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Northlake House
Exterior view of Northlake House entrance Cozy resident room with floral decor and a bed Interior dining room setup with tables and chairs Interior seating area with patterned chairs and lamp Interior view of a reception area with desks

Northlake House

9108 Reames Rd, Charlotte, NC 28216 View map Calculator: See prices in your area
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Overview of Northlake House

Located in the charming city of Charlotte, North Carolina, Northlake House is a senior living community that offers exceptional memory care services in a cozy and inviting environment. The community is dedicated to providing the highest quality of care and aims to create a warm and nurturing atmosphere for its residents.

At Northlake House, the residents are considered part of the extended family. The community understands the importance of choosing the right place for quality memory care, whether it’s for oneself or a loved one. The memory care neighborhood is designed with the safety and comfort of the residents in mind, incorporating necessary security features. The dedicated team at Northlake House is passionate about enhancing the lives of the residents and ensuring a fulfilling and enjoyable experience for everyone in the community.

Facility Direct Line (980) 577-0143
Facility Direct Line (980) 577-0143
By The Numbers

Community insights.

Bed count Info A moderately sized community that may balance personal attention with shared amenities and social activities. 48 Rank #302 / 387Bed count — State benchmarkedThis home is ranked 302nd out of 387 homes we track in North Carolina for bed count. Shows this facility's certified or reported bed count compared to other North Carolina facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Smaller home · May offer a more intimate, personalized care environment.

Walk Score Info Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation. Rank #339 / 536Walk Score — State benchmarkedThis home is ranked 339th out of 536 homes we track in North Carolina for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across North Carolina facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
26 / 100

About this community

License Details

StatusActive
CountyMecklenburg
License NumberHAL-060-177

Safety & Compliance

Emergency SystemsEmergency response system available in each apartment.

Staffing

Key information about the people who lead and staff this community.

Leadership

ContactJulia Steingas, Director of Corporate Compliance (per state records, record updated Jun 2026)

Staffing & Medical

2 services
Licensed Nurses/CNAs
24-Hour Staffing

Additional Policies & Features

Pets Allowed
HousekeepingYes

Amenities & Lifestyle

Dining
Housekeeping
Scheduled Transportation
Activities
Pet Friendly
Activitieswellness programs, social groups, outings to area attractions, outings to restaurants, outings to community events

Pricing & Financial Information

Starting Price$5,410 per month

Contact Northlake House

Inspection History

In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.

Since 2018 · 8 years of data These figures come from state-published and/or federal inspection records. The period covered can vary depending on document availability. 30 deficiencies 9 inspections 1 penalty $1.5K fined 18 inspections with deficiencies

Penalties Info Civil monetary penalties issued by North Carolina regulators against this facility, including fines and total monetary penalties.

This Facility NC Average vs. NC Avg
  • Penalties Civil monetary penalties on record.
    1
    —
    —
  • Total amount fined Total dollar amount of penalties issued.
    $1.5k
    —
    —
Data reflects the most recent 8 years (since 2018).
  • 2024-04-19 $1,500 Paid in Full

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2018 vs. North Carolina state average
Overall vs. NC average 0 Worse No metrics in this bucket. 4 Better Metrics better than North Carolina average:
• Total deficiencies (35% below)
• Deficiencies per inspection (34% below)
• Inspections with deficiencies (58% below)
• Inspection deficiency rate (3% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityNC Averagevs. NC Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 3046 This facility has 35% fewer total deficiencies than a typical North Carolina assisted living residence (30 vs. NC avg 46).↓ 35% better
Deficiencies per inspection Info Average deficiencies per inspection. 3.35.01 This facility has 34% fewer deficiencies per inspection than a typical North Carolina assisted living residence (3.3 vs. NC avg 5.01).↓ 34% better

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityNC Averagevs. NC Avg
Total inspections Info Combined count of all inspections conducted at this facility. 921 This facility has had 57% fewer total inspections than the North Carolina average (9 vs. NC avg 21). More inspections can mean more regulatory scrutiny rather than worse care.↓ 57% fewer
Inspections with deficiencies Info Inspections that resulted in at least one regulatory deficiency. 819 This facility has 58% fewer inspections with deficiencies than a typical North Carolina assisted living residence (8 vs. NC avg 19).↓ 58% better
Inspection deficiency rate Info Percentage of inspections that resulted in at least one deficiency. 89%92% This facility has 3 percentage points lower inspection deficiency rate than a typical North Carolina assisted living residence (89% vs. NC avg 92%).↓ 3% better
Show Inspection Reports

Performance summary

Key indicators of commitment to quality care and safety.

