Our Promise Care Homes at Durham
Our Promise Care Homes at Durham is an Assisted Living Home in North Carolina
Our Promise Care Homes… is an Assisted Living Home in North Carolina
Our Promise Care Homes at Durham
Our Promise Care Homes at Durham is an Assisted Living Home in North Carolina
Our Promise Care Homes… is an Assisted Living Home in North Carolina
Overview of Our Promise Care Homes at Durham
Surrounded by trees in Bay Point Drive, Durham, NC, Our Promise Care Homes at Durham is a distinct community that focuses on assisted living. The community goes above and beyond to provide a haven for up to six residents while providing them with top-tier care and support around the clock to live their daily lives without hassles. With a dedicated and highly trained team, residents can rest their worries knowing a trusted community has their backs.
Enjoy a jam-packed calendar of enriching activities and stimulating programs to maintain a blissful and healthy lifestyle. Have hassle-free dining with nutritious and delightful home-cooked meals that cater to dietary needs and tastes. Physical, occupational, and physical therapy are also provided alongside in-house physician visits to ensure residents get better to gain meaningful experiences in their golden years.
Home Information
Our Promise Care Homes at Durham
6-bed community
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
Walk Score: 19 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
License Status
ActiveAdditional licensing details
License number:
FCL-032-178
County:
Durham
What does this home offer?
Housing Options: Private Rooms
Building Type: Single-story
Dining Services
Recreational Activities
Planning a tour? Check our touring checklist.
Thinking of living here? We can help you speak to a current resident
Looking for a job? Apply for Open Positions at Our Promise Care Homes at Durham
Thinking about senior living? Use our bidding system to get competitive quotes from the best homes in your area.
Touring Checklist for Senior Living
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Location
Community Spaces and Overall Environment
Services
Staffing
Accommodations
Finances
Other Notes
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Types of Care at Our Promise Care Homes at Durham
Assisted Living
Inspection History
In North Carolina, the Department of Social Services (for ALFs) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
12 visits/inspections
Results
8 resulted in violations
4 found no issues
Our Promise Care Homes at Durham Reviews
Share your thoughts and experiences about Our Promise Care Homes at Durham. Let’s celebrate the stories that make a difference!
Maria Bunch
BEWARE
This review is specific to the home in Chapel Hill but they are all run by the same person.The absolute negligence and incompetence of Brian Quenniville, the owner / manager of this home, are astounding. My mom lived in this home for a very brief period. The 3rd night there, a staff member literally pried her cherished diamond wedding set from her finger and stole it. A few weeks later, after I'd installed a camera, another staff member was recorded ABUSING Mom. Finally, about her 3rd month there, I came to visit as usual and found her in the bed covered in bruises and crying in immense pain. I asked the staff what had happened and was told she'd fallen out of her wheelchair a day prior, and that she had laid on the floor, yelling out for help, for 40 mins with the heavy custom made chair on top of her. The staff was outside. NO ONE notified me- her daughter and HCPOA,, or her husband. The staff notified Brian. He did nothing. NO ONE sought medical care for her. When I found her, i had her taken by EMS to the hospital, where she ultimately DIED from internal bleeding due to her injuries in the home.You can find a full report of this from DSS. The home was cited for multiple errors of negligence and for causing her death.What do you like most about living here?
Answer: My mom had jewelry stolen here, was abused here, and ultimately DIED as a result of astounding negligence.
Are there enough caregivers to handle the residents' needs, especially during emergencies?
Answer: No
Are the common areas pleasant and comfortable for socializing or relaxing?
Answer: No
How would you rate the quality and variety of the meals? (1-5)
Answer: 2
Are special diets handled well?
Answer: No
Is the dining schedule flexible enough to meet your preferences?
Answer: No
How do you feel about the level of social interaction available with other residents?
Answer: Avoid
How was the units offered in this community?
Answer: Avoid
Do you feel safe living in this community?
Answer: Yes
How well do you think the community handles emergencies or unexpected events?
Answer: Avoid
Are there any hidden fees or unexpected charges?
Answer: Avoid
Would you recommend this community to others looking for senior living options?
Answer: No.
Is there anything you wish you knew before moving in?
Answer: Avoid this place if you love your family
BEWARE
This review is specific to the home in Chapel Hill but they are all run by the same person.The absolute negligence and incompetence of Brian Quenniville, the owner / manager of this home, are astounding. My mom lived in this home for a very brief period. The 3rd night there, a staff member literally pried her cherished diamond wedding set from her finger and stole it. A few weeks later, after I'd installed a camera, another staff member was recorded ABUSING Mom. Finally, about her 3rd month there, I came to visit as usual and found her in the bed covered in bruises and crying in immense pain. I asked the staff what had happened and was told she'd fallen out of her wheelchair a day prior, and that she had laid on the floor, yelling out for help, for 40 mins with the heavy custom made chair on top of her. The staff was outside. NO ONE notified me- her daughter and HCPOA,, or her husband. The staff notified Brian. He did nothing. NO ONE sought medical care for her. When I found her, i had her taken by EMS to the hospital, where she ultimately DIED from internal bleeding due to her injuries in the home.You can find a full report of this from DSS. The home was cited for multiple errors of negligence and for causing her death.What do you like most about living here?
