Inspection Reports for
Memory Care of Contra Costa
540 Patterson Blvd, Pleasant Hill, CA 94523, United States, CA, 94523
Back to Facility ProfileDeficiencies (last 5 years)
Deficiencies (over 5 years)
3 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
25% better than California average
California average: 4 deficiencies/yearDeficiencies per year
8
6
4
2
0
Occupancy
Latest occupancy rate
75% occupied
Based on a January 2026 inspection.
This facility has shown a steady increase in demand based on occupancy rates.
Occupancy rate over time
Inspection Report
Annual Inspection
Census: 56
Capacity: 75
Deficiencies: 0
Date: Jan 29, 2026
Visit Reason
The inspection was an unannounced 1-Year Annual Required inspection conducted to evaluate compliance with licensing requirements for the facility.
Findings
No deficiencies were cited during the visit. The facility was found to have adequate lighting, appropriate temperature control, proper safety equipment in bathrooms, and secure storage of medications and hazardous materials. Emergency drills and staff training were up to date.
Report Facts
Residents records reviewed: 6
Staff records reviewed: 8
Staff with current first aid training: 8
Emergency Fire Drills: 3
Elopement drills: 3
Hospice waiver approved residents: 19
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Tracey Ingleman | Executive Director | Met with Licensing Program Analyst during inspection and toured facility |
| Lori Alexander-Washington | Licensing Program Analyst | Conducted the inspection |
| Bennett Fong | Licensing Program Manager | Named in report as Licensing Program Manager |
Inspection Report
Complaint Investigation
Census: 56
Capacity: 75
Deficiencies: 0
Date: Nov 13, 2025
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by allegations received on 2025-01-08 regarding staff retaining a resident requiring a higher level of care, inadequate management of resident behaviors, and failure to safeguard resident's personal belongings.
Complaint Details
The complaint involved three allegations: 1) Staff retained a resident requiring a higher level of care; 2) Staff did not adequately manage resident’s behaviors; 3) Staff did not safeguard resident’s personal belongings. Each allegation was investigated and found unsubstantiated due to insufficient evidence or documentation indicating appropriate care and management.
Findings
All allegations were found to be unsubstantiated after review of resident records, interviews, and facility documentation. No deficiencies were cited during the visit.
Report Facts
Facility capacity: 75
Census: 56
Dates of physician reports: Physician reports dated 2024-08-14 and 2024-11-06 reviewed
Dates of internal incident reports: 911 calls documented on 2024-10-28 and 2024-11-10
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Tracey Ingleman | Executive Director | Met with Licensing Program Analyst during investigation and exit interview |
| Lori Alexander-Washington | Licensing Program Analyst | Conducted the complaint investigation visit and interviews |
| Jonathan Centeno | Director of Resident Services | Present during explanation of visit purpose |
Inspection Report
Census: 57
Capacity: 75
Deficiencies: 1
Date: Nov 10, 2025
Visit Reason
An unannounced Case Management visit was conducted pertaining to a citation issued on January 29, 2025, during an Annual Inspection. The visit was to review the deficiency related to annual routine medical visits documentation.
Findings
The original citation was rescinded but it was determined that a violation did occur regarding the failure to have updated annual medical assessments for residents R1-R4. This poses a potential health, safety, or personal rights risk to persons in care.
Deficiencies (1)
Failure to have updated annual medical assessments for residents R1-R4 as required by CCR 87463(h)(1).
Report Facts
Residents without updated annual medical assessments: 4
Total capacity: 75
Census: 57
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jonathan Centeno | Director of Resident Services | Met with Licensing Program Analyst during the visit and involved in exit interview |
| Lori Alexander-Washington | Licensing Program Analyst | Conducted the unannounced Case Management visit |
| Bennett Fong | Licensing Program Manager | Named as Licensing Program Manager on the report |
Inspection Report
Complaint Investigation
Census: 57
Capacity: 75
Deficiencies: 2
Date: Nov 10, 2025
Visit Reason
The inspection visit was an unannounced complaint investigation triggered by allegations that a staff member handled a resident in a rough manner and that the licensee did not ensure required information was posted in areas accessible to residents.
Complaint Details
The complaint investigation was substantiated based on interviews, observations, and record reviews. The allegations involved rough handling of a resident by staff and missing required information postings. The resident involved had possible frontal lobe dementia and exhibited behavioral challenges. The staff member involved was placed on leave and later terminated.
Findings
The investigation substantiated both allegations: a staff member placed their hand over a resident's mouth during agitation, violating personal rights, and the facility failed to post the ombudsman contact information in accessible areas, which was later replaced during the visit.
Deficiencies (2)
Staff member placed their hand over resident's mouth while resident was agitated, violating personal rights and posing immediate health and safety risk.
