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Memory Care Home

Legacy Heights

Memory Care Home

Legacy Heights

11230 Ballantyne Trace Ct, Charlotte, NC 28277 View map
Overview of Legacy Heights

Tucked away in the serene neighborhood of Charlotte, NC, Legacy Heights is a peaceful senior living community that offers assisted living, memory care, respite care, and short-term stays. The community offers beautifully appointed apartments with access to numerous services, including weekly housekeeping and linen service, restaurant-style dining, 24/7 front desk concierge and nursing team. Featuring Five Star’s award-winning Bridge to Rediscovery Alzheimer’s and dementia care program, the community provides residents’ dealing with memory loss the right support and care.

Committed to giving its residents a vibrant lifestyle with access to comprehensive care, the community provides tailored medical resources and a team trained to help residents in all aspects of their well-being. With a wealth of amenities, such as a spacious activity center, numerous social and recreational events, and a full-service barber and beauty salon, residents never ran out of things to enjoy and do.

(704) 544-7220

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 122

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the North Carolina average
Occupancy rate 27%
Residents per day 33
Occupancy rate
27%
Residents per day
33
Bed community size
122-bed community
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
26 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 59 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate
27%
In line with North Carolina average
Occupied beds
33 / 122
Average residents 85 per day

License details

Status Active
County: Mecklenburg

Additional licensing details

License number: HAL-060-152

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Christopher Pauline, Executive Director

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed: Yes, Pets Allowed

Housing options icon
Housing options icon

Housing Options: Studio / Suite

Building type icon
Building type icon

Building Type: 2-story

Dining services icon
Dining services icon

Dining Services

Beauty services icon
Beauty services icon

Beauty Services

Transportation services icon
Transportation services icon

Transportation Services

Housekeeping icon
Housekeeping icon

Housekeeping Services

Recreational activities icon
Recreational activities icon

Recreational Activities

Exercise program icon
Exercise program icon

Exercise Programs

Types of Care at Legacy Heights

Assisted Living Memory Care Respite Care
Contact Legacy Heights

Performance summary

Key indicators of commitment to quality care and safety.

Ratings

Division Of Health Service Rating
3/4

North Carolina average: 3 stars

Scores

DHSR Score
103.50 / 200

Quality score (0-200). Higher scores indicate better performance in inspections and compliance.

North Carolina average: 98

Inspection History

In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.

34 visits/inspections

Results

30 resulted in violations

4 found no issues

Latest inspection

Date:August 6, 2025
Type:Follow Up

83 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

No penalties in the past years

Compare Memory Care around Charlotte The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.

Brookdale Carriage Club Providence
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Charlotte (Olde Providence North)
430
A+
12
71.5%
98.75/200
15
80%
Studio / Suite
Legacy Heights
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

RC

Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.

Charlotte (Ballantyne)
122
-
59
27.0%
103.50/200
34
88.2%
Studio / Suite
Brookdale South Charlotte
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Charlotte (Wessex Square)
82
A+
16
74.4%
101.50/200
20
80%
Studio / Suite
Summit Place of Mooresville
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

RC

Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.

Mooresville
60
-
33
88.3%
91.50/200
25
92%
Studio / Suite
Brookdale South Park
MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Charlotte (Closeburn - Glenkirk)
56
A+
50
82.1%
93.50/200
26
88.5%
Apartment / Shared Apartment

Living Spaces & Floor Plans

Legacy Heights Al Mc Studio Grande
Legacy Heights Al Mc Studio Deluxe
Legacy Heights Al Mc Studio Plus
Legacy Heights Al Mc Studio
Legacyheights Companionsuite Rebuild
Legacyheights Privatesuite

Places of interest near Legacy Heights

Address 18.5 miles from city center — 3.75 miles to nearest hospital (Atrium Health Pineville)

Address 11230 Ballantyne Trace Ct, Charlotte, NC 28277

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Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

Nursing Home Data Explorer

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The True Cost of Assisted Living in 2025 – And How Families Are Paying For It

Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Financial Aid for North Carolina Seniors

Get financial aid guidance

Community Alternatives Program for Disabled Adults

NC Medicaid CAP/DA

Age 65+ or disabled, North Carolina resident, Medicaid- eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

High demand; waitlists common in urban areas.

North Carolina Senior Care Options

NC SCO (via NFCSP)

Caregiver of someone 60+ (or with dementia), North Carolina resident.

No strict limit; prioritizes low-income.

Not applicable.

Limited slots; rural/urban balance.

Program of All-Inclusive Care for the Elderly (PACE)

North Carolina PACE (e.g., PACE of the Triad)

Age 55+, NC resident (specific counties), NFLOC, safe with PACE support.

~$2,829/month (Medicaid-eligible); private pay option available.

$2,000 (individual), $3,000 (couple) for Medicaid enrollees.

Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).

In-Home Aide Services

North Carolina In-Home Aide Services

Age 60+, NC resident, unable to perform 1+ ADL, at risk of nursing home placement.

No strict cap; prioritizes low-income (~$24,980/year).

Not assessed; need-based.

Family can be aides; varies by county funding.

Medicare Savings Program (MSP)

North Carolina Medicare Savings Program

Age 65+ or disabled, NC resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; no waitlist; includes Extra Help for Part D.

Low-Income Energy Assistance Program (LIHEAP)

North Carolina LIHEAP

Age 60+ prioritized, NC resident, low-income household.

~$3,970/month (individual, 185% FPL).

Not assessed; income-focused.

Covers oil, gas, electric; emergency aid via Crisis Intervention Program (CIP).

Senior Community Service Employment Program (SCSEP)

North Carolina SCSEP

Age 55+, unemployed, low-income, NC resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

North Carolina VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, NC resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand in rural/urban areas.

Urgent Repair Program (URP)

North Carolina Urgent Repair Program

Age 60+ prioritized, NC resident, homeowner, low-income.

~$30,258/year (50% AMI, varies by county).

Not strictly assessed; home value considered.

Forgivable at $2,000/year; statewide via local partners.

State/County Special Assistance (SA)

North Carolina Special Assistance

Age 65+ (or disabled), NC resident, in licensed adult care home, low-income.

~$1,255/month (individual, 100% FPL); varies by facility rate.

$2,000 (individual).

Covers assisted living; counties supplement state funds.

More homes from the same owner

Operated by Phoenix SL
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