Inspection Reports for
Lutheran Community at Telford

235 NORTH WASHINGTON STREET,, TELFORD, PA, 18969

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25 Reports

2016–2025

Inspection Report — Jul 16, 2025

Renewal
Date: Jul 16, 2025

Visit Reason
The inspection was an unannounced full renewal inspection conducted on 07/16/2025 and 07/17/2025 to assess compliance with licensing regulations and facility standards.

Findings
The inspection identified multiple deficiencies including breaches in resident record confidentiality, privacy violations due to camera placement, sanitary condition issues such as improper glucometer use and blood glucose strip contamination, fire safety concerns including limited use of alternate exit routes and evacuation procedures, outdated food storage, combustible storage near heat sources, medication administration errors, and labeling and documentation deficiencies related to medications. Plans of correction were accepted and implemented with follow-up dates scheduled.

Citations (13)
Resident medical information was exposed on open laptops and in unlocked nursing offices, violating record confidentiality.
Cameras recorded resident common areas and hallways, potentially violating resident privacy.
Resident 1's glucometer was used for resident 2, and dried blood was found on resident 3's glucose strips, indicating poor sanitary conditions.
Fire doors near resident room 233 did not close properly, leaving a 1/4-inch gap.
Outdated or unlabeled frozen food items were found in the main kitchen freezer.
Combustible materials were stored on top of a boiler, posing a fire hazard.
Only one exit route was used during fire drills from 4/22/2025 to 6/18/2025, limiting alternate exit route practice.
Residents did not evacuate to designated meeting places during a fire drill on 6/23/2025, instead standing outside bedroom doors.
Weekly menus were not posted one week in advance in a conspicuous place.
Resident 4, who is not licensed or trained, administered medications to resident 5 via peg tube.
Medications were improperly stored, including an opened undated inhaler and torn medication packets.
OTC medications belonging to resident 2 were not labeled with the resident's name.
Medication administration was documented without witnessing the resident ingest the medication.
Report Facts
Residents Served: 73 Secured Dementia Care Unit Residents Served: 22 Hospice Residents: 4 Staffing Hours: 97 Waking Staff: 73

Inspection Report — Apr 3, 2025

Complaint Investigation
Date: Apr 3, 2025

Visit Reason
The inspection was conducted as a complaint and incident investigation to review concerns related to resident interactions and staff training in the secured dementia care unit.

Complaint Details
The visit was complaint-related and incident-driven, investigating allegations of resident-to-resident sexual harassment and abuse. The complaint was substantiated based on observations and staff interviews confirming incidents occurred during times of inadequate supervision.
Findings
The investigation found incidents of inappropriate sexual behavior and verbal abuse between residents in the secured dementia care unit, occurring during times of insufficient supervision. Additionally, a direct care staff person had not completed the required dementia care training hours for 2024.

Citations (2)
Resident was observed rubbing the groin area of another resident over clothing, with prior similar incidents and documented behavioral concerns indicating unwanted sexual contact and harassment.
Direct care staff person working in the secured dementia care unit received only 2.75 hours of required dementia care training during the 2024 training year.
Report Facts
Residents Served: 75 Secured Dementia Care Unit Residents Served: 18 Current Hospice Residents: 5 Dementia Care Training Hours Completed: 2.75 Total Daily Staff: 95 Waking Staff: 71

Inspection Report — Mar 3, 2025

Complaint Investigation
Date: Mar 3, 2025

Visit Reason
The inspection was conducted as a complaint and incident investigation at Lutheran Community at Telford, focusing on resident safety and compliance with care standards.

Complaint Details
The visit was complaint-related and incident-driven, focusing on allegations of resident abuse and safety concerns. The complaint was substantiated with findings of inappropriate resident interactions and supervision failures.
Findings
The inspection identified deficiencies related to resident abuse, safeguarding of resident property, and support plan revisions. The facility was found to have incidents of inappropriate resident interactions, lack of supervision, missing resident belongings, and outdated support plans reflecting resident behaviors.