Licensee failed to post required ombudsman contact information in areas accessible to residents and visitors.
Report Facts
Facility capacity: 75
Census: 57
Plan of Correction due date: Nov 17, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jonathan Centeno | Director of Resident Services | Met with Licensing Program Analyst during investigation and delivery of findings |
| Lori Alexander-Washington | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
Inspection Report
Complaint Investigation
Census: 55
Capacity: 75
Deficiencies: 0
Date: Mar 7, 2025
Visit Reason
An unannounced Case Management visit was conducted regarding incidents reported to the Community Care Licensing Division on 2025-03-02 involving resident altercations.
Complaint Details
The visit was triggered by two incidents reported on 2025-03-02: one involving resident R1 slapping resident R2 with a plastic hanger, and another where R1 punched resident R3 in the shoulder. Both incidents involved emergency response and notification of responsible parties. R3's responsible party declined emergency room transport. The complaint was investigated through staff interviews and video review.
Findings
The investigation involved interviews with staff witnesses and review of video evidence showing resident altercations. Emergency services were called, and responsible parties notified. No deficiencies were cited during the visit.
Report Facts
Facility capacity: 75
Resident census: 55
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Erica Diala | Executive Director | Met with Licensing Program Analyst during visit |
| Lori Alexander-Washington | Licensing Program Analyst | Conducted the unannounced Case Management visit |
| Bennett Fong | Licensing Program Manager | Named in report header |
Inspection Report
Plan of Correction
Census: 55
Capacity: 75
Deficiencies: 1
Date: Mar 7, 2025
Visit Reason
The visit was an unannounced Plan of Correction (POC) inspection conducted because the facility administrator failed to submit the POC by the due date following an Annual Inspection visit where deficiencies were cited.
Findings
The facility had deficiencies cited during the Annual Inspection on 2025-01-29, and the administrator failed to submit the required Plan of Correction by the due date. During this POC visit, some deficiencies were cleared, but civil penalties totaling $900.00 were assessed for failure to meet the POC deadline.
Deficiencies (1)
Failure to submit Plan of Correction by due date resulting in civil penalties of $900.00
Report Facts
Civil Penalties: 900
Days late: 9
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Erica Diala | Executive Director | Met during inspection and named as facility administrator |
| Laura-Anne Leake-Mosley | Executive Assistant | Met during inspection and provided First Aid/CPR certificates |
| Lori Alexander-Washington | Licensing Program Analyst | Conducted the Plan of Correction visit |
| Bennett Fong | Licensing Program Manager | Named in report header |
Inspection Report
Annual Inspection
Census: 58
Capacity: 75
Deficiencies: 4
Date: Jan 29, 2025
Visit Reason
Unannounced 1-Year Annual Required inspection conducted to evaluate compliance with licensing regulations and facility safety standards.
Findings
The inspection found several deficiencies related to criminal record clearance, annual medical assessments, staff training certifications, and food handler certifications. All deficiencies were cited with plans of correction and due dates provided. Some deficiencies were cleared during the visit.
Deficiencies (4)
Licensee did not have S1 associated through Guardian for criminal record clearance, posing immediate health, safety or personal rights risk.
Licensee did not have updated annual medical assessments for residents R1-R4, posing potential health, safety or personal rights risk.
Licensee did not have updated First Aid/CPR certifications for staff S2 and S3, posing potential health, safety or personal rights risk.
Licensee did not have current Food Handler Certifications for staff S4 and S5, posing potential health, safety or personal rights risk.
Report Facts
Residents records reviewed: 13
Staff records reviewed: 16
Staff with current first aid training: 14
Hospice waiver residents: 19
Facility capacity: 75
Facility census: 58
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Erica Diala | Executive Director | Met with Licensing Program Analyst during inspection and named in plan of correction |
| Lori Alexander-Washington | Licensing Program Analyst | Conducted inspection and authored report |
| Bennett Fong | Licensing Program Manager | Supervisor of licensing evaluation |
Inspection Report
Complaint Investigation
Census: 56
Capacity: 75
Deficiencies: 1
Date: Nov 21, 2024
Visit Reason
The visit was an unannounced case management visit conducted to investigate a complaint (#15-AS-20241120095158) regarding the facility's failure to submit incident reports to Licensing for incidents including residents' hospitalizations.
Complaint Details
Complaint investigation #15-AS-20241120095158 was conducted and substantiated based on the facility's failure to submit incident reports to Licensing.
Findings
The facility was found deficient for not submitting required incident reports to Licensing, including those related to residents' hospitalizations, which poses a potential health, safety, or personal rights risk to persons in care.
Deficiencies (1)
Failure to comply with reporting requirements by not submitting incident reports including hospitalizations to Licensing for residents in care.
