Inspection Reports for
Life Care Center of North Glendale

The complaint involved an allegation by Resident #2 that a male night shift staff member sexually abused her on October 30, 2025. The facility delayed reporting the allegation to the State Agency beyond the mandated 2-hour window. The alleged staff member was suspended, and investigations were conducted by the facility and local police. The nursing home is disputing the citation.

The facility failed to report the allegation of abuse immediately and within the required 2-hour timeframe to mandated entities. The alleged male staff member was suspended pending investigation, and all authorities including local police, State Agency, and Adult Protective Services were notified, though some notifications were delayed.

Onsite complaint survey March 11-12, 2025 for intake #00120659. One deficiency cited related to nursing personnel sufficiency.

The investigation was complaint-driven based on multiple resident interviews reporting excessive wait times for call-light responses (up to four hours), delayed continence care, cold food trays, and insufficient staff coverage. Staffing schedules and interviews with staff confirmed chronic understaffing and inability to cover shifts adequately.

The facility was found to be short staffed, resulting in residents experiencing long wait times for call-light responses, continence care, and assistance with ADLs. Multiple residents reported waiting hours for care, and staff schedules confirmed consistent understaffing, particularly on Hall 200.

Investigation of multiple complaints August 27-28, 2024. One deficiency cited related to abuse prevention.

The complaint investigation substantiated abuse between two residents, with documented incidents of physical aggression and verbal altercations. The facility conducted a 5-day investigation confirming the abuse.

The facility failed to ensure residents were free from abuse by other residents, resulting in physical and emotional harm. Multiple incidents of resident #37 physically hitting resident #11 were documented, with staff intervention and subsequent resident relocation. The abuse allegation was substantiated after a 5-day investigation.

Complaint survey June 13-14, 2024 for multiple intake investigations. Two deficiencies cited related to notification of changes and physician notification.

The complaint investigation focused on whether the facility properly notified the physician after resident #5 had an unwitnessed fall and subsequent neurological decline. It was found that despite documented slurred speech and confusion, the physician was not notified in a timely manner. The resident was on anticoagulant therapy, increasing risk of bleeding. The investigation included interviews with nursing staff, the physician, and the Director of Nursing confirming notification failures.

The facility failed to ensure timely physician notification after resident #5 experienced a fall and developed slurred speech, despite neurological assessments indicating changes. Documentation showed warfarin medication was administered contrary to hold orders, and the physician was not notified of the resident's altered neurological status, potentially delaying treatment.

Recertification survey for Medicare under Life Safety Code conducted July 5, 2023. Four deficiencies cited related to egress doors, cooking facilities, corridor doors, and utilities.

State Compliance Survey June 28 - July 3, 2023. Two deficiencies cited related to policies and procedures for health services and preadmission screening.

The complaint investigation focused on the facility's compliance with PASRR screening and referral requirements for residents with mental disorders or intellectual disabilities. The investigation found that required Level II referrals were not made for residents with diagnoses and behaviors indicating the need, and that PASRR Level I screenings were not updated as required.

The facility failed to ensure that PASRR Level I screenings were updated appropriately for one resident and that two residents were referred to the State designated authority for Level II PASRR evaluation and determination. This deficient practice could result in specialized services not being identified and provided to residents.

The facility was found deficient in multiple areas including failure to treat residents with dignity and respect, inadequate grievance procedures, failure to notify the Ombudsman of resident discharges, unsafe discharge planning, inconsistent provision of showers, lack of restorative nursing services due to staffing shortages, insufficient nursing staff to meet resident needs, improper medication administration practices, and lapses in infection control procedures.

The facility was found deficient in multiple areas including resident dignity, PASARR screening updates, medication administration errors, discharge planning and communication, wound care and pressure ulcer management, hearing aid assistance, medication error rates, infection control practices, staffing adequacy, oxygen use without order, and psychotropic medication monitoring.