Citations (3)
Resident was found inappropriately touching another resident due to impaired judgment and lack of supervision in the secured dementia care unit.
Facility failed to safeguard resident's money and personal belongings; residents were unaware of the home's system for safeguarding property.
Resident support plan was not updated to reflect new wandering/exit seeking behavior.
Report Facts
Residents Served: 75 Secured Dementia Care Unit Residents Served: 18 Staffing Hours - Total Daily Staff: 95 Staffing Hours - Waking Staff: 71 Plan of Correction Directed Date: May 12, 2025 Plan of Correction Completion Dates: Apr 21, 2025 Plan of Correction Completion Date: May 16, 2025 Lockbox Installation Completion Date: May 31, 2025

Inspection Report — Sep 4, 2024

Renewal
Date: Sep 4, 2024

Visit Reason
The inspection was conducted as a renewal inspection of the Lutheran Community at Telford facility on 09/04/2024 and 09/05/2024 to review compliance with licensing requirements.

Findings
The inspection identified multiple deficiencies including failure to provide timely fire safety orientation to new staff, incomplete annual training for a staff member, improper use of resident glucometers, missing antiseptic in a first aid kit, presence of unlabeled food in the secured dementia care unit refrigerator, incomplete resident medical evaluations, and incorrect calibration of a resident glucometer. Plans of correction were accepted or directed with proposed completion dates and implementation noted.

Citations (7)
Staff person A did not receive orientation on fire safety and emergency preparedness topics on the first day of work as required.
Staff person B did not receive required annual training in emergency preparedness, resident rights, and protective services during training year 2023.
Staff C used a resident glucometer to check another resident's blood sugar level, violating sanitary conditions.
The first aid kit in the 2nd floor wellness office did not include antiseptic.
An unlabeled, undated food item was found in the freezer section of the secured dementia care unit refrigerator.
A resident's medical evaluation did not include health status/cognitive functioning as required.
A resident glucometer was not calibrated to the correct date and time during use.
Report Facts
Residents Served: 77 Secured Dementia Care Unit Residents Served: 20 Current Residents in Hospice: 4 Residents Diagnosed with Mental Illness: 20 Residents with Mobility Need: 23 Residents Age 60 or Older: 77 Residents with Physical Disability: 8

Inspection Report — May 22, 2024

Complaint Investigation
Date: May 22, 2024

Visit Reason
The inspection was a partial, unannounced complaint and incident investigation conducted on 05/22/2024 to review concerns related to resident abuse and behavioral management at Lutheran Community at Telford.

Complaint Details
The visit was complaint-related and substantiated, revealing neglect in managing Resident 1's aggressive behaviors and failure to protect Resident 2 from injury.
Findings
The investigation found multiple incidents of physical and verbal abuse by Resident 1 towards staff and other residents, including serious injury to Resident 2. The facility was found to have neglected proper interventions and safety measures, such as room assignments and behavioral assessments, to manage Resident 1's aggression.

Citations (2)
Resident 1 exhibited multiple aggressive behaviors including physical violence towards staff and residents, with inadequate facility response to prevent harm.
The facility failed to update Resident 1's behavioral assessment after incidents of aggression, neglecting to reflect the resident's needs accurately.
Report Facts
Residents Served: 74 Secured Dementia Care Unit Residents Served: 23 Current Hospice Residents: 3 Resident Diagnosed with Mental Illness: 20 Residents Age 60 or Older: 74 Residents with Mobility Need: 24 Residents with Physical Disability: 8

Inspection Report — Dec 21, 2023

Follow-Up
Date: Dec 21, 2023

Visit Reason
The inspection was a partial, unannounced follow-up visit conducted on 12/21/2023 to review the implementation of a previously submitted plan of correction related to an incident.

Findings
The facility was found to have fully implemented the plan of correction addressing an incident involving financial abuse by an agency-contracted CNA who stole a resident's debit card and made unauthorized purchases. Additional deficiencies related to incomplete staff contact lists and lack of fire safety orientation for agency staff were also addressed with directed plans of correction.

