Our Promise Care Homes at Heritage Hills
Assisted Living & Independent Living · Chapel Hill, NC
Our Promise Care Homes at Heritage Hills
Assisted Living & Independent Living · Chapel Hill, NC
Overview of Our Promise Care Homes at Heritage Hills
Offering an intimate atmosphere, Our Promise Care Homes at Heritage Hills is a peaceful community in Chapel Hill, NC that offers independent living and assisted living. With customized care plans and reliable assistance with daily living activities, residents here maintain both their well-being and independence. Catering to only a few residents, the community allows for one-on-one care and focused attention within a nurturing setting.
Residents here are inspired to live active lives with the community’s vibrant activities. Fresh, delicious meals are served daily to help residents maintain their health and wellness. With compassionate caregivers available 24/7, living a well-supported yet liberating lifestyle here is easy.
Types of Care at Our Promise Care Homes at Heritage Hills
Assisted Living
Independent Living
6-bed community Rank #350 / 397Bed count — State benchmarkedThis home is ranked 350th out of 397 homes in North Carolina. Shows this facility's certified or reported bed count compared to other North Carolina SNFs. Larger communities may offer more amenities, programs, and on-site services for residents and families.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
Walk Score: 12 / 100 Rank #441 / 572Walk Score — State benchmarkedThis home is ranked 441st out of 572 homes in North Carolina. Shows how walkable this facility's neighborhood is compared to the average Walk Score across North Carolina SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
StatusActive
CountyOrange
License NumberFCL-068-037
Inspection History
In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.
Since 2015 · 11 years of data
25 deficiencies
13 inspections
1 penalty
$8.0K fined
9 inspections with deficiencies
Penalties
Civil monetary penalties issued by North Carolina regulators against this facility, including fines and total monetary penalties.
This Facility
NC Average
vs. NC Avg-
11— At NC avg
-
$8k$2k↑ 300% higher than NC avg
Data reflects the most recent 11 years (since 2015).
- 2024-10-14 $8,000 Paid in Full
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2015 vs. North Carolina state average
Overall vs. NC average
0 Worse
No metrics in this bucket.
6 Better
Metrics better than North Carolina average:
• Total deficiencies (46% below)
• Deficiencies per year (45% below)
• Deficiencies per inspection (14% below)
• Total inspections (38% below)
• Inspections with deficiencies (53% below)
• Inspection deficiency rate (23% below)
• Total deficiencies (46% below)
• Deficiencies per year (45% below)
• Deficiencies per inspection (14% below)
• Total inspections (38% below)
• Inspections with deficiencies (53% below)
• Inspection deficiency rate (23% below)
Latest Inspection
October 3, 2024
Complaint Investigation
Deficiencies
| This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 25 | 46 | This facility has 46% fewer total deficiencies than a typical North Carolina assisted living residence (25 vs. NC avg 46).↓ 46% better |
|
Deficiencies per year
Average deficiencies per year since 2015.
| 2.3 | 4.2 | This facility has 45% fewer deficiencies per year than a typical North Carolina assisted living residence (2.3 vs. NC avg 4.2).↓ 45% better |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 1.9 | 2.2 | This facility has 14% fewer deficiencies per inspection than a typical North Carolina assisted living residence (1.9 vs. NC avg 2.2).↓ 14% better |
Inspections
| This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 13 | 21 | This facility has 38% fewer total inspections than a typical North Carolina assisted living residence (13 vs. NC avg 21).↓ 38% better |
|
Inspections with deficiencies
Inspections that resulted in at least one regulatory deficiency.
| 9 | 19 | This facility has 53% fewer inspections with deficiencies than a typical North Carolina assisted living residence (9 vs. NC avg 19).↓ 53% better |
|
Inspection deficiency rate
Percentage of inspections that resulted in at least one deficiency.
| 69% | 90% | This facility has 21 percentage points lower inspection deficiency rate than a typical North Carolina assisted living residence (69% vs. NC avg 90%).↓ 21% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on October 3, 2024, found deficiencies related to the facility’s failure to ensure timely referral and follow-up for a resident who fell and sustained serious injuries, which was substantiated through a complaint investigation. Earlier inspections showed a range of building maintenance and safety deficiencies, including issues with fire safety equipment, emergency egress, and general upkeep, as well as a medication aide training deficiency noted in 2019. The main themes across reports involved building and safety maintenance and resident care follow-up, with no fines or license actions listed in the available reports. Most complaints were unsubstantiated except for the recent substantiated case involving delayed medical response after a fall. The inspection history indicates ongoing challenges with facility maintenance and resident care processes, with the latest report highlighting a critical care-related deficiency.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsWhat does this home offer?
Housing Options: Private Rooms / Semi-Private Roms
Building Type: Single-story
Dining Services
ecreational Activities
Places of interest near Our Promise Care Homes at Heritage Hills
4.5 miles from city center
Estimated distance in miles from Chapel Hill's city center to Our Promise Care Homes at Heritage Hills's address, calculated via Google Maps.
Calculate Travel Distance to Our Promise Care Homes at Heritage Hills
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Financial Assistance for
Assisted Living in North Carolina
Our Promise Care Homes at Heritage Hills is located in Chapel Hill, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.
Compare Assisted Living around Chapel Hill
The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.
Filter by care type
| Chatham Ridge |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Chapel Hill | 91 | Yes | 33 | - | A+ | 103.50/200 | 22 | 86.4% | Private Rooms / Semi-Private Roms | |
| Brookdale Meadowmont |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Chapel Hill (Glen Lennox Appartments) | 64 | Yes | 53 | 100.0% | - | 103.50/200 | 17 | 64.7% | Private Rooms / Semi-Private Roms | |
| Our Promise Care Homes at Heritage Hills |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Chapel Hill | 6 | No | 12 | - | - | 96.00/200 | 13 | 69.2% | Private Rooms / Semi-Private Roms | |
| Care Home Corporation DBA LiveWell |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Chapel Hill | 6 | No | 0 | - | - | 101.50/200 | 21 | 71.4% | Private Rooms / Semi-Private Roms | |
| Carolina Meadows |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Chapel Hill | - | No | 10 | - | - | - | - | - | - | Private Rooms / Semi-Private Roms |
Frequently Asked Questions about Our Promise Care Homes at Heritage Hills
Is Our Promise Care Homes at Heritage Hills in a walkable area?
Our Promise Care Homes at Heritage Hills has a walk score of 12. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the license number of Our Promise Care Homes at Heritage Hills?
According to NC state health department records, Our Promise Care Homes at Heritage Hills's license number is FCL-068-037.
How many beds does Our Promise Care Homes at Heritage Hills have?
Our Promise Care Homes at Heritage Hills has 6 beds.
What is the phone number of Our Promise Care Homes at Heritage Hills?
(919) 630-5313 will put you in contact with the team at Our Promise Care Homes at Heritage Hills.
What county is Our Promise Care Homes at Heritage Hills located in?
Our Promise Care Homes at Heritage Hills is in Orange County.
Is Our Promise Care Homes at Heritage Hills Medicare or Medicaid certified?
Our Promise Care Homes at Heritage Hills is not currently listed as a CMS-certified provider of Medicare or Medicaid.
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Our Promise Care Homes
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