Hollenbeck Palms
Hollenbeck Palms is an Assisted Living Home in California
Hollenbeck Palms is an Assisted Living Home in California
Hollenbeck Palms
Hollenbeck Palms is an Assisted Living Home in California
Hollenbeck Palms is an Assisted Living Home in California
Hollenbeck Palms is a senior living community dedicated to making each resident happy and comfortable in their new home. Hollenbeck boasts a serene environment that gives off an oasis-like atmosphere. It’s an independent living, assisted living, memory care, and skilled nursing community that are all designed to enhance the quality of life for residents of each home. They boast a lifelong learning program that is committed to providing all-inclusive programs that satisfy the education, arts, and cultural activities of the community. Management and staff of Hollenbeck encourage residents to get involved in the community and practice holistic wellness.
Hollenbeck Palms is an upscale community that aims to enrich the lives of their residents; with comfort and security, the senior living allows for a unique sense of individuality to be shared among their peers and residents.
The vibrant community is an assisted living facility that provides an all-inclusive amenities such as wheelchair accessible showers, private patios, private dining room, computer center, meeting room, and a TV lounge area; as for their services that include scheduled transportation, day trips and outings, wellness programs, therapy, and religious services to name a few. Their amenities and services are to ensure that residents’ mental, physical, and cultural needs are met. Each resident is given personalized care that is designed to make each individual’s lives easier. The community also prides itself with their staff that cares for residents with compassion and kindness. At Hollenbeck Palms have been trusted by families for many years.
- This location is nestled in the historic Boyle Heights neighborhood in East Los Angeles, an area deeply rooted in Chicano and Mexican American culture. Within a 1-mile radius, retirees here can explore local landmarks like Mariachi Plaza or relax at Hollenbeck Park, a 21-acre green space with a lake and skate plaza for vibrant leisure experiences.
- As of 2000, the area is populated by 92,785 residents and boasts a pedestrian-friendly layout with easy access to public transit, including four E Line Metro stations. Retirees seeking a vibrant dining and shopping experience can visit the El Mercado de Los Angeles, a three-story marketplace offering authentic Mexican cuisine and goods.
- Formerly a Tongva settlement, Boyle Heights transformed into a multicultural hub in the 19th and 20th centuries, home to Jewish, Japanese, and Latino communities. Despite the changes from freeway construction, the neighborhood remains a thriving cultural area, with a predominantly Hispanic population (95% as of 2011) and vibrant cultural events like the annual Día de los Muertos celebrations.
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The facility operates with a larger bed count than most state competitors, supporting broader intake. Residents tend to stay here longer than similar facilities across the state.
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Home revenue ranks in the upper tier statewide, reflecting strong billing volume. Payroll spending sits in the top tier, showing a strong investment in staffing resources. Total income trails most communities, suggesting tighter operating margins.
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Medicare nights lag behind other facilities, revealing limited Medicare demand. Medicaid nights fall below most peers, pointing to lighter Medicaid reliance. Private pay nights lead the state, showing strong demand from market-rate residents.
Occupancy
Finance
Percentage of home revenue spent on payroll costs.
House Specifics:
OperationsQuality Ratings
CMS 5-star rating based on health inspections, staffing, and quality measures.
Rating based on deficiencies found during state health inspections.
Rating based on nurse staffing hours per resident per day.
Quality Measures rating based on clinical outcomes for residents.
Total nurse staffing hours per resident per day.
Medicaid, Medicare & Private
Number of resident nights paid by Medicare for short-term or rehab care.
Resident nights covered by Medicaid for long-term care or support services.
Nights paid privately by residents or families, without Medicare/Medicaid coverage.
About this community
California average: 71%
LICENSEDAdditional licensing details
Ownership & operating entity
Hollenbeck Palms is legally operated by HOLLENBECK PALMS.
What does this home offer?
Minimum Age: 55 Years Old
Room Sizes: 320 / 1,112 sq. ft
Housing Options: 1 Bed / 2 Bed
Building Type: Campus
Minimum Age
Transportation Services
Fitness and Recreation
Types of Care at Hollenbeck Palms
Inspection History
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
9 visits/inspections
1 visits/inspections triggered by complaints
5 other visits
California average: 14 visits/inspections
California average: 12 complaint visits
California average: 3 inspections
3 citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
California average: 9 citations
Inspection Report Summary for Hollenbeck Palms
Hollenbeck Palms, a licensed residential‑care facility for the elderly in Los Angeles, has consistently met the California Department of Social Services (CCLD) standards over the past two years. In an unannounced 2024 complaint investigation, the evaluator reviewed resident records and staff interviews and concluded that an allegation of staff financial abuse was unfounded. The facility’s admissions documentation confirmed that the resident in question resided in independent living and did not receive care or supervision, removing any basis for the claim.