Citations (3)
An agency-contracted CNA started work without required fire safety and orientation trainings and used access to a resident's room to steal the resident's debit card, making approximately 37 unauthorized purchases.
The facility provided an incomplete staff list that lacked names and contact information of agency-employed personnel.
An agency staff person did not receive required orientation on fire safety and emergency preparedness topics on their first day of work.
Report Facts
Residents Served: 77 Unauthorized Purchases: 37 Staffing Hours: 20 Staffing Hours: 119 Staffing Hours: 89 Secured Dementia Care Unit Residents Served: 22 Current Hospice Residents: 1 Residents with Mobility Need: 22 Residents with Physical Disability: 5

Inspection Report — Jul 24, 2023

Renewal
Date: Jul 24, 2023

Visit Reason
The inspection was conducted as a renewal review of the Lutheran Community at Telford facility on 07/24/2023 to assess compliance with licensing requirements.

Findings
The facility was found to have an inadequate emergency food supply lacking protein sources, though it had enough nonperishable food to serve three meals a day for three days to all residents. A plan of correction was implemented and fully accepted by 09/07/2023.

Citations (1)
The home's emergency food supply lacked protein sources and did not fully meet the requirement for a 3-day supply of nonperishable food and drinking water.
Report Facts
Residents Served: 83 Emergency Food Supply: 192 Emergency Food Supply: 82

Inspection Report — Aug 25, 2022

Routine
Date: Aug 25, 2022

Visit Reason
The inspection was a licensing inspection conducted by the Pennsylvania Department of Human Services, Bureau of Human Service Licensing, to assess regulatory compliance at Lutheran Community at Telford.

Findings
No regulatory citations or deficiencies were identified during this unannounced partial inspection conducted on 08/25/2022.

Report Facts
Residents Served: 80 Memory Unit Residents Served: 21

Inspection Report — Jun 16, 2022

Complaint Investigation
Date: Jun 16, 2022

Visit Reason
The inspection was conducted as a complaint and incident investigation at Lutheran Community at Telford on 06/16/2022.

Complaint Details
The visit was complaint-related and incident-related. The submitted plan of correction was fully implemented as of 06/16/2022.
Findings
The inspection found deficiencies related to medication administration records, specifically failure to document medication administration times and staff initials. A plan of correction was submitted and accepted, including staff education and implementation of medication administration audit reports.

Citations (2)
Failure to record administration of Carbamazepine 200 mg at 6:00 A.M. on 6/12/22 for Resident #1.
Lack of designated administration times for several medications for Residents #1 and #2, with medication administration records only listing general times such as AM or HS.
Report Facts
Residents Served: 80 Residents in Secured Dementia Care Unit: 22 Current Hospice Residents: 2 Residents Diagnosed with Mental Illness: 13 Residents with Mobility Need: 23 Residents with Physical Disability: 4

Employees mentioned
NameTitleContext
NurseNurse responsible for administering Resident #1's medication on 6/12/2022 at 6:00 AM was counseled on documentation compliance.
Resident Care CoordinatorResponsible for conducting re-education and auditing medication administration reports bi-weekly.

Inspection Report — Mar 28, 2022

Renewal
Date: Mar 28, 2022

Visit Reason
The inspection was conducted as a renewal inspection of the Lutheran Community at Telford facility to review compliance with licensing regulations.

Findings
The inspection identified several deficiencies including an expired boiler inspection certificate, missing signatures on a resident contract, lack of signage for video monitoring cameras, unsecured poisonous materials accessible to residents, missing emergency telephone number tags on telephones, and a burned-out light bulb at a resident's bedside. All deficiencies had plans of correction submitted and were implemented by the dates noted.

Citations (6)
Expired boiler inspection certificate with a lapse of 36 days before reinspection and certification.
Resident-home contract was not signed by the administrator or designee and the resident initially.
Video monitoring camera on level 1 of Stair C lacked signage indicating recording.
Hand sanitizer and jewelry cleaner with poison warnings were unlocked and accessible to residents in the secured dementia care unit.
Emergency telephone numbers were missing on or by the telephone in room 113a.
Resident #2 did not have access to an operable lamp or source of lighting at bedside due to a burned-out light bulb.
Report Facts
Residents Served: 77 Secured Dementia Care Unit Residents Served: 21 Hospice Residents: 2 Residents Diagnosed with Mental Illness: 13 Residents with Mobility Need: 22 Residents with Physical Disability: 3

Employees mentioned
NameTitleContext
Director of Facilities DevelopmentResponsible for acquiring signage for video monitoring cameras.

