Hollenbeck Palms

Hollenbeck Palms is an Assisted Living Home in California

Hollenbeck Palms is an Assisted Living Home in California

Hollenbeck Palms

573 S Boyle Ave, Los Angeles, CA 90033 View Map

Hollenbeck Palms is an Assisted Living Home in California

Hollenbeck Palms is an Assisted Living Home in California

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Overview of Hollenbeck Palms

Hollenbeck Palms is a senior living community dedicated to making each resident happy and comfortable in their new home. Hollenbeck boasts a serene environment that gives off an oasis-like atmosphere. It’s an independent living, assisted living, memory care, and skilled nursing community that are all designed to enhance the quality of life for residents of each home. They boast a lifelong learning program that is committed to providing all-inclusive programs that satisfy the education, arts, and cultural activities of the community. Management and staff of Hollenbeck encourage residents to get involved in the community and practice holistic wellness.

Hollenbeck Palms is an upscale community that aims to enrich the lives of their residents; with comfort and security, the senior living allows for a unique sense of individuality to be shared among their peers and residents. 
The vibrant community is an assisted living facility that provides an all-inclusive amenities such as wheelchair accessible showers, private patios, private dining room, computer center, meeting room, and a TV lounge area; as for their services that include scheduled transportation, day trips and outings, wellness programs, therapy, and religious services to name a few. Their amenities and services are to ensure that residents’ mental, physical, and cultural needs are met. Each resident is given personalized care that is designed to make each individual’s lives easier. The community also prides itself with their staff that cares for residents with compassion and kindness. At Hollenbeck Palms have been trusted by families for many years. 

323-307-4505
What you will love about this neighborhood
  • This location is nestled in the historic Boyle Heights neighborhood in East Los Angeles, an area deeply rooted in Chicano and Mexican American culture. Within a 1-mile radius, retirees here can explore local landmarks like Mariachi Plaza or relax at Hollenbeck Park, a 21-acre green space with a lake and skate plaza for vibrant leisure experiences.
  • As of 2000, the area is populated by 92,785 residents and boasts a pedestrian-friendly layout with easy access to public transit, including four E Line Metro stations. Retirees seeking a vibrant dining and shopping experience can visit the El Mercado de Los Angeles, a three-story marketplace offering authentic Mexican cuisine and goods.
  • Formerly a Tongva settlement, Boyle Heights transformed into a multicultural hub in the 19th and 20th centuries, home to Jewish, Japanese, and Latino communities. Despite the changes from freeway construction, the neighborhood remains a thriving cultural area, with a predominantly Hispanic population (95% as of 2011) and vibrant cultural events like the annual Día de los Muertos celebrations.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 4.84/day
Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
4/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
3/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
4/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
5/5

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 185

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the California average
Occupancy rate 85.1%
Residents per day (avg) 56
Occupancy rate
85.1%
Residents per day (avg)
56

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

51% of new residents, usually for short-term rehab.

Typical stay 1 months

Private pay

44% of new residents, often for short stays.

Typical stay 1 years

Medicaid

5% of new residents, often for long-term daily care.

Typical stay 3 - 4 years

Finances and operations

Voluntary non-profit home
Church
Home revenue
$25.8M
Operating deficit
-$98.2K
Voluntary non-profit home Church
Home revenue
$25,841,050.00
Operating deficit
$-98,236.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$11.0M
42.5% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$17.1M
Total costs $28.1M
Bed community size
185-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Years in operation
32 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 62 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy Rate
50%
Occupied Beds
93 of 185
Percentage of available beds currently in use by residents.

California average: 72%

License Status
LICENSED
Facility Type
RCFE-CONTINUING CARE RETIREMENT COMMUNITY
License Date
April 16, 1993

Additional licensing details

CMS Certification Number: 55115
County: LOS ANGELES

Ownership & operating entity

Hollenbeck Palms is legally operated by HOLLENBECK PALMS.

What does this home offer?

