Inspection Reports for
Life Care Center of Paradise Valley

An onsite complaint survey was conducted on May 7, 2026 through May 8, 2026 for the investigation of the intakes# 2990039 & 2991856 under the Event ID# 230C5C -H1. No deficiencies cited. Life Care Center of Paradise Valley is in compliance with 9 A.A.C. 10, Article 4, Requirements for Nursing Care Institutions. An onsite complaint survey was conducted on May 7, 2026 through May 8, 2026 for the investigation of the intakes# 2990039 & 2991856 under the Event ID# 230C5C -H1. No deficiencies cited. Life Care Center of Paradise Valley is in compliance with 42CFR Part 483, Requirements for Long Term Care Facilities.

No deficiencies were cited during this complaint investigation. The facility was found in compliance with applicable state and federal requirements.

The complaint survey was conducted April 14, 2026, with investigation of intakes: 00163099, 00163099, 00163298, 00161394, and 00161395. There were no deficiencies cited.

No deficiencies were cited during this complaint investigation.

The inspection identified seven deficiencies related to emergency preparedness drills, emergency power system documentation, exit door locking mechanisms, fire alarm system identification, sprinkler system maintenance, corridor door compliance, and smoke barrier penetrations.

A complaint survey was conducted on March 6, 2026 for the investigation of intake(s) #: 2794003, 00160964, 2796504, 00161222. There were no findings cited.

This inspection resulted in no citations or deficiency findings.

The recertification and complaint survey was conducted from February 17 through February 20, 2026, with investigation of complaints 00159245, 00155145, 2745157, and 2707640.

The inspection found four deficiencies related to infection control and medication storage practices. The facility failed to implement appropriate infection control for a sampled resident and did not ensure secure medication storage for some residents.

The onsite complaint survey was conducted on December 26, 2025, and investigated complaints # 00152373, 00151700, 00148768, and 00135263. The federal comments also note investigation of complaints #2684193, 2678919, 2651975, and 2678761. There were no deficiencies noted.

No deficiencies were found during this complaint investigation.

The state complaint survey was conducted on October 1, 2025, of the following complaint numbers 00146378 and 00146575. The complaint survey was conducted on October 1, 2025, of the following complaint numbers 2631095 and 2632161. There were no deficiencies cited.

This inspection resulted in no deficiencies or citations.

An onsite complaint survey was conducted on September 26, 2025 for the investigation of intake #00146040, 00144536, 00144553, 00144338. Federal comments also note investigation of intake #2627284, 2613452, 2613580, 2612285. There were no deficiencies cited.

No deficiencies were cited during this inspection.

The onsite complaint survey was conducted on September 19, 2025 and investigated complaints #00145202, 2620170, and 2619807. There were no deficiencies noted.

This inspection resulted in no deficiencies or citations.

The investigation of complaints 00140781, 00137240, 00138792, and 00136314 was conducted on August 14, 2025. The investigation of complaints 2586237, 2562451, 2581102, and 2272085 was conducted on August 14, 2025. No deficiencies were cited.

No deficiencies were cited during this complaint investigation.

The investigation of Complaints 00133411, 00132731, 00132780, AZ00224863, AZ00224817, and AZ00224789 was conducted on June 19, 2025.

The inspection found two deficiencies related to failure to properly clean and disinfect mechanical lifts used for resident transfers, which could result in the spread of infection and resident illness.

The facility failed to ensure that mechanical lifts were cleaned and disinfected according to professional standards after resident use, which could result in the spread of infection and resident illness. Observations and interviews confirmed that staff did not clean the lifts or slings after use, contrary to facility policy and manufacturer instructions.

The facility failed to ensure that mechanical lifts were cleaned and disinfected according to professional standards after resident use, which could result in the spread of infection and resident illness. Observations and interviews confirmed that staff did not clean the lifts or slings after use, contrary to facility policy and manufacturer instructions.

Investigation of intakes #AZ00224603 and 00131574 was conducted on June 3, 2025. No deficiencies were cited. Investigation of intakes #AZ00224603 and AZ00224639 was conducted on June 3, 2025. No deficiencies were cited.

No deficiencies were found during this complaint investigation.

The complaint survey was conducted on May 20, 2025, investigating intake numbers 00130487, AZ00221961, AZ00224498, and AZ00221959. No deficiencies were cited.

This inspection resulted in no deficiencies cited or citations.

The investigation of complaint 00122141 was conducted on March 13, 2025- March 14, 2025. The investigation of complaint AZ00223768 was conducted on March 13, 2025- March 14, 2025. There were no deficiencies cited.

This inspection resulted in no deficiencies or citations.