Ratings

Division Of Health Service Rating
3/4

North Carolina average: 3 stars See full North Carolina ranking

Scores

DHSR Score
94.50 / 200

Quality score (0-200). Higher scores indicate better performance in inspections and compliance.

North Carolina average: 98 See full North Carolina ranking

Places of interest near Northlake House

Address 7.8 miles from city center Info Estimated distance in miles from Charlotte's city center to Northlake House's address, calculated via Google Maps. — 4.6 miles to nearest hospital (Novant Health Huntersville Medical Center)

Calculate Travel Distance to Northlake House

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Address

Compare Memory Care around Charlotte

Info below is compiled from the NC Dept. of Health & Human Services (NCDHHS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
NC DHSR Star Rating (0–4 stars). Issued by North Carolina's Division of Health Service Regulation based on annual facility inspections. Stars reflect overall compliance with state health and safety rules - 4 stars requires scores of 100+ on two consecutive annual inspections. Ratings can change between inspections if new violations or licensure actions occur.
DHSR Quality Score (/200). Each annual inspection starts at a base of 100 points. Facilities earn demerit points for violations and citations, and merit points for correcting issues, maintaining resident/family councils, sprinkler systems, and other quality programs. The "/200" display reflects the two most recent annual inspections combined - giving a longer-term view of compliance trends rather than a single snapshot.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Share of inspections that resulted in deficiencies, expressed as a percentage of total inspections in the window.
Housing or bed configuration options (e.g. studio, shared), often from facility-reported amenities and licensing details.
Terrabella Lake Norman
MC
AL
IL
Mooresville
120
Facility 120
NC AVG 72
Rank #35 / 387
Yes
46
Facility 46
NC AVG 36
Rank #186 / 536
100.0%
Facility 100.0%
NC AVG 70.6%
Rank #1 / 232
C+
96.00/200
Facility 96.00/200
NC AVG 92.2
Rank #205 / 321
13
92%
Facility 92%
NC AVG 91.8%
Rank #97 / 333
Suite / 1 Bed / 2 Bed
Brookdale South Charlotte
MC
AL
Charlotte (Wessex Square)
82
Facility 82
NC AVG 72
Rank #142 / 387
Yes
16
Facility 16
NC AVG 36
Rank #407 / 536
74.4%
Facility 74.4%
NC AVG 70.6%
Rank #124 / 232
A+
101.50/200
Facility 101.50/200
NC AVG 92.2
Rank #103 / 321
7
86%
Facility 86%
NC AVG 91.8%
Rank #53 / 333
Private Rooms / Semi-Private Rooms
Terrabella Little Avenue
MC
AL
Charlotte (Carmel)
62
Facility 62
NC AVG 72
Rank #222 / 387
Yes
72
Facility 72
NC AVG 36
Rank #24 / 536
98.4%
Facility 98.4%
NC AVG 70.6%
Rank #33 / 232
-
88.50/200
Facility 88.50/200
NC AVG 92.2
Rank #270 / 321
13
100%
Facility 100%
NC AVG 91.8%
Rank #138 / 333
Suite
Brookdale South Park
MC
Charlotte (Closeburn - Glenkirk)
56
Facility 56
NC AVG 72
Rank #280 / 387
Yes
50
Facility 50
NC AVG 36
Rank #150 / 536
82.1%
Facility 82.1%
NC AVG 70.6%
Rank #93 / 232
A+
93.50/200
Facility 93.50/200
NC AVG 92.2
Rank #233 / 321
12
100%
Facility 100%
NC AVG 91.8%
Rank #138 / 333
Apartment / Shared Apartment
Northlake House
MC
Charlotte (Wedgewood)
48
Facility 48
NC AVG 72
Rank #302 / 387
No
26
Facility 26
NC AVG 36
Rank #339 / 536
--
94.50/200
Facility 94.50/200
NC AVG 92.2
Rank #224 / 321
9
89%
Facility 89%
NC AVG 91.8%
Rank #71 / 333
-
View all Nearby Homes

