Inspection Reports for
Merrill Gardens at Campbell
2115 S Winchester Blvd, Campbell, CA 95008, CA, 95008
Back to Facility ProfileDeficiencies (last 6 years)
Deficiencies (over 6 years)
1.2 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
70% better than California average
California average: 4 deficiencies/yearDeficiencies per year
4
3
2
1
0
Census
Latest occupancy rate
88% occupied
Based on a January 2026 inspection.
This facility has shown a decline in demand based on occupancy rates.
Occupancy over time
Inspection Report
Complaint Investigation
Census: 146
Capacity: 166
Deficiencies: 0
Date: Jan 2, 2026
Visit Reason
The visit was an unannounced complaint investigation conducted in response to a complaint received on 2025-06-19 regarding alleged deficiencies in resident care and facility practices at Merrill Gardens at Campbell.
Complaint Details
The complaint involved allegations that the facility did not ensure a resident was observed regularly, did not provide an eviction letter, and did not allow 1:1 private care for the resident. The allegations were found to be unsubstantiated due to lack of preponderance of evidence.
Findings
The investigation found that although allegations were made regarding lack of regular observation of a resident, failure to provide an eviction letter, and denial of 1:1 private care, there was insufficient evidence to substantiate these claims. The facility provided additional staff support to the resident and no eviction occurred.
Report Facts
Capacity: 166
Census: 146
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Marcella Tarin | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Alex Den | General Manager | Interviewed during investigation regarding resident care and allegations |
Inspection Report
Plan of Correction
Census: 141
Capacity: 166
Deficiencies: 1
Date: Oct 21, 2025
Visit Reason
The visit was an unannounced Plan of Corrections (POC) inspection conducted to verify correction of a deficiency cited on 2025-10-14 during the facility's annual inspection.
Findings
During the visit, no disinfectants or cleaning solutions posing danger to residents were observed in the inspected rooms. No deficiencies were cited during this visit, and a Letter of Deficiency Citations Cleared was provided to the General Manager.
Deficiencies (1)
Clorox toilet bowl cleaner found in a storage cabinet above the toilet in Resident R10's room in Garden House (Memory Care) during the 10/14/2025 annual inspection.
Report Facts
Number of resident rooms toured: 5
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Alex Den | General Manager | Met with Licensing Program Analyst during the Plan of Corrections visit |
| Marcella Tarin | Licensing Program Analyst | Conducted the Plan of Corrections visit |
| Jin Jackie | Licensing Program Manager | Named in the report header |
Inspection Report
Annual Inspection
Census: 133
Capacity: 166
Deficiencies: 1
Date: Oct 14, 2025
Visit Reason
An unannounced annual inspection was conducted by Licensing Program Analyst Marcella Tarin to evaluate compliance with licensing requirements at Merrill Gardens at Campbell.
Findings
The facility was generally compliant with safety and operational standards, including clear exit passageways, proper food storage, and functioning safety equipment. However, a Type A deficiency was cited for improper storage of a Clorox toilet bowl cleaner in a resident's room, posing an immediate health and safety risk.
Deficiencies (1)
Clorox toilet bowl cleaner was found in an unlocked storage cabinet in Resident R10's room, violating storage safety regulations for hazardous substances.
Report Facts
Capacity: 166
Census: 133
Plan of Correction Due Date: Oct 15, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Marcella Tarin | Licensing Program Analyst | Conducted the inspection and cited deficiency |
| Alex Den | General Manager | Facility representative during inspection and exit interview |
| Jin Jackie | Licensing Program Manager | Named in report header and signature sections |
Inspection Report
Annual Inspection
Census: 133
Capacity: 166
Deficiencies: 1
Date: Oct 14, 2025
Visit Reason
An unannounced annual inspection was conducted to evaluate compliance with licensing requirements at Merrill Gardens at Campbell.
Findings
The facility was generally compliant with safety and operational standards, including clear exit pathways, proper food storage, and functioning safety equipment. However, a deficiency was cited for improper storage of a toxic chemical in a resident's room posing an immediate health and safety risk.
Deficiencies (1)
Clorox toilet bowl cleaner was found stored in an unlocked cabinet in Resident R10's room, violating chemical storage regulations and posing an immediate health and safety risk due to the resident's neurocognitive disorder.
