Laurelwood at the Highlands
Assisted Living · USA
Laurelwood at the Highlands
Assisted Living · USA
Laurelwood at the Highlands is a 75-bed Enriched Housing Program administrated by Highland Community Development Corp. at 300 Hahnemann Trail in Pittsford, New York 14534, in Monroe County. Licensed as an Enriched Housing Program with license number 370-S-835 and expiration date active, the facility is affiliated with the University of Rochester as the only university-based retirement community in Rochester. Affiliations include the University of Rochester Medical Center, Highland Hospital, Eastman School of Music, Memorial Art Gallery, and Visiting Nurse Service. The campus occupies 52 acres in Pittsford. Pets are not permitted. Nursing services, licensed nurses and CNAs, and rehabilitation services are available.
Laurelwood connects to Hahnemann Square, the central hub of the campus, which provides access to two restaurants, Cupcakes Corner Bakery, a Wellness Center, and a salon. Residents have priority access to The Living Center, an on-campus skilled nursing and short-term rehabilitation facility staffed by board-certified faculty from the University of Rochester Medical Center. Laurel Way Memory Care, an eight-apartment secured memory care neighborhood with two registered nurses and 24-hour professional staff, is also on campus. Named programs include Independent Living, Assisted Living, and Memory Care. Activities include drawing, painting, crafts, baking, travelogue presentations, exercise, games, and museum and theater outings. The Village of Pittsford, the Erie Canal, and the Pittsford Library are within walking distance via campus paths.
The New York State Department of Health, Office of Aging and Long Term Care, has conducted 2 inspections, both with citations, compared to a state average of 9 inspections with 5 carrying citations. Eight total deficiencies have been recorded against a state average of 22. The most recent inspection on August 14, 2024, identified seven deficiencies related to resident services, environmental standards, medication management, and personnel with a plan of correction approved. An earlier November 1, 2022 inspection found one deficiency in records and reports. A September 21, 2022 complaint investigation found no violations. One complaint is on record at 1.3 per 100 occupied beds against a state average of 49.9. No enforcement actions are on file.
Laurelwood at the Highlands is suited for individuals seeking assisted living with University of Rochester affiliations and on-campus access to skilled nursing and memory care. Families should ask about the specific corrective actions implemented following the August 2024 inspection deficiencies in medication management, environmental standards, and personnel practices before placement.
75-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 64 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Facility TypeEnriched Housing Program
StatusActive
CountyMonroe
License Number370-S-835
Owner NameHighland Community Development Corp.
Rehabilitation Services
Licensed Nurses/CNAs
Food DescriptionTwo restaurants and wonderful dining spaces.
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2022 · 4 years of data
0 enforcement actions
8 citations
1 complaint
2 inspections
0 complaint investigations
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2022 vs. New York state average
Overall vs. NY average
2 Worse
Metrics worse than New York average:
• Citations per inspection (25% above)
• Inspection citation rate (79% above) 8 Better Metrics better than New York average:
• Total citations (72% below)
• Citations per year (73% below)
• Total inspections (78% below)
• Inspections with citations (60% below)
• Total complaints (99% below)
• Complaints per year (98% below)
• Complaints per bed (98% below)
• Complaint investigations (100% below)
• Citations per inspection (25% above)
• Inspection citation rate (79% above) 8 Better Metrics better than New York average:
• Total citations (72% below)
• Citations per year (73% below)
• Total inspections (78% below)
• Inspections with citations (60% below)
• Total complaints (99% below)
• Complaints per year (98% below)
• Complaints per bed (98% below)
• Complaint investigations (100% below)
Latest Inspection
August 14, 2024
Relicensure Survey
Citations
Citations are formal regulatory issues recorded during state inspections.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 8 | 29 | This facility has 72% fewer total citations than a typical New York assisted living residence (8 vs. NY avg 29).↓ 72% better |
|
Citations per year
Average citations per year since 2022.
| 2 | 7.3 | This facility has 73% fewer citations per year than a typical New York assisted living residence (2 vs. NY avg 7.3).↓ 73% better |
|
Citations per inspection
Average citations per inspection.
| 4 | 3.2 | This facility has 25% more citations per inspection than a typical New York assisted living residence (4 vs. NY avg 3.2).↑ 25% worse |
Inspections
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 2 | 9 | This facility has 78% fewer total inspections than a typical New York assisted living residence (2 vs. NY avg 9).↓ 78% better |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 2 | 5 | This facility has 60% fewer inspections with citations than a typical New York assisted living residence (2 vs. NY avg 5).↓ 60% better |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 100% | 56% | This facility has 44 percentage points higher inspection citation rate than a typical New York assisted living residence (100% vs. NY avg 56%).↑ 44% worse |
Complaints & Investigations
Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 1 | 79 | This facility has 99% fewer total complaints than a typical New York assisted living residence (1 vs. NY avg 79).↓ 99% better |
|
Complaints per year
Average complaints per year since 2022.
| 0.3 | 19.8 | This facility has 98% fewer complaints per year than a typical New York assisted living residence (0.3 vs. NY avg 19.8).↓ 98% better |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.01 | 0.50 | This facility has 98% fewer complaints per bed than a typical New York assisted living residence (0.01 vs. NY avg 0.5).↓ 98% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York regulators.
| 0 | 15 | This facility has 100% fewer complaint investigations than a typical New York assisted living residence (0 vs. NY avg 15).↓ 100% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on August 14, 2024, identified seven deficiencies related to resident services, environmental standards, medication management, and personnel, with a plan of correction approved. Earlier inspections showed fewer issues, including one deficiency in records and reports on November 1, 2022, and no deficiencies found during a complaint investigation on September 21, 2022. No fines, immediate jeopardy findings, or enforcement actions were listed in the available reports. Complaint investigations were unsubstantiated or not present in the recent reports. The pattern suggests an increase in cited deficiencies in the latest inspection compared to prior ones.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsPlaces of interest near Laurelwood at the Highlands
0.0 miles from city center
Estimated distance in miles from Pittsford's city center to Laurelwood at the Highlands's address, calculated via Google Maps.
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The information below is reported by the New York State Department of Health.
Filter by care type
| Laurelwood at the Highlands |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Pittsford | 75 | No | 64 | - |
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HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
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Frequently Asked Questions about Laurelwood at the Highlands
Who is the owner of Laurelwood at the Highlands?
The legal owner and operator of Laurelwood at the Highlands is Highland Community Development Corp..
Is Laurelwood at the Highlands in a walkable area?
Laurelwood at the Highlands has a walk score of 64. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the license number of Laurelwood at the Highlands?
According to NY state health department records, Laurelwood at the Highlands's license number is 370-S-835.
How many beds does Laurelwood at the Highlands have?
Laurelwood at the Highlands has 75 beds.
Are there photos of Laurelwood at the Highlands?
Yes — there are 2 photos of Laurelwood at the Highlands in the photo gallery on this page.
What is the address of Laurelwood at the Highlands?
Laurelwood at the Highlands is located at 300 Hahnemann Trail.
What is the phone number of Laurelwood at the Highlands?
(585) 389-1630 will put you in contact with the team at Laurelwood at the Highlands.
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