Orchard Pointe at Arrowhead

Overview of Orchard Pointe at Arrowhead

Orchard Pointe prides itself on being a leading senior care provider that offers quality assisted living, memory care, and home health services in Glendale, AZ. During their stay, residents will discover endless possibilities that encourage independence and individuality while fulfilling holistic wellness. This leading retirement community has bountiful opportunities for residents to take advantage of and create new, lasting friendships along the way. At Orchard Pointe, the aging experience is enjoyable and unforgettable—because “that’s what living better is all about.”

As a proud Heritage community, Orchard Pointe has carefully curated personalized care plans that help holistic growth. Assisted living and memory care residents are eligible for furnished apartments with utilities, transportation services, delicious meal plans, and ADLs. Its home health unit offers nursing services, such as rehabilitative therapy, hospice care, palliative care, wound care, and pain management. Its memory care unit exclusively offers its Snapshots program that focuses on specialized memory care support for mild cognitive impairment.

(623) 258-4763

120-bed community

A larger shared setting that may offer more common spaces and organized community services.

8 years in operation

An established community with some operational experience and growing routines.

Walk Score: 62 / 100

Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

Services

Directed Care Services (capacity: 120)

Personal Care Services

Supervisory Care Services

About this community

Facility TypeAssisted Living Center

StatusActive

IssuanceJune 22, 2017

ExpirationMay 31, 2026

License NumberAL10380C

QualificationHealth Care

Orchard Pointe at Arrowhead is administrated by Jennifer Hellbusch.

Staffing

Key information about the people who lead and staff this community.

ContactJennifer Hellbusch

Since 2023 · 3 years of data 8 deficiencies 4 complaints 4 inspections

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2023 vs. Arizona state average

Overall vs. AZ average

Latest Inspection August 11, 2025 Complaint No deficiencies

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	AZ Average	vs. AZ Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	8	9	This facility has 11% fewer total deficiencies than a typical Arizona assisted living residence (8 vs. AZ avg 9).↓ 11% better
Deficiencies per year Average deficiencies per year since 2023.	2.7	3	This facility has 10% fewer deficiencies per year than a typical Arizona assisted living residence (2.7 vs. AZ avg 3).↓ 10% better
Deficiencies per inspection Average deficiencies per inspection.	2	1.8	This facility has 11% more deficiencies per inspection than a typical Arizona assisted living residence (2 vs. AZ avg 1.8).↑ 11% worse

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	AZ Average	vs. AZ Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	4	5	This facility has 20% fewer total inspections than a typical Arizona assisted living residence (4 vs. AZ avg 5).↓ 20% better

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	AZ Average	vs. AZ Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	4	6	This facility has 33% fewer total complaints than a typical Arizona assisted living residence (4 vs. AZ avg 6).↓ 33% better
Complaints per year Average complaints per year since 2023.	1.3	2	This facility has 35% fewer complaints per year than a typical Arizona assisted living residence (1.3 vs. AZ avg 2).↓ 35% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on August 11, 2025, found no deficiencies during the complaint investigation. Earlier inspections showed a pattern of deficiencies related primarily to personnel documentation, including missing CPR and training records, as well as issues with policy reviews and documentation of services in resident records. Enforcement actions in August 2023 included fines totaling $2,000 for failure to maintain required personnel records, which were paid in full. Complaint investigations conducted in 2025 were unsubstantiated and did not result in any deficiencies. The facility’s record indicates improvement in compliance since the enforcement actions and multiple deficiencies identified in mid-2023.

Read the full inspection reports for this facility, including detailed findings and corrective actions.

Show Inspection Reports

Living Spaces & Floor Plans for Orchard Pointe at Arrowhead

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7.5 miles from city center Estimated distance in miles from Glendale's city center to Orchard Pointe at Arrowhead's address, calculated via Google Maps. — 0.97 miles to nearest hospital (Abrazo Arrowhead Campus)

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Arizona Long Term Care System

ALTCS

Age 65+ or disabled

General Arizona resident, Medicaid-eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

Covers tribal members; rural outreach.