A complaint survey was conducted on December 26, 2024 for the investigation of intake numbers AZ00203867, AZ00218238, AZ00214215, AZ00213629, AZ00213610, AZ00213421, AZ00213257, AZ00214259, AZ00213227, AZ00220929, AZZ00218236, AZ00214213, AZ00213628, AZ00213609, AZ00213415, AZ00213258, AZ00213256, and AZ00213227. There were no deficiencies cited.

This inspection found no deficiencies.

The investigation of complaint AZ00215493 was conducted on 09/09/2024. The investigation of complaint AZ00215491 was conducted on 09/09/2024. No deficiencies were cited.

No deficiencies were cited during this complaint investigation.

The complaint was substantiated based on interviews with staff and the resident, who reported verbal abuse including derogatory name-calling and physical abuse including slapping and hitting with a tissue box by the resident's sister. The family member was prohibited from visiting the resident following the incident.

The facility failed to ensure resident #77 was free from verbal and physical abuse by a family member, resulting in emotional trauma. Interviews with staff and the resident confirmed the family member yelled, called the resident derogatory names, and physically struck the resident, leading to the family member being barred from visiting.

The inspection found three deficiencies related to emergency preparedness and fire safety, including failure to participate in mandated emergency drills, failure to conduct required fire drills, and failure to provide battery-operated emergency lighting to all emergency power supply equipment locations.

The State compliance survey was conducted July 15 through July 18, 2024, in conjunction with the investigation of complaint #AZ00212632, AZ00212414, AZ00212205, AZ00211996, AZ00211754, AZ00211959, AZ00211740, AZ00213141 and AZ00213160. The Federal Recertification Survey was conducted in conjunction with intake #AZ00212631, AZ00212413, AZ00212203, AZ00211994, AZ00211754, AZ00211958, AZ00211740, AZ00213139 and AZ00213158.

The inspection found 17 deficiencies including failure to ensure valid CPR and first aid certification for an occupational therapist, inaccurate reflection of a resident's advance directives in the medical record, failure to treat a resident with dignity and respect by a visitor, inadequate monitoring for side effects of psychotropic medication, failure to maintain current fingerprint clearance for a nurse, and deficiencies in discharge planning and respiratory care.

The facility failed to ensure a resident was treated with dignity and respect by a visitor, failed to develop an adequate discharge plan addressing oxygen and durable medical equipment needs for a resident, and failed to ensure an oxygen-dependent resident did not have an empty oxygen tank while in use. These deficiencies had the potential for minimal harm or delay in care.

The complaint investigation was triggered by an incident on June 12, 2024, where a visitor yelled and cursed at resident #25, threatening to throw him out of a window, due to concerns about another resident's exposed clothing. The visitor was removed and restricted to lobby visits. The investigation included interviews with staff and residents, and review of policies. The visitor's behavior was unusual and not previously observed. Resident #25 was upset but denied inappropriate behavior.

The facility failed to ensure resident #25 was treated with dignity and respect by a visitor, failed to accurately reflect resident #3's advance directives in the medical record, failed to implement care plan interventions for monitoring medication side effects for resident #60, failed to revise care plans with resident-specific nutritional goals for resident #76, failed to ensure discharge planning met resident #49's needs including DME and transportation, failed to ensure resident #49 did not have an empty oxygen tank while in use, failed to ensure occupational therapist staff had valid CPR and first aid certifications, and failed to adequately monitor side effects related to psychotropic medication for resident #60.

The investigation of complaints AZ00188742, AZ00206842, AZ00208261, AZ00178130, AZ00176282, AZ00190592, AZ00188777, AZ00175602, AZ00197073, AZ00177684, AZ00177532, AZ00182661, AZ00191287, AZ00172120, AZ00192258, AZ00207367, AZ00209154, AZ00187909, AZ00206856, AZ00208340, AZ00210030, AZ00209852, AZ00209601, AZ00201066, AZ00171737, AZ00178836, AZ00189594, AZ00188996, AZ00192730, AZ00192230, AZ00202604, AZ00209182, AZ00202194, AZ00191391, AZ00170936, AZ00172208, AZ00170991, AZ00196081, AZ00208845, AZ00180278, AZ00184608, AZ00189551 was conducted on June 10, 2024 through June 14, 2024. Federal complaints AZ00176281, AZ00190591, AZ00188776, AZ00175601, AZ00197069, AZ00177683, AZ00177531, AZ00182657, AZ00191286, AZ00172119, AZ00192254, AZ00207365, AZ00209153, AZ00187907, AZ00206852, AZ00208336, AZ00210029, AZ00209851, AZ00209600, AZ00201065, AZ00171735, AZ00178835, AZ00189592, AZ00188995, AZ00192729, AZ00192229, AZ00202603, AZ00209179, AZ00202193, AZ00191388, AZ00170935, AZ00172205, AZ00170988, AZ00196080, AZ00208844, AZ00180280, AZ00184607, AZ00189550, AZ00188742, AZ00206842, AZ00208261, AZ00178130 were also investigated during this period.

