Inspection Reports for
Life Care Center of North Glendale

The complaint involved an allegation by Resident #2 that a male night shift staff member sexually abused her on October 30, 2025. The facility delayed reporting the allegation to the State Agency beyond the mandated 2-hour window. The alleged staff member was suspended, and investigations were conducted by the facility and local police. The nursing home is disputing the citation.

The facility failed to report the allegation of abuse immediately and within the required 2-hour timeframe to mandated entities. The alleged male staff member was suspended pending investigation, and all authorities including local police, State Agency, and Adult Protective Services were notified, though some notifications were delayed.

The complaint involved an allegation by Resident #2 that a male night shift staff member touched her inappropriately. The allegation was reported by the resident's family on October 31, 2025. The facility notified the local police and State Agency, but the report to the State Agency was delayed due to a server error, resulting in a late submission. The alleged staff member was suspended pending investigation. Multiple staff interviews confirmed the timeline and reporting procedures. The nursing home disputes the citation.

The facility failed to report the allegation of abuse immediately and within the required 2-hour timeframe to mandated entities, resulting in a delay in notification to the State Agency. The alleged male staff member was suspended pending investigation, and authorities including local police and Adult Protective Services were notified. The nursing home is disputing the citation.

Onsite complaint survey March 11-12, 2025 for intake #00120659. One deficiency cited related to nursing personnel sufficiency.

The investigation was complaint-driven based on multiple resident interviews reporting excessive wait times for call-light responses (up to four hours), delayed continence care, cold food trays, and insufficient staff coverage. Staffing schedules and interviews with staff confirmed chronic understaffing and inability to cover shifts adequately.

The facility was found to be short staffed, resulting in residents experiencing long wait times for call-light responses, continence care, and assistance with ADLs. Multiple residents reported waiting hours for care, and staff schedules confirmed consistent understaffing, particularly on Hall 200.

The complaint investigation revealed substantiated issues with staffing shortages leading to delayed care, including call-light response times up to four hours, delayed continence care causing rashes, and cold food service. Resident interviews and staff schedules confirmed these findings.

The facility was found to be short staffed, particularly on Hall 200, resulting in residents experiencing long wait times for call-light responses and assistance with activities of daily living. Multiple residents reported waits of up to several hours for care, and staff interviews confirmed staffing shortages and scheduling difficulties.

Investigation of multiple complaints August 27-28, 2024. One deficiency cited related to abuse prevention.

The complaint investigation substantiated abuse between two residents, with documented incidents of physical aggression and verbal altercations. The facility conducted a 5-day investigation confirming the abuse.

The facility failed to ensure residents were free from abuse by other residents, resulting in physical and emotional harm. Multiple incidents of resident #37 physically hitting resident #11 were documented, with staff intervention and subsequent resident relocation. The abuse allegation was substantiated after a 5-day investigation.

The complaint investigation was substantiated after a 5-day investigation. The abuse involved resident #37 physically hitting resident #11 multiple times, resulting in no visible injuries but emotional and physical harm. The facility took actions including resident separation and notification of family and authorities.

The facility failed to ensure residents were free from abuse by other residents, resulting in physical and emotional harm. Multiple incidents of physical altercations between two residents were documented, and a 5-day investigation substantiated the abuse allegations.

Complaint survey June 13-14, 2024 for multiple intake investigations. Two deficiencies cited related to notification of changes and physician notification.

The complaint investigation focused on whether the facility properly notified the physician after resident #5 had an unwitnessed fall and subsequent neurological decline. It was found that despite documented slurred speech and confusion, the physician was not notified in a timely manner. The resident was on anticoagulant therapy, increasing risk of bleeding. The investigation included interviews with nursing staff, the physician, and the Director of Nursing confirming notification failures.

The facility failed to ensure timely physician notification after resident #5 experienced a fall and developed slurred speech, despite neurological assessments indicating changes. Documentation showed warfarin medication was administered contrary to hold orders, and the physician was not notified of the resident's altered neurological status, potentially delaying treatment.

The complaint investigation focused on whether the facility notified the physician of changes in resident #5's condition after an unwitnessed fall and subsequent neurological symptoms. The investigation found the physician was not notified of the resident's slurred speech on August 11 and 12, 2021, despite documentation of neurological decline. Interviews with nursing staff and the physician confirmed notification was expected but did not occur timely.

The facility failed to ensure timely physician notification of resident #5's change in condition after an unwitnessed fall, including the development of slurred speech. Despite neurological assessments and documentation of symptoms, there was no evidence the physician was notified promptly, which could delay treatment and increase risk of harm.

The complaint investigation found that residents #92 and #3 were not referred for required Level II PASARR evaluations despite diagnoses indicating the need, and resident #94's Level I PASARR screening was not updated after exceeding 30 days of nursing facility services.

The facility failed to ensure that PASARR Level I screenings were updated appropriately for one resident and that two residents were referred for Level II PASARR evaluation and determination. This deficient practice could result in specialized services not being identified and provided to residents.

Recertification survey for Medicare under Life Safety Code conducted July 5, 2023. Four deficiencies cited related to egress doors, cooking facilities, corridor doors, and utilities.

State Compliance Survey June 28 - July 3, 2023. Two deficiencies cited related to policies and procedures for health services and preadmission screening.

The complaint investigation focused on the facility's compliance with PASRR screening and referral requirements for residents with mental disorders or intellectual disabilities. The investigation found that required Level II referrals were not made for residents with diagnoses and behaviors indicating the need, and that PASRR Level I screenings were not updated as required.

The facility failed to ensure that PASRR Level I screenings were updated appropriately for one resident and that two residents were referred to the State designated authority for Level II PASRR evaluation and determination. This deficient practice could result in specialized services not being identified and provided to residents.

The facility was found deficient in multiple areas including failure to treat residents with dignity, inadequate grievance resolution, failure to notify Ombudsman of discharge, unsafe discharge planning, inconsistent provision of showers, lack of restorative nursing services, insufficient staffing leading to unmet resident needs, improper medication administration, lack of behavioral monitoring for psychotropic medication, and lapses in infection control practices.

The facility was found deficient in multiple areas including failure to treat residents with dignity and respect, inadequate grievance procedures, failure to notify the Ombudsman of resident discharges, unsafe discharge planning, inconsistent provision of showers, lack of restorative nursing services due to staffing shortages, insufficient nursing staff to meet resident needs, improper medication administration practices, and lapses in infection control procedures.

The facility was found deficient in multiple areas including failure to treat residents with dignity, incomplete PASARR screening updates, administration of expired medication, inadequate discharge planning and wound care, inconsistent assistance with hearing aids, insufficient nursing staff, lack of oxygen orders, medication errors, and failure to follow infection control procedures.

The facility was found deficient in multiple areas including resident dignity, PASARR screening updates, medication administration errors, discharge planning and communication, wound care and pressure ulcer management, hearing aid assistance, medication error rates, infection control practices, staffing adequacy, oxygen use without order, and psychotropic medication monitoring.