The 2022 annual required visit, conducted by LPA Alma Gonzalez, examined the entire campus—three buildings with kitchenettes, common areas, and a commercial kitchen. Inspectors noted clean, well‑maintained private rooms, fully functioning bathrooms with grab bars, adequate hygiene supplies, and compliant Title 22 kitchen and food‑storage practices. Fire‑safety clearance, issued in March 2022, had authorized 85 non‑ambulatory residents, and the facility was requesting a modest increase in capacity to 185 residents. All physical plant aspects, including central HVAC, fire alarms, and smoke detectors, met regulatory requirements.
A separate case‑management visit focused on the memory‑care unit, where delayed egress doors, medication rooms, and resident activity spaces were inspected. New vinyl flooring, fresh paint, and functioning emergency pull cords were observed, and the unit met all safety and accessibility standards. No deficiencies were cited, and the delayed egress system was verified as operational.
Throughout the visits, the facility’s staff adhered to rigorous COVID‑19 infection‑control protocols, maintaining symptom screening, mask usage, hand‑washing signage, and adequate PPE supplies. Overall, the narrative across reports reflects a facility that consistently satisfies licensing, safety, and infection‑control mandates, with no citations or significant concerns arising. These findings support the facility’s continued compliance and the effectiveness of its management and staff in maintaining a safe, well‑regulated environment for its residents.
Comparison Chart
The information below is reported by the California Department of Social Services and Department of Public Health.For seniors needing help with daily tasks but not full-time nursing.
For self-sufficient seniors seeking community and minimal assistance.
Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
24/7 care needed
For seniors needing help with daily tasks but not full-time nursing.
For self-sufficient seniors seeking community and minimal assistance.
Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
24/7 care needed
For seniors needing help with daily tasks but not full-time nursing.
Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
For seniors needing help with daily tasks but not full-time nursing.
For self-sufficient seniors seeking community and minimal assistance.
Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
24/7 care needed
For seniors needing help with daily tasks but not full-time nursing.
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Accommodations
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Hollenbeck Palms Home Overview
Floor Plans
Places of interest near Hollenbeck Palms
2.1 miles from city center
573 S Boyle Ave, Los Angeles, CA 90033
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 5 | 7.5 | No |
| Licensed Practical Nurse | 13 | 8.3 | No |
| Certified Nursing Assistant | 43 | 7.9 | No |
Staff by Category
Contractor Analysis
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 43 | 0 | 43 | 14,950 | 91 | 100% | 7.9 |
| Licensed Practical Nurse | 13 | 0 | 13 | 4,659 | 91 | 100% | 8.3 |
| Registered Nurse | 5 | 0 | 5 | 1,999 | 91 | 100% | 7.5 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 1,196 | 64 | 70% | 9.5 |
| Other Dietary Services Staff | 2 | 0 | 2 | 1,041 | 91 | 100% | 8.1 |
| Administrator | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Respiratory Therapy Technician | 0 | 1 | 1 | 494 | 64 | 70% | 7.7 |
| Nurse Practitioner | 1 | 0 | 1 | 448 | 56 | 62% | 8 |
| Physical Therapy Assistant | 0 | 1 | 1 | 443 | 79 | 87% | 5.6 |
| Occupational Therapy Aide | 0 | 1 | 1 | 344 | 43 | 47% | 8 |
| Speech Language Pathologist | 0 | 1 | 1 | 130 | 59 | 65% | 2.2 |
| Qualified Social Worker | 0 | 1 | 1 | 73 | 43 | 47% | 1.7 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 29 | 7 | 8% | 4.1 |
