Inspection Reports for
Laguna Palms I
24571 Kings Rd., Laguna Niguel, CA 92677, Laguna Niguel, CA, 92677
Back to Facility ProfileDeficiencies (last 5 years)
Deficiencies (over 5 years)
0.4 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
90% better than California average
California average: 4 deficiencies/yearDeficiencies per year
4
3
2
1
0
Census
Latest occupancy rate
83% occupied
Based on a February 2026 inspection.
This facility has shown a decline in demand based on occupancy rates.
Occupancy over time
Inspection Report
Complaint Investigation
Census: 5
Capacity: 6
Deficiencies: 0
Date: Feb 11, 2026
Visit Reason
An unannounced complaint investigation visit was conducted in response to allegations received on September 27, 2024, regarding inadequate supervision, toileting assistance, extended periods in wet briefs, refusal to allow resident return after hospital stay, and withholding of personal belongings.
Complaint Details
The complaint was unsubstantiated due to conflicting information and lack of preponderance of evidence to prove or refute the alleged violations.
Findings
The investigation found conflicting information and insufficient evidence to substantiate the allegations. Interviews with residents and staff, as well as document reviews, indicated that staff adequately supervised residents, assisted with toileting needs, changed diapers as needed, allowed resident return after hospital stay, and did not withhold personal belongings. Therefore, all allegations were deemed unsubstantiated and no citations were issued.
Report Facts
Capacity: 6
Census: 5
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Alvaro Ramirez Jr. | Licensing Program Analyst | Conducted the complaint investigation |
| Julieta Milo | Administrator | Met with Licensing Program Analyst during investigation |
Inspection Report
Annual Inspection
Census: 4
Capacity: 6
Deficiencies: 1
Date: Aug 4, 2025
Visit Reason
Licensing Program Analyst Joseph Alejandre made an unannounced visit to conduct the required annual inspection of Laguna Palms facility.
Findings
The facility was generally compliant with licensing requirements, with all resident rooms properly furnished and safety equipment operational. However, one staff member (Staff 2) lacked the required 4 hours of training specific to postural supports, hospice, and restricted health conditions, resulting in a cited deficiency.
Deficiencies (1)
Staff 2 did not have 4 hours of training specific to postural supports, hospice and restricted health conditions, posing a potential health and safety risk to persons in care.
Report Facts
Capacity: 6
Census: 4
Deficiencies cited: 1
Plan of Correction Due Date: Aug 15, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Joseph Alejandre | Licensing Program Analyst | Conducted the inspection and authored the report |
| Julieta Santiago | Co-Administrator | Met with Licensing Program Analyst during inspection; refused to sign the report per attorney advice |
| Michael Milo | Administrator | Facility Administrator; certificate expires September 6, 2025 |
Inspection Report
Annual Inspection
Census: 5
Capacity: 6
Deficiencies: 1
Date: Aug 20, 2024
Visit Reason
Licensing Program Analyst Joseph Alejandre made an unannounced visit to conduct the required annual inspection of Laguna Palms facility.
Findings
The inspection found that 3 out of 5 residents did not have a current Appraisal/Needs and Service Plan, resulting in deficiencies cited under Title 22 Division 6 of the California Code of Regulations. Other areas such as medication storage, fire safety equipment, and facility cleanliness were compliant.
Deficiencies (1)
Failure to comply with reappraisal requirements for 3 out of 5 residents, lacking current Appraisal/Needs and Service Plans.
Report Facts
Residents without current Appraisal/Needs and Service Plan: 3
Census: 5
Total Capacity: 6
Plan of Correction Due Date: Aug 30, 2024
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Joseph Alejandre | Licensing Program Analyst | Conducted the inspection and cited deficiencies |
| Julieta Santiago | Co-Administrator | Met with LPA and refused to sign the report per attorney advice |
| Michael Milo | Administrator | Facility Administrator named in report |
| Sheila Santos | Licensing Program Manager | Supervisor overseeing the inspection |
Inspection Report
Annual Inspection
Census: 6
Capacity: 6
Deficiencies: 0
Date: Aug 10, 2022
Visit Reason
Licensing Program Analyst Joseph Alejandre made an unannounced visit to conduct the required annual inspection (mitigation) of the facility.
Findings
The facility was found to be clean, organized, and compliant with all requirements. No deficiencies were observed or cited during the visit.
Report Facts
Bedrooms: 7
Bathrooms: 4
Hot water temperature: 109
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Michael Milo | Administrator | Met with Licensing Program Analyst during inspection |
| Julieta Milo | Administrator | Met with Licensing Program Analyst during inspection |
| Joseph Alejandre | Licensing Program Analyst | Conducted the annual inspection visit |
Inspection Report
Annual Inspection
Census: 5
Capacity: 6
Deficiencies: 0
Date: Aug 26, 2021
Visit Reason
Licensing Program Analyst Joseph Alejandre made an unannounced visit to conduct the required annual inspection of the facility.
Findings
The facility was found to be clean, organized, and compliant with all requirements. No deficiencies were cited during the inspection.
Report Facts
Number of bedrooms: 7
Number of bathrooms: 4
Food supply: 2
Food supply: 7
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Joseph Alejandre | Licensing Program Analyst | Conducted the annual inspection visit |
| Julieta Milo | Administrator | Greeted the Licensing Program Analyst and participated in the facility tour |
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