Answer: My mom had jewelry stolen here, was abused here, and ultimately DIED as a result of astounding negligence.
Are there enough caregivers to handle the residents' needs, especially during emergencies?
Answer: No
Are the common areas pleasant and comfortable for socializing or relaxing?
Answer: No
How would you rate the quality and variety of the meals? (1-5)
Answer: 2
Are special diets handled well?
Answer: No
Is the dining schedule flexible enough to meet your preferences?
Answer: No
How do you feel about the level of social interaction available with other residents?
Answer: Avoid
How was the units offered in this community?
Answer: Avoid
Do you feel safe living in this community?
Answer: Yes
How well do you think the community handles emergencies or unexpected events?
Answer: Avoid
Are there any hidden fees or unexpected charges?
Answer: Avoid
Would you recommend this community to others looking for senior living options?
Answer: No.
Is there anything you wish you knew before moving in?
Answer: Avoid this place if you love your family
Maria Bunch
https://info.ncdhhs.gov/dhsr/acls/adultcarepenalties.asphttps://info.ncdhhs.gov/dhsr/acls/star/docs/2025/20250620-100253.pdfWhat do you like most about living here?
Answer: N/A
Are there enough caregivers to handle the residents' needs, especially during emergencies?
Answer: No
Are the common areas pleasant and comfortable for socializing or relaxing?
Answer: No
How would you rate the quality and variety of the meals? (1-5)
Answer: 2
Are special diets handled well?
Answer: No
Is the dining schedule flexible enough to meet your preferences?
Answer: Yes
How do you feel about the level of social interaction available with other residents?
Answer: Poor. Most cannot communicate. My mom could.
How was the units offered in this community?
Answer: N/a
Do you feel safe living in this community?
Answer: No
How well do you think the community handles emergencies or unexpected events?
Answer: My mom died here due to their negligence
Are there any hidden fees or unexpected charges?
Answer: I didn’t handle this aspect.
Would you recommend this community to others looking for senior living options?
Answer: absolutely not. Please go to the link I shared with you to see the report on my mom’s death there.
Is there anything you wish you knew before moving in?
Answer: No
https://info.ncdhhs.gov/dhsr/acls/adultcarepenalties.asphttps://info.ncdhhs.gov/dhsr/acls/star/docs/2025/20250620-100253.pdfWhat do you like most about living here?
Answer: N/A
Are there enough caregivers to handle the residents' needs, especially during emergencies?
Answer: No
Are the common areas pleasant and comfortable for socializing or relaxing?
Answer: No
How would you rate the quality and variety of the meals? (1-5)
Answer: 2
Are special diets handled well?
Answer: No
Is the dining schedule flexible enough to meet your preferences?
Answer: Yes
How do you feel about the level of social interaction available with other residents?
Answer: Poor. Most cannot communicate. My mom could.
How was the units offered in this community?
Answer: N/a
Do you feel safe living in this community?
Answer: No
How well do you think the community handles emergencies or unexpected events?
Answer: My mom died here due to their negligence
Are there any hidden fees or unexpected charges?
Answer: I didn’t handle this aspect.
Would you recommend this community to others looking for senior living options?
Answer: absolutely not. Please go to the link I shared with you to see the report on my mom’s death there.
Is there anything you wish you knew before moving in?
Answer: No
Places of interest near Our Promise Care Homes at Durham
5.5 miles from city center
4811 Bay Point Dr, Durham, NC 27713
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Comparison Chart
The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.Compare Assisted Living around Durham
Brookdale Chapel Hill
AL
For seniors needing help with daily tasks but not full-time nursing.
IL
For self-sufficient seniors seeking community and minimal assistance.
MC
Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
24/7 care needed
Chapel Hill
70
Yes
35
Private Rooms
Atria Southpoint Walk
AL
For seniors needing help with daily tasks but not full-time nursing.
IL
For self-sufficient seniors seeking community and minimal assistance.
SNF
24/7 care needed
Durham
20
Yes
59
Studio / 1 Bed / 2 Bed
Our Promise Care Homes at Durham
AL
For seniors needing help with daily tasks but not full-time nursing.
Durham
6
No
19
Private Rooms
Rockbridge Senior Home Living
AL
For seniors needing help with daily tasks but not full-time nursing.
