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New Pond Village
Nursing Home, Assisted Living, Independent Living & Memory Care · Walpole, MA
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Exterior view of New Pond Village with greenery Outdoor seating area with flowers and building in background Cozy common area with comfortable seating and a fireplace Bright kitchen area with modern cabinetry and seating Gazebo surrounded by vibrant flowers and greenery Exercise equipment in a fitness area Tastefully arranged dining table in a bright room Residents dining together in a cheerful lunch setting Staff member serving food in the dining room

New Pond Village

Nursing Home, Assisted Living, Independent Living & Memory Care · Walpole, MA
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
180 Main St, Walpole, MA 02081 View map Calculator: See prices in your area
New Pond Village accepts Medicare, Medicaid, and private pay.
Calculator: See prices in your area
New Pond Village accepts Medicare, Medicaid, and private pay.

Overview of New Pond Village

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Situated in the beautiful neighborhood of Walpole, MA, the New Pond Village is a trusted senior living community that offers independent living, assisted living, and memory care services. This community provides a relaxed and maintenance free living for all its residents. Spacious and cozy accommodations tailored to the needs of its residents are available. With a dedicated and trained team, residents can avail varying levels of care and support through its Lifecare contract. In terms of memory care, those with cognitive conditions are supported by certified dementia practitioners.

Experience its top-notch amenities and services including housekeeping and laundry services and on-site salon and barbershop. Indulge in gourmet dining experience prepared a talented culinary team. Participate in a full calendar of activities to further enhance wellness and social engagements. With the New Pond Village, seniors are assured of a wonderful retirement experience.

Facility Direct Line (774) 203-9071
Facility Direct Line (774) 203-9071
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Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.

Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to state averages

Total nursing care / resident Info Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 51m per day
Rank #43 / 93Nurse hours — State benchmarkedThis home is ranked 43rd out of 93 homes in Massachusetts. Shows adjusted nurse hours per resident per day benchmarked to the Massachusetts average, with a ranking across 93 Massachusetts facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Rankings are based only on facilities in Massachusetts that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs avg
Staff typeHours / Day / Residentvs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 27m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 1h 4m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 2h 12m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 3h 16m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation. 5m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent. 12m per day

Capacity and availability

Avg. Length of Stay
101 days
Bed community size
64-bed community Rank #200 / 280Bed count — State benchmarkedThis home is ranked 200th out of 280 homes in Massachusetts. Shows this facility's certified or reported bed count compared to other Massachusetts facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Rankings are based only on facilities in Massachusetts that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Years in operation
29 years in operation Rank #56 / 180Years in operation — State benchmarkedThis home is ranked 56th out of 180 homes in Massachusetts. Shows how long this facility has been in operation compared to other Massachusetts facilities. Longer operating histories may benefit residents, families, and staff.Rankings are based only on facilities in Massachusetts that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 25 / 100 Rank #379 / 499Walk Score — State benchmarkedThis home is ranked 379th out of 499 homes in Massachusetts. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Massachusetts facilities. Higher scores benefit residents, families, and staff.Rankings are based only on facilities in Massachusetts that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: C (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy

Occupancy rate
92%
Rank #25 / 96Occupancy rate — State benchmarkedThis home is ranked 25th out of 96 homes in Massachusetts. Shows this facility's occupancy rate versus the Massachusetts average, with its Statewide rank out of 96. Higher occupancy signals strong local demand and financial stability.Rankings are based only on facilities in Massachusetts that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Higher than the Massachusetts average: 71.7%
Occupied beds
59 / 64
Average occupied beds in Massachusetts homes 97 beds

Awards

Boston Magazine Top Senior Living Community
U.S. News & World Report Best Independent Living Community
U.S. News & World Report Best Memory Care

License Details

Year Opened2017

Ownership & Operating Entity

Profit StatusFor-profit

Type Of Units

Traditional
49 units
Special Care
15 units
Low Income Rooms Yes/No from payment or funding tags indicating low-income accessibility options in state disclosures—not a determination of personal eligibility.
No
Total beds
64 units

Staffing

Key information about the people who lead and staff this community.

