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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 208th out of 256 homes in Missouri.| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 16m per day | ▼ 43% State avg: 28m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 48m per day | ▲ 17% State avg: 41m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 4m per day | ▼ 11% State avg: 2h 20m per day · National avg: 2h 21m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 50m per day | ▼ 7% State avg: 3h 3m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 3m per day | ▲ 50% State avg: 2m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 10m per day | ▼ 50% State avg: 20m per day · National avg: 29m per day |
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
12% of new residents, usually for short-term rehab.
49% of new residents, often for short stays.
39% of new residents, often for long-term daily care.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #29 / 263Payroll — State benchmarkedThis home is ranked 29th out of 263 homes in Missouri.Shows total annual staff payroll benchmarked to the Missouri average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Higher than the Missouri average: 66.6%New Mark Rehab and Healthcare Center is legally operated by New Mark Operator Llc, and administrated by Devan Bestgen.
In Missouri, the Department of Health and Senior Services, Division of Regulation and Licensure performs the inspections and unannounced surveys required for all long-term care providers.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Missouri state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies are formal regulatory issues recorded during state inspections.
| Metric | This Facility | MO Average | vs. MO Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 40 | 35 | This facility has 14% more total deficiencies than a typical Missouri nursing home (40 vs. MO avg 35). Click this badge to view the full Missouri ranking.↑ 14% worse |
|
Deficiencies per year
Average deficiencies per year since 2022.
| 10 | 8.8 | This facility has 14% more deficiencies per year than a typical Missouri nursing home (10 vs. MO avg 8.8). Click this badge to view the full Missouri ranking.↑ 14% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 4 | 5 | This facility has 20% fewer deficiencies per inspection than a typical Missouri nursing home (4 vs. MO avg 5). Click this badge to view the full Missouri ranking.↓ 20% better |
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | MO Average | vs. MO Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 10 | 7 | This facility has 43% more total inspections than a typical Missouri nursing home (10 vs. MO avg 7). Click this badge to view the full Missouri ranking.↑ 43% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on December 31, 2025, identified deficiencies related to the facility’s failure to timely report and properly investigate an alleged sexual abuse incident involving residents. Earlier inspections showed a pattern of deficiencies in resident care, including issues with abuse prevention, wound care, pressure ulcer management, and discharge planning. Complaint investigations substantiated cases of resident-to-resident abuse, inadequate supervision leading to injury, and failures in timely reporting and investigation of incidents. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s inspection history reflects ongoing challenges with resident safety and care processes, with no clear trend of improvement or worsening over time.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsMissouri average 6.6
Last Health inspection on Sep 2025
Missouri average 36.5
Missouri average 5.67
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
34 of 42 citations resulted from standard inspections; 5 of 42 resulted from complaint investigations; and 3 of 42 came from combined inspections (standard and complaint).
100% better than Missouri averageMissouri average: 0.7
300% worse than Missouri averageMissouri average: 1
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New Mark Rehab and Healthcare Center is located in KANSAS CITY, Missouri.
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134.4 miles from city center
Estimated distance in miles from Kansas City's city center to New Mark Rehab and Healthcare Center's address, calculated via Google Maps.
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Reporting period: April 1 – June 30, 2025 (Q2 2025). Source: CMS Payroll-Based Journal report.
155% better than Missouri average
0% compared with Missouri average
This data comes from the CMS Payroll-Based Journal report covering April 1 – June 30, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hoursThis role is partially covered by contractors.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hoursThis role is partially covered by contractors.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hoursThis role is partially covered by contractors.
This data comes from the CMS Payroll-Based Journal report covering April 1 – June 30, 2025.
Total hours from contractors
9,790 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering April 1 – June 30, 2025.
