Laurelwood at the Highlands
Assisted Living, Independent Living, Memory Care, Nursing Care, Nursing Home & Skilled Nursing · Pittsford, NY
Laurelwood at the Highlands
Assisted Living, Independent Living, Memory Care, Nursing Care, Nursing Home & Skilled Nursing · Pittsford, NY
Laurelwood at the Highlands sits on Hahnemann Trail in Pittsford, Monroe County, sharing a campus with Highlands Living Center, a larger care community that occupies the same grounds. Operated by Highland Community Development Corp., Laurelwood itself is licensed as an enriched housing program with 75 beds and an assisted living designation. The surrounding neighborhood scores a 64 on walkability, landing it in moderately walkable range where some errands are reachable on foot but a car handles most.
The care side is straightforward: licensed nurses and certified nursing assistants are on site, and rehabilitation services are available. Dining stands out a little; residents have access to two on-site restaurants rather than a single dining room, which gives the mealtime experience more flexibility than most 75-bed communities can offer.
Regulatory oversight falls to the New York Department of Health’s Office of Aging and Long Term Care. Inspection findings have centered on medication management and care planning and documentation.
The picture here is defined primarily by what the care structure and setting confirm: a mid-size enriched housing program in a campus environment, with licensed nursing, on-site rehabilitation, and a two-restaurant dining arrangement in a moderately walkable Pittsford neighborhood.
75-bed community Rank #603 / 739Bed count — State benchmarkedThis home is ranked 603rd out of 739 homes in New York for bed count. Shows this facility's certified or reported bed count compared to other New York facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 64 / 100 Rank #658 / 1169Walk Score — State benchmarkedThis home is ranked 658th out of 1169 homes in New York for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across New York facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Facility TypeEnriched Housing Program
StatusActive
CountyMonroe
License Number370-S-835
Owner NameHighland Community Development Corp
Rehabilitation Services
Licensed Nurses/CNAs
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2022 · 4 years of data
0 enforcement actions
8 violations
1 complaint
3 inspections
Inspection Score
A composite 0–100 score combining this facility's inspections, violations, complaints, and enforcement actions relative to the New York state average. The score below shows how many points this facility sits above or below the typical New York assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
A composite 0–100 score combining this facility's inspections, violations, complaints, and enforcement actions relative to the New York state average. The score below shows how many points this facility sits above or below the typical New York assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
10 points above the New York average for assisted living residences (83/100)
Rank #94 / 608 in New York Inspection Score — State benchmarked This home is ranked 94th out of 608 homes in New York for inspection score. Shows this facility's inspection score compared to the New York average among 608 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking. This is a proprietary Assisted Living Magazine score. Inspection score: 93 out of 100. Letter grade A. 10 points above the New York average for assisted living residences (83/100)
Inspection Scorecard
This scorecard compares key inspection, violation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2022 vs. New York state average
Overall vs. NY average
2 Worse
Metrics worse than New York average:
• Violations per inspection (69% above)
• Inspection violation rate (52% above) 5 Better Metrics better than New York average:
• Total violations (45% below)
• Inspections with violations (50% below)
• Complaint visits (100% below)
• Total complaints (99% below)
• Complaints per year (98% below)
• Violations per inspection (69% above)
• Inspection violation rate (52% above) 5 Better Metrics better than New York average:
• Total violations (45% below)
• Inspections with violations (50% below)
• Complaint visits (100% below)
• Total complaints (99% below)
• Complaints per year (98% below)
Inspections
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all inspections conducted at this facility.
| 3 | 9 | This facility has had 67% fewer total inspections than the New York average (3 vs. NY avg 9). More inspections can mean more regulatory scrutiny rather than worse care.↓ 67% fewer |
|
Inspections with violations
Inspections that resulted in at least one regulatory violation.
| 2 | 4 | This facility has 50% fewer inspections with violations than a typical New York assisted living residence (2 vs. NY avg 4).↓ 50% better |
|
Inspection violation rate
Percentage of inspections that resulted in at least one violation.
| 67% | 44% | This facility has 23 percentage points higher inspection violation rate than a typical New York assisted living residence (67% vs. NY avg 44%).↑ 23% worse Rank #1 / 319 Inspection violation rate — State benchmarked This home is ranked 1st out of 319 homes in New York for % of inspections with violations. Shows this facility's % of inspections with violations compared to the New York average among 319 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking. |
|
Complaint visits
On-site visits triggered by formal complaints filed by residents, families, or staff.
| 0 | 6 | This facility has 100% fewer complaint visits than a typical New York assisted living residence (0 vs. NY avg 6).↓ 100% better Rank #58 / 319 Complaint visits — State benchmarked This home is ranked 58th out of 319 homes in New York for complaint-related visits. Shows this facility's complaint-related visits compared to the New York average among 319 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking. |
Violations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total violations
Formal regulatory issues recorded by inspectors across all inspection types.
| 8 | 14.5 | This facility has 45% fewer total violations than a typical New York assisted living residence (8 vs. NY avg 14.5).↓ 45% better Rank #1 / 319 Total violations — State benchmarked This home is ranked 1st out of 319 homes in New York for violations. Shows this facility's violations compared to the New York average among 319 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking. |
|
Violations per inspection
Average violations per inspection.
| 2.7 | 1.6 | This facility has 69% more violations per inspection than a typical New York assisted living residence (2.7 vs. NY avg 1.6).↑ 69% worse Rank #1 / 319 Violations per inspection — State benchmarked This home is ranked 1st out of 319 homes in New York for violations per inspection. Shows this facility's violations per inspection compared to the New York average among 319 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking. |
Complaints & Investigations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 1 | 79 | This facility has 99% fewer total complaints than a typical New York assisted living residence (1 vs. NY avg 79).↓ 99% better |
|
Complaints per year
Average complaints per year since 2022.
| 0.3 | 19.8 | This facility has 98% fewer complaints per year than a typical New York assisted living residence (0.3 vs. NY avg 19.8).↓ 98% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- August 14, 2024 relicensure survey cited seven violations in resident services, environmental standards, medication management, and personnel with an approved plan of correction.
- November 1, 2022 inspection found one deficiency in records and reports, which was corrected with an approved plan of correction.
- September 21, 2022 complaint investigation found no violations and required no plan of correction.
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Financial Assistance for
Assisted Living in New York
Laurelwood at the Highlands is located in Pittsford, New York State.
Here are the financial assistance programs available to residents in New York State.
Frequently Asked Questions about Laurelwood at the Highlands
Who is the owner of Laurelwood at the Highlands?
Laurelwood at the Highlands is legally operated by Highland Community Development Corp.
Is Laurelwood at the Highlands in a walkable area?
Laurelwood at the Highlands has a walk score of 64. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the license number of Laurelwood at the Highlands?
According to NY state health department records, Laurelwood at the Highlands's license number is 370-S-835.
Are pets allowed at Laurelwood at the Highlands?
No, Laurelwood at the Highlands has a no-pet policy.
How many beds does Laurelwood at the Highlands have?
Laurelwood at the Highlands has 75 beds.
Are there photos of Laurelwood at the Highlands?
Yes — there are 2 photos of Laurelwood at the Highlands in the photo gallery on this page.
What is the address of Laurelwood at the Highlands?
Laurelwood at the Highlands is located at 300 Hahnemann Trail, Pittsford, NY 14534.
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