Inspection Reports for
Loving Heart Care Home

CA, 94531

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Deficiencies (last 4 years)

Deficiencies (over 4 years) 0.8 deficiencies/year

Deficiencies are regulatory violations found during state inspections.

80% better than California average
California average: 4 deficiencies/year

Deficiencies per year

4 3 2 1 0
2022
2023
2024
2025

Occupancy

Latest occupancy rate 100% occupied

Based on a October 2025 inspection.

This facility has shown a steady increase in demand based on occupancy rates.

Occupancy rate over time

60% 80% 100% 120% Aug 2022 Nov 2022 Nov 2023 Nov 2024 Apr 2025 Oct 2025

Inspection Report

Annual Inspection
Census: 6 Capacity: 6 Deficiencies: 0 Date: Oct 30, 2025

Visit Reason
The inspection was an unannounced annual required inspection conducted to evaluate compliance with licensing requirements at the facility.

Findings
No deficiencies were observed during the visit. The facility was found to have proper infection control measures, emergency plans, sufficient supplies, and operational safety equipment.

Report Facts
Staff files reviewed: 4 Resident files reviewed: 5 PPE supply: 30 Food supply - perishable: 2 Food supply - non-perishable: 7 Hot water temperature: 114 Facility temperature: 75 Facility capacity: 6 Facility census: 6

Employees mentioned
NameTitleContext
Elvira Vahid SantosCo-AdministratorNamed as co-administrator met during inspection
Marc RicoAdministratorNamed as administrator met during inspection
Daisy PanlilioLicensing Program AnalystConducted the inspection
Bennett FongLicensing Program ManagerNamed in report

Inspection Report

Complaint Investigation
Census: 6 Capacity: 6 Deficiencies: 2 Date: Apr 10, 2025

Visit Reason
The inspection was an unannounced complaint investigation visit triggered by complaints received on 2022-08-23 regarding resident pressure injuries, infection requiring hospitalization, missing medication, and inadequate diaper supply.

Complaint Details
The complaint investigation was substantiated for allegations that a resident developed pressure injuries and an infection requiring hospitalization due to neglect. The allegations that resident's medication was missing and that the facility did not ensure an adequate amount of diapers were unsubstantiated.
Findings
The investigation substantiated that a resident developed pressure injuries and an infection requiring hospitalization due to neglect and inadequate care by staff. Two other allegations regarding missing medication and inadequate diaper supply were found unsubstantiated. An immediate civil penalty of $500 was assessed for serious bodily injury related to the substantiated findings.

Deficiencies (2)
Failure to provide adequate care and supervision to residents, posing an immediate health and safety risk.
Failure to document and address changes in resident condition, posing an immediate health and safety risk.
Report Facts
Civil penalty: 500 Capacity: 6 Census: 6

Employees mentioned
NameTitleContext
Vahid SantosAdministratorNamed in investigation findings related to inconsistent statements about resident's pressure injuries.
Marc RicoAdministratorMet with Licensing Program Analyst during inspection visit.
Daisy PanlilioLicensing Program AnalystConducted the complaint investigation visit and authored the report.

Inspection Report

Annual Inspection
Census: 4 Capacity: 6 Deficiencies: 0 Date: Nov 22, 2024

Visit Reason
An unannounced annual required inspection was conducted to evaluate the facility's compliance with licensing regulations.

Findings
No deficiencies were observed during the visit. The facility was found to have proper infection control measures, adequate supplies, operational safety equipment, and appropriate documentation.

Report Facts
Staff files reviewed: 5 Resident files reviewed: 4 Hot water temperature: 117 Facility temperature: 74 PPE supply duration: 30 Perishable food supply duration: 2 Non-perishable food supply duration: 7

Employees mentioned
NameTitleContext
Elvira Vahid SantosAdministratorMet with Licensing Program Analyst during inspection and identified as infection control leader
Daisy PanlilioLicensing Program AnalystConducted the inspection
Bennett FongSupervisorSupervisor overseeing the inspection

Inspection Report

Annual Inspection
Census: 6 Capacity: 6 Deficiencies: 0 Date: Nov 16, 2023

Visit Reason
The inspection was an unannounced annual required inspection conducted to evaluate compliance with licensing regulations at the facility.

Findings
No deficiencies were observed during the visit. The facility was found to have proper infection control measures, emergency plans, adequate supplies, and safe environmental conditions.

Report Facts
Staff files reviewed: 5 Resident files reviewed: 5 Staff interviews conducted: 2 Resident interviews conducted: 2 Hot water temperature: 117 Facility temperature: 74 PPE supply duration: 30 Perishable food supply duration: 2 Non-perishable food supply duration: 7

Employees mentioned
NameTitleContext
Elvira Vahid SantosAdministratorMet with Licensing Program Analyst during the inspection and identified as infection control leader

Inspection Report

Annual Inspection
Census: 5 Capacity: 6 Deficiencies: 0 Date: Nov 15, 2022

Visit Reason
The inspection was an unannounced annual infection control inspection conducted to evaluate compliance with infection control protocols and facility readiness.

Findings
The facility was found to be in compliance with infection control requirements, maintaining adequate PPE supplies, proper signage, and a mitigation plan. No deficiencies were cited during the visit.

Report Facts
PPE supply duration: 30 Food supply duration - perishable: 2 Food supply duration - non-perishable: 7 Facility temperature: 75

Employees mentioned
NameTitleContext
Elvira Vahid SantosAdministratorAdministrator authorized staff to act on her behalf and is the infection control leader
Josefina CayananStaffStaff member met with Licensing Program Analyst during inspection
Daisy PanlilioLicensing Program AnalystConducted the infection control inspection
Bennett FongSupervisorSupervisor overseeing the inspection

Inspection Report

Complaint Investigation
Census: 4 Capacity: 6 Deficiencies: 0 Date: Aug 25, 2022

Visit Reason
The inspection was conducted as a result of the department receiving a priority 2 complaint to perform a Health and Safety check.

Complaint Details
The visit was triggered by a priority 2 complaint. No deficiencies were cited during the health and safety check.
Findings
During the health and safety check, no imminent health or safety concerns were observed and no deficiencies were cited. Residents appeared safe and the facility was toured including bedrooms, kitchen, bathroom, and common areas.

Report Facts
Staff present: 3

Employees mentioned
NameTitleContext
Daisy PanlilioLicensing Program AnalystConducted the health and safety check
Elvira Vahid SantosAdministratorFacility administrator who accompanied the evaluator during the inspection

Inspection Report

Census: 4 Capacity: 6 Deficiencies: 1 Date: Aug 25, 2022

Visit Reason
The visit occurred as a Case Management - Other type of visit to evaluate compliance related to facility modifications and fire clearance.

Findings
The inspection found that the facility converted a one-car garage into a bedroom unit without proper fire clearance approval, violating the facility's approved fire clearance. An immediate civil penalty of $500 was assessed, and the administrator agreed to secure and submit a fire clearance.

Deficiencies (1)
Failure to maintain an approved fire clearance for the converted one-car garage to a bedroom unit.
Report Facts
Civil penalty amount: 500

Employees mentioned
NameTitleContext
Elvira Vahid SantosAdministratorDiscussed fire clearance violation and agreed to submit proof of correction.

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