Occupancy rate
90%
Similar to the New York average: 88.3%Massena Rehabilitation & Nursing Center
Assisted Living · USA
Massena Rehabilitation & Nursing Center
Assisted Living · USA
Massena Rehabilitation and Nursing Center is a 160-bed skilled nursing facility at 89 Grove Street in Massena, St. Lawrence County, New York, owned by MARNC Operating, LLC, a for-profit entity affiliated with Personal Healthcare Management. The facility accepts Medicare and Medicaid. Approximately 143 residents are in residence on an average daily basis. An automatic sprinkler system and a family council are both confirmed.
CMS rates the facility 1/5 stars overall, with a 1/5 health inspection rating, a 2/5 staffing rating, and a 2/5 quality measures rating, all below New York state averages of 2.81, 2.53, and 4.19 respectively. Nurse hours per resident per day average 3.18 against a state average of 3.6; licensed nursing hours average 0.9 per day against a national average of 1.4. Nurse turnover is 69.8%, well above the state average of 40.6%. U.S. News rates short-term rehabilitation as Evaluated and long-term care As Expected for 2026.
Nine inspections are on record with the New York State Department of Health, Office of Aging and Long Term Care, all with citations, matching the state average of 9 with 5 carrying citations. The most recent, a complaint investigation on August 15, 2025, identified 65 total citations and 41 deficiencies, substantially above New York state averages of 29 and 22. Deficiencies spanned bedrails, behavioral health services, food procurement, infection control, resident rights, and safety systems. Earlier inspections showed recurring issues in quality of care, nutrition, hydration, and NHSN reporting. Two enforcement actions are on record: Stipulation and Order NH-23-098, dated June 28, 2023, and Stipulation and Order NH-18-014, dated June 5, 2017. The inspection summary describes no clear pattern of overall improvement. 235 complaints have been filed at a rate of 146.9 per 100 occupied beds, nearly three times the New York state average of 49.9.
Confirmed services include short-term rehabilitation, long-term care, skilled nursing, clinical labs, dental care, dietary services, housekeeping, mental health, occupational therapy, pharmacy, physician, podiatry, physical therapy, social work, speech pathology, and therapeutic activities. Massena Hospital is approximately a five-minute drive away.
Families evaluating Massena Rehabilitation and Nursing Center should review the full August 2025 inspection report, ask directly about corrective actions taken on recurring deficiencies, and ask about current nursing staffing levels and turnover before making a placement decision.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 34m per day | ▼ 19% State avg: 42m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 27m per day | ▼ 41% State avg: 46m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 12m per day | ■ Avg State avg: 2h 11m per day · National avg: 2h 20m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 36m per day | ▼ 18% State avg: 3h 10m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 6m per day | ▼ 14% State avg: 7m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 21m per day | ▼ 25% State avg: 28m per day · National avg: 28m per day |
160-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Walk Score: 74 / 100
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
About this community
Occupancy
Similar to the New York average: 88.3%Occupied beds
144 / 160
Average residents per home in New York
166 per day
Facility TypeNursing Home
StatusActive
CountySt. Lawrence
License Number4402304N
Massena Rehabilitation & Nursing Center is legally operated by MARNC Operating, LLC (For Profit).
Owner NameMarnc Operating, LLC (For Profit)
Rehabilitation Services
Licensed Nurses/CNAs
Infection Prevention & Vaccination
How this facility protects residents through staff vaccination policies and immunization practices.
Employee Flu Vaccination Rate: 99%
Percentage of facility employees vaccinated against influenza.
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2017 · 9 years of data
2 enforcement actions
56 citations
265 complaints
32 inspections
19 complaint investigations
Enforcement Actions
Enforcement actions are formal penalties or interventions imposed by New York regulators when an assisted living residence fails to meet state care, safety, or regulatory standards. They may include stipulations and orders, civil monetary penalties, operational restrictions, or appointment of temporary management.
Since 2017
2
enforcement actions
This facility has 2 enforcement actions. 57% of New York assisted living residences have zero, and the statewide average is 0.9.