Benefits

In-home care (6-8 hours/day) Assisted living Nursing home care Medical services Transportation (10 trips/month)

Non-Medical Home and Community Based Services

AZ DES Non-Medical HCBS

Age 60+

General Arizona resident, at risk of institutionalization.

Income Limits ~$2,000/month individual, varies

Asset Limits $10,000 individual

Limited funding; waitlists common.

Benefits

Homemaker services (3-5 hours/week) Respite care (up to 10 days/year) Adult day care (~$60/day)

Weatherization Assistance Program (WAP)

AZ WAP

Age 60+ priority

General Arizona resident, own/rent home, low-income.

Income Limits (2025) ~$2,510/month 200% of poverty level, individual

Asset Limits Not applicable; income-focused.

High demand in rural desert areas; limited annual funds.

Benefits

Insulation Weather stripping HVAC repairs (avg. $500-$1,000/year savings)

Section 202 Supportive Housing for the Elderly

AZ Section 202

Age 62+

General Arizona resident, very low income, able to live independently with support.

Income Limits (2025) ~$1,645/month 50% of area median income, individual, varies by county

Asset Limits $10,000 individual, excludes home if owned

Limited units; high demand in metro areas like Phoenix.

Benefits

Subsidized rent (30% of income, e.g., $300-$500/month) On-site services (housekeeping, transportation, ~$200/month value)

Arizona CARES Program

AZ CARES

Age —

General Caregivers of Arizona residents 60+ needing help with 3+ daily activities; no caregiver age limit.

Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.

Asset Limits Not applicable; need-based.

Focus on rural access; complements ALTCS respite.

Benefits

Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

AZ DES Non-Medical Home and Community Based Services (HCBS)

AZ DES Non-Medical HCBS

Age 60+ or disabled

General Arizona resident, need assistance with daily activities, not eligible for Medicaid/ALTCS.

Income Limits Above Medicaid threshold but low-income ~$1,500-$2,500/month, varies by region

Asset Limits Not specified; income-driven eligibility.

Targets those ineligible for ALTCS; prioritizes rural and tribal areas.

Benefits

Homemaker services (3-5 hours/week) Personal care (limited hours) Respite care (up to 10 days/year) Transportation (~5 trips/month)

Compare Assisted Living around Glendale

The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.

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Orchard Pointe at Arrowhead	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Glendale (Coventry Estates)	120	No	62	-	8	Jennifer Hellbusch	4	4	8	2.0
Sunflower Hills Assisted Living	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Glendale (Woodridge Vi)	10	No	32	Private / Shared Rooms	-	Elijah Bennett	1	-	-	0.0
Comfort Assisted Living Home 2 LLC	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.	Glendale (Deer Valley)	10	No	9	Private / Shared Rooms	1	Rodica Lup	4	-	1	0.3
Loyale Assisted Living	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.	Glendale (Arrowhead Ranch)	8	No	13	Studio / 1 Bed / Semi-Private Rooms	14	Ramona Popa Rau	1	-	2	2.0
Unique Family to Family Assisted Living Home	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.	Glendale (Patrick Ranch Hoa)	-	No	13	Private / Shared Rooms	-	-	-	-	-	-

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What neighborhood is Orchard Pointe at Arrowhead in?

Orchard Pointe at Arrowhead is in the Coventry Estates neighborhood of Glendale.

Is Orchard Pointe at Arrowhead in a walkable area?

Orchard Pointe at Arrowhead has a walk score of 62. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the license number of Orchard Pointe at Arrowhead?

According to AZ state health department records, Orchard Pointe at Arrowhead's license number is AL10380C.

When does Orchard Pointe at Arrowhead's license expire?

According to AZ state health department records, Orchard Pointe at Arrowhead's license expires on May 31, 2026.

Who is the administrator of Orchard Pointe at Arrowhead?

Jennifer Hellbusch is the administrator of Orchard Pointe at Arrowhead.

How many beds does Orchard Pointe at Arrowhead have?

Orchard Pointe at Arrowhead has 120 beds.

What is the phone number of Orchard Pointe at Arrowhead?

(623) 258-4763 will put you in contact with the team at Orchard Pointe at Arrowhead.

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