Show Inspection Reports
Total health inspections
6
California average 12.5
Last Health inspection on Oct 2024
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Hollenbeck Palms
Assisted Living Home
Hollenbeck Palms
Assisted Living Home
Hollenbeck Palms is a senior living community dedicated to making each resident happy and comfortable in their new home. Hollenbeck boasts a serene environment that gives off an oasis-like atmosphere. It’s an independent living, assisted living, memory care, and skilled nursing community that are all designed to enhance the quality of life for residents of each home. They boast a lifelong learning program that is committed to providing all-inclusive programs that satisfy the education, arts, and cultural activities of the community. Management and staff of Hollenbeck encourage residents to get involved in the community and practice holistic wellness.
Hollenbeck Palms is an upscale community that aims to enrich the lives of their residents; with comfort and security, the senior living allows for a unique sense of individuality to be shared among their peers and residents.
The vibrant community is an assisted living facility that provides an all-inclusive amenities such as wheelchair accessible showers, private patios, private dining room, computer center, meeting room, and a TV lounge area; as for their services that include scheduled transportation, day trips and outings, wellness programs, therapy, and religious services to name a few. Their amenities and services are to ensure that residents’ mental, physical, and cultural needs are met. Each resident is given personalized care that is designed to make each individual’s lives easier. The community also prides itself with their staff that cares for residents with compassion and kindness. At Hollenbeck Palms have been trusted by families for many years.
What you will love about this neighborhood
- This location is nestled in the historic Boyle Heights neighborhood in East Los Angeles, an area deeply rooted in Chicano and Mexican American culture. Within a 1-mile radius, retirees here can explore local landmarks like Mariachi Plaza or relax at Hollenbeck Park, a 21-acre green space with a lake and skate plaza for vibrant leisure experiences.
- As of 2000, the area is populated by 92,785 residents and boasts a pedestrian-friendly layout with easy access to public transit, including four E Line Metro stations. Retirees seeking a vibrant dining and shopping experience can visit the El Mercado de Los Angeles, a three-story marketplace offering authentic Mexican cuisine and goods.
- Formerly a Tongva settlement, Boyle Heights transformed into a multicultural hub in the 19th and 20th centuries, home to Jewish, Japanese, and Latino communities. Despite the changes from freeway construction, the neighborhood remains a thriving cultural area, with a predominantly Hispanic population (95% as of 2011) and vibrant cultural events like the annual Día de los Muertos celebrations.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
185
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
85.1%
Residents per day (avg)
56
Occupancy rate
85.1%
Residents per day (avg)
56
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
51% of new residents, usually for short-term rehab.
Typical stay
1 months
Private pay
44% of new residents, often for short stays.
Typical stay
1 years
Medicaid
5% of new residents, often for long-term daily care.
Typical stay
3 - 4 years
Finances and operations
Voluntary non-profit home
Church
Home revenue
$25.8M
Operating deficit
-$98.2K
Voluntary non-profit home
Church
Home revenue
$25,841,050.00
Operating deficit
$-98,236.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$11.0M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$17.1M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$28.1M
185-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
32 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 62 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Occupancy Rate
50%
Occupied Beds
93 of 185
Percentage of available beds currently in use by residents.
License Status
LICENSEDFacility Type
RCFE-CONTINUING CARE RETIREMENT COMMUNITY
License Date
April 16, 1993
Additional licensing details
CMS Certification Number:
55115
County:
LOS ANGELES
Ownership & operating entity
Hollenbeck Palms is legally operated by HOLLENBECK PALMS.
What does this home offer?
Minimum Age: 55 Years Old
Room Sizes: 320 / 1,112 sq. ft
Housing Options: 1 Bed / 2 Bed
Building Type: Campus
Transportation Services
Fitness and Recreation
Types of Care at Hollenbeck Palms
Independent Living
Assisted Living
Memory Care
Skilled Nursing
Inspection History
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
6 visits
Breakdown by visit type
1 total complaint visit
5 other visits
Other visits include regulatory visits that are not routine inspections or complaint investigations, such as administrative check-ins, follow-up reviews, or licensing-related visits.
1 complaint investigation
Investigations can have many visits.
4 official inspections
3 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
2 serious citations
A violation that poses an immediate risk to resident health or safety, or represents a substantial failure to comply with licensing requirements.
1 moderate citation
A violation that does not pose an immediate risk to resident health or safety but requires correction to remain in compliance.
Latest inspection
Date:April 17, 2025
Type:Annual Inspection
3 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Inspection Report Summary for Hollenbeck Palms
Most inspections found no deficiencies, showing the facility generally met licensing requirements and maintained good safety, infection control, and staffing standards. Several complaint investigations were unsubstantiated, including allegations of financial abuse and neglect related to resident falls. Some deficiencies were noted in earlier reports, mainly involving water temperature issues—hot water was sometimes too low or too high, which posed health and safety risks. The facility was fined $250 on March 25, 2025, for repeated water temperature violations, but the most recent inspection on April 17, 2025, found no deficiencies, indicating improvement in compliance. Other issues were minor or isolated, and no severe enforcement actions or license changes were reported.