Financial Assistance for
Memory Care in North Carolina

Northlake House is located in Charlotte, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.

Get Financial aid guidance

Community Alternatives Program for Disabled Adults

NC Medicaid CAP/DA

Age 65+ or disabled
General North Carolina resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
NC

High demand; waitlists common in urban areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($60/day) Home modifications ($1,500 avg.)

North Carolina Senior Care Options

NC SCO (via NFCSP)

Age Caregiver of someone 60+ (or with dementia)
General North Carolina resident.
Income Limits No strict limit; prioritizes low-income.
Asset Limits Not applicable.
NC

Limited slots; rural/urban balance.

Benefits
In-home respite (4-6 hours/day) Adult day care (~$60/day) Short-term facility care (up to 5 days)

Program of All-Inclusive Care for the Elderly (PACE)

North Carolina PACE (e.g., PACE of the Triad)

Age 55+
General NC resident (specific counties), NFLOC, safe with PACE support.
Income Limits (2025) ~$2,829/month (Medicaid-eligible); private pay option available.
Asset Limits $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
NC

Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).

Benefits
Personal care (5-7 hours/day) Medical care Meals Transportation Respite Therapies

In-Home Aide Services

North Carolina In-Home Aide Services

Age 60+
General NC resident, unable to perform 1+ ADL, at risk of nursing home placement.
Income Limits (2025) No strict cap; prioritizes low-income ~$24,980/year
Asset Limits Not assessed; need-based.
NC

Family can be aides; varies by county funding.

Benefits
Personal care (5-20 hours/week) Meal prep Respite (~5 days/year) Errands

Medicare Savings Program (MSP)

North Carolina Medicare Savings Program

Age 65+ or disabled
General NC resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
NC

Three tiers; no waitlist; includes Extra Help for Part D.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

VA Aid and Attendance (A&A) and Housebound Benefits

North Carolina VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General NC resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
NC

High veteran demand in rural/urban areas.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Urgent Repair Program (URP)

North Carolina Urgent Repair Program

Age 60+ prioritized
General NC resident, homeowner, low-income.
Income Limits (2025) ~$30,258/year 50% AMI, varies by county
Asset Limits Not strictly assessed; home value considered.
NC

Forgivable at $2,000/year; statewide via local partners.

Benefits
Repairs (~$8,000-$12,000 avg.) for safety (e.g., roofs, heating, accessibility)

State/County Special Assistance (SA)

North Carolina Special Assistance

Age 65+ (or disabled)
General NC resident, in licensed adult care home, low-income.
Income Limits (2025) ~$1,255/month (individual, 100% FPL); varies by facility rate.
Asset Limits $2,000 individual
NC

Covers assisted living; counties supplement state funds.

Benefits
Cash (~$1,200-$1,500/month) for room/board; Medicaid covers care services

Frequently Asked Questions about Northlake House

What neighborhood is Northlake House in?

Northlake House is in the Wedgewood neighborhood of Charlotte.

Is Northlake House in a walkable area?

Northlake House has a walk score of 26. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the license number of Northlake House?

According to NC state health department records, Northlake House's license number is HAL-060-177.

Does Northlake House have different floorplan options?

Yes — see the floorplan options available at Northlake House on this page.

Are pets allowed at Northlake House?

No, Northlake House has a no-pet policy.

How many beds does Northlake House have?

Northlake House has 48 beds.

Has Northlake House had any deficiencies?

Northlake House has had 30 reported deficiencies since 2018 according to records from NC Dept. of Health and Human Services (NCDHHS).

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