Durham
6
No
5
Private Rooms
Livewell @ Hope Valley (Durham)
AL
For seniors needing help with daily tasks but not full-time nursing.
IL
For self-sufficient seniors seeking community and minimal assistance.
MC
Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
24/7 care needed
Durham
6
Yes
0
Private Rooms
Guides for Better Senior Living
From costs to care, explore the most important topics to make informed decisions about your future.
Claim What’s Yours: Financial Aid for North Carolina Seniors
Program
State Program Name
Eligibility
Benefits
Community Alternatives Program for Disabled Adults
NC Medicaid CAP/DA
Official government program page
- General: Age 65+ or disabled, North Carolina resident, Medicaid- eligible, nursing home-level care need.
- Income Limits (2025): ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual), $3,000 (couple).
- NC Specifics: High demand; waitlists common in urban areas.
- Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($60/day), home modifications ($1,500 avg.).
North Carolina Senior Care Options
NC SCO (via NFCSP)
- General: Caregiver of someone 60+ (or with dementia), North Carolina resident.
- Income Limits: No strict limit; prioritizes low-income.
- Asset Limits: Not applicable.
- NC Specifics: Limited slots; rural/urban balance.
- Services: In-home respite (4-6 hours/day), adult day care (~$60/day), short-term facility care (up to 5 days).
Program of All-Inclusive Care for the Elderly (PACE)
North Carolina PACE (e.g., PACE of the Triad)
Official government program page
- General: Age 55+, NC resident (specific counties), NFLOC, safe with PACE support.
- Income Limits (2025): ~$2,829/month (Medicaid-eligible); private pay option available.
- Asset Limits: $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
- NC Specifics: Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).
- Services: Personal care (5-7 hours/day), medical care, meals, transportation, respite, therapies.
In-Home Aide Services
North Carolina In-Home Aide Services
Official government program page
- General: Age 60+, NC resident, unable to perform 1+ ADL, at risk of nursing home placement.
- Income Limits (2025): No strict cap; prioritizes low-income (~$24,980/year).
- Asset Limits: Not assessed; need-based.
- NC Specifics: Family can be aides; varies by county funding.
- Services: Personal care (5-20 hours/week), meal prep, respite (~5 days/year), errands.
Medicare Savings Program (MSP)
North Carolina Medicare Savings Program
Official government program page
- General: Age 65+ or disabled, NC resident, Medicare Part A/B.
- Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
- Asset Limits: $9,430 (individual), $14,130 (couple).
- NC Specifics: Three tiers; no waitlist; includes Extra Help for Part D.
- Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Low-Income Energy Assistance Program (LIHEAP)
North Carolina LIHEAP
Official government program page
- General: Age 60+ prioritized, NC resident, low-income household.
- Income Limits (2025): ~$3,970/month (individual, 185% FPL).
- Asset Limits: Not assessed; income-focused.
- NC Specifics: Covers oil, gas, electric; emergency aid via Crisis Intervention Program (CIP).
- Services: Heating/cooling aid ($300-$1,000/season), emergency fuel ($600 max via CIP).
Senior Community Service Employment Program (SCSEP)
North Carolina SCSEP
Official government program page
- General: Age 55+, unemployed, low-income, NC resident.
- Income Limits (2025): ~$1,983/month (125% FPL).
- Asset Limits: Not specified; income-focused.
- NC Specifics: Priority for veterans, rural residents; AARP partnership.
- Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
VA Aid and Attendance (A&A) and Housebound Benefits
North Carolina VA Aid and Attendance/Housebound
- General: Age 65+ or disabled veteran/spouse, NC resident, wartime service, need for ADL help (A&A) or homebound.
- Income Limits (2025): Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
- Asset Limits: ~$155,356 (net worth limit).
- NC Specifics: High veteran demand in rural/urban areas.
- Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living).
Urgent Repair Program (URP)
North Carolina Urgent Repair Program
Official government program page
- General: Age 60+ prioritized, NC resident, homeowner, low-income.
- Income Limits (2025): ~$30,258/year (50% AMI, varies by county).
- Asset Limits: Not strictly assessed; home value considered.
- NC Specifics: Forgivable at $2,000/year; statewide via local partners.
- Services: Repairs (~$8,000-$12,000 avg.) for safety (e.g., roofs, heating, accessibility).
State/County Special Assistance (SA)
North Carolina Special Assistance
Official government program page
- General: Age 65+ (or disabled), NC resident, in licensed adult care home, low-income.
- Income Limits (2025): ~$1,255/month (individual, 100% FPL); varies by facility rate.
- Asset Limits: $2,000 (individual).
- NC Specifics: Covers assisted living; counties supplement state funds.
- Services: Cash (~$1,200-$1,500/month) for room/board; Medicaid covers care services.