- June 28, 2023 Quality of Care #NH-23-098
- June 5, 2017 Multiple Deficiencies #NH-18-014
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2023 vs. New York state average
Overall vs. NY average
11 Worse
Metrics worse than New York average:
• Total citations (93% above)
• Health citations (155% above)
• Life safety citations (25% above)
• Citations per year (93% above)
• Total inspections (256% above)
• Inspections with citations (540% above)
• Inspection citation rate (79% above)
• Total complaints (235% above)
• Complaints per year (236% above)
• Complaints per bed (264% above)
• Complaint investigations (27% above) 1 Better Metrics better than New York average:
• Citations per inspection (44% below)
• Total citations (93% above)
• Health citations (155% above)
• Life safety citations (25% above)
• Citations per year (93% above)
• Total inspections (256% above)
• Inspections with citations (540% above)
• Inspection citation rate (79% above)
• Total complaints (235% above)
• Complaints per year (236% above)
• Complaints per bed (264% above)
• Complaint investigations (27% above) 1 Better Metrics better than New York average:
• Citations per inspection (44% below)
Latest Inspection
August 15, 2025
Complaint Investigation
Citations
Citations are formal regulatory issues recorded during state inspections.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 56 | 29 | This facility has 93% more total citations than a typical New York assisted living residence (56 vs. NY avg 29).↑ 93% worse |
|
Health citations
Violations related to resident care, clinical practices, and day-to-day operations.
| 51 | 20 | This facility has 155% more health citations than a typical New York assisted living residence (51 vs. NY avg 20).↑ 155% worse |
|
Life safety citations
Violations related to building safety — fire prevention, emergency egress, and similar.
| 5 | 4 | This facility has 25% more life safety citations than a typical New York assisted living residence (5 vs. NY avg 4).↑ 25% worse |
|
Citations per year
Average citations per year since 2023.
| 18.7 | 9.7 | This facility has 93% more citations per year than a typical New York assisted living residence (18.7 vs. NY avg 9.7).↑ 93% worse |
|
Citations per inspection
Average citations per inspection.
| 1.8 | 3.2 | This facility has 44% fewer citations per inspection than a typical New York assisted living residence (1.8 vs. NY avg 3.2).↓ 44% better |
Inspections
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 32 | 9 | This facility has 256% more total inspections than a typical New York assisted living residence (32 vs. NY avg 9).↑ 256% worse |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 32 | 5 | This facility has 540% more inspections with citations than a typical New York assisted living residence (32 vs. NY avg 5).↑ 540% worse |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 100% | 56% | This facility has 44 percentage points higher inspection citation rate than a typical New York assisted living residence (100% vs. NY avg 56%).↑ 44% worse |
Complaints & Investigations
Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 265 | 79 | This facility has 235% more total complaints than a typical New York assisted living residence (265 vs. NY avg 79).↑ 235% worse |
|
Complaints per year
Average complaints per year since 2023.
| 88.3 | 26.3 | This facility has 236% more complaints per year than a typical New York assisted living residence (88.3 vs. NY avg 26.3).↑ 236% worse |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 1.82 | 0.50 | This facility has 264% more complaints per bed than a typical New York assisted living residence (1.82 vs. NY avg 0.5).↑ 264% worse |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York regulators.
| 19 | 15 | This facility has 27% more complaint investigations than a typical New York assisted living residence (19 vs. NY avg 15).↑ 27% worse |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on August 15, 2025, identified multiple deficiencies across health and life safety areas including bedrails, behavioral health services, food procurement, infection control, resident rights, and various safety systems. Earlier inspections showed a pattern of isolated deficiencies related to quality of care, nutrition and hydration, and repeated issues with Covid-19 reporting to the national health safety network. Complaint investigations were mostly unsubstantiated or involved deficiencies that were corrected within specified timeframes, and no fines or enforcement actions were listed in the available reports. The main themes of deficiencies have involved infection control, resident care, and safety system maintenance. The inspection history indicates ongoing challenges with compliance in several areas, with no clear pattern of overall improvement or worsening.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsLawsuit overview for Massena Rehabilitation & Nursing Center
Summary of court-record activity tied to this facility, compiled from publicly available case dockets.