Minimum age icon
Minimum age icon

Minimum Age: 55 Years Old

Room sizes icon
Room sizes icon

Room Sizes: 320 / 1,112 sq. ft

Housing options icon
Housing options icon

Housing Options: 1 Bed / 2 Bed

Building type icon
Building type icon

Building Type: Campus

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at Hollenbeck Palms

Independent Living Assisted Living Memory Care Skilled Nursing
Contact Hollenbeck Palms

Inspection History

In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.

6 visits

California average: 14 visits

Breakdown by visit type

1 total complaint visit

5 other visits Info Other visits include regulatory visits that are not routine inspections or complaint investigations, such as administrative check-ins, follow-up reviews, or licensing-related visits.

California average

12 total complaint visits

7 other visits

1 complaint investigation

Investigations can have many visits.

California average: 10 complaint investigations

4 official inspections

California average: 4 official inspections

3 total citations

Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.

California average: 9 citations

2 serious citations

A violation that poses an immediate risk to resident health or safety, or represents a substantial failure to comply with licensing requirements.

California average: 3 serious citations

1 moderate citation

A violation that does not pose an immediate risk to resident health or safety but requires correction to remain in compliance.

California average: 4 moderate citations

Inspection Report Summary for Hollenbeck Palms

Hollenbeck Palms, a licensed residential‑care facility for the elderly in Los Angeles, has consistently met the California Department of Social Services (CCLD) standards over the past two years. In an unannounced 2024 complaint investigation, the evaluator reviewed resident records and staff interviews and concluded that an allegation of staff financial abuse was unfounded. The facility’s admissions documentation confirmed that the resident in question resided in independent living and did not receive care or supervision, removing any basis for the claim.

The 2022 annual required visit, conducted by LPA Alma Gonzalez, examined the entire campus—three buildings with kitchenettes, common areas, and a commercial kitchen. Inspectors noted clean, well‑maintained private rooms, fully functioning bathrooms with grab bars, adequate hygiene supplies, and compliant Title 22 kitchen and food‑storage practices. Fire‑safety clearance, issued in March 2022, had authorized 85 non‑ambulatory residents, and the facility was requesting a modest increase in capacity to 185 residents. All physical plant aspects, including central HVAC, fire alarms, and smoke detectors, met regulatory requirements.

A separate case‑management visit focused on the memory‑care unit, where delayed egress doors, medication rooms, and resident activity spaces were inspected. New vinyl flooring, fresh paint, and functioning emergency pull cords were observed, and the unit met all safety and accessibility standards. No deficiencies were cited, and the delayed egress system was verified as operational.

Throughout the visits, the facility’s staff adhered to rigorous COVID‑19 infection‑control protocols, maintaining symptom screening, mask usage, hand‑washing signage, and adequate PPE supplies. Overall, the narrative across reports reflects a facility that consistently satisfies licensing, safety, and infection‑control mandates, with no citations or significant concerns arising. These findings support the facility’s continued compliance and the effectiveness of its management and staff in maintaining a safe, well‑regulated environment for its residents.

Comparison Chart

The information below is reported by the California Department of Social Services and Department of Public Health.
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Hollenbeck Palms Home Overview

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Watch this video about life at Hollenbeck Palms
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Living Spaces & Floor Plans

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Places of interest near Hollenbeck Palms

Address 2.1 miles from city center

Address 573 S Boyle Ave, Los Angeles, CA 90033

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Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

