Inspection Reports for
MorningStar Assisted Living & Memory Care at West San Jose

The complaint alleged that due to lack of supervision, a resident engaged in sexual relations with another resident, and that staff did not ensure residents' laundry was done. The investigation included interviews with staff, residents, and corporate representatives, review of surveillance footage, incident reports, physician reports, and care plans. The complaint was found to be unfounded.

The investigation found the allegation of lack of supervision resulting in sexual relations between residents to be unfounded, with no injuries or distress observed and no complaints from families or authorities. The allegation regarding laundry service was also unfounded, with the facility providing scheduled laundry service and no complaints from residents.

The complaint included two allegations: 1) Facility did not provide resident with transportation to medical appointment. 2) Facility did not adhere to Admission Agreement by charging resident for services not rendered. The investigation included interviews with previous and current Executive Directors and staff, review of transportation logs, admission agreements, billing statements, and refund checks. The complaint was found to be unfounded.

The investigation found that the facility provided transportation services as requested by the resident, who refused emergency transportation offers. The facility also adhered to the admission agreement refund policy by refunding 80% of the community fee to the resident who moved out within one month. The allegations were determined to be unfounded.

The inspection found no deficiencies. The facility was toured thoroughly, including all floors and key areas, and all safety equipment, fire alarms, and environmental conditions were observed to be in compliance. First aid kits, lighting, elevators, evacuation chairs, and fire drills were all found to be compliant.

The complaint included multiple allegations about pest infestation, temperature control, utensil sanitation, food safety, and staff hygiene. After inspection, interviews, and review of records, the complaint was found to be unfounded with no citations issued.

The investigation found no evidence of cockroaches or rodents, proper refrigerator and freezer temperatures were maintained, utensils were cleaned and sanitized after each use, food items were stored and prepared safely, and staff observed appropriate personal hygiene and food service sanitation practices. The allegations were determined to be unfounded.

The Licensing Program Analyst conducted interviews, reviewed reports, and toured the resident's room. The case requires further investigation.

The visit was complaint-related due to a death report and a fall incident involving resident R1. Further investigation is needed.

The Licensing Program Analyst conducted interviews with the Executive Director and staff, reviewed the resident's physician report, appraisal needs, service plan, and incident report, and toured the resident's room. The case requires further investigation.

The visit was complaint-related due to an incident of resident elopement. The report states the police did not provide a case number. The incident was the resident's first elopement. Further investigation is needed.

The resident left the facility around 12:00 PM and was found walking on the street at 1:09 PM without injury. The facility notified the resident's family and police. This was the resident's first elopement incident. The licensing analysts interviewed staff, the resident, and family, toured the facility, and reviewed the delayed egress door system. Further investigation is needed.

The inspection found no deficiencies. The facility was toured inside and out, with all safety equipment, environmental conditions, and documentation found to be in compliance.

The facility was found to be in compliance with no deficiencies noted. All safety systems, including fire alarms, emergency call systems, and medication storage, were tested and found functional. The facility is secured and meets regulatory requirements.

The applicant and administrator demonstrated understanding of community care facility licensing laws, including facility operation, admission policies, staffing, restrictive health conditions, general provisions, emergency preparedness, complaints and reporting, and pre-licensing readiness. Identification was verified and required documentation was obtained.