The inspection found two deficiencies related to failure to ensure residents were free from verbal abuse. The facility documented incidents of verbal aggression between residents and failed to prevent these occurrences.

A complaint survey was conducted on May 15-16, 2024 for the investigation of intake #AZ00209865, AZ00199483, AZ00207839, AZ00207722, AZ00209631. Federal comments also referenced intakes AZ00151895, AZ00209865, AZ00199483, AZ00207838, AZ00207722, AZ00209630.

The inspection found two deficiencies related to verbal abuse of Resident #8 by Certified Nursing Assistant Staff #30. Staff #30 was terminated for verbally abusing the resident and reported to the board of nursing.

The facility failed to ensure one resident (#8) was free from verbal abuse by a staff member, resulting in minimal harm or potential for actual harm. The staff member involved was terminated following the investigation, and the facility updated the resident's care plan to address behavior issues.

The investigation of complaint #s AZ00208718, AZ00208618, AZ00208721 was conducted on 4/8/2024. There were no deficiencies cited. Federal Comments also noted investigation of complaint #s AZ00208718, AZ00208615, AZ00208720 with no deficiencies cited.

No deficiencies were found during this complaint investigation.

The onsite complaint survey was conducted from 2/12/2024 through 2/15/2024 and investigated multiple complaints including AZ00168569, AZ00183779, AZ00191360, AZ00191527, AZ00191532, AZ00195573, AZ00201539, AZ00201636, AZ00202922, AZ00205632, AZ00205675, AZ00205799, AZ00205900, AZ00174861, AZ00166223, AZ00178675, AZ00179154, AZ00179217, AZ00186019, AZ00187324, AZ00166859, AZ00167095, AZ00167127, AZ00167349, AZ00168167, AZ00168298, AZ00168985, AZ00169828.

This inspection found nine deficiencies related to failure to notify family of resident condition changes, resident abuse, incomplete care plan updates, inadequate fall prevention measures, and insufficient infection control precautions.

The inspection identified six deficiencies related to emergency preparedness communication, exit door locking mechanisms, lint accumulation in laundry dryers, blocked fire extinguishers, door maintenance, and smoke barrier penetrations. All findings were acknowledged by management and plans of correction were provided.

Complaint was submitted by resident #1 on September 30, 2018 at 5:50 p.m. The complaint was substantiated by findings that the facility destroyed medical records before the required six-year retention period.

The facility failed to ensure that medical records for resident #1 were retained for the required six years after discharge, as the records were destroyed prematurely. The facility transitioned to Electronic Medical Records in 2019 and did not store records onsite before the transition.

The State compliance survey was conducted in conjunction with investigation of intake numbers AZ00204495, AZ00204360, AZ00204198, AZ00203594, AZ00201638, AZ00201495, AZ00200707, AZ00200170, AZ00199839, AZ00199201, AZ00199141, AZ00199009, AZ00198819, AZ00198817, AZ00198430, AZ00198097, AZ00186331, AZ00169494, AZ00151895, AZ00149459, AZ00145204, AZ00144117 and AZ00142773. The federal recertification survey was conducted in conjunction with investigation of intake numbers AZ00204494, AZ00204360, AZ00204198, AZ00203593, AZ00201637, AZ00201495, AZ00200707, AZ00200169, AZ00199837, AZ00199008, AZ00199200, AZ00199141, AZ00198818, AZ00198817, AZ00198430, AZ00198096, AZ00186328, AZ00169495, AZ00159470, AZ00154347, AZ00154306, AZ00154088, AZ00151895, AZ00149433, AZ00149459, AZ00145204, AZ00144177 and AZ00142773.

The inspection found two deficiencies related to the facility's failure to retain medical records for a resident as required by State law and federal regulations. Both deficiencies involved destruction of records before the required retention period.

Complaint was submitted by resident #1 on September 30, 2018 at 5:50 p.m. The complaint was related to the failure to retain medical records as required by State law.

The facility failed to ensure that medical records for one resident were retained for the required six years after discharge, as the records had been destroyed prematurely. The facility transitioned to Electronic Medical Records in 2019 and used offsite storage, but did not retain records older than six years.