Report Facts
Capacity: 166
Census: 133
Plan of Correction Due Date: Oct 15, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Marcella Tarin | Licensing Program Analyst | Conducted the inspection and authored the report |
| Alex Den | General Manager | Facility representative during inspection and exit interview |
| Jin Jackie | Licensing Program Manager | Oversight of licensing program for the facility |
Inspection Report
Follow-Up
Census: 150
Capacity: 166
Deficiencies: 0
Date: Nov 8, 2024
Visit Reason
The visit was an unannounced follow-up to verify correction of deficiencies cited during the facility's annual inspection on 10/28/2024.
Findings
The Licensing Program Analyst reviewed updated documentation and found that previously cited deficiencies related to outdated physician's reports and CPR/First Aid training were cleared. No deficiencies were cited during this visit.
Report Facts
Staff records missing CPR/First Aid training: 3
Facility capacity: 166
Resident census: 150
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Bradley Burgoyne | Administrator | Met with Licensing Program Analyst during the inspection and provided information on staff training and physician reports. |
| Marcella Tarin | Licensing Program Analyst | Conducted the follow-up inspection and reviewed documentation. |
Inspection Report
Follow-Up
Census: 150
Capacity: 166
Deficiencies: 0
Date: Nov 8, 2024
Visit Reason
The visit was an unannounced case management follow-up to verify correction of deficiencies cited on 2024-10-28 during the facility's annual inspection.
Findings
The Licensing Program Analyst reviewed updated documentation and found that deficiencies related to outdated physician's reports and incomplete CPR/First Aid training records were cleared. No deficiencies were cited during this visit.
Report Facts
Staff records missing CPR/First Aid training: 3
Facility capacity: 166
Resident census: 150
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Bradley Burgoyne | Administrator | Met with Licensing Program Analyst during inspection and provided information on staff training and physician reports. |
| Marcella Tarin | Licensing Program Analyst | Conducted the follow-up inspection and case management visit. |
Inspection Report
Annual Inspection
Census: 148
Capacity: 166
Deficiencies: 2
Date: Oct 28, 2024
Visit Reason
An unannounced annual inspection visit was conducted to evaluate compliance with regulatory requirements at Merrill Gardens at Campbell.
Findings
The inspection found the facility generally maintained safety and environmental standards, including proper food storage, emergency preparedness, and medication management. However, deficiencies were cited related to staff CPR/first aid training and the lack of updated physician's reports for two residents with neurocognitive disorders.
Deficiencies (2)
3 out of 8 staff records did not contain CPR/first aid training, posing an immediate health, safety or personal rights risk to persons in care.
Resident R2 and R3 records did not contain updated physician's reports within the year, despite having neurocognitive disorder, posing an immediate health, safety or personal rights risk.
Report Facts
Residents' records reviewed: 7
Staff records reviewed: 8
Staff records missing CPR/first aid training: 3
Residents missing updated physician's reports: 2
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Bradley Burgoyne | Administrator | Met with Licensing Program Analyst during inspection and named in findings related to deficiencies |
| Marcella Tarin | Licensing Program Analyst | Conducted the inspection and authored the report |
Inspection Report
Annual Inspection
Census: 148
Capacity: 166
Deficiencies: 2
Date: Oct 28, 2024
Visit Reason
An unannounced annual inspection visit was conducted to evaluate compliance with regulatory requirements at Merrill Gardens at Campbell.
Findings
The facility was found to be generally compliant with environmental, safety, and medication storage standards. However, deficiencies were cited related to incomplete staff CPR/first aid training and outdated physician's reports for residents with neurocognitive disorders.
Deficiencies (2)
Three out of eight staff records did not contain CPR/first aid training, violating the requirement to have trained staff on duty at all times.
Resident records for two residents with neurocognitive disorder did not contain updated physician's reports within the year as required.