Report Facts
Deficiencies cited: 1
Plan of Correction Due Date: Dec 5, 2024
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Erica Diala | Administrator | Met with Licensing Program Analyst during the visit |
| Lori Alexander-Washington | Licensing Program Analyst | Conducted the complaint investigation and inspection |
| Bennett Fong | Licensing Program Manager/Supervisor | Named as supervisor and licensing program manager |
Inspection Report
Complaint Investigation
Census: 56
Capacity: 75
Deficiencies: 1
Date: Nov 21, 2024
Visit Reason
The visit was an unannounced case management inspection conducted on 11/21/2024, triggered by a complaint investigation (#15-AS-20241120095158) regarding failure to submit incident reports to Licensing for resident hospitalizations.
Complaint Details
Complaint investigation #15-AS-20241120095158 was conducted. The deficiency related to failure to submit incident reports was substantiated during the investigation.
Findings
The licensee failed to comply with reporting requirements by not submitting incident reports, including hospitalizations, to Licensing, posing a potential health, safety, or personal rights risk to residents. A deficiency was cited under CCR 87211(a) with a Plan of Correction due by 12/05/2024.
Deficiencies (1)
Failure to submit incident reports including hospitalizations to Licensing as required by CCR 87211(a).
Report Facts
Deficiency Type: Type B
Plan of Correction Due Date: Dec 5, 2024
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Erica Diala | Administrator | Met during inspection and agreed to submit a plan of correction |
| Lori Alexander-Washington | Licensing Evaluator | Conducted the inspection and signed the report |
| Bennett Fong | Supervisor | Supervisor overseeing the inspection |
Inspection Report
Complaint Investigation
Census: 54
Capacity: 75
Deficiencies: 0
Date: May 30, 2024
Visit Reason
An unannounced Case Management visit was conducted regarding an incident reported to the Community Care Licensing Division on 2024-04-26 involving two residents.
Complaint Details
The visit was triggered by a complaint incident reported on 2024-04-26 involving two residents who had a physical altercation. The complaint was investigated and found to be unsubstantiated as no deficiencies were issued and both residents were reported to be okay.
Findings
The investigation found that two residents were involved in a physical altercation resulting in one resident being sent to the Emergency Room but returning the same day with negative exam results. Both residents were reported to be okay with no further issues. No deficiencies were issued during the visit.
Report Facts
Incident report date: Apr 26, 2024
Incident occurrence date: Apr 24, 2024
Visit start time: 1545
Visit end time: 1645
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Erica Diala | Administrator | Met during the visit and involved in incident discussion |
| Jonathan Centeno | Director of Resident Services | Met during the visit and involved in incident discussion |
| Lori Alexander-Washington | Licensing Program Analyst | Conducted the inspection visit and investigation |
Inspection Report
Annual Inspection
Census: 49
Capacity: 75
Deficiencies: 3
Date: Jan 19, 2024
Visit Reason
The inspection was an unannounced 1-Year Annual Required inspection conducted to evaluate compliance with licensing requirements and facility safety.
Findings
The inspection identified deficiencies related to staff training in First Aid/CPR, health screenings including TB tests for certain staff, and the lack of an updated medical assessment for a resident with dementia. Plans of correction were agreed upon with due dates.
Deficiencies (3)
Staff did not have current First Aid/CPR training, posing a potential health, safety or personal rights risk to persons in care.
Personnel did not have required health screening and TB tests, posing a potential health, safety or personal rights risk to persons in care.
Resident with dementia did not have an updated medical assessment, posing a potential health, safety or personal rights risk to persons in care.
Report Facts
Deficiencies cited: 3
Hospice waiver residents: 19
Staff records reviewed: 8
Resident records reviewed: 6
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Evelyn Jensen | Executive Director | Met with Licensing Program Analyst during inspection |
| Bennett Fong | Licensing Program Manager | Supervisor overseeing the inspection |
| Lori Alexander-Washington | Licensing Program Analyst | Conducted the inspection and authored the report |
Inspection Report
Complaint Investigation
Census: 44
Capacity: 75
Deficiencies: 0
Date: May 22, 2023
Visit Reason
An unannounced complaint investigation was conducted in response to a complaint received on 2022-01-10 regarding the facility not issuing a refund.
Complaint Details
The complaint alleged that the facility did not issue a refund. The allegation was investigated and found to be unsubstantiated.
Findings
The investigation included interviews with staff and the complainant, and review of relevant documents. The allegation was found to be unsubstantiated due to lack of preponderance of evidence.
Report Facts
Complaint received date: Jan 10, 2022
Check issue date: Feb 10, 2022
Check clearance date: Feb 16, 2022
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Grace Luk | Licensing Program Analyst | Conducted the complaint investigation and delivered findings |
| Laura Leake-Mosley | Executive Assistant | Met with Licensing Program Analyst during the investigation |
| Sarah Connor-Kerr | Administrator | Facility administrator named in the report header |
Inspection Report
Routine
Census: 45
Capacity: 75
Deficiencies: 0
Date: Feb 16, 2023
Visit Reason
The visit was an unannounced Infection Control Inspection conducted as a required one-year routine inspection.
