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At 89 Grove Street in Massena, Massena Rehabilitation and Nursing Center operates a 160-bed skilled nursing facility owned by MARNC Operating, LLC. The for-profit operator, affiliated with Personal Healthcare Management, serves Medicare and Medicaid beneficiaries at 90% occupancy. Family council participation and automatic sprinkler systems are confirmed infrastructure elements.
Overall performance and health inspection both score 1 star; staffing and quality measures each score 2 stars. All ratings fall below benchmarks.
Daily nursing totals 3.18 hours/resident against the standard of 3.6 hours.
Licensed nursing hours at 0.9/day fall materially short of the national benchmark of 1.4 hours. Registered nurses work 34 minutes daily (19% below state); licensed practical nurses, 27 minutes (41% below state). Certified nursing aides provide 2 hours 12 minutes/resident (in line with state).
Weekend registered nurse presence drops to 21 minutes; 25% below the average. Nurse staff turnover reaches 69.8%, far exceeding the average of 40.6%.
All nine inspections since 2017 generated citations; a 100% citation rate versus the average of 44%. Fifty-six citations appear in the cumulative record (331% above average).
The August 15, 2025 complaint-triggered survey documented 65 citations and 41 deficiencies, surpassing averages substantially. Violations encompassed bedrails, behavioral health service adequacy, food procurement and safety, infection control protocols, resident rights, and multiple safety systems.
Prior inspections revealed recurring themes: quality of care deficits, nutrition and hydration lapses, and documentation failures in reporting to national health surveillance networks.
Two enforcement actions are recorded (June 2023 and June 2017). Complaint filings total 235 (236% above state per year), representing 1.82/occupied bed; 264% above state density. The composite inspection score of 54 out of 100 (F) ranks substantially below the average of 74 (C).
Only 42.2% of short-stay residents meet expected functional improvement at discharge (21% worse than state); 43.2% achieve return to home or community (15% worse). Emergency department visits among short-stay residents total 19.6%; more than double the state rate of 9.7%.
Long-stay residents encounter emergency visits at 5.61/1,000 resident-days, exceeding the baseline by 316%. Four concurrent lawsuits remain active (scheduled June 1, 2026).
On-site services span clinical laboratory, dental, dietary, housekeeping, mental health, occupational therapy, pharmacy, physician oversight, podiatry, physical therapy, social work, speech pathology, and therapeutic activities.
Massena Hospital proximity is five minutes by car.
Massena Rehabilitation and Nursing Center carries substantial documented risks: pervasive regulatory deficiency patterns, two formal enforcement actions, complaint volume 235% above state averages, poor short-stay clinical outcomes, and staff turnover of nearly 70%.
Families must obtain the complete August 2025 inspection report, request corrective action documentation, verify staffing ratios and employment stability, and understand the four pending lawsuits.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 34m per day | ▼ 19% State avg: 42m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 27m per day | ▼ 41% State avg: 46m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 12m per day | ■ Avg State avg: 2h 11m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 36m per day | ▼ 18% State avg: 3h 10m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 6m per day | ▼ 14% State avg: 7m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 21m per day | ▼ 25% State avg: 28m per day · National avg: 28m per day |
Similar to the New York average: 88.3%Massena Rehabilitation & Nursing Center is legally operated by MARNC Operating, LLC (For Profit).
In New York State, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the New York State state average. The score below shows how many points this facility sits above or below the typical New York State nursing home score (the benchmark); higher is better.
17 points below the New York State average for nursing homes (83/100)
Inspection score: 66 out of 100. Letter grade D. 17 points below the New York State average for nursing homes (83/100)
Enforcement actions are formal penalties or interventions imposed by New York State regulators when a nursing home fails to meet state or federal care, safety, or regulatory standards. They may include directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management.