A complaint survey was conducted on December 29, 2023 for the investigation of intake numbers AZ00204652, AZ00204623, AZ00204680, and AZ00204682. No deficiencies were cited.

No deficiencies were cited during this complaint investigation.

A complaint survey was conducted on November 28 through 29, 2023 for the investigation of intake #s: AZ00199288, AZ00203513 and AZ00202684. A complaint survey was conducted on November 28 through 29, 2023 for the investigation of intake #s: AZ00199287, AZ00203498 and AZ00202683. There were no deficiencies cited.

This inspection resulted in no deficiencies cited or citations.

A complaint survey was conducted November 6 through 8, 2023 investigating intake numbers AZ00202310, AZ00172002, AZ00172003, AZ00163375, AZ00169826, AZ00170333, AZ00170692, AZ00171388, AZ00171614, AZ00172433, AZ00180875, AZ00182561, AZ00197766 and AZ00200068. Federal comments noted investigation of intake numbers AZ00202309, AZ00172002, AZ00172003, AZ00163375, AZ00169826, AZ00170333, AZ00170692, AZ00171388, AZ00171614, AZ00172433, AZ00180874, AZ00182560, AZ00197764 and AZ00200067.

The inspection found six deficiencies related to failure to prevent misappropriation of medications for multiple residents and failure to protect a resident from staff verbal abuse. The facility lacked policies and procedures to audit medication administration and failed to implement abuse prevention policies.

A $500.00 penalty was assessed and paid in full on 12 November 2023.

A $500.00 penalty was assessed and paid in full on 24 September 2023.

An onsite survey was conducted on August 1, 2023 for the investigation of intake #AZ00197971. There were no deficiencies cited. The complaint survey was conducted on August 1, 2023 for the investigation of intake #AZ00197971. There were no deficiencies cited.

No deficiencies were cited during this complaint investigation.

The complaint investigation was triggered by allegations of verbal abuse by a Certified Nursing Assistant (CNA staff #14) towards resident #54, including cursing and rough handling. Additional allegations involved verbal abuse by CNA staff #33 towards resident #43. The investigation found failures in abuse reporting, investigation, and timely notification to the State Agency. The alleged perpetrators were suspended pending investigation. The facility failed to report some allegations to the State Agency and did not conduct thorough investigations.

The facility failed to ensure residents were free from verbal abuse by staff, failed to implement and follow abuse reporting and investigation policies, failed to timely report abuse allegations to the State Agency, and failed to maintain mechanical lifts in safe operating condition. Multiple residents reported verbal abuse incidents involving staff, and investigations were incomplete or not reported. Mechanical lifts had maintenance issues and were sometimes out of service.

The State compliance survey was conducted 7/11/2023 through 7/17/2023, in conjunction with the investigation of intake numbers AZ00197649, AZ00197806, AZ00197654, AZ00197802, AZ00172433, AZ00172002, AZ00172003, AZ00171614, AZ00171388, AZ00169826, AZ00163375, AZ00159470, AZ00154347, AZ00154306, AZ00154088, AZ00151895, AZ00149433, AZ00145205, AZ00144117 and AZ00142773. The following deficiencies were cited.

The inspection identified 38 deficiencies related to resident rights, advance directives, abuse reporting and investigation, medication administration, infection control, care planning, and equipment maintenance. Deficiencies included failure to inform residents of their rights, incomplete advance directive orders, failure to report and investigate abuse allegations, medication errors, inadequate infection control practices, and lack of qualified staff in activities and social services.

The facility had multiple deficiencies including failure to respect resident privacy, inadequate informed consent for psychotropic medication, lack of resident rights notification, inaccurate advance directives documentation, poor maintenance of resident rooms, verbal abuse by staff, failure to report and investigate abuse allegations, failure to notify Ombudsman of resident transfer, incomplete PASARR referrals, unqualified activities director and social worker, inadequate pressure ulcer care, catheter care deficiencies, lack of behavior monitoring for psychotropic medication, medication errors, unsecured medications, infection control lapses during continence care, and unsafe mechanical lifts.

The inspection found two deficiencies related to the failure to maintain rated and corridor doors properly, which could allow smoke and fire to spread and cause harm to patients and staff.

An onsite survey was conducted on June 30, 2023 for the investigation of intake #AZ00197221. A complaint survey was conducted on June 30, 2023 for the investigation of intake #AZ00197220.

The inspection found two deficiencies related to failure to provide necessary services to a resident resulting in physical harm and failure to maintain premises free from conditions causing injury. Both deficiencies involved Resident #9 who sustained a femoral fracture during a manual transfer when mechanical lifts were unavailable.