Report Facts
Staff records missing CPR/first aid training: 3
Resident records missing updated physician's reports: 2
Facility capacity: 166
Facility census: 148
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Bradley Burgoyne | Administrator | Met with Licensing Program Analyst during inspection and named in findings related to deficiencies |
| Marcella Tarin | Licensing Program Analyst | Conducted the inspection and authored the report |
| Jin Jackie | Licensing Program Manager | Supervisor overseeing the inspection |
Inspection Report
Complaint Investigation
Census: 150
Capacity: 166
Deficiencies: 0
Date: Oct 8, 2024
Visit Reason
The inspection was conducted as an unannounced complaint investigation visit following an allegation that facility staff pinched and slapped a resident's face.
Complaint Details
The complaint alleged that facility staff member S1 pinched and slapped resident R1's face when R1 refused to be fed. Multiple staff and residents interviewed did not witness the incident. The resident has neurocognitive impairment and showed no signs of injury. The facility suspended staff S1 during the investigation. The allegation was found unsubstantiated by both the facility and the Department.
Findings
After interviews with staff, residents, and family members, and review of relevant reports, no evidence was found to substantiate the allegation. The facility's internal investigation also concluded the allegation was unsubstantiated, and no injuries or signs of abuse were observed on the resident.
Report Facts
Capacity: 166
Census: 150
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Bradley Burgoyne | Administrator | Met during investigation and provided statements regarding the incident and internal investigation |
| Steve Chang | Licensing Program Analyst | Conducted the unannounced complaint investigation visit |
| Will Carter | Guest Service Director | Met during investigation |
Inspection Report
Complaint Investigation
Census: 154
Capacity: 166
Deficiencies: 0
Date: May 2, 2024
Visit Reason
The visit was an unannounced Case Management - Incident inspection to follow up on a self-reported incident where staff S1 was allegedly observed hitting resident R1 on the back of the head.
Complaint Details
The complaint involved an allegation that staff S1 hit resident R1 on the back of the head. Staff S1 was not present during the visit and was not interviewed. The complaint was not substantiated as no deficiencies were cited.
Findings
During the visit, resident records for R1 and training records for S1 were reviewed, and a wellness check and observation of R1 were conducted. No deficiencies were cited at this time according to California Code of Regulations Title 22.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Bradley Burgoyne | Administrator | Met with during the inspection and report review. |
| David Marrufo | Licensing Program Analyst | Conducted the unannounced Case Management - Incident visit. |
Inspection Report
Complaint Investigation
Census: 154
Capacity: 166
Deficiencies: 0
Date: May 2, 2024
Visit Reason
The visit was conducted to follow up on an incident self-reported by the facility in which staff S1 was allegedly observed to have hit resident R1 on the back of the head.
Complaint Details
The complaint involved an allegation that staff S1 hit resident R1 on the back of the head. Staff S1 was not present during the visit and was not interviewed. Resident records and staff training records were reviewed. The complaint was not substantiated as no deficiencies were cited.
Findings
No deficiencies were cited at this time as per California Code of Regulations Title 22. A wellness check and observation of resident R1 were conducted during the visit.
Report Facts
Capacity: 166
Census: 154
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Bradley Burgoyne | Administrator | Met with Licensing Program Analyst during the visit and reviewed the report |
| David Marrufo | Licensing Program Analyst | Conducted the unannounced Case Management - Incident visit |
Inspection Report
Census: 146
Capacity: 166
Deficiencies: 0
Date: Jun 7, 2023
Visit Reason
Licensing Program Analyst Ryker Heberle conducted an unannounced case management visit regarding an incident report received detailing a resident elopement from the facility.
Findings
The resident (R1) eloped from the memory care unit but did not leave the facility. The facility implemented multiple corrective actions including increased staffing, in-service training, and security changes. No deficiencies were cited during the visit.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ryker Heberle | Licensing Program Analyst | Conducted the unannounced case management visit |
| Sarum Talivaa | Resident Care Director | Met with Licensing Program Analyst and reviewed the report |
| Scott Shahade | Facility General Manager | Provided details regarding the resident elopement |
Inspection Report
Census: 146
Capacity: 166
Deficiencies: 0
Date: Jun 7, 2023
Visit Reason
An unannounced case management visit was conducted regarding an incident report detailing a resident elopement from the facility.
Findings
The resident eloped from the memory care unit but did not leave the facility. The facility has taken multiple corrective actions including increased staffing, training, and security changes. No deficiencies were cited during the visit.
