs shift avg
Therapy Services
5 staff
5.7hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
1 staff
1.7hs shift avg
Dietary Services
2 staff
8.1hs shift avg
Other Services
1 staff
0.5hs shift avg
Contractor Analysis
5.9%
of total hours from contractors
1,548 contractor hours this quarter
Respiratory Therapy Technician: 1 Occupational Therapy Aide: 1 Speech Language Pathologist: 1 Physical Therapy Assistant: 1 Feeding Assistant: 1 Occupational Therapy Assistant: 1 Qualified Social Worker: 1 Other Physician: 1 Mental Health Service Worker: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant4304314,95091100%7.9
Licensed Practical Nurse130134,65991100%8.3
Registered Nurse5051,99991100%7.5
Clinical Nurse Specialist2021,1966470%9.5
Other Dietary Services Staff2021,04191100%8.1
Administrator1015126470%8
Respiratory Therapy Technician0114946470%7.7
Nurse Practitioner1014485662%8
Physical Therapy Assistant0114437987%5.6
Occupational Therapy Aide0113444347%8
Speech Language Pathologist0111305965%2.2
Qualified Social Worker011734347%1.7
Occupational Therapy Assistant0112978%4.1
Feeding Assistant011222022%1.1
Other Physician011131112%1.2
Mental Health Service Worker011111%0.5

Health Inspection History

Total Health inspections 6
52% below California average
California average: 12.5

Last Health inspection on Oct 2024

Total Health citations 39
22% below California average
California average: 50.2

6.5 citations per inspection (avg)

Citations origin

Citations can result from standard inspections or complaint-based investigations.

Standard inspections 32 citations
Complaint investigations 8 citations
Breakdown of citations
Critical Health citations 0
100% below California average
California average: 0.4
Serious Health citations 1
Near California average
California average: 1.0
Moderate Health citations 37

Minor Health citations 1
Citations history (last 3 years)
Abuse/Neglect moderate citation Oct 25, 2024
Corrected

Infection Control moderate citation Oct 25, 2024
Corrected

Nursing Services minor citation Oct 25, 2024
Corrected

Nutrition moderate citation Oct 25, 2024
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: Non-Profit Corporation
Resident Census by Payment Source
56 Total Residents
Medicare 4 (7.1%)
Medicaid 27 (48.2%)
Private Pay/Other 25 (44.6%)
Programs & Services
Residents' Group
Nurse Aide Training
CCRC
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score 11.6
75% worse than California average
California average: 6.6
Functional decline score 22.8
101% worse than California average
California average: 11.3
Long-Stay Resident Measures
Daily care & independence

Need for Help with Daily Activities Increased 25.9%
134% above California average.

Walking Ability Worsened 19.9%
66% above California average.

Low Risk Long-Stay Residents with Bowel/Bladder Incontinence 22.6%
100% above California average.
Safety & clinical stability

Falls with Major Injury 1.5%
10% below California average.

High Risk Residents with Pressure Ulcers 4.1%
18% below California average.

Urinary Tract Infection 1.5%
22% above California average.
Emotional & behavioral wellbeing

Depressive Symptoms 0.0%
100% below California average.

Antipsychotic Use 10.1%
0% below California average.
Preventive care

Pneumococcal Vaccine 100.0%
2% above California average.

Influenza Vaccine 100.0%
2% above California average.
Nutrition & physical health

Lost Too Much Weight 6.8%
62% above California average.
Short-stay resident measures
Pneumococcal Vaccine 74.7%

21% worse than California average
Antipsychotic medication increase 2.1%

45% worse than California average
Influenza Vaccine 94.4%

Near California average

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

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Financial Aid for California Seniors

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Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+, California resident, Medi-Cal eligible, nursing home risk.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

County-managed; waitlists possible.

In-Home Supportive Services (IHSS)

California IHSS

Age 65+, California resident, Medicaid-eligible or low-income.

~$1,732/month (individual, Medi-Cal threshold).

$2,000 (individual).

Can hire family as caregivers.

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.

~$2,829/month (300% FBR, individual).

$2,000 (individual).

Available in 38 counties; waitlists common.

Property Tax Postponement Program (PTP)

CA PTP

Age 62+, California resident, own and live in home, 40% equity.

~$51,500/year (household, adjusted annually).

Equity-based; no strict asset cap.

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.

~$2,829/month (300% FBR, individual).

$2,000 (individual).

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

California CARES Program

CA CARES

Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.

No strict limit; cost-sharing above ~$2,500/month threshold.

Not applicable; need-based.

High demand in urban areas; complements IHSS respite.

Low-Income Home Energy Assistance Program (LIHEAP)

CA LIHEAP

Age 60+ priority, California resident, low-income, utility/heating need.

~$2,510/month (200% of poverty level, individual).

Not applicable; income-focused.

High demand in inland/coastal extremes; weatherization capped at $5,000/home.

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