| Feeding Assistant | 0 | 1 | 1 | 22 | 20 | 22% | 1.1 |
| Other Physician | 0 | 1 | 1 | 13 | 11 | 12% | 1.2 |
| Mental Health Service Worker | 0 | 1 | 1 | 1 | 1 | 1% | 0.5 |
Health Inspection History
Source: CMS Health Citations (Apr 2019 – Oct 2024)
Citation Severity Distribution
Top Deficiency Categories
Citation Sources
State Comparison (CA)
Recent Citations (Last 3 Years)
| Date | Severity ? | Category | Tag | Status |
|---|---|---|---|---|
| Oct 25, 2024 | D | Abuse/Neglect | F0604 | Corrected |
| Oct 25, 2024 | F | Infection Control | F0880 | Corrected |
| Oct 25, 2024 | B | Nursing Services | F0732 | Corrected |
| Oct 25, 2024 | E | Nutrition | F0812 | Corrected |
| Oct 25, 2024 | E | Nutrition | F0814 | Corrected |
| Oct 25, 2024 | D | Pharmacy | F0755 | Corrected |
| Oct 25, 2024 | E | Pharmacy | F0759 | Corrected |
| Oct 25, 2024 | D | Pharmacy | F0760 | Corrected |
| Oct 25, 2024 | D | Quality of Care | F0677 | Corrected |
| Oct 25, 2024 | E | Quality of Care | F0689 | Corrected |
| Oct 25, 2024 | D | Quality of Care | F0695 | Corrected |
| Oct 25, 2024 | D | Resident Rights | F0550 | Corrected |
| Oct 25, 2024 | D | Resident Rights | F0578 | Corrected |
| Aug 20, 2024 | D | Abuse/Neglect | F0604 | Corrected |
| Aug 20, 2024 | E | Pharmacy | F0758 | Corrected |
| Aug 20, 2024 | G | Quality of Care | F0689 | Corrected |
| Aug 20, 2024 | D | Care Planning | F0656 | Corrected |
| Nov 19, 2023 | D | Abuse/Neglect | F0607 | Corrected |
| Nov 19, 2023 | E | Administration | F0849 | Corrected |
| Nov 19, 2023 | E | Infection Control | F0880 | Corrected |
| Nov 19, 2023 | E | Nutrition | F0812 | Corrected |
| Nov 19, 2023 | D | Pharmacy | F0761 | Corrected |
| Nov 19, 2023 | D | Quality of Care | F0677 | Corrected |
| Nov 19, 2023 | E | Quality of Care | F0686 | Corrected |
| Nov 19, 2023 | D | Resident Rights | F0578 | Corrected |
| Nov 19, 2023 | D | Resident Rights | F0580 | Corrected |
| Jul 16, 2023 | F | Environmental | F0925 | Corrected |
| Jul 16, 2023 | F | Nutrition | F0812 | Corrected |
| Dec 07, 2022 | E | Infection Control | F0880 | Corrected |
| Apr 08, 2019 | D | Infection Control | F0880 | Corrected |
| Apr 08, 2019 | D | Pharmacy | F0756 | Corrected |
| Apr 08, 2019 | D | Pharmacy | F0757 | Corrected |
| Apr 08, 2019 | E | Pharmacy | F0758 | Corrected |
| Apr 08, 2019 | D | Quality of Care | F0692 | Corrected |
| Apr 08, 2019 | D | Quality of Care | F0695 | Corrected |
| Apr 08, 2019 | D | Quality of Care | F0744 | Corrected |
| Apr 08, 2019 | D | Care Planning | F0656 | Corrected |
| Apr 08, 2019 | D | Resident Rights | F0550 | Corrected |
| Apr 08, 2019 | D | Resident Rights | F0558 | Corrected |
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Resident Census by Payment Source
Programs & Services
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Quality Measures
CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.
Source: CMS Nursing Home Compare (Data as of Jan 2026)
Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline
Composite score based on ADL decline, walking ability decline, and incontinence
Long-Stay Resident Measures
Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.
Short-Stay Resident Measures
Measures for residents who stay 100 days or less (typically rehabilitation patients).
Guides for Better Senior Living
From costs to care, explore the most important topics to make informed decisions about your future.
Claim What’s Yours: Financial Aid for California Seniors
- General: Age 65+, California resident, Medi-Cal eligible, nursing home risk.
- Income Limits (2025): ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual), $3,000 (couple).
- CA Specifics: County-managed; waitlists possible.
- Services: In-home support (4-6 hours/day), respite care (14 days/year), meals (~$6/meal), transportation (8 trips/month), care management.
- General: Age 65+, California resident, Medicaid-eligible or low-income.
