Inspection Reports for
Life Care Center of North Glendale

An onsite complaint survey was conducted on April 27, 2026 for the investigation of the intake #00167249. An onsite complaint survey was conducted on April 27, 2026 for the investigation of the intake #2993734. There were no deficiencies cited.

This inspection resulted in no deficiencies cited.

This complaint survey was conducted on March 27, 2026, with the investigation of complaints: 00161223. No deficiencies were cited.

No deficiencies were cited during this complaint investigation.

The complaint involved an allegation by Resident #2 that a male night shift staff member sexually abused her on October 30, 2025. The facility delayed reporting the allegation to the State Agency beyond the mandated 2-hour window. The alleged staff member was suspended, and investigations were conducted by the facility and local police. The nursing home is disputing the citation.

The facility failed to report the allegation of abuse immediately and within the required 2-hour timeframe to mandated entities. The alleged male staff member was suspended pending investigation, and all authorities including local police, State Agency, and Adult Protective Services were notified, though some notifications were delayed.

The Risk-Based complaint survey was conducted on October 28, 2025 for the investigation of intakes: AZ00156498/2232291, AZ00157762/2232347, AZ00167267/2232305, AZ00169501/2232260, AZ00172995/2232385, AZ00174410/2232388, AZ00181593/2232397, AZ00182048/2232398 & AZ00182576/2232400. There were no deficiencies cited.

This inspection resulted in no deficiencies cited.

The inspection found one deficiency related to the maintenance of patient sleeping room doors that could allow heat or smoke transfer, posing harm to patients and staff.

An onsite complaint survey was conducted on July 7 through July 11, 2025 for the investigation of intake #AZ00217372, 2232490, AZ00217374, 2232410, 2232438, AZ00209700, 2232496, AZ00209776, 2232442, AZ00209702, 2232497, AZ00209777, 2232526, AZ00208160, 2232498, AZ00208162, 2232435, AZ00204791, 2232489, AZ00218384, 2232524, AZ00218381, 2232433, AZ00216462, 2232434, AZ00216464, 2232409, AZ00214931, 2232408, AZ00214908, 2232479, AZ00201310, 2232480, AZ00201311, 2232481, AZ00200919, 2232431, AZ00200950, 2232463, AZ00213993, 2232511, AZ00199067, 2232510, AZ00199092, 2232512, AZ00199091, 2232527, AZ00198855, 2232522, AZ00196806, 2232523, AZ00196804, 2232494, AZ00209877, 2232495, AZ00209876, 2232406, 2232488, AZ00219870, AZ00219867, 2232525, AZ00209706, 2232521, AZ00209707, 2232407, AZ00207844, 2232405, AZ00207843, 2232393, AZ00207395, 2232392, AZ00207394, 2232505, AZ00207004, 2232506, AZ00207006, 2232422, AZ00206557, 2232423, AZ00206558, 2232467, AZ00205482, 2232468, AZ00205484, 2232426, AZ00204331, 2232428, AZ00204330, 2232535, AZ00189655, 2232534, AZ00189657, 2232329, AZ00202259, 2232323, AZ00202257, 2232507, AZ00201374, 2232508, AZ00201371, 2232509, AZ00201099, 2232432, AZ00200951, 2232430, AZ00200562, 2232429, AZ00200561, 2232528, AZ00198313, 2232513, AZ00198317, 2232529, AZ00196679, 2232530, AZ00195664, 2232531, AZ00195663, 2232533, AZ00192594, 2232464, AZ00192593, 2232491, AZ00190486, 2232493, AZ00190487, 2232553, AZ00189409, 2232552, AZ00189410, 2232550, AZ00189357, 2232551, AZ00189358, 2232544, AZ00188430, 2232543, AZ00188431, 2232536, AZ00189110, 2232549, AZ00189117, 2232548, AZ00189118, 2232478, AZ00189085, 2232477, AZ00189083, 2232537, AZ00189036, 2232538, AZ00189037, 2232539, AZ00188999, 2232545, AZ00188175, 2232547, AZ00188058, 2232546, AZ00188061, 2232421, AZ00188677, 2232420, AZ00188676, 2232540, AZ00188624, 2232541, AZ00188625, 2232542, AZ00188594, 2232471, AZ00187261, 2232473, AZ00187262, 2232520, AZ00185895, 2232518, AZ00185893, 2232516, AZ00185556, 2232519, AZ00185528, 2232517, AZ00185557, 2232515, AZ00185007, 2232487, AZ00185008, 2232486, AZ00179395, 2232514, AZ00179393.

This inspection resulted in no deficiencies cited.

A complaint investigation was conducted on July 2, 2025 of intake # AZ00199493 and intake # AZ00199492. There were no deficiencies cited.

This inspection found no deficiencies.

A complaint survey was conducted on June 3, 2025 for the investigation of intakes #'s: 00131686, 00128562, AZ00221748, AZ00221424, AZ00224658, AZ00224372, AZ00221750, AZ00221421. There were no deficiencies cited.

This inspection resulted in no deficiencies cited.

A complaint survey was conducted on April 14, 2025 for the investigation of intake # 00126205, AZ00224070, 00125136, AZ00179030, AZ00176809, AZ00176654. Federal comments noted investigation of intake # AZ00224119, AZ00224070, AZ00224019, AZ00179026, AZ00176808, AZ00176653. There were no deficiencies cited.

This inspection resulted in no deficiencies cited.

