Inspection Reports for
Massena Rehabilitation & Nursing Center
89 Grove Street, Massena, NY, 13662
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Inspection Report — Aug 15, 2025
Certification/complaint State
Date: Aug 15, 2025
Visit Reason
State-compiled facility profile showing multiple inspections from 2022 to 2025 with detailed deficiency and enforcement history.
Complaint Details
The state logged 238 complaints about this facility; 19 led to on-site inspections.
Findings
Across 31 inspections in the reporting period, the facility received 103 citations including 64 standard health and 39 Life Safety Code citations. Deficiencies ranged from minor potential harm to actual harm, with many corrected and some still outstanding.
Citations (51)
Standard Health Citation — quality of care: Bedrails issue noted with pattern scope.
Standard Health Citation — quality of care: Behavioral Health Services deficiency with isolated scope.
Standard Health Citation — quality of care: Criminal History Record Check Process deficiency.
Standard Health Citation — quality of care: Food Procurement, store/prepare/serve sanitary issues widespread.
Standard Health Citation — quality of care: Free Of Accident Hazards/supervision/devices deficiency isolated.
Standard Health Citation — quality of care: Grievances issue with pattern scope.
Standard Health Citation — quality of care: Infection Control deficiency.
Standard Health Citation — quality of care: Infection Prevention & Control isolated deficiency.
Standard Health Citation — quality of care: Label/store Drugs And Biologicals with pattern scope.
Standard Health Citation — quality of care: Menus Meet Resident Needs/prep In Advance/followed isolated.
Standard Health Citation — quality of care: Nutritive Value/appearance, Palatable/preferred Temp with pattern scope.
Standard Health Citation — quality of care: Resident Rights/exercise Of Rights isolated.
Standard Health Citation — quality of care: Right To Be Informed/make Treatment Decisions isolated.
Standard Health Citation — quality of care: Right To Forms Of Communication With Privacy isolated.
Standard Health Citation — quality of care: Safe/clean/comfortable/homelike Environment with pattern scope.
Standard Health Citation — quality of care: Sufficient Dietary Support Personnel widespread.
Standard Health Citation — quality of care: Use Of Outside Resources isolated.
Life Safety Code Citation — NFPA requirements: Cooking Facilities widespread.
Life Safety Code Citation — NFPA requirements: Develop Emergency Plan, Review And Update Annually widespread.
Life Safety Code Citation — NFPA requirements: Doors With Self-closing Devices pattern.
Life Safety Code Citation — NFPA requirements: Electrical Equipment - Power Cords And Extensions isolated.
Life Safety Code Citation — NFPA requirements: Electrical Equipment - Testing And Maintenance pattern.
Life Safety Code Citation — NFPA requirements: Electrical Systems - Essential Electric System widespread.
Life Safety Code Citation — NFPA requirements: Elevators widespread.
Life Safety Code Citation — NFPA requirements: Fire Alarm System - Testing And Maintenance widespread.
Life Safety Code Citation — NFPA requirements: Fire Drills pattern.
Life Safety Code Citation — NFPA requirements: Hazardous Areas - Enclosure isolated.
Life Safety Code Citation — NFPA requirements: Horizontal Sliding Doors isolated.
Life Safety Code Citation — NFPA requirements: Maintenance, Inspection & Testing - Doors widespread.
Life Safety Code Citation — NFPA requirements: Means Of Egress - General pattern.
Life Safety Code Citation — NFPA requirements: Sprinkler System - Maintenance And Testing widespread.
Life Safety Code Citation — NFPA requirements: Stairways And Smokeproof Enclosures isolated.
Life Safety Code Citation — NFPA requirements: Subsistence Needs For Staff And Patients widespread.
Life Safety Code Citation — NFPA requirements: Utilities - Gas And Electric pattern.
Standard Health Citation — quality of care: Quality Of Care isolated.
Standard Health Citation — quality of care: Nutrition/hydration Status Maintenance isolated.
Standard Health Citation — quality of care: Reporting - National Health Safety Network widespread.
Standard Health Citation — quality of care: Facility Hiring And Use Of Nurse Aide isolated.
Standard Health Citation — quality of care: Posted Nurse Staffing Information widespread.
Standard Health Citation — quality of care: Responsibilities Of Providers; Required Notification.
Standard Health Citation — quality of care: Sufficient Nursing Staff pattern.
Standard Health Citation — quality of care: Treatment/services To Prevent/heal Pressure Ulcer isolated.
Standard Health Citation — quality of care: License/comply With Fed/state/local Law/professional Standards pattern.
Standard Health Citation — quality of care: Drug Regimen Is Free From Unnecessary Drugs isolated.
Standard Health Citation — quality of care: Foot Care isolated.
Standard Health Citation — quality of care: Laboratory Services isolated.
Standard Health Citation — quality of care: Quality Of Care isolated with actual harm.
Standard Health Citation — quality of care: Treatment/services To Prevent/heal Pressure Ulcer isolated with actual harm.
Standard Health Citation — quality of care: Free Of Accident Hazards/supervision/devices isolated.
Standard Health Citation — quality of care: Radiology/diagnostic Services Ordered/notify Results isolated.
Standard Health Citation — quality of care: Quality Of Care isolated.
Report Facts
Inspections on page: 31
Total citations: 103
Standard Health citations: 64
Life Safety Code citations: 39
Total complaints: 238
On-site inspections from complaints: 19
Enforcement actions: 2
Total fines: 30000
Citations from complaints: 24
Citations by category - Administration: 2
Citations by category - Dietary Services: 2
Citations by category - Other Services: 2
Citations by category - Physical Environment: 2
Citations by category - Quality of Care: 7
Citations by category - Resident Rights: 3
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