- Income Limits: ~$1,732/month (individual, Medi-Cal threshold).
- Asset Limits: $2,000 (individual).
- CA Specifics: Can hire family as caregivers.
- Services: Personal care (up to 283 hours/month), homemaker services, respite (varies).
- General: Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
- Income Limits: ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual).
- CA Specifics: Available in 38 counties; waitlists common.
- Services: Case management, respite care (up to 10 days/year), minor home mods (avg. $500), adult day care (~$50/day).
- General: Age 62+, California resident, own and live in home, 40% equity.
- Income Limits (2025): ~$51,500/year (household, adjusted annually).
- Asset Limits: Equity-based; no strict asset cap.
- CA Specifics: Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.
- Services: Property tax deferral (avg. $1,000-$3,000/year, varies by county).
- General: Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.
- Income Limits: ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual).
- CA Specifics: Available in 15 counties (e.g., LA, Sacramento); waitlists common.
- Services: Personal care in ALFs (5-7 hours/day), medication management, social services.
- General: Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
- Income Limits: No strict limit; cost-sharing above ~$2,500/month threshold.
- Asset Limits: Not applicable; need-based.
- CA Specifics: High demand in urban areas; complements IHSS respite.
- Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
- General: Age 60+ priority, California resident, low-income, utility/heating need.
- Income Limits (2025): ~$2,510/month (200% of poverty level, individual).
- Asset Limits: Not applicable; income-focused.
- CA Specifics: High demand in inland/coastal extremes; weatherization capped at $5,000/home.
- Services: Utility payments (avg. $500-$1,000/year), weatherization (e.g., insulation, avg. $1,000-$3,000 savings).
Claim What’s Yours Financial Aid for California Seniors
Multipurpose Senior Services Program
Requirements:
- General:Age 65+, California resident, Medi-Cal eligible, nursing home risk.
- Income Limits (2025):~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual), $3,000 (couple).
- CA Specifics:County-managed; waitlists possible.
Benefits without Contact:
- Services: In-home support (4-6 hours/day), respite care (14 days/year), meals (~$6/meal), transportation (8 trips/month), care management.
In-Home Supportive Services (IHSS)
Requirements:
- General:Age 65+, California resident, Medicaid-eligible or low-income.
- Income Limits:~$1,732/month (individual, Medi-Cal threshold).
- Asset Limits:$2,000 (individual).
- CA Specifics:Can hire family as caregivers.
Benefits without Contact:
- Services: Personal care (up to 283 hours/month), homemaker services, respite (varies).
Multipurpose Senior Services Program (MSSP)
Requirements:
- General:Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
- Income Limits:~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual).
- CA Specifics:Available in 38 counties; waitlists common.
Benefits without Contact:
- Services: Case management, respite care (up to 10 days/year), minor home mods (avg. $500), adult day care (~$50/day).
Property Tax Postponement Program (PTP)
Requirements:
- General:Age 62+, California resident, own and live in home, 40% equity.
- Income Limits (2025):~$51,500/year (household, adjusted annually).
- Asset Limits:Equity-based; no strict asset cap.
- CA Specifics:Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.
Benefits without Contact:
- Services: Property tax deferral (avg. $1,000-$3,000/year, varies by county).
Assisted Living Waiver (ALW)
Requirements:
- General:Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.
- Income Limits:~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual).
- CA Specifics:Available in 15 counties (e.g., LA, Sacramento); waitlists common.
Benefits without Contact:
- Services: Personal care in ALFs (5-7 hours/day), medication management, social services.
California CARES Program
Requirements:
- General:Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
- Income Limits:No strict limit; cost-sharing above ~$2,500/month threshold.
- Asset Limits:Not applicable; need-based.
- CA Specifics:High demand in urban areas; complements IHSS respite.
Benefits without Contact:
- Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
Low-Income Home Energy Assistance Program (LIHEAP)
Requirements:
- General:Age 60+ priority, California resident, low-income, utility/heating need.
- Income Limits (2025):~$2,510/month (200% of poverty level, individual).
- Asset Limits:Not applicable; income-focused.
- CA Specifics:High demand in inland/coastal extremes; weatherization capped at $5,000/home.
Benefits without Contact:
- Services: Utility payments (avg. $500-$1,000/year), weatherization (e.g., insulation, avg. $1,000-$3,000 savings).
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