Report Facts
Capacity: 166
Census: 146
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Sarum Talivaa | Resident Care Director | Met during the visit and involved in the incident report discussion |
| Scott Shahade | General Manager | Met during the visit and involved in the incident report discussion |
Inspection Report
Annual Inspection
Census: 154
Capacity: 166
Deficiencies: 0
Date: Oct 13, 2022
Visit Reason
Licensing Program Analyst Ryker Heberle conducted an annual inspection as a required 1-year unannounced visit to evaluate facility compliance.
Findings
The facility was found to be in compliance with no deficiencies or advisory notes cited. COVID-19 infection control measures were in place with 100% vaccination rates for staff and residents. Safety equipment and emergency exits were properly maintained and functioning.
Report Facts
Facility capacity: 166
Census: 154
Facility water temperature: 110.2
Facility water temperature: 114.7
Facility temperature range: 68
Facility temperature range: 77
Fire extinguisher last inspection: 2022
PPE supply duration: 30
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ryker Heberle | Licensing Program Analyst | Conducted the annual inspection |
| Sarum Talivaa | Residential Services Manager | Met with the Licensing Program Analyst during inspection |
| Joyce Welch | Administrator | Facility administrator providing information about COVID-19 policies |
Inspection Report
Annual Inspection
Census: 154
Capacity: 166
Deficiencies: 0
Date: Oct 13, 2022
Visit Reason
Licensing Program Analyst Ryker Heberle conducted an annual inspection as a required 1-year unannounced visit to evaluate the facility's compliance with regulations.
Findings
The facility was found to be in compliance with no deficiencies or advisory notes cited. COVID-19 infection control measures were in place with 100% vaccination rates for staff and residents. Safety equipment and emergency exits were properly maintained and functioning.
Report Facts
Facility water temperature range: Measured between 110.2°F and 114.7°F
Facility temperature range: Measured between 68°F and 77°F
Fire extinguisher last inspection date: 2022
PPE supply duration: 30
COVID-19 vaccination rate: 100
COVID-19 vaccination rate: 100
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Sarum Talivaa | Residential Services Manager | Met with Licensing Program Analyst during inspection |
| Ryker Heberle | Licensing Program Analyst | Conducted the annual inspection |
Inspection Report
Annual Inspection
Census: 155
Capacity: 166
Deficiencies: 0
Date: Oct 12, 2021
Visit Reason
An annual unannounced inspection was conducted as a required one-year visit to evaluate compliance with licensing regulations.
Findings
No deficiencies were cited during the inspection. Advisory notes were issued regarding minor issues such as missing ceiling tiles due to water damage and lack of handwashing signs in public bathrooms. The facility demonstrated compliance with COVID-19 mitigation measures and had adequate supplies of PPE.
Report Facts
Facility capacity: 166
Census: 155
Facility temperature range: 68-79
Water temperature range: 115.5-116.0
PPE supply duration: 30
Fire extinguisher last inspection: 2021
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Joyce Welch | General Manager | Met with Licensing Program Analyst during inspection |
| Ryker Heberle | Licensing Program Analyst | Conducted the annual inspection |
Inspection Report
Annual Inspection
Census: 155
Capacity: 166
Deficiencies: 0
Date: Oct 12, 2021
Visit Reason
The inspection was an unannounced required annual inspection to evaluate compliance with licensing regulations at the assisted living facility.
Findings
No deficiencies were cited during the inspection. Advisory notes were issued regarding minor issues such as missing ceiling tiles due to a recent water leak and lack of handwashing signs in some public bathrooms. The facility demonstrated compliance with COVID-19 mitigation measures, including high vaccination rates and availability of PPE.
Report Facts
Facility temperature range: Facility temperature noted between 68°F and 79°F
Facility water temperature range: Facility water temperature measured between 115.5°F and 116.0°F
PPE supply duration: 30
COVID-19 vaccination rate for staff: 100
COVID-19 vaccination rate for residents: 99
Fire extinguisher last inspection date: 202103
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Joyce Welch | General Manager | Met with Licensing Program Analyst during inspection |
| Ryker Heberle | Licensing Program Analyst | Conducted the annual inspection |
| Sarah Yip | Licensing Program Manager | Named in report header |
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