Compare Assisted Living around Los Angeles
The information below is reported by the California Department of Social Services and Department of Public Health.
Silverado Beverly Place Memory Care Community
-47%
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
Nursing Homes 24/7 care needed
Los Angeles (Central LA)
256
Yes
-
97
SILVERADO BEVERLY PLACE LLC;SILVERADO SR LVNG MGMT
44.5%
-
-
-
-
-
-
-
-
-47%1 Bed / 2 Bed
Pasadena Highlands
+2%
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
Pasadena
245
Yes
A-
85
WELLQUEST 625 PASADENA LLC; WELLQUEST LIVING LLC
86.1%
-
-
-
-
-
-
-
-
+2%1 Bed / 2 Bed
Ivy Park at Simi Valley
-12%
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
Simi Valley
175
Yes
C
59
WELL OAK TENANT LLC;OAKMONT MANAGEMENT GROUP LLC
74.3%
-
-
-
-
-
-
-
-
-12%Studio / Suite / 1 Bed / 2 Bed
Hollenbeck Palms
-23%
+15%
-41%
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
Nursing Homes 24/7 care needed
Los Angeles (Central LA)
92
No
-
62
ADAMS, CASEY
50.3%
$23,480,178.00
$10,976,095.00
46.7%
55.50
4.8402
39
1
-23%+15%-41%Studio / 1 Bed / 2 Bed
Ladera Sunrise
-100%
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Los Angeles
6
No
-
32
GOLDEN HARVEST CARE HOMES, LLC
0.0%
-
-
-
-
-
-
-
-
-100%1 Bed / 2 Bed
Silverado Beverly Place Memory Care Community
Type of care:
AL
IL
MC
SNF
Community:
Los Angeles (Central LA)
Bed Count:
256
Pets Allowed:
Yes
Operator:
SILVERADO BEVERLY PLACE LLC;SILVERADO SR LVNG MGMT
Occupancy:
44.5%
Occupancy vs State Avg:
-47%
-47%
Bed Options:
1 Bed / 2 Bed
Pasadena Highlands
Type of care:
AL
IL
MC
Community:
Pasadena
Bed Count:
245
Pets Allowed:
Yes
Operator:
WELLQUEST 625 PASADENA LLC; WELLQUEST LIVING LLC
Occupancy:
86.1%
Occupancy vs State Avg:
+2%
+2%
Bed Options:
1 Bed / 2 Bed
Ivy Park at Simi Valley
Type of care:
AL
MC
Community:
Simi Valley
Bed Count:
175
Pets Allowed:
Yes
Operator:
WELL OAK TENANT LLC;OAKMONT MANAGEMENT GROUP LLC
Occupancy:
74.3%
Occupancy vs State Avg:
-12%
-12%
Bed Options:
Studio / Suite / 1 Bed / 2 Bed
Hollenbeck Palms
Type of care:
AL
IL
MC
SNF
Community:
Los Angeles (Central LA)
Bed Count:
92
Pets Allowed:
No
Operator:
ADAMS, CASEY
CCN:
55115
Occupancy:
50.3%
Home Revenue:
$23,480,178.00
Payroll Costs:
$10,976,095.00
Payroll %:
46.7%
Avg Residents/Day:
55.50
Overall Rating:
Adj Nurse Hours:
4.8402
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
39
Severe Citations:
1
RN share vs State Avg:
-23%
-23%
Staffing vs State Avg:
+15%
+15%
Occupancy vs State Avg:
-41%
-41%
Bed Options:
Studio / 1 Bed / 2 Bed
Ladera Sunrise
Type of care:
AL
Community:
Los Angeles
Bed Count:
6
Pets Allowed:
No
Operator:
GOLDEN HARVEST CARE HOMES, LLC
Occupancy:
0.0%
Occupancy vs State Avg:
-100%
-100%
Bed Options:
1 Bed / 2 Bed
Hollenbeck Palms Home Overview
Get to know the community with a high-definition video tour
Living Spaces & Floor Plans
Hollenbeck Palms Residential Assisted Living 1440
Hollenbeck Palms Residential Assisted Living 1440 2
Hollenbeck Palms Residential Assisted Living 1440 3
Hollenbeck Palms Residential Assisted Living 1440 4
Places of interest near Hollenbeck Palms
2.1 miles from city center — 2.62 miles to nearest hospital (Dignity Health - California Hospital Medical Center)
573 S Boyle Ave, Los Angeles, CA 90033
Calculate Travel Distance to Hollenbeck Palms
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
76
Total Staff
67
Employees
9
Contractors
26,353
Total Hours (Quarter)
38
Avg Staff/Day
7.6
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 5 | 7.5 | No |
| Licensed Practical Nurse | 13 | 8.3 | No |
| Certified Nursing Assistant | 43 | 7.9 | No |
Staff by Category
Administration ⓘ
1 staff
8hs shift avg
Nursing Staff ⓘ
62 staff
7.9hs shift avg
Physicians & Practitioners ⓘ
4 staff
8.6hs shift avg
Therapy Services ⓘ
5 staff
5.7hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
1 staff
1.7hs shift avg
Dietary Services ⓘ
2 staff
8.1hs shift avg
Other Services ⓘ
1 staff
0.5hs shift avg
Contractor Analysis
5.9%
of total hours from contractors
1,548 contractor hours this quarter
Respiratory Therapy Technician: 1
Occupational Therapy Aide: 1
Speech Language Pathologist: 1
Physical Therapy Assistant: 1
Feeding Assistant: 1
Occupational Therapy Assistant: 1
Qualified Social Worker: 1
Other Physician: 1
Mental Health Service Worker: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 43 | 0 | 43 | 14,950 | 91 | 100% | 7.9 |
| Licensed Practical Nurse | 13 | 0 | 13 | 4,659 | 91 | 100% | 8.3 |
| Registered Nurse | 5 | 0 | 5 | 1,999 | 91 | 100% | 7.5 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 1,196 | 64 | 70% | 9.5 |
| Other Dietary Services Staff | 2 | 0 | 2 | 1,041 | 91 | 100% | 8.1 |