Inspection Report — Nov 23, 2021

Follow-Up
Date: Nov 23, 2021

Visit Reason
The inspection was a partial, unannounced visit conducted due to an incident at the facility, with a follow-up type of Plan of Correction (POC) submission.

Findings
The facility was cited for failing to report an incident involving a resident's unwitnessed fall and subsequent rib fracture to the Department within the required 24-hour timeframe. The plan of correction was accepted, and corrective actions including staff communication protocols were implemented.

Citations (1)
Failure to report an incident of a resident's unwitnessed fall and confirmed rib fracture to the Department within 24 hours as required.
Report Facts
Residents Served: 74 Secured Dementia Care Unit Residents Served: 22 Hospice Current Residents: 1

Inspection Report — Apr 27, 2021

Plan of Correction
Date: Apr 27, 2021

Visit Reason
The inspection was conducted as a follow-up to verify the implementation of a submitted plan of correction related to a prior incident involving combustible storage and fire safety.

Findings
The submitted plan of correction was determined to be fully implemented, including the purchase and installation of a new stove with safety features and staff training on stove safety. Continued compliance must be maintained.

Citations (1)
Combustible and flammable materials were located near heat sources, specifically a container bin with teacups and plates placed on top of the activity room stove causing a fire and alarm activation.
Report Facts
Residents Served: 62 Residents Served in Secured Dementia Care Unit: 19 Current Hospice Residents: 20 Residents Age 60 or Older: 62 Residents Diagnosed with Mental Illness: 13 Residents with Mobility Need: 20 Residents with Physical Disability: 4

Inspection Report — Mar 30, 2021

Renewal
Date: Mar 30, 2021

Visit Reason
The inspection was conducted as a renewal review of the Lutheran Community at Telford facility on 03/30/2021 and 03/31/2021 by the Pennsylvania Department of Human Services, Bureau of Human Service Licensing.

Findings
The inspection identified multiple deficiencies including uncovered trash outside the home, outdated food in the kitchen, failure to post weekly menus and activity calendars in conspicuous places, unlocked medications in a resident's room, and medication administration errors. Plans of correction were accepted and documented as implemented.

Citations (7)
Trash outside the home was not kept in covered receptacles; dumpster lid was open and not in use.
Outdated or spoiled food found in the kitchen refrigerator past the use-by date.
Weekly menu was not posted in a conspicuous and public place in the home.
Several unlocked, unattended medications were found in a resident's bedroom.
Medication record showed resident was not administered prescribed medications as documented.
Failure to follow prescriber's orders; resident was not administered medications as prescribed.
Current weekly activity calendar was not posted in a conspicuous and public place in the home.
Report Facts
Residents Served: 60 Current Hospice Residents: 3 Staffing - Total Daily Staff: 77 Staffing - Waking Staff: 58

Inspection Report — Jun 5, 2020

Date: Jun 5, 2020

Visit Reason
The inspection was a partial licensing inspection conducted by the Pennsylvania Department of Human Services, Bureau of Human Service Licensing, triggered by an incident.

Findings
No regulatory citations or deficiencies were identified as a result of this inspection.

Report Facts
Residents Served: 66 Residents Served in Secured Dementia Care Unit: 17 Current Hospice Residents: 0 Residents 60 Years or Older: 66 Residents Diagnosed with Mental Illness: 20 Residents with Mobility Need: 18 Residents with Physical Disability: 3

Inspection Report — Jun 10, 2019

Renewal
Date: Jun 10, 2019

Visit Reason
The inspection was conducted as a renewal inspection of the Lutheran Community at Telford facility to assess compliance with 55 Pa. Code Ch. 2600 relating to Personal Care Homes.

Findings
The inspection identified multiple violations related to abuse supervision plans, compliance with health and safety laws, resident funds refunds, privacy, staff orientation and training, hot water temperature, furniture and equipment safety, medication management, and record keeping. Plans of correction were submitted with partial implementation status noted.