| Certified Nursing Assistant | 86 | 146 | 232 | 23,271 | 91 | 100% | 7.8 |
| Licensed Practical Nurse | 29 | 58 | 87 | 11,834 | 91 | 100% | 8.4 |
| Physical Therapist | 23 | 0 | 23 | 6,835 | 91 | 100% | 8.6 |
| Medication Aide/Technician | 19 | 28 | 47 | 6,221 | 91 | 100% | 8.8 |
| Registered Nurse | 15 | 9 | 24 | 2,349 | 90 | 99% | 8.6 |
| Other Dietary Services Staff | 5 | 0 | 5 | 1,420 | 91 | 100% | 7.5 |
| Clinical Nurse Specialist | 4 | 0 | 4 | 1,202 | 78 | 86% | 9.2 |
| Speech Language Pathologist | 0 | 9 | 9 | 850 | 76 | 84% | 4.7 |
| Mental Health Service Worker | 4 | 0 | 4 | 802 | 75 | 82% | 7.6 |
| Administrator | 2 | 0 | 2 | 688 | 62 | 68% | 8 |
| Physical Therapy Aide | 0 | 5 | 5 | 603 | 74 | 81% | 4.5 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 549 | 63 | 69% | 7.1 |
| Qualified Social Worker | 0 | 4 | 4 | 528 | 74 | 81% | 6.2 |
| RN Director of Nursing | 1 | 0 | 1 | 499 | 66 | 73% | 7.6 |
| Physical Therapy Assistant | 0 | 2 | 2 | 453 | 60 | 66% | 6.5 |
| Nurse Practitioner | 2 | 0 | 2 | 304 | 38 | 42% | 8 |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
104Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
14.8
35% worse than Missouri averageMissouri average: 10.9
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
24.5
26% worse than Missouri averageMissouri average: 19.5
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
22.0%
11% worse than Missouri averageMissouri average: 19.8%
Percent of long-stay residents whose ability to move independently worsened
32.4%
57% worse than Missouri averageMissouri average: 20.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
19.2%
6% worse than Missouri averageMissouri average: 18.1%
Percent of long-stay residents experiencing one or more falls with major injury
8.2%
102% worse than Missouri averageMissouri average: 4.0%
Percent of long-stay high risk residents with pressure ulcers
3.1%
38% better than Missouri averageMissouri average: 5.0%
Percent of long-stay residents with a urinary tract infection
1.6%
41% better than Missouri averageMissouri average: 2.7%
Percent of long-stay residents who lose too much weight
8.4%
51% worse than Missouri averageMissouri average: 5.6%
Percent of long-stay residents who have depressive symptoms
15.7%
22% worse than Missouri averageMissouri average: 12.8%
Percent of long-stay residents who received an antipsychotic medication
19.0%
14% better than Missouri averageMissouri average: 22.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
90.3%
6% better than Missouri averageMissouri average: 85.2%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.3%
In line with Missouri averageMissouri average: 90.9%
Number of hospitalizations per 1,000 long-stay resident days.
1.36
35% better than Missouri averageMissouri average: 2.08
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.25
47% better than Missouri averageMissouri average: 2.35
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
52.4%
21% worse than Missouri averageMissouri average: 66.6%
Percent of short-stay residents who newly received an antipsychotic medication
3.1%
42% worse than Missouri averageMissouri average: 2.2%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
45.9%
28% worse than Missouri averageMissouri average: 63.5%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
23.8%
6% better than Missouri averageMissouri average: 25.3%
Percentage of short-stay residents who had an outpatient emergency department visit.
12.4%
7% better than Missouri averageMissouri average: 13.4%
Percentage of SNF residents who experience falls with major injury during their stay.
5.3%
583% worse than Missouri averageMissouri average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
41.2%
23% worse than Missouri averageMissouri average: 53.7%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
89% lower than Missouri averageMissouri average: $73K
59% fewer fines than Missouri averageMissouri average: 2.4
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Missouri averageMissouri average: 0.7
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Feb 13, 2024 · $8K
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 13, 2024Last updated: Jan 2026
The information below is reported by the Missouri Department of Health and Senior Services, Division of Regulation and Licensure.
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NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Kansas City (Downtown Kansas City) | 56 | 76.7% | +15% | 5.73 | -9% | +53% | $16.0k | 34 | 5.7 | 1 | 44 | 94 | Cassidy Mccrite | $8.2M | $5.7M | 69.9% | 265869 | ||||
| Ignite Medical Resort Kansas City LLC |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Kansas City | 90 | 90.0% | +35% | 2.95 | +58% | -21% | $6.4k | 35 | 5.8 | 1 | 80 | 94 | Hageman Investments LLC | $18.6M | $5.1M | 27.5% | 265872 | ||||
| Rehab of Kansas City South |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Kansas City (Downtown Kansas City) | 100 | 83.0% | +25% | 2.79 | -89% | -25% | $0 | 46 | 3.5 | - | 92 | 94 | David Mercier | $9.6M | $4.9M | 51.1% | 265758 | ||||
| New Mark Rehab and Healthcare Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Kansas City (Downtown Kansas City) | 199 | 56.5% | -15% | 3.13 | -32% | -16% | $8.0k | 42 | 6.0 | 4 | 158 | 94 | New Mark Operator LLC | $10.9M | $7.4M | 67.9% | 265308 |
Historical financial and operational data for New Mark Rehab and Healthcare Center based on CMS SNF Cost Reports.
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New Mark Rehab and Healthcare Center is in the Downtown Kansas City neighborhood of KANSAS CITY.
The legal owner and operator of New Mark Rehab and Healthcare Center is New Mark Operator Llc.
New Mark Rehab and Healthcare Center has a walk score of 94. Walker's paradise. Daily errands do not require a car, with many shops and services nearby.
New Mark Rehab and Healthcare Center's occupancy is 81%.
Devan Bestgen is the administrator of New Mark Rehab and Healthcare Center.
New Mark Rehab and Healthcare Center has 199 beds.
Yes — there are 5 photos of New Mark Rehab and Healthcare Center in the photo gallery on this page.
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