The investigation was complaint-driven based on multiple resident interviews reporting excessive wait times for call-light responses (up to four hours), delayed continence care, cold food trays, and insufficient staff coverage. Staffing schedules and interviews with staff confirmed chronic understaffing and inability to cover shifts adequately.

The facility was found to be short staffed, resulting in residents experiencing long wait times for call-light responses, continence care, and assistance with ADLs. Multiple residents reported waiting hours for care, and staff schedules confirmed consistent understaffing, particularly on Hall 200.

The complaint investigation revealed substantiated issues with staffing shortages leading to delayed care, including call-light response times up to four hours, delayed continence care causing rashes, and cold food service. Resident interviews and staff schedules confirmed these findings.

The facility was found to be short staffed, particularly on Hall 200, resulting in residents experiencing long wait times for call-light responses and assistance with activities of daily living. Multiple residents reported waits of up to several hours for care, and staff interviews confirmed staffing shortages and scheduling difficulties.

The complaint survey was conducted on September 11, 2024, with the investigation of intake #:00115580. The complaint survey was conducted on February 25, 2025, with the investigation of intake #:AZ00223526. There were no deficiencies cited.

This inspection resulted in no deficiencies or citations.

A complaint survey was conducted on December 06, 2024 for the investigation of intake # AZ00219564. Federal comments also note a complaint survey for intake # AZ00219563 with no deficiencies cited.

No deficiencies were cited during this complaint investigation.

The Complaint survey was conducted on November 20, 2024, with the investigation of the following complaints AZ00218471 and AZ00218470. There were no deficiencies cited.

This inspection resulted in no deficiencies cited or citations.

An investigation of complaints AZ00214781, AZ00214776, AZ00214673, AZ00214985, and AZ00214586 was conducted August 27, 2024 to August 28, 2024. Federal Comments also referenced complaints AZ00214779, AZ00214775, AZ00214670, AZ00214984, and AZ00214586 with the same deficiency cited.

The investigation substantiated one deficiency related to failure to ensure residents were free from abuse by other residents. The facility implemented safety measures and transferred the aggressive resident to another unit.

The state complaint survey was conducted on August 5, 2024 for the investigation of complaint #AZ00213482. The complaint survey was also conducted on August 5, 2024 for the investigation of complaint #AZ00213481. No deficiencies were cited.

No deficiencies were cited during this complaint investigation.

A complaint survey was conducted on July 17, 2024 for the investigation of intake # AZ00212813. A complaint survey was conducted on July 17, 2024 for the investigation of intake # AZ00212812. There were no deficiencies cited.

This inspection found no deficiencies.

An onsite complaint survey was conducted on June 26, 2024 for the investigation of intake # AZ00212250 and intake # AZ00212249. There were no deficiencies cited.

This inspection resulted in no deficiencies or citations.

A complaint survey was conducted on June 13-14, 2024 for the investigation of intake numbers AZ00207049, AZ00199213, AZ00175679, AZ00211650, and AZ00211749. Federal comments referenced investigation of intake numbers AZ00207043, AZ00199213, AZ00175677, AZ00211648, and AZ00211748.

The inspection found two deficiencies related to failure to notify the physician of a resident's significant change in condition and change of condition. Both deficiencies involved Resident #5 and the failure to promptly inform the physician about changes in the resident's status following a fall and altered mental condition.

An onsite survey was conducted on August 22, 2023 for the investigation of intake #s: AZ00199163 and AZ00199075. The complaint survey was conducted on August 22, 2023 for the investigation of intake #s: AZ00199162 and AZ00199075. No deficiencies were cited.

No deficiencies were cited during this complaint investigation.

The inspection found four deficiencies related to fire safety and building maintenance, including issues with exit door locking force, kitchen cooking area hazards, door latching failures, and exposed electrical wiring. Plans of correction were provided for all deficiencies.

Two deficiencies were cited related to inadequate PASRR Level II evaluation referrals for a resident with bipolar disorder and antipsychotic medication orders.

The complaint investigation focused on the facility's compliance with PASRR screening and referral requirements for residents with mental disorders or intellectual disabilities. The investigation found that required Level II referrals were not made for residents with diagnoses and behaviors indicating the need, and that PASRR Level I screenings were not updated as required.

The facility failed to ensure that PASRR Level I screenings were updated appropriately for one resident and that two residents were referred to the State designated authority for Level II PASRR evaluation and determination. This deficient practice could result in specialized services not being identified and provided to residents.

The facility was found deficient in multiple areas including failure to treat residents with dignity, inadequate grievance resolution, failure to notify Ombudsman of discharge, unsafe discharge planning, inconsistent provision of showers, lack of restorative nursing services, insufficient staffing leading to unmet resident needs, improper medication administration, lack of behavioral monitoring for psychotropic medication, and lapses in infection control practices.

The facility was found deficient in multiple areas including failure to treat residents with dignity, incomplete PASARR screening updates, administration of expired medication, inadequate discharge planning and wound care, inconsistent assistance with hearing aids, insufficient nursing staff, lack of oxygen orders, medication errors, and failure to follow infection control procedures.

The facility was found deficient in multiple areas including resident dignity, PASARR screening updates, medication administration errors, discharge planning and communication, wound care and pressure ulcer management, hearing aid assistance, medication error rates, infection control practices, staffing adequacy, oxygen use without order, and psychotropic medication monitoring.