76
Total Staff
67
Employees
9
Contractors
26,353
Total Hours (Quarter)
38
Avg Staff/Day
7.6
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse57.5 No
Licensed Practical Nurse138.3 No
Certified Nursing Assistant437.9 No
Staff by Category
Administration
1 staff
8hs shift avg
Nursing Staff
62 staff
7.9hs shift avg
Physicians & Practitioners
4 staff
8.6hs shift avg
Therapy Services
5 staff
5.7hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
1 staff
1.7hs shift avg
Dietary Services
2 staff
8.1hs shift avg
Other Services
1 staff
0.5hs shift avg
Contractor Analysis
5.9%
of total hours from contractors
1,548 contractor hours this quarter
Respiratory Therapy Technician: 1 Occupational Therapy Aide: 1 Speech Language Pathologist: 1 Physical Therapy Assistant: 1 Feeding Assistant: 1 Occupational Therapy Assistant: 1 Qualified Social Worker: 1 Other Physician: 1 Mental Health Service Worker: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant4304314,95091100%7.9
Licensed Practical Nurse130134,65991100%8.3
Registered Nurse5051,99991100%7.5
Clinical Nurse Specialist2021,1966470%9.5
Other Dietary Services Staff2021,04191100%8.1
Administrator1015126470%8
Respiratory Therapy Technician0114946470%7.7
Nurse Practitioner1014485662%8
Physical Therapy Assistant0114437987%5.6
Occupational Therapy Aide0113444347%8
Speech Language Pathologist0111305965%2.2
Qualified Social Worker011734347%1.7
Occupational Therapy Assistant0112978%4.1
Feeding Assistant011222022%1.1
Other Physician011131112%1.2
Mental Health Service Worker011111%0.5

Health Inspection History

Source: CMS Health Citations (Apr 2019 – Oct 2024)

6
Inspections
39
Total Citations
0
Critical (J-L)
1
Serious (G-I)
6.5
Citations/Inspection
Oct 2024
Last Inspection
Citation Severity Distribution
Minor (A-C)
1
Moderate (D-F)
37
Serious (G-I)
1
Critical (J-L)
0
What do these levels mean?
Top Deficiency Categories
Quality of Life & Care
9
23% of total
Pharmacy Services
8
21% of total
Resident Rights
6
15% of total
Infection Control
4
10% of total
Abuse, Neglect & Exploitation
3
8% of total
Administration
1
3% of total
Citation Sources
Standard Inspections 32
Complaint Investigations 8
Infection Control 1
State Comparison (CA)
Citations
39
California average: 50.2
Critical Citations
0
California average: 0.4
Recent Citations (Last 3 Years)
DateSeverity ?CategoryTagStatus
Oct 25, 2024 D Abuse/NeglectF0604 Corrected
Oct 25, 2024 F Infection ControlF0880 Corrected
Oct 25, 2024 B Nursing ServicesF0732 Corrected
Oct 25, 2024 E NutritionF0812 Corrected
Oct 25, 2024 E NutritionF0814 Corrected
Oct 25, 2024 D PharmacyF0755 Corrected
Oct 25, 2024 E PharmacyF0759 Corrected
Oct 25, 2024 D PharmacyF0760 Corrected
Oct 25, 2024 D Quality of CareF0677 Corrected
Oct 25, 2024 E Quality of CareF0689 Corrected
Oct 25, 2024 D Quality of CareF0695 Corrected
Oct 25, 2024 D Resident RightsF0550 Corrected
Oct 25, 2024 D Resident RightsF0578 Corrected
Aug 20, 2024 D Abuse/NeglectF0604 Corrected
Aug 20, 2024 E PharmacyF0758 Corrected
Aug 20, 2024 G Quality of CareF0689 Corrected
Aug 20, 2024 D Care PlanningF0656 Corrected
Nov 19, 2023 D Abuse/NeglectF0607 Corrected
Nov 19, 2023 E AdministrationF0849 Corrected
Nov 19, 2023 E Infection ControlF0880 Corrected
Nov 19, 2023 E NutritionF0812 Corrected
Nov 19, 2023 D PharmacyF0761 Corrected
Nov 19, 2023 D Quality of CareF0677 Corrected
Nov 19, 2023 E Quality of CareF0686 Corrected
Nov 19, 2023 D Resident RightsF0578 Corrected
Nov 19, 2023 D Resident RightsF0580 Corrected
Jul 16, 2023 F EnvironmentalF0925 Corrected
Jul 16, 2023 F NutritionF0812 Corrected
Dec 07, 2022 E Infection ControlF0880 Corrected
Apr 08, 2019 D Infection ControlF0880 Corrected
Apr 08, 2019 D PharmacyF0756 Corrected
Apr 08, 2019 D PharmacyF0757 Corrected
Apr 08, 2019 E PharmacyF0758 Corrected
Apr 08, 2019 D Quality of CareF0692 Corrected
Apr 08, 2019 D Quality of CareF0695 Corrected
Apr 08, 2019 D Quality of CareF0744 Corrected
Apr 08, 2019 D Care PlanningF0656 Corrected
Apr 08, 2019 D Resident RightsF0550 Corrected
Apr 08, 2019 D Resident RightsF0558 Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: Non-Profit Corporation
Resident Census by Payment Source
56 Total Residents
Medicare 4 (7.1%)
Medicaid 27 (48.2%)
Private Pay/Other 25 (44.6%)
Programs & Services
Residents' Group
Nurse Aide Training
CCRC
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality Measures

CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.

Source: CMS Nursing Home Compare (Data as of Jan 2026)

High-Risk Clinical Events
11.6 Score
75% worse than avg California avg: 6.6

Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline

Functional Decline
22.8 Score
101% worse than avg California avg: 11.3

Composite score based on ADL decline, walking ability decline, and incontinence

Long-Stay Resident Measures

Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.

Need for Help with Daily Activities Increased
25.9%
Lost Too Much Weight
6.8%
Urinary Tract Infection
1.5%
Depressive Symptoms
0.0%
Falls with Major Injury
1.5%
Pneumococcal Vaccine
100.0%
Antipsychotic Use
10.1%
Walking Ability Worsened
19.9%
Influenza Vaccine
100.0%
High Risk Residents with Pressure Ulcers
4.1%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
22.6%
Short-Stay Resident Measures

Measures for residents who stay 100 days or less (typically rehabilitation patients).

Pneumococcal Vaccine
74.7% 21% worse than avg California: 94.0%
Short-Stay Residents Who Received a New Antipsychotic Medication
2.1% 45% worse than avg California: 1.5%
Influenza Vaccine
94.4% Near average California: 93.2%

Guides for Better Senior Living

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Claim What’s Yours: Financial Aid for California Seniors

Program
State Program Name
Eligibility
Benefits
Multipurpose Senior Services Program
MSSP (Medi-Cal Waiver)
  • General: Age 65+, California resident, Medi-Cal eligible, nursing home risk.
  • Income Limits (2025): ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • CA Specifics: County-managed; waitlists possible.
  • Services: In-home support (4-6 hours/day), respite care (14 days/year), meals (~$6/meal), transportation (8 trips/month), care management.
In-Home Supportive Services (IHSS)
  • General: Age 65+, California resident, Medicaid-eligible or low-income.
  • Income Limits: ~$1,732/month (individual, Medi-Cal threshold).
  • Asset Limits: $2,000 (individual).
  • CA Specifics: Can hire family as caregivers.
  • Services: Personal care (up to 283 hours/month), homemaker services, respite (varies).
Multipurpose Senior Services Program (MSSP)
  • General: Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
  • Income Limits: ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual).
  • CA Specifics: Available in 38 counties; waitlists common.
  • Services: Case management, respite care (up to 10 days/year), minor home mods (avg. $500), adult day care (~$50/day).
Property Tax Postponement Program (PTP)
  • General: Age 62+, California resident, own and live in home, 40% equity.
  • Income Limits (2025): ~$51,500/year (household, adjusted annually).
  • Asset Limits: Equity-based; no strict asset cap.
  • CA Specifics: Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.
  • Services: Property tax deferral (avg. $1,000-$3,000/year, varies by county).
Assisted Living Waiver (ALW)
CA ALW
  • General: Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.
  • Income Limits: ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual).
  • CA Specifics: Available in 15 counties (e.g., LA, Sacramento); waitlists common.
  • Services: Personal care in ALFs (5-7 hours/day), medication management, social services.
California CARES Program
CA CARES
  • General: Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
  • Income Limits: No strict limit; cost-sharing above ~$2,500/month threshold.
  • Asset Limits: Not applicable; need-based.
  • CA Specifics: High demand in urban areas; complements IHSS respite.
  • Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
Low-Income Home Energy Assistance Program (LIHEAP)
  • General: Age 60+ priority, California resident, low-income, utility/heating need.
  • Income Limits (2025): ~$2,510/month (200% of poverty level, individual).
  • Asset Limits: Not applicable; income-focused.
  • CA Specifics: High demand in inland/coastal extremes; weatherization capped at $5,000/home.
  • Services: Utility payments (avg. $500-$1,000/year), weatherization (e.g., insulation, avg. $1,000-$3,000 savings).