Leadership

ContactTom Grape, Chairperson/CEO

Staffing & Medical

1 service
Not co-located with a nursing home

Contact Information

Fax(508) 668-8893
Business HoursMonday-Friday 9:00am- 5:00pm

Amenities & Lifestyle

Restaurant Style Dining Options
On- And Off-Campus Activities
Individualized Care
Comfortable Apartment Homes
Large Secure Courtyard
Customized Dining Experience
Pets Welcome
Casual Atmosphere
On- And Off-Campus Entertainment & Excursions

Contact New Pond Village

Health Inspection History

Inspections since 2020
Total health inspections 5

State average N/A

Last Health inspection on Sep 2024

Total health citations
17 Rank #27 / 93Health citations — State benchmarkedThis home is ranked 27th out of 93 homes in Massachusetts. Shows this facility's total health deficiency citations benchmarked to the Massachusetts State average, with a ranking across all 93 MA facilities. Lower citation counts earn a better rank.Rankings are based only on facilities in Massachusetts that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average N/A

Citations per inspection
3.4 Rank #11 / 93Citations per inspection — State benchmarkedThis home is ranked 11th out of 93 homes in Massachusetts. Shows average deficiency citations per CMS inspection for this facility versus the Massachusetts mean across 93 facilities with citation data. Lower is better.Rankings are based only on facilities in Massachusetts that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average N/A

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

15 of 17 citations resulted from standard inspections; and 2 of 17 resulted from complaint investigations.

Breakdown of citation severity (last 6 years)
Critical health citations
0
In line with State average

State average: N/A

Serious health citations
1
In line with State average

State average: N/A

0 critical citations State average: N/A
1 serious citation State average: N/A
15 moderate citations State average: N/A
1 minor citation State average: N/A
Citations history (last 6 years)
Infection Control moderate citation Sep 04, 2024
Corrected
Pharmacy moderate citation Sep 04, 2024
Corrected
Quality of Care moderate citation Sep 04, 2024
Corrected
Care Planning minor citation Sep 04, 2024
Corrected

Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 167
Employees 160
Contractors 7
Staff to resident ratio 1.31 : 1
0% compared with State average

State average ratio: 0 : 0

Avg staff/day 78
Average shift 7.8 hours
0% compared with State average

State average: 0 hours

Total staff hours (quarter) 56,259

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff Info All 9 RN Staff are full-time employees. No contractors work on this role. 9
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.8 hours
Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff Info All 26 LPN Staff are full-time employees. No contractors work on this role. 26
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.1 hours
Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff Info All 83 CNA Staff are full-time employees. No contractors work on this role. 83
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8 hours

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.

Total hours from contractors

1.9%

1,045 contractor hours this quarter

Feeding Assistant: 3 Qualified Activities Professional: 1 Medical Director: 1 Occupational Therapy Assistant: 1 Other Physician: 1

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant8308327,34192100%8
Licensed Practical Nurse2602611,06592100%8.1
Registered Nurse9092,8079098%7.8
Other Dietary Services Staff7072,60592100%7.4
Clinical Nurse Specialist5052,4007076%7.9
RN Director of Nursing6062,2669098%8.2
Physical Therapy Assistant4041,2546773%7
Respiratory Therapy Technician7071,01392100%6.8
Mental Health Service Worker2021,0006470%8.9
Speech Language Pathologist3038657278%6.5
Feeding Assistant0337486470%7
Nurse Practitioner1014826166%7.9
Administrator1014816267%7.8
Dietitian1014806065%8
Qualified Social Worker2024386672%6.6
Occupational Therapy Aide1013764751%8
Physical Therapy Aide2023445762%4.5
Medical Director0111822628%7
Occupational Therapy Assistant01159910%6.5
Qualified Activities Professional011451415%3.2
Other Physician0111122%5.5
83 Certified Nursing Assistant
% of Days 100%
26 Licensed Practical Nurse
% of Days 100%
9 Registered Nurse
% of Days 98%
7 Other Dietary Services Staff
% of Days 100%
5 Clinical Nurse Specialist
% of Days 76%
6 RN Director of Nursing
% of Days 98%
4 Physical Therapy Assistant
% of Days 73%
7 Respiratory Therapy Technician
% of Days 100%
2 Mental Health Service Worker
% of Days 70%
3 Speech Language Pathologist
% of Days 78%
3 Feeding Assistant
% of Days 70%
1 Nurse Practitioner
% of Days 66%
1 Administrator
% of Days 67%
1 Dietitian
% of Days 65%
2 Qualified Social Worker
% of Days 72%
1 Occupational Therapy Aide
% of Days 51%
2 Physical Therapy Aide
% of Days 62%
1 Medical Director
% of Days 28%
1 Occupational Therapy Assistant
% of Days 10%
1 Qualified Activities Professional
% of Days 15%
1 Other Physician
% of Days 2%
View All Staffing Data