This facility has 2 enforcement actions. 33% of New York State nursing homes have zero, and the statewide average is 1.6.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York State state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 56 | 13 | This facility has 331% more total citations than a typical New York State nursing home (56 vs. NY avg 13).↑ 331% worse |
|
Health citations
Violations related to resident care, clinical practices, and day-to-day operations.
| 51 | 20 | This facility has 155% more health citations than a typical New York State nursing home (51 vs. NY avg 20).↑ 155% worse |
|
Life safety citations
Violations related to building safety — fire prevention, emergency egress, and similar.
| 5 | 4 | This facility has 25% more life safety citations than a typical New York State nursing home (5 vs. NY avg 4).↑ 25% worse |
|
Citations per year
Average citations per year since 2023.
| 18.7 | 4.3 | This facility has 335% more citations per year than a typical New York State nursing home (18.7 vs. NY avg 4.3).↑ 335% worse |
|
Citations per inspection
Average citations per inspection.
| 1.8 | 1.4 | This facility has 29% more citations per inspection than a typical New York State nursing home (1.8 vs. NY avg 1.4).↑ 29% worse |
Inspections
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 32 | 9 | This facility has 256% more total inspections than a typical New York State nursing home (32 vs. NY avg 9).↑ 256% worse |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 32 | 4 | This facility has 700% more inspections with citations than a typical New York State nursing home (32 vs. NY avg 4).↑ 700% worse |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 100% | 44% | This facility has 56 percentage points higher inspection citation rate than a typical New York State nursing home (100% vs. NY avg 44%).↑ 56% worse |
Complaints & Investigations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 265 | 79 | This facility has 235% more total complaints than a typical New York State nursing home (265 vs. NY avg 79).↑ 235% worse |
|
Complaints per year
Average complaints per year since 2023.
| 88.3 | 26.3 | This facility has 236% more complaints per year than a typical New York State nursing home (88.3 vs. NY avg 26.3).↑ 236% worse |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 1.82 | 0.50 | This facility has 264% more complaints per bed than a typical New York State nursing home (1.82 vs. NY avg 0.5).↑ 264% worse |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York State regulators.
| 19 | 15 | This facility has 27% more complaint investigations than a typical New York State nursing home (19 vs. NY avg 15).↑ 27% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
How this facility protects residents through staff vaccination policies and immunization practices.
Percentage of facility employees vaccinated against influenza.
Summary of court-record activity tied to this facility, compiled from publicly available case dockets.
Source: State court e-filing records
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
6
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
4
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
2
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2023
Most recent filing on record. Recent activity means legal disputes are still being raised against this facility.
2026
Next scheduled court appearance on record across active cases.
Jun 01, 2026These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Number of hospitalizations per 1,000 long-stay resident days.
1.99
16% worse than New York State averageNew York State average: 1.71
Number of outpatient emergency department visits per 1,000 long-stay resident days.
5.61
316% worse than New York State averageNew York State average: 1.35
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
26.0%
26% worse than New York State averageNew York State average: 20.6%
Percentage of short-stay residents who had an outpatient emergency department visit.
19.6%
102% worse than New York State averageNew York State average: 9.7%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than New York State averageNew York State average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
42.2%
21% worse than New York State averageNew York State average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
43.2%
15% worse than New York State averageNew York State average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
0.0 miles from city center
Estimated distance in miles from Massena's city center to Massena Rehabilitation & Nursing Center's address, calculated via Google Maps.
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Massena Rehabilitation & Nursing Center is located in Massena, New York.
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The information below is reported by the New York State Department of Health.
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The legal owner and operator of Massena Rehabilitation & Nursing Center is MARNC Operating, LLC (For Profit).
Massena Rehabilitation & Nursing Center has a walk score of 74. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
According to NY state health department records, Massena Rehabilitation & Nursing Center's license number is 4402304N.
Massena Rehabilitation & Nursing Center's occupancy is 90%.
Massena Rehabilitation & Nursing Center has 160 beds.
Massena Rehabilitation & Nursing Center has had 56 recently reported deficiencies.
Yes — there are 2 photos of Massena Rehabilitation & Nursing Center in the photo gallery on this page.
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