Claim What’s Yours Financial Aid for California Seniors

MSSP (Medi-Cal Waiver)

Multipurpose Senior Services Program

Requirements:
  • General:
    Age 65+, California resident, Medi-Cal eligible, nursing home risk.
  • Income Limits (2025):
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • CA Specifics:
    County-managed; waitlists possible.
Benefits without Contact:
  • Services: In-home support (4-6 hours/day), respite care (14 days/year), meals (~$6/meal), transportation (8 trips/month), care management.
California IHSS

In-Home Supportive Services (IHSS)

Requirements:
  • General:
    Age 65+, California resident, Medicaid-eligible or low-income.
  • Income Limits:
    ~$1,732/month (individual, Medi-Cal threshold).
  • Asset Limits:
    $2,000 (individual).
  • CA Specifics:
    Can hire family as caregivers.
Benefits without Contact:
  • Services: Personal care (up to 283 hours/month), homemaker services, respite (varies).
CA MSSP

Multipurpose Senior Services Program (MSSP)

Requirements:
  • General:
    Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
  • Income Limits:
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual).
  • CA Specifics:
    Available in 38 counties; waitlists common.
Benefits without Contact:
  • Services: Case management, respite care (up to 10 days/year), minor home mods (avg. $500), adult day care (~$50/day).
CA PTP

Property Tax Postponement Program (PTP)

Requirements:
  • General:
    Age 62+, California resident, own and live in home, 40% equity.
  • Income Limits (2025):
    ~$51,500/year (household, adjusted annually).
  • Asset Limits:
    Equity-based; no strict asset cap.
  • CA Specifics:
    Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.
Benefits without Contact:
  • Services: Property tax deferral (avg. $1,000-$3,000/year, varies by county).
CA ALW

Assisted Living Waiver (ALW)

Requirements:
  • General:
    Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.
  • Income Limits:
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual).
  • CA Specifics:
    Available in 15 counties (e.g., LA, Sacramento); waitlists common.
Benefits without Contact:
  • Services: Personal care in ALFs (5-7 hours/day), medication management, social services.
CA CARES

California CARES Program

Requirements:
  • General:
    Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
  • Income Limits:
    No strict limit; cost-sharing above ~$2,500/month threshold.
  • Asset Limits:
    Not applicable; need-based.
  • CA Specifics:
    High demand in urban areas; complements IHSS respite.
Benefits without Contact:
  • Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
CA LIHEAP

Low-Income Home Energy Assistance Program (LIHEAP)

Requirements:
  • General:
    Age 60+ priority, California resident, low-income, utility/heating need.
  • Income Limits (2025):
    ~$2,510/month (200% of poverty level, individual).
  • Asset Limits:
    Not applicable; income-focused.
  • CA Specifics:
    High demand in inland/coastal extremes; weatherization capped at $5,000/home.
Benefits without Contact:
  • Services: Utility payments (avg. $500-$1,000/year), weatherization (e.g., insulation, avg. $1,000-$3,000 savings).
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