Inspection Reports for
MorningStar Assisted Living & Memory Care at West San Jose

The complaint alleged that due to lack of supervision, a resident engaged in sexual relations with another resident, and that staff did not ensure residents' laundry was done. The investigation included interviews with staff, residents, and corporate representatives, review of surveillance footage, incident reports, physician reports, and care plans. The complaint was found to be unfounded.

The investigation found the allegation of lack of supervision resulting in sexual relations between residents to be unfounded, with no injuries or distress observed and no complaints from families or authorities. The allegation regarding laundry service was also unfounded, with the facility providing scheduled laundry service and no complaints from residents.

The complaint involved a personal rights violation (SOC341) concerning resident R1, with video evidence showing staff S1 waking and attempting to change R1's brief against his/her wishes, resulting in combative behavior. Medication record discrepancies for residents R15 and R16 were also noted during the investigation. The case is under review and may warrant a follow-up visit.

During the complaint investigation, discrepancies were noted in medication records for residents R15 and R16. The incident involved staff S1 persistently attempting to change resident R1's brief despite refusal, leading to agitation and combative behavior. The case remains under review with a potential follow-up visit planned. No deficiencies were noted at this time.

The complaint investigation addressed allegations that unskilled staff performed glucose testing, expired medications were not disposed of properly, and the licensee/administrator failed to complete required staff training hours. Additional complaints included poor food quality and inadequate staffing. After interviews with residents, staff, administrators, and review of records and policies, all allegations were found to be unfounded or unsubstantiated.

The investigation found all allegations to be unfounded or unsubstantiated. Staff did not perform glucose testing without qualifications, expired medications were properly disposed of according to facility procedures, and staff training records were complete. Complaints about food quality and staffing levels were also found to be unsubstantiated based on interviews and records review.

The complaint alleged that staff handled residents roughly and stole residents' medication. Multiple interviews with staff and residents, as well as medication record reviews, found no evidence to support these allegations. The complaint was determined to be unfounded.

The investigation found the allegations to be unfounded based on interviews with staff and residents and review of medication records, concluding that the allegations were false or without reasonable basis.

The complaint included two allegations: 1) Facility did not provide resident with transportation to medical appointment. 2) Facility did not adhere to Admission Agreement by charging resident for services not rendered. The investigation included interviews with previous and current Executive Directors and staff, review of transportation logs, admission agreements, billing statements, and refund checks. The complaint was found to be unfounded.

The investigation found that the facility provided transportation services as requested by the resident, who refused emergency transportation offers. The facility also adhered to the admission agreement refund policy by refunding 80% of the community fee to the resident who moved out within one month. The allegations were determined to be unfounded.

The inspection found no deficiencies. The facility was toured thoroughly, including all floors and key areas, and all safety equipment, fire alarms, and environmental conditions were observed to be in compliance. First aid kits, lighting, elevators, evacuation chairs, and fire drills were all found to be compliant.

The complaint included multiple allegations about pest infestation, temperature control, utensil sanitation, food safety, and staff hygiene. After inspection, interviews, and review of records, the complaint was found to be unfounded with no citations issued.

The investigation found no evidence of cockroaches or rodents, proper refrigerator and freezer temperatures were maintained, utensils were cleaned and sanitized after each use, food items were stored and prepared safely, and staff observed appropriate personal hygiene and food service sanitation practices. The allegations were determined to be unfounded.

The Licensing Program Analyst conducted interviews, reviewed reports, and toured the resident's room. The case requires further investigation.

The visit was complaint-related due to a death report and a fall incident involving resident R1. Further investigation is needed.

The Licensing Program Analyst conducted interviews with the Executive Director and staff, reviewed the resident's physician report, appraisal needs, service plan, and incident report, and toured the resident's room. The case requires further investigation.

The facility had previously been cited for failing to provide necessary care and supervision to meet R1's needs, resulting in elopement. During this visit, the Licensing Program Analyst reviewed the new alarm system, updated service plan, staff response protocols, training logs, and door check protocols. No new citations were noted at this visit.

The complaint alleged staff neglect or lack of supervision resulting in a resident leaving unassisted, failure to send a written incident report, and lack of an appraisal needs and service plan for the resident. The complaint was investigated and found to be unfounded.

The investigation found that the resident was able to leave the facility unassisted based on physician reports and staff/family interviews. The resident left the facility but returned without injury, and the incident was not considered an elopement. The facility did not send a written incident report as required, and the appraisal needs and service plan for the resident were not fully completed but were in progress. The allegations were determined to be unfounded.

The visit was complaint-related due to an incident of resident elopement. The report states the police did not provide a case number. The incident was the resident's first elopement. Further investigation is needed.

The resident left the facility around 12:00 PM and was found walking on the street at 1:09 PM without injury. The facility notified the resident's family and police. This was the resident's first elopement incident. The licensing analysts interviewed staff, the resident, and family, toured the facility, and reviewed the delayed egress door system. Further investigation is needed.

The visit was complaint-related due to an incident report of a resident elopement. The incident was substantiated as the resident was found outside the facility without injury. Further investigation was needed.

The resident (R1) was found outside the facility without injury after eloping around 12:00 PM on 01/18/2025. The facility notified the family and police, and this was R1's first elopement incident. The licensing analysts interviewed staff, toured the facility, and requested additional documentation for further investigation.

The inspection found no deficiencies. The facility was toured inside and out, with all safety equipment, environmental conditions, and documentation found to be in compliance.

The inspection found no deficiencies. The facility was in compliance with safety, environmental, and administrative standards including fire safety equipment, medication storage, and resident accommodations.

The facility was inspected thoroughly including resident apartments, medication areas, common areas, and safety features. No deficiencies were noted during the inspection, and all safety and compliance measures were found to be in good working order.

The facility was found to be in compliance with no deficiencies noted. All safety systems, including fire alarms, emergency call systems, and medication storage, were tested and found functional. The facility is secured and meets regulatory requirements.

The applicant and administrator demonstrated understanding of community care facility licensing laws, including facility operation, admission policies, staffing, restrictive health conditions, general provisions, emergency preparedness, complaints and reporting, and pre-licensing readiness. Identification was verified and required documentation was obtained.

The applicant and administrator demonstrated understanding of community care facility licensing laws, including facility operation, admission policies, staffing, health conditions, general provisions, emergency preparedness, complaints and reporting, and pre-licensing readiness. Identification was verified and required documentation was obtained.