Source: State court e-filing records
Total Cases
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
6
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
6
Active Cases
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
4
4 active
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
4
4 active
Closed
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
2
2 Disposed
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
2
2 Disposed
Since
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2023
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2023
Most Recent
Year of the most recent filing. Recent activity means legal disputes are still being raised against this facility.
2026
Year of the most recent filing. Recent activity means legal disputes are still being raised against this facility.
2026
Next Court Date
Next scheduled court appearance on record across active cases.
Jun 01, 2026
Next scheduled court appearance on record across active cases.
Jun 01, 2026Places of interest near Massena Rehabilitation & Nursing Center
0.0 miles from city center
Estimated distance in miles from Massena's city center to Massena Rehabilitation & Nursing Center's address, calculated via Google Maps.
Calculate Travel Distance to Massena Rehabilitation & Nursing Center
Add your location
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
1.99
Number of hospitalizations per 1,000 long-stay resident days.
1.99
16% worse than State averageState average: 1.71
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
5.61
Number of outpatient emergency department visits per 1,000 long-stay resident days.
5.61
316% worse than State averageState average: 1.35
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
26.0%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
26.0%
26% worse than State averageState average: 20.6%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
19.6%
Percentage of short-stay residents who had an outpatient emergency department visit.
19.6%
102% worse than State averageState average: 9.7%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than State averageState average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
42.2%
Percentage of residents at or above expected ability to care for themselves at discharge.
42.2%
21% worse than State averageState average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
43.2%
Rate of successful return to home or community from a skilled nursing facility.
43.2%
15% worse than State averageState average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Compare Assisted Living around Usa
The information below is reported by the New York State Department of Health.
Filter by care type
| Massena Rehabilitation & Nursing Center |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Massena | 160 | No | 74 | - |
| Job Haines Home |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Bloomfield (Bloomfield Avenue) | 40 | No | 85 | Studio / 1 Bed / Private / Semi-Private Rooms |
| Village Care Homes Assisted Living – Stephen F Austin |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Conroe (Alden Bridge) | 16 | No | 27 | Private / Semi-Private Suite |
| Countryside Manor Assisted Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Conroe (Alden Bridge) | 12 | No | 8 | - |
| Anton’s Assisted Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Boerne | 10 | No | 45 | - |
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Frequently Asked Questions about Massena Rehabilitation & Nursing Center
Who is the owner of Massena Rehabilitation & Nursing Center?
The legal owner and operator of Massena Rehabilitation & Nursing Center is MARNC Operating, LLC (For Profit).
Is Massena Rehabilitation & Nursing Center in a walkable area?
Massena Rehabilitation & Nursing Center has a walk score of 74. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
What is the license number of Massena Rehabilitation & Nursing Center?
According to NY state health department records, Massena Rehabilitation & Nursing Center's license number is 4402304N.
What is the occupancy rate at Massena Rehabilitation & Nursing Center?
Massena Rehabilitation & Nursing Center's occupancy is 90%.
How many beds does Massena Rehabilitation & Nursing Center have?
Massena Rehabilitation & Nursing Center has 160 beds.
Has Massena Rehabilitation & Nursing Center had any recent deficiencies or citations?
Massena Rehabilitation & Nursing Center has had 56 recently reported deficiencies.
Are there photos of Massena Rehabilitation & Nursing Center?
Yes — there are 7 photos of Massena Rehabilitation & Nursing Center in the photo gallery on this page.
Contact Us
Published on
Updated on
Feedback
Write a review for Massena Rehabilitation & Nursing Center
Rate your overall experience with this community
Explore Open Rooms
1
Contact details
2
What type of senior care service are you looking for?
3
What budget do you have in mind for senior care?
4
How soon do you need to find care?
5
Additional details
Thank you for your interest!
Our team will be in touch shortly to help with next steps.
Need Help?
Let us help you or a loved one find the perfect senior home.