| Administrator | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Respiratory Therapy Technician | 0 | 1 | 1 | 494 | 64 | 70% | 7.7 |
| Nurse Practitioner | 1 | 0 | 1 | 448 | 56 | 62% | 8 |
| Physical Therapy Assistant | 0 | 1 | 1 | 443 | 79 | 87% | 5.6 |
| Occupational Therapy Aide | 0 | 1 | 1 | 344 | 43 | 47% | 8 |
| Speech Language Pathologist | 0 | 1 | 1 | 130 | 59 | 65% | 2.2 |
| Qualified Social Worker | 0 | 1 | 1 | 73 | 43 | 47% | 1.7 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 29 | 7 | 8% | 4.1 |
| Feeding Assistant | 0 | 1 | 1 | 22 | 20 | 22% | 1.1 |
| Other Physician | 0 | 1 | 1 | 13 | 11 | 12% | 1.2 |
| Mental Health Service Worker | 0 | 1 | 1 | 1 | 1 | 1% | 0.5 |
Health Inspection History
Inspections
Total health citations
39
Citations per inspection
6.5
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
31 of 39 citations resulted from standard inspections; 7 of 39 resulted from complaint investigations; and 1 of 39 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than California averageCalifornia average: 0.4
Serious Health citations
1
1
In line with California averageCalifornia average: 1
0 critical citations
1 serious citation
37 moderate citations
1 minor citation
Citations history (last 3 years)
Abuse/Neglect moderate citation
Oct 25, 2024
Corrected
Infection Control moderate citation
Oct 25, 2024
Corrected
Nursing Services minor citation
Oct 25, 2024
Corrected
Nutrition moderate citation
Oct 25, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: Non-Profit Corporation
Resident Census by Payment Source
56
Total Residents
Medicare
4
(7.1%)
ⓘ
Medicaid
27
(48.2%)
ⓘ
Private Pay/Other
25
(44.6%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Nurse Aide Training
ⓘ
CCRC
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.6
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.6
75% worse than California averageCalifornia average: 6.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
22.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
22.8
101% worse than California averageCalifornia average: 11.3
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
25.9%
Percent of long-stay residents whose need for help with daily activities has increased
25.9%
134% worse than California averageCalifornia average: 11.1%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
19.9%
Percent of long-stay residents whose ability to move independently worsened
19.9%
66% worse than California averageCalifornia average: 12.0%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
22.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
22.6%
100% worse than California averageCalifornia average: 11.3%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
1.5%
Percent of long-stay residents experiencing one or more falls with major injury
1.5%
10% better than California averageCalifornia average: 1.7%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
4.1%
Percent of long-stay high risk residents with pressure ulcers
4.1%
18% better than California averageCalifornia average: 5.0%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.5%
Percent of long-stay residents with a urinary tract infection
1.5%
22% worse than California averageCalifornia average: 1.2%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
6.8%
Percent of long-stay residents who lose too much weight
6.8%
62% worse than California averageCalifornia average: 4.2%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than California averageCalifornia average: 6.7%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
10.1%
Percent of long-stay residents who received an antipsychotic medication
10.1%
In line with California averageCalifornia average: 10.1%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with California averageCalifornia average: 98.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with California averageCalifornia average: 98.2%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
74.7%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
74.7%
21% worse than California averageCalifornia average: 94.0%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
2.1%
Percent of short-stay residents who newly received an antipsychotic medication
2.1%
45% worse than California averageCalifornia average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
94.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
94.4%
In line with California averageCalifornia average: 93.2%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Hollenbeck Palms based on CMS SNF Cost Reports.
Occupancy Rate
85.1%
↑ 17.8pp vs 2023
Net Income
-$98,236
↑ ~$884K vs 2023
Total Payroll
$16,519,168
↑ ~$3.4M vs 2023
Profit Margin
-0.4%
↑ 4.7pp vs 2023
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