Claim What’s Yours Financial Aid for North Carolina Seniors
NC Medicaid CAP/DA
Community Alternatives Program for Disabled Adults
Requirements:
General:Age 65+ or disabled, North Carolina resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025):~$2,829/month (300% FBR, individual).- Asset Limits:$2,000 (individual), $3,000 (couple).
NC Specifics:High demand; waitlists common in urban areas.
Benefits without Contact:
- Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($60/day), home modifications ($1,500 avg.).
NC SCO (via NFCSP)
North Carolina Senior Care Options
Requirements:
- General:Caregiver of someone 60+ (or with dementia), North Carolina resident.
- Income Limits:No strict limit; prioritizes low-income.
- Asset Limits:Not applicable.
- NC Specifics:Limited slots; rural/urban balance.
Benefits without Contact:
- Services: In-home respite (4-6 hours/day), adult day care (~$60/day), short-term facility care (up to 5 days).
North Carolina PACE (e.g., PACE of the Triad)
Program of All-Inclusive Care for the Elderly (PACE)
Requirements:
- General:Age 55+, NC resident (specific counties), NFLOC, safe with PACE support.
- Income Limits (2025):~$2,829/month (Medicaid-eligible); private pay option available.
- Asset Limits:$2,000 (individual), $3,000 (couple) for Medicaid enrollees.
- NC Specifics:Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).
Benefits without Contact:
- Services: Personal care (5-7 hours/day), medical care, meals, transportation, respite, therapies.
North Carolina In-Home Aide Services
In-Home Aide Services
Requirements:
- General:Age 60+, NC resident, unable to perform 1+ ADL, at risk of nursing home placement.
- Income Limits (2025):No strict cap; prioritizes low-income (~$24,980/year).
- Asset Limits:Not assessed; need-based.
- NC Specifics:Family can be aides; varies by county funding.
Benefits without Contact:
- Services: Personal care (5-20 hours/week), meal prep, respite (~5 days/year), errands.
North Carolina Medicare Savings Program
Medicare Savings Program (MSP)
Requirements:
- General:Age 65+ or disabled, NC resident, Medicare Part A/B.
- Income Limits (2025):~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
- Asset Limits:$9,430 (individual), $14,130 (couple).
- NC Specifics:Three tiers; no waitlist; includes Extra Help for Part D.
Benefits without Contact:
- Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
North Carolina LIHEAP
Low-Income Energy Assistance Program (LIHEAP)
Requirements:
- General:Age 60+ prioritized, NC resident, low-income household.
- Income Limits (2025):~$3,970/month (individual, 185% FPL).
- Asset Limits:Not assessed; income-focused.
- NC Specifics:Covers oil, gas, electric; emergency aid via Crisis Intervention Program (CIP).
Benefits without Contact:
- Services: Heating/cooling aid ($300-$1,000/season), emergency fuel ($600 max via CIP).
North Carolina SCSEP
Senior Community Service Employment Program (SCSEP)
Requirements:
- General:Age 55+, unemployed, low-income, NC resident.
- Income Limits (2025):~$1,983/month (125% FPL).
- Asset Limits:Not specified; income-focused.
- NC Specifics:Priority for veterans, rural residents; AARP partnership.
Benefits without Contact:
- Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
North Carolina VA Aid and Attendance/Housebound
VA Aid and Attendance (A&A) and Housebound Benefits
Requirements:
- General:Age 65+ or disabled veteran/spouse, NC resident, wartime service, need for ADL help (A&A) or homebound.
- Income Limits (2025):Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
- Asset Limits:~$155,356 (net worth limit).
- NC Specifics:High veteran demand in rural/urban areas.
Benefits without Contact:
- Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living).
North Carolina Urgent Repair Program
Urgent Repair Program (URP)
Requirements:
- General:Age 60+ prioritized, NC resident, homeowner, low-income.
- Income Limits (2025):~$30,258/year (50% AMI, varies by county).
- Asset Limits:Not strictly assessed; home value considered.
- NC Specifics:Forgivable at $2,000/year; statewide via local partners.
Benefits without Contact:
- Services: Repairs (~$8,000-$12,000 avg.) for safety (e.g., roofs, heating, accessibility).
North Carolina Special Assistance
State/County Special Assistance (SA)
Requirements:
- General:Age 65+ (or disabled), NC resident, in licensed adult care home, low-income.
- Income Limits (2025):~$1,255/month (individual, 100% FPL); varies by facility rate.
- Asset Limits:$2,000 (individual).
- NC Specifics:Covers assisted living; counties supplement state funds.
Benefits without Contact:
- Services: Cash (~$1,200-$1,500/month) for room/board; Medicaid covers care services.
Contact Us
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Your Senior Care Partner, Every Step of the Way
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