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 11.6
13% worse than State average

State average: 10.2

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 25.1
26% worse than State average

State average: 20.0

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 21.2%
13% worse than State average

State average: 18.7%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 20.9%
8% worse than State average

State average: 19.3%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 33.3%
51% worse than State average

State average: 22.1%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 4.4%
24% worse than State average

State average: 3.6%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 3.9%
16% better than State average

State average: 4.7%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 1.7%
20% better than State average

State average: 2.1%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 7.4%
44% worse than State average

State average: 5.2%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 4.9%
54% better than State average

State average: 10.7%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 7.5%
63% better than State average

State average: 20.3%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 100.0%
9% better than State average

State average: 91.9%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 93.9%
In line with State average

State average: 94.8%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 92.0%
20% better than State average

State average: 76.7%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.6%
56% better than State average

State average: 1.3%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 86.7%
12% better than State average

State average: 77.7%

Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.

Breakdown by payment type

Medicare

46% of new residents, usually for short-term rehab.

Typical stay 21 days

Private pay

53% of new residents, often for short stays.

Typical stay 2 - 3 months

Medicaid

1% of new residents, often for long-term daily care.

Typical stay 12 - 13 years

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 127
Medicare
19
15% of residents
Medicaid
78
61.4% of residents
Private pay or other
30
23.6% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

For-profit
Operated by a business corporation.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$17.7M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$41.2K
For-profit Operated by a business corporation.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$17.7M Rank #50 / 96Revenue — State benchmarkedThis home is ranked 50th out of 96 homes in Massachusetts. Shows this facility's annual revenue compared to the Massachusetts average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Rankings are based only on facilities in Massachusetts that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$41.2K
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$113.5K
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #33 / 96Payroll — State benchmarkedThis home is ranked 33rd out of 96 homes in Massachusetts. Shows total annual staff payroll benchmarked to the Massachusetts average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in Massachusetts that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$10.8M 61% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #21 / 96Payroll % — State benchmarkedThis home is ranked 21st out of 96 homes in Massachusetts. Shows payroll as a percentage of revenue versus the Massachusetts average. Well-run Massachusetts facilities typically land around 54–65% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in Massachusetts that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$6.9M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$17.7M
How we calculate these figures

This home is owned by Agewise Living Inc

Certified by the Centers for Medicare & Medicaid Services authority — CMS Certification Number: 225452

Show certification details

What does this home offer?

Room sizes icon
Room sizes icon

Room Sizes: 578 / 590 / 851 / 864 sq. ft

Housing options icon
Housing options icon

Housing Options: 1 Bed / 2 Bed / 3 Bed

Building type icon
Building type icon

Building Type: Mid-rise

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Most new residents arrive under private pay (53% of admissions), and a typical private pay stay runs around 2 - 3 months.

Admissions
470 total

Coverage residents most often arrive under.

Medicare 46%
Private pay 53%
Medicaid 1%
Discharges
471 total

Coverage residents most often leave under.

Medicare 42%
Private pay 56%
Medicaid 3%

Admissions and discharges reflect care patterns over time — they are not used to rate this facility.

How we assess these insights

Living Spaces & Floor Plans for New Pond Village

Places of interest near New Pond Village

Address 2.5 miles from city center Info Estimated distance in miles from Walpole's city center to New Pond Village's address, calculated via Google Maps. — 2 miles to nearest hospital (Norwood Hospital)

Calculate Travel Distance to New Pond Village

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Frequently Asked Questions about New Pond Village

What neighborhood is New Pond Village in?

New Pond Village is in the Plimptonville neighborhood of Walpole.

Is New Pond Village in a walkable area?

New Pond Village has a walk score of 25. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the occupancy rate at New Pond Village?

New Pond Village's occupancy is 92%.

How long has New Pond Village been in business?

According to the BBB and MA state health department records, New Pond Village has been operating for approximately 9 years.

Does New Pond Village operate as a for-profit or non-profit?

New Pond Village is registered as a for-profit in MA.

How many beds does New Pond Village have?

New Pond Village has 64 beds.

Are there photos of New Pond Village?

Yes — there are 9 photos of New Pond Village in the photo gallery on this page.

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