Findings
The inspection found no deficiencies. The facility was toured including multiple areas, and all observed conditions such as lighting, temperature, and safety features were adequate. Several updated documents were requested for submission.
Report Facts
Hot water temperature: 111.9
Fire extinguisher last serviced: Jul 13, 2022
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Evelyn Jensen | Executive Director | Met with Licensing Program Analyst during inspection |
| Lori Alexander-Washington | Licensing Program Analyst | Conducted the Infection Control Inspection |
| Bennett Fong | Licensing Program Manager | Named in report header |
Inspection Report
Complaint Investigation
Census: 42
Capacity: 75
Deficiencies: 0
Date: Jun 21, 2022
Visit Reason
Unannounced visit to investigate a complaint received on 2021-11-02 regarding allegations of staff leaving residents unattended, inadequate nutrition, interference with visitation, and lack of resident activities.
Complaint Details
Complaint was unsubstantiated after investigation. Allegations included staff leaving residents unattended, inadequate nutrition, interference with visitation, and lack of activities. Evidence did not support these claims.
Findings
The investigation included interviews, observations, and records review. The allegations were found to be unsubstantiated due to insufficient evidence to prove the violations occurred. Staff were observed checking residents regularly, providing adequate nutrition and activities, and accommodating visitation schedules.
Report Facts
Capacity: 75
Census: 42
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Leslie Ibo | Licensing Program Analyst | Conducted the complaint investigation |
| Harpreet Humpal | Licensing Program Manager | Oversaw the complaint investigation |
| Evelyn Valladares | Executive Director | Met with Licensing Program Analyst during investigation |
| Myrene Gaeta | Resident Care Director | Met with Licensing Program Analyst during investigation |
Inspection Report
Census: 42
Capacity: 75
Deficiencies: 1
Date: Jun 21, 2022
Visit Reason
Unannounced case management visit conducted by Licensing Program Analyst L. Ibo to evaluate compliance with regulations.
Findings
The licensee failed to comply with criminal record clearance requirements by not associating S1 and S3 to the facility, posing a potential safety risk to persons in care. A deficiency was cited per Title 22 California Code of Regulations.
Deficiencies (1)
Failure to comply with criminal record clearance requirements by not associating S1 and S3 to the facility, posing potential safety risk to persons in care.
Report Facts
Capacity: 75
Census: 42
Plan of Correction Due Date: Jun 22, 2022
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Leslie Ibo | Licensing Program Analyst | Conducted the unannounced case management visit and authored the report |
| Harpreet Humpal | Licensing Program Manager | Supervisor overseeing the inspection |
| Evelyn Valladares | Executive Director | Met during the inspection |
| Myrene Gaeta | Resident Care Director | Met during the inspection |
Inspection Report
Census: 42
Capacity: 75
Deficiencies: 1
Date: Jun 21, 2022
Visit Reason
An unannounced case management visit was conducted to evaluate compliance with licensing requirements and review facility records.
Findings
The licensee failed to associate individuals S1 and S3 to the facility as required by criminal record clearance regulations, posing a potential safety risk. A deficiency was cited and a plan of correction was agreed upon.
Deficiencies (1)
Failure to associate S1 and S3 to the facility as required by criminal record clearance regulations, posing potential safety risk to persons in care.
Report Facts
Capacity: 75
Census: 42
Plan of Correction Due Date: Jun 22, 2022
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Leslie Ibo | Licensing Program Analyst | Conducted the unannounced case management visit and authored the report |
| Harpreet Humpal | Supervisor | Supervisor overseeing the licensing evaluation |
| Evelyn Valladares | Executive Director | Facility representative met during the visit |
| Myrene Gaeta | Resident Care Director | Facility representative met during the visit |
Inspection Report
Annual Inspection
Census: 39
Capacity: 75
Deficiencies: 0
Date: May 6, 2022
Visit Reason
The inspection was an unannounced infection control inspection conducted as a required one-year visit to evaluate compliance with health and safety standards.
Findings
The Licensing Program Analyst toured the facility and found adequate lighting, maintained hallway temperature, grab bars in bathrooms, sufficient food supply, and secure storage of medications and hazardous materials. No deficiencies were cited during the visit.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Myrene Gaeta | DRS | Met with Licensing Program Analyst during inspection and assisted with facility tour. |
| Carol Fowler | Licensing Program Analyst | Conducted the infection control inspection. |
| Bennett Fong | Licensing Program Manager | Named in the report as Licensing Program Manager. |
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