Citations (13)
15b - Supervisor Plan: Staff person involved in a suspected abuse incident was allowed to return from suspension without proper authorization.
18 - Compliance With Laws: The home lacked a carbon monoxide detector in close proximity to the kitchen as required by law.
28f - Resident's Funds and 30-day Refund: The home failed to provide required refunds to discharged residents within 30 days.
42s - Privacy: The home had video recording in entrances and exits without posted signage indicating recording.
65a - FS Orientation 1st Day: Staff person B did not receive required orientation on fire safety and emergency preparedness topics.
65g - Annual Training Content: Several staff did not receive required annual training in fire safety, resident rights, and accident prevention during 2018.
89b - Hot Water Temperature: Hot water temperatures in resident bathrooms exceeded the maximum allowed 120°F.
95 - Furniture and Equipment: Overhead light covers were unsecured and hanging down, presenting a hazard.
102k - No Common Towel: No name tags were present on towels in shared bathrooms.
183d - Prescription Current: Medication prescribed for resident #4 was discontinued but remained on the medication cart past the discontinuation date.
185a - Implement Storage Procedures: Resident #5's blood glucose readings were inaccurately documented compared to glucometer readings.
187d - Follow Prescriber's Orders: Resident #5's insulin dosage was administered incorrectly based on glucometer readings and MAR documentation.
252 - Record Content: Resident #5's record did not include incident reports as required.
Report Facts
Residents Served: 77 Residents Served in Dementia Unit: 24 Hospice Current Residents: 2 Residents Diagnosed with Mental Illness: 30 Residents Diagnosed with Intellectual Disability: 0 Residents with Mobility Need: 24 Residents with Physical Disability: 3

Employees mentioned
NameTitleContext
Ellen ShragerExecutive DirectorSigned multiple plans of correction and correspondence
Malissa StrobleAdministratorNamed as facility administrator

Notice — Apr 17, 2019

Date: Apr 17, 2019

Visit Reason
The document is a renewal application acknowledgment and notification letter for Lutheran Community at Telford to operate a Personal Care Home under Pennsylvania regulations.

Findings
No inspection findings are reported in this document. It confirms receipt of the renewal application and outlines the requirement for an annual onsite inspection within the next twelve months.

Report Facts

Inspection Report — Nov 26, 2018

Routine
Date: Nov 26, 2018

Visit Reason
The Department's Bureau of Human Services Licensing representatives conducted an inspection of the Lutheran Community at Telford facility on November 26, 2018.

Findings
No regulatory citations with 55 Pa. Code Ch. 2600 relating to Personal Care Homes were identified as a result of this inspection.

Employees mentioned
NameTitleContext
Shawn ParkerHuman Services Licensing SupervisorSigned the inspection report letter.

Inspection Report — Apr 17, 2018

Renewal
Date: Apr 17, 2018

Visit Reason
The document is a renewal license issued to Lutheran Community at Telford for operating a Personal Care Home. The Department of Human Services will conduct an onsite inspection within the next twelve months as part of the renewal process.

Findings
No inspection findings are reported in this document. It serves as a license renewal notification and outlines the requirement for a future inspection.

Report Facts

Inspection Report — Oct 11, 2017

Renewal
Date: Oct 11, 2017

Visit Reason
The inspection was conducted as an annual licensing renewal inspection for the Lutheran Community at Telford facility.

Findings
The facility was found to be in compliance with 55 Pa.Code Chapter 2600 relating to Personal Care Homes. No violations or deficiencies are explicitly stated in the report.

Report Facts
Number of Residents Served: 83 Number of Residents Served in Secured Dementia Care Unit: 22 Number of Current Hospice Residents: 1 Number of Hospice Residents in Past Year: 11

Employees mentioned
NameTitleContext
Mary Ann DuganAdministratorNamed as facility administrator in the inspection report

Notice — Apr 18, 2017

Date: Apr 18, 2017

Visit Reason
The document is a renewal application approval and notification for Lutheran Community at Telford to operate a Personal Care Home. It informs the facility of the requirement for an annual onsite inspection within the next twelve months.

Findings
No inspection findings are reported in this document. It is a licensing renewal notice with no deficiencies or compliance issues noted.

Report Facts

Inspection Report — Sep 9, 2016

Date: Sep 9, 2016

Visit Reason
The inspection was a licensing inspection conducted by the Pennsylvania Department of Human Services on September 9, 2016 and October 28, 2016 to assess compliance with 55 Pa.Code Chapter 2600 relating to Personal Care Homes.

Findings
Violations related to medication administration were found, including failure to correctly identify residents before medication administration and improper use of prescription medications. Plans of correction were submitted and partially implemented as of March 2017.

Citations (2)
Regulation 55 Pa.Code §2600.182(c): Staff failed to identify the resident correctly before administering medication on 9/4/16, resulting in a medication error.
Regulation 55 Pa.Code §2600.182(b): Prescription medications were administered to the wrong resident on 9/4/16, violating proper use requirements.
Report Facts
Number of Residents Served: 94 Number of Current Hospice Residents: 2 Number of Residents 80 Years or Older: 94 Number of Residents with Mobility Need: 23 Number of Residents with Physical Disability: 2

Employees mentioned
NameTitleContext
Mary Ann DuganAdministratorSigned plan of correction and legal entity representative.
Patricia AdamsHuman Services Licensing SupervisorConducted the inspection and signed the cover letter.

Inspection Report — Aug 16, 2016

Annual Inspection
Date: Aug 16, 2016

Visit Reason
The inspection was conducted as an annual licensing inspection of the Lutheran Community at Telford facility on August 16 and 17, 2016, to assess compliance with 55 Pa.Code Chapter 2600 relating to Personal Care Homes.

Findings
Violations were found related to medication administration, safety of egress routes, medication labeling, documentation, and resident care procedures. The facility submitted plans of correction addressing training, medication management, and safety measures.

Citations (11)
2600.65(f) - The annual training for direct care staff did not include medication self-administration in 2015.
2600.121(a) - The courtyard gate exit was equipped with a keypad lock that could not be manually unlocked from inside, preventing immediate egress during a non-fire emergency.
2600.183(d) - Resident #1's PRN milk of magnesia was discontinued on 8/13/16 but remained in the medication cart on 8/17/16.
2600.184(a) - The label for resident #2's PRN acetaminophen did not match the physician's order regarding dosage frequency.
2600.185(a) - Resident #3 had a physician's order for PRN gas relief, but the home had a different dosage available on 8/17/16.
2600.187(a) - Resident #2's medication administration record lacked instructions for PRN ear drops for 4 days.
2600.187(b) - Medication administration records for residents #1 and #4 lacked documentation of insulin administration and blood glucose levels on multiple occasions.
2600.187(d) - Resident #4's Neosporin ophthalmic ointment was not administered due to unavailability on 8/11/16.
2600.202 - Resident #1 was admitted under psychiatric care for anxiety and dementia with behavior disturbance, but staff failed to document attempts to notify or administer medications when refused.
2600.225(c) - Resident #1's assessment dated 2/15/16 did not include cognitive and behavioral needs such as anxiety, agitation, irritability, and aggression.
2600.251(b) - Resident #5's August medication administration record contained white-out corrections.
Report Facts
Number of Residents Served: 90 Number of Residents Served in Secured Dementia Care Unit: 22 Number of Current Hospice Residents: 4 Number of Hospice Residents in Past Year: 14

Notice — May 12, 2016

Date: May 12, 2016

Visit Reason
The document serves as a renewal notice and license issuance for Lutheran Community at Telford to operate a Personal Care Home. It informs the facility of the requirement for an annual onsite inspection within the next twelve months.

Findings
No inspection findings are reported in this document. It is an administrative notice confirming license renewal and outlining future inspection requirements.

Report Facts

Inspection Report — July 14, 2021

Renewal
Date: July 14, 2021

Visit Reason
The document is a renewal license issued in response to the facility's April 20, 2021 renewal application to operate a Personal Care Home. The Department advises that an annual onsite inspection will be conducted within the next twelve months.

Findings
The document does not report any inspection findings but confirms issuance of a regular license and states that enforcement action will be taken if noncompliance is found during the upcoming inspection.

Report Facts

Employees mentioned
NameTitleContext
Jamie L. BuchenauerDeputy Secretary, Office of Long-term LivingSigned the renewal license letter

Notice — June 10, 2020

Date: June 10, 2020

Visit Reason
This document serves as a renewal notification and license issuance for Lutheran Community at Telford to operate a Personal Care Home. It informs the facility that an annual onsite inspection will be conducted within the next twelve months as required by regulation.

Findings
No inspection findings are reported in this document. It confirms